Terrible! I ordered over a month ago only to be told via email after several attempts to make contact that my items weren’t in stock and then never heard back or and didn’t give a refund. I’ve emailed... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've always been impressed with how well Online Smoke securely packages my orders. Ample padding would probably be an understatement as nothing has ever arrived damaged. When an item is sent I've alwa... Se mer
Ordered products from yoursmoke.com.au (alternate website). Promised discreet shipping and amazing customer service. Was sent in labelled box (menthol cigarette tubes), box was damaged, products missi... Se mer
Great customer service, fast shipping. Ordered a bong from here, but the ash catcher/bowl was broken on arrival. They sent a replacement piece as soon as they had one available. Only thing that could... Se mer
Företagsinformation
Kontaktuppgifter
2,9
Medel
959 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to deal with and fast shipping to…
Easy to deal with and fast shipping to Sydney area.
Called a few times for help with my order and the Lady I spoke to was very kind and helpful.
Would definitely shop here again!
22 november 2023
Product not as described
Product was not as described, described as a grinder but was actually just a container. Requested refund but no reply from company. Won't be shopping here again.
17 november 2023
Wrong item sent and no resolve from customer service
After receiving the wrong item, I was offered to be refunded for half the cost of my order or (after already waiting 2 weeks for my order to be delivered) I could send the wrong item back, at my expense, before having the correct item sent out.
When I replied to say I wasn’t happy with either of these options, my email was ignored and I never heard back from anyone.
13 november 2023
Very quick post
2 november 2023
Fully Endorse this Conpany
I have been buying bongs from onlinesmoke.com.au for more than ten years!
Great Bongs
GreaT Prices
And Great Customer Service
5 november 2023
It was easy to look for what I wanted…
It was easy to look for what I wanted and the price was great and I would recommend to any of my friends that would like to purchase your products
1 november 2023
Company is a scam..do not buy...
Company is a scam... spent over $200 ... approximately 2 months ago... I have sent confirmation of deposit and still no communication and no products that I've paid for have arrived
1 september 2023
Arrived on time not broken
20 oktober 2023
Great customer service
Great customer service, fast shipping. Ordered a bong from here, but the ash catcher/bowl was broken on arrival. They sent a replacement piece as soon as they had one available. Only thing that could be improved is communicating a bit more to keep customers in the loop.
6 oktober 2023
Awsome bong!
6 oktober 2023
Horrific Customer service and supply chain screw ups
Bong i ordered was sent back to the store because they put the wrong info on it, the bong was resent out but when it arrived was missing its internal pipe and cone piece, was told that the stem and cone piece would be express mailed, they were not, and the email i got for the Auspost tracking id didnt have any tracking number. so i had to follow up yet again to get that from them. The stem and cone piece arrived exactly a month after i put the order in for the bong.
the customer service team spent most of that month dodging my calls and only responded to emails after i had effectively spam called them all day. also fun to find out that the lady who answers the customer service line wont answer between 2-4pm even though the listed hours are from 10am-4pm
I used your site because i was told my stuff would arrive within 1-2 weeks maximum.
instead it was sent with wrong info, resent with missing pieces and then those pieces were resent but not express as customer service promised.
absolutely horrific customer service and a serious issue if your supply chain can mess this many things up on one order. i wish i could give zero stars
22 september 2023
the bong is leaking at the bottom
26 september 2023
Great products fast shipping Thank you.
22 september 2023
Quality and good service
22 september 2023
Arrived safely
Well made, smoother than I expected, easy to keep discrete, arrived safely and well packaged via post interstate.
21 september 2023
Great Service and fast delivery
21 september 2023
Delivery on time.
18 september 2023
Detta är Trustpilot
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