I tried online automation after being let down with several promised delivery dates from another supplier. I order the callipers in the morning and was told they would be with them in the afternoon. R... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Catalytic unit arrived the very next day and mechanic thought the unit needed an additional part to complete the assembly. A phone call to service dept, and got immediate attention and advice, whi... Se mer
Företaget har svarat
Absolutely shocking service. Ordered a part which never turned up. They obviously dont keep a stock of everything listed even though it states next day delivery. At the end of the week it had... Se mer
Exhaust came very quickly. Was well packaged, and fitted on my old mk five petrol transit with no issues.
Företagsinformation
Skrivet av företaget
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Kontaktuppgifter
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Storbritannien
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,2
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Spoke to one of your agents to check what parts I needed before ordering. Was connected quickly and the agent was very helpful. My parts arrived on time and as ordered. Prices are competitive and the website was easy to use. Would definitely order from this company again should the need arise. Thank you :)
11 juni 2026
Svar från Online Automotive Ltd
Thanks for your review!
We're pleased to hear our team was able to help you find the right parts and that your order arrived on time. We appreciate your kind words and look forward to helping you again in the future.
Superb sevice, next day delivered
Ordered in afternoon, delivered next morning = brilliant.
Phoned them to check exact measurements of rear exhaust for an old vehicle (Toyota Spacecruiser). Spot on. very reasonable price incl gasket
12 juni 2026
Svar från Online Automotive Ltd
Thanks for your review!
We're pleased to hear your order arrived the next day and that our team was able to help you find the correct exhaust for your vehicle. We appreciate your feedback and look forward to helping you again.
Usual fast and efficient service at…
Usual fast and efficient service at reasonable prices.
18 juni 2026
Svar från Online Automotive Ltd
Thanks for your review!
We're glad to hear you're happy with our fast service and competitive prices. Thanks for your continued support!
Mix up on my order but very quick to…
Mix up on my order but very quick to correct. Very good on the phone. Really good service thank you.
22 juni 2026
Svar från Online Automotive Ltd
Thanks for your review!
We're sorry there was a mix-up with your order, but we're pleased we were able to resolve it quickly. Thanks for your kind words about our team, and we appreciate your feedback.
The staff were really helpful and made…
The staff were really helpful and made sure the parts I required were correct for my model8
8 juni 2026
Svar från Online Automotive Ltd
Hi Peter,
Thank you for your kind feedback! We're really pleased to hear our team was able to help and ensure you received the correct parts for your vehicle. Providing accurate advice and support is a top priority for us. We appreciate your support and look forward to assisting you again!
Regards
Online Automotive
Parts arrived promptly ,were good…
Parts arrived promptly ,were good quality & the exact fitment as described.
24 juni 2026
Svar från Online Automotive Ltd
Hi Peter,
Thank you for your great feedback! We're really pleased to hear your parts arrived quickly, were a perfect fit, and met your expectations for quality. We appreciate your support and look forward to serving you again!
Regards
Online Automotive
First class service fast delivery and…
First class service fast delivery and expert advice and good price . Would use this company again .
17 juni 2026
Svar från Online Automotive Ltd
Hi,
Thank you for your fantastic feedback! We're delighted to hear you were happy with our service, delivery speed, expert advice, and pricing. It means a lot to us that you’d choose to use us again. We look forward to helping you in the future!
Regards
Online Automotive
Svar från Online Automotive Ltd
Hi Frank,
Thank you for your kind feedback! We're really glad to hear you had a positive experience with our team and that your order arrived quickly. Providing friendly service and fast delivery is what we aim for every time. We appreciate your support and look forward to helping you again!
Regards
Online Automotive
Refund never issued
I've returned an item personally and been promised that I will get the refund in 3 to 5 working days . After 10 days nothing !every time I contact costumer care same answer! I raised the matter to account service! Never use them again!
12 juni 2026
Omdöme utan inbjudan
Svar från Online Automotive Ltd
Hi there,
Thank you for your feedback. We're sorry to hear that you were left feeling disappointed with the refund process.
We can confirm that your refund has been processed and was issued via bank transfer. We appreciate that waiting for a refund can be frustrating, and we're sorry if the timescales weren't communicated as clearly as they could have been.
If you haven't yet seen the funds in your account, please feel free to contact our customer service team with your order details and we'll be happy to confirm the payment details and help resolve any queries.
Best regards,
Online automotive
4x4 15dci duster replacement DPF
1st June 26 a Monday -searched Online Automotive online site - possible dpf - online advice contact to confirm part correct - Vehicle registration given over phone - confirmed over phone that there was dpf that would fit a 2017 Duster 4x4 fit - payment sent and order confirmed. Informed it would arrive end of week.
Wednesday am -DX freight txt to inform a delivery that day - later that day a email arrived from DHL to say they would deliver on Thursday. Arrived late on that day.
Friday arrived and dpf taken to garage for them to fit (that’s a different story). Dpf was incorrect.
Informed Online automotive of problem - told to take photos to compare Dpf different size and mountings etc and attach to email. Sent fri pm.
A number of phone calls made - emails sent - result a Thursday 11/6 - DX freight collection number sent but No follow up information date of collection - Nothing happened there. More emails and phone calls - Wednesday 17/6 am/pm - again more emails and phone calls - even to the actual supplier/manufacturer - sent a returns label for a APC overnight collection - Hopefully a Thursday (18th)a collection.
I won’t hold my breath - fingers crossed - the next instalment will be Refund and how long that will take.
(The supplier/manufacturer seemed surprised the Dpf ended up being delivered by DHL)
If anybody reads this review so far - You decide if it’s reasonable or not - the dust is still at the garage - by the way the Dpf wasn’t cheap £££.00 - you can either laugh or cry or both - fingers crossed
1 juni 2026
Svar från Online Automotive Ltd
Thank you for taking the time to leave such a detailed review.
We’re sorry to hear about the issues you experienced and understand how frustrating this has been, especially with your vehicle off the road.
Following your report, we requested images to confirm the discrepancy and ensure the issue was handled correctly. Once verified, we arranged a return and have now provided a returns label for collection so the item can be sent back to us as quickly as possible.
We appreciate that there were delays in communication and collection arrangements, and we apologise for the inconvenience caused. This is not the level of service we aim to provide, and your feedback has been noted so we can improve these processes moving forward.
As soon as the item is returned to us, your refund will be processed promptly in line with our returns procedure.
If you need any further assistance in the meantime, please contact us
Regards
Online Automotive
Good value and prompt delivery
25 maj 2026
Svar från Online Automotive Ltd
Thank you for your kind feedback!
We’re really pleased to hear you were happy with both the value and the delivery. We appreciate your support and look forward to serving you again in the future.
Regards
Online Automotive
I found the service very good
I found the service very good, I was looking for a catalyst converter for a vw passat year 2000 I phoned up and they had the one I needed it fitted perfect
8 maj 2026
Svar från Online Automotive Ltd
Hi Terry,
Thank you for your great feedback!
We’re really pleased we could help you find the correct catalytic converter and that it fitted perfectly. Our team always aims to provide accurate advice and make the process as smooth as possible.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Regards
Online Automotive
Ducato 2.2 4hv full exhaust
First off,£300 cheaper,than anywhere else for complete exhaust system of the same make for van.
Arrived with slight delay,while waiting on all parts.
Rubber hangers were missing from order,but was resolved quickly by sales team.
Some cosmetic blemishes on back box,but again was resolved quickly.
Was sceptical after reading some of reviews on here,my experience was a good one.
With bulky items,and the best will in the world,there are always some issues,but as I say dealt with very quickly on sales side.
That's why it's 5 stars from me.
1 juni 2026
Svar från Online Automotive Ltd
H Andrew,
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear you were happy with the value and that your overall experience was a positive one. We also appreciate your understanding that with larger, bulky items there can occasionally be minor issues, but we always aim to resolve these as quickly as possible.
I’m glad our team was able to sort the missing parts and cosmetic concerns promptly for you. Your feedback means a lot, especially as you mentioned being initially sceptical.
Thank you again for your support, and we look forward to helping you in the future.
Regards
Online Automotive
Excellent customer service
Excellent customer service, extremely helpful, great price, prompt delivery.
8 juni 2026
Svar från Online Automotive Ltd
Hi Ronald,
Thank you for your great feedback!
We’re really pleased to hear you found our customer service helpful and that you were happy with the pricing and delivery. Providing a smooth and reliable experience is exactly what we aim for.
We appreciate your support and look forward to assisting you again in the future.
Regards
Online Automotive
Promised refund never arrived
Item never arrived (potentially delivery company issue). However once online automotive told me they were refunding the payment, they repeatedly did not send a refund. This went on from 22nd May, and as we stand today (11 june) still no refund has been sent. PayPal has now had to step in.
11 juni 2026
Svar från Online Automotive Ltd
Hi Jon,
We’re sorry to hear about your experience and understand your frustration regarding the delay.
In cases where a parcel is lost or delayed by the courier, we do rely on their investigation process before issuing a refund, which can unfortunately take some time. However, we appreciate that this is not ideal from a customer perspective.
We sincerely apologise for the delay and inconvenience caused, and this is something we are reviewing internally to improve our response times in situations like this.
If there is anything further you need, please contact us directly and we will ensure this is followed through to completion.
Regards
Online Automotive
Online automotive
Online automotive
Wright review
Bought DPF exhaust filter paid by credit card £707.09 plus exhaust fitting kit £29.56 on PayPal, I was told by my mechanic that we don’t need to replace it so send it back. So I arranged to send it back was told to pay for postage so I did £29.68, Royal Mail pick it up from home on Tuesday 2/6/2026 it was delivered on Friday three days later, have been checking if the refund was submitted not yet on Tuesday 9/6/2026 so I called online automotive spoke to
George she said that they would get it sorted. the morning of Wednesday 10/6/2026 to ask why they have send £21.62 refund instead of the full amount £29.56, so they have short paid by £7.94 for the exhaust fitting kit. Still no answer from them.
There is no mention of penalty deductible fund on refund
Was refunded £697.14 on my credit card that I paid £707.09 that’s £9.95 short
Online automotive LTD policy
Returns & Refunds
At Online Automotive, we want you to be completely satisfied with your purchase. If you need to return car parts, our returns and refunds policy is designed to be simple, fair, and straightforward.
Whether you’ve ordered the wrong part or need to report an issue, below you’ll find everything you need to know about returning car parts online in the UK, including eligibility, refunds, and timeframes.
Eligibility for Returns
We offer a 30-day returns policy on all eligible car parts.
Returns are accepted within 30 days from the date of delivery.
Items must be unused, in their original condition, and include all original packaging.
This ensures all returned automotive parts can be safely resold or assessed.
How to Return Car Parts
To initiate a return with Online Automotive:
Complete our online returns form
Our team will provide a returns number and the returns address, along with full instructions
Once your return has been received and inspected, we will process your refund or replacement as quickly as possible.
Return Shipping Costs
If you’re returning car parts due to a change of mind, you will be responsible for the return shipping costs.
If your order is damaged, faulty, or incorrect, Online Automotive will cover the return shipping costs.
Refund Process
Once your returned item has been received and inspected:
You will be notified by email regarding the status of your refund
Refunds are typically processed to your original payment method within 3–5 business days
Please note: it may take additional time for the refund to appear in your account depending on your payment provider.
————————————-
I have done exactly as they have said
I’m now going to contact my credit card company and issue a complaint about this
11 juni 2026
Omdöme utan inbjudan
Svar från Online Automotive Ltd
Hi
Thank you for your detailed feedback, and we’re sorry for any confusion caused during the refund process.
As your order was returned as no longer required, the refund was processed in line with our returns policy. This means the original delivery charge is deducted from the refund amount, which accounts for the difference you’ve highlighted.
We apologise if this wasn’t made clear at the time and for any frustration caused. If you would like us to review this further or have any additional questions, please don’t hesitate to get in touch — we’re always happy to help.
Regards
Online Automotive
Svar från Online Automotive Ltd
Hi Steven,
Thank you for your continued support!
We’re really pleased to hear you’re happy with our pricing and that you choose to use us regularly. It means a lot to us.
We look forward to serving you again soon.
Regards
Online Automotive
Don't bother with this company
Don't bother with this company, have messed me around with a part. Firstly saying it was out of stock 2 days after I paid and that it will be in stock in a couple of days, how did I want to proceed.. then it was apparently dispatched...to then get another email a few days later saying it's out of stock and won't be in stock for a couple weeks, so I asked for a refund as I need to get the part. Still waiting for said refund, so I emailed asking what's going on as been 7 working days since they apparently issued a refund to be told that it hadn't been done and will be "chased up" and still heard nothing and no refund. I made the order on 21/05 and it is now 10/06!!
21 maj 2026
Svar från Online Automotive Ltd
We’re sorry to hear about your experience and understand your frustration with how this has been handled.
On rare occasions, stock discrepancies can occur, especially with high-demand parts, and we apologise for the conflicting updates you received regarding availability and dispatch. This is not the standard we aim to provide.
Regarding your refund, this should have been processed without delay once confirmed, and we sincerely apologise that this was not completed as expected.
We appreciate your patience and apologise again for the inconvenience caused. Please contact us directly with your order details if there are any further queries but I can see this has already been resolved for you
Regards
Online Automotive
Top notch service and price.
The part I bought I had found hard to source elsewhere, except a dealer, which of course was WAY more expensive.
Great to be able to very easily chat to a person who was extremely knowledgeable and helpful.
10/10.
I will definitely be back.
Thank You.
14 maj 2026
Svar från Online Automotive Ltd
Hi Richard,
Thank you for your fantastic feedback!
We’re really pleased we could help source the part for you and provide a more cost-effective alternative to dealer pricing. It’s great to hear that you found our team knowledgeable and easy to deal with — that’s exactly what we aim for.
We truly appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
Delivery ok BUT I DIDNT SIGN UP FOR…
Delivery ok BUT I DIDNT SIGN UP FOR BEING BOMBARDED WITH EMAILS
3 juni 2026
Svar från Online Automotive Ltd
Hi Steve,
Thank you for your feedback.
We’re glad to hear your delivery arrived as expected, but we’re sorry to hear you were unhappy with the follow-up emails.
We do not intend to send unwanted communications, and you can opt out of marketing emails at any time using the unsubscribe link included in all messages. We have also taken note of your feedback to review our communication settings.
Apologies again for any inconvenience caused, and thank you for bringing this to our attention.
Regards
Online Automotive
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