OneSimCard Omdömen 

584
TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

I'm updating my review after my experience yesterday. I noticed that my data was almost used up, so I went to purchase a new data plan. Unfortunately, OneSIM doesn't allow you to buy a ne... Se mer

Betygsatt 5 av 5 stjärnor

Great help and support but the website is flaky and often unavailable, and I do not know why. I cannot log into my account yet again, Cloudflare reports a host timeout or in one case when I did get... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" cl... Se mer

Betygsatt 4 av 5 stjärnor

Being able to talk to a live person made it possible for me to load eSIM on my phone. The “live chat” was too slow to be helpful and some incorrect information was provided (IMO). I think the writte... Se mer

Företaget har svarat

Företagsinformation

  1. Mobiloperatör
  2. Mobiltelefoner
  3. Elektronikbutik
  4. Internetoperatör

Informationen kommer från olika externa källor

The best international SIM card for world travel. Talk, Text and Data. Save 85% on global roaming in 200+ countries. 100% prepaid, pay as you go service.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

584 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

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4,0

Alla omdömen

(584)

11 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

It's not holding up to what the website…

It's not holding up to what the website says. I e tried to send a sms text from bank and it came back as unverifiable.

20 december 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

Hello Priscilla,

We are sorry to hear that you are having issues with your Bank PEN. We would like to offer assistance in making sure the number has been setup correctly. Please reach out to us at support@onesimcard.com. Include the number that you purchased or the email address on file and a member of our support team will look into the issue.

Thank you again and have a great day.

Betygsatt 5 av 5 stjärnor

Exactly what I needed

Exactly what I needed! Excellent!!

3 december 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

Thank you for the review! We are glad to hear our product and service is working as expected.

Betygsatt 5 av 5 stjärnor

Product as describe

Product as describe. Excellent customer service

18 oktober 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

It is good to know that our support team was able to help with any issues you may have encountered. Thank you and safe travels!

Betygsatt 5 av 5 stjärnor

BEST "TRAVEL" SIM

I don't want to sound "pompous" (if that's the right word), but a lot of average users of overseas/worldwide Sims do not have the experience to work through who is best & the best way to save money on calls, texts, data for internet use & gps navigation.

We live in Australia and our telecommunications companies are super expensive when using an Australian Sim overseas.

Because of this, l have over a number of years, tried many different Sims & the greatest saving comes from buying a local Sim (when you arrive in the overseas country) BUT if that country does not speak or write in English it can get VERY frustrating.

I have been using OnesimCard for about 5 years and it is fantastic. The convenience of using their Call Direct & VoIP apps is really easy and saves a small fortune.

Their customer account website pages are the most "user friendly" I have ever used, and use the Internet a LOT.

I know we all hate spending money or wasting money, but the best way to use OneSim's services is to: Buy a "Universal" Sim / recharge your 1Sim Fund with US$50 to US$100 / Add an ANNUAL PEN with a US phone number (cheapest to buy & better/cheapest data packs).

If you do the above, you will get the greatest savings on an annual basis, then all you do is buy a 14 day or 30 day data pack JUST prior to going on EACH trip.

Then, make sure you follow the "setting up" settings and use the VoIP App all the time. These settings will work in any country in the world so you do not have to mess around when travelling anywhere.

Happy travels.

28 augusti 2019
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bad service with Jonathan

I chat today with a representative named Jonathan, it was very bad customer service. I simply had a question and was simply trying to understand how their service work. My wife and I had not purchase a card to use, apparently, I used over $100 in service in less than a day my wife didn’t but got a message stating that she need to purchase more service, anyway. I was simply asking questions to understand what had happened this guy straight forward made me felt like I was stupid, was rushing me to stop chatting and Putin writing that had spent 35 minutes with me, even tho I had to wait 20 just to start chatting. The guy who first initial helped meto set up my card on my phone spent almost 50 minutes trying to resolved issue was polite and patient. I’m not satisfied with service I took
Screen shots on the conversation hopefully someone can help this guy understand what customer service it’s about.

20 juni 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best ever world travel simcard…

The best ever world travel simcard because if you loose or the phone got stolen, you will get your same phone number again unlike any other travel sim cards. And also the rates are very cheap/low in many countries of coverage .
I would like to say onesimcard service is 100% plus.

9 maj 2019
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Stay away!

If I could give 0 stars I would. Terrible customer service!

30 april 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

Hello Marina,

We are sorry to hear that you had a negative experience with our support team. We see that you placed a review before raving about the same support team so we would like to hear your feedback directly on the experience so that may continue to provide excellent services going forward. Please feel free to contact OneSimCard and ask to speak to a manager so that we can assist you accordingly.

Thank you,
OneSimCard

Betygsatt 5 av 5 stjärnor

Happy with my onesimcard

I. always use my onesimcard.it work great every place I go. I trully recomend getting one. the customer service is really helpfull. thank.you. big 10 for you guys.

22 februari 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best roaming SIM

I travel a lot across multiple continents, and previously had to maintain a collection of local SIM cards in order to manage my cellphone costs.

With OneSimCard I have no problem keeping in touch with family and business associates while I'm on the road. I have since transitioned all my Viber and WhatsApp accounts permanently to my OneSimCard number.

22 februari 2019
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst company ever

Worst company ever! Phone never worked and when I asked for a refund, they would not refund in full because they said that I made calls. I was stuck in South Africa without a way to communicate with ANYONE. I would make a phone call (dialed correctly) it would ring once and then a screen would pop up and say that I would get a call back shortly and then tell me my balance. I never got a call back and was never able to successfully make a call. Then, they just charged me another $5 to extend a phone number for another month. Obviously I am not using the simcard because it DOESN'T WORK. I have never dealt with a company as bad as this one.

15 februari 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

Hello Crystal,

Thank you for your feedback. Looking over the issues with communication we understand there was some user error issues (mis-dialing) and perhaps some network issues being looked over by our techs but, rightfully, you had stopped using the SIM . Due to our terms of use we were unable to accept the SIM for return as there was some usage and we did refund the unused airtime you added. Regarding the extra number charge, it was set up to auto extend from the acct and we canceled that setting and refunded your charge as requested immediately. We apologize for the inconvenience and negative experience you had using our service.

Terms of use:

http://www.onesimcard.com/terms-of-use/

Thank you for your time,
OneSimCard

Betygsatt 5 av 5 stjärnor

OneSimCard has been very easy to use…

OneSimCard has been very easy to use from the start. Good phone selection, best prices I've found, benefits and discounts too. Better than Mobal.

14 februari 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

Hello Peter,

Thank you for your kind review. We strive to keep our rates competitive and our service up to par and beyond. Please do let us know if you require any assistance by contacting us directly.

Happy Travels,
OneSimCard

Betygsatt 5 av 5 stjärnor

OneSim Travels in Europe

I purchased the OneSim Card for my travels while in Europe on a river cruise and for travel in the USA. I had no problems connecting with my phone in any of the countries visited. I was particularly impressed with how well the OneSim VOIP App function worked. This method of calling resulted in significant savings for me over any other method I could have chosen, I basically travelled throughout Europe calling and using internet services for pennies a day.

12 februari 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

Hello Larry,

Thank you for taking the time to post your review. Our VoIP is indeed one of the many extra cost saving features we offer with our service. We appreciate your feedback.

Happy Travels,
OneSimCard

Betygsatt 5 av 5 stjärnor

Superior SIM Card

Recently my wife and I left our jobs and lives for a much needed sabbatical / adventure. We’ve been WWOOF’ing and traveling all around the Mediterranean. But none of this would have been possible without reliable, flexible and affordable cellular service. Thankfully we researched and discovered OneSimCard and their super versatile Universal SIM Card option. We’ve been using this card and their data package all throughout our travels and have been very satisfied with the service. They are quick to respond to tech inquiries and even have a concierge service for travel-related questions. It would have been a pain to get a new SIM card in each country, and with OneSim you never need to do this.

I would definitely recommend this card for anyone looking for a universal, adaptable card.

3 februari 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

Hello Mark,

Thank you for taking the time to post your review. Indeed our Universal SIM offers many great features such as 4G, direct dial and coverage in over 140+ countries. It is great to hear our customer support reps are properly assist our customers as they should.

Happy Travels,
OneSimCard

Betygsatt 4 av 5 stjärnor

I had a reasonably good experience...

I had a reasonably good experience with this sim card as a solution for traveling but make sure you know what you are doing before you go abroad. I was only able to be successful because my partner knew how to exchange sim cards and get things going. We had some hiccups but the onesimcard support system was excellent.

30 januari 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have two OneSimCard SIMs

I have two OneSimCard SIMs. I've used them in UK, Germany, and France. It's by far the easiest and most dependable service I've found. Best of all is their excellent customer service. I've had several occasions to use their support chat line. Problems solved and questions answered in all cases.

28 januari 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

Hello Tony,

Thank you for your review and your continued business.

Happy Travels,
OneSimCard

Betygsatt 5 av 5 stjärnor

Good support made for a good experience

I had a very good experience using OneSimCard Universal on a one week trip to Costa Rica. I am glad that I will be bale to keep the sim card for trips to come. An advantage of using this service, rather than buying a sim card abroad, is that you can test it out before leaving home. I would suggest doing this two weeks before leaving home. I say this because I did have a problem with the original US number associated with the sim - it worked for calls but not for texts. This was unacceptable for my situation. I worked with the company and they eventually issued a new number that worked properly. Although the initial problem should not have happened, I was impressed with the support system that solved the problem. I am sure they would have been able to do this if I was abroad, but it would have been more anxiety producing. The support team also works hard to keep up with the different phone models and frequent changes in operating systems. I think that good support is the key advantage of this product.

25 januari 2019
Omdöme utan inbjudan
Logotyp för OneSimCard

Svar från OneSimCard

Hello Kostia,

Thank you for taking the time to post your review. We are happy to hear that our support team is doing their best to assist you and your service needs. We are sorry to hear about the hiccup with your PEN but glad we could get it resolved in a timely manner as we understand the urgency of a working number. Thank you for recognizing our efforts to progress in the communications world with compatible service for all devices. Please let us know if you require any further assistance.

Thank you,
OneSimCard

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