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Vishwas helped with my issue, however, It did take some time to be connected and get the screen shared but once all sorted my issue was fixed, i did want a further look in to why the issue happened in the first place and was told i need to raise another ticket which isn't ideal as it takes more time but can be done

Very professional approach, very helpful

Security upgrade completed today by Dave Robinson on our live system. Work planned as per our specific requirements and requests accommodated. Work completed over and above our expectations. All done in a very timely manner. Really pleased. Great consultant and fabulous work.

Vishwas was very attentive and replied very fast.

Had a docman trouble regarding filing document as it mentioned API unavailable and I spoke to Roopa who has been very helpful and solved the problem within 15 minutes.

Very helpful, sorted out my problem. Thank you Nikki

PJ was very helpful and sorted the problem we were experiencing quickly

Just off a call with Madan today. Fast friendly and uber efficient.

Thanks

Unable to contact a person, bounced between two numbers to speak to an adviser but continuous loop. Poor service.

Docman Tags problem - Since submitting this review, I have been contacted, and the support I received from Deepak has been good. I am still waiting for a fix for the development issue that I raised. The problem was caused by one of their updates and is currently being investigated. However, it is not being treated as a priority because it does not affect patient data and only impacts internal administrative processes.

very good, given 4 stars as it takes a long time to get through to speak to anyone. The experience with the Brindha was very good, she was patient and helpful and followed up with me to ensure all systems were working ok.

Neil is such a supportive trainer! Hes always there and always knows the way forward - thank you for being great!

Had an issue not finding patients when filing documents and was fixed by adding additional rbacs and changing role on docman emis account.

Claire is really friendly, helpful and knowledgeable. She responds quickly with feedback and ideas. She's great to work with and provides a really good service.

Murty Maremanda dealt with my issue quickly and it was helpful to have a Teams meeting with him so that I could see what was causing the problem.

Srinivas Saraf was extremely helpful in resolving our issue in a very professional and timely manner, which was very much appreciated.

It was a pleasure working with Srinivas to resolve the issue we were experiencing with our software. He was professional, approachable, and communicated clearly throughout the process. He quickly identified the cause and helped us get everything back on track. In the end, there wasn't actually a problem with the software—we simply needed to allow a little more time for the process to complete.

The customer service from Jasmine Tripp and Josh Cattier recently went over and beyond what I could have expected. Some unexpected external system issues came our way during an upgrade, but they coolly worked through them for a flawless end result at go live. Thank you!

Madan Mohan was very helpful and provided a solution for my issue very efficiently

Jessica Mistry responded very promptly to my case and had investigated the issue on her end fully before calling me with an update. Her knowledge and the fact she called me to discuss solved my issue very quickly.