OneAdvanced Omdömen 

Great customer service - staff member was excellent

Brindha was absolutely brilliant in diagnosing our issue, she was patient, professional and explained each step of the process, she asked for screen shots and resoled the issue that i couldn't see - thank you Brindha and hope you pick up my next problem call

Gavin is always so helpful and never makes you feel you have done something wrong. He definitely is an asset to the company

I’ve had a very positive experience working with Rohith Yuvaraj and Shivam Trivedi in supporting ECU’s Cmisgo Timetabling systems.

Rohith has strong technical knowledge and a very good understanding of the Timetabling applications and related technical issues. Whenever we encounter an issue, he is thorough in his investigation and provides clear and practical solutions. He is responsive, professional, and always willing to share his technical knowledge, which makes troubleshooting and resolving issues much easier.

Shivam is also very knowledgeable and consistently provides excellent support. He is approachable, responsive, and always willing to assist whenever we reach out with an issue or request. Even when something requires further investigation, he keeps us informed and works with us to find a solution.

I really appreciate their technical expertise, responsiveness, and ongoing support to ECU.

Prabashi Gunawardana
Analyst Programmer
Edith Cowan University (ECU)

I am really shocked at the 4 star review. We are having a terrible time with One Advanced as we are currently being moved to the cloud based software. When One Advanced took over we were told we urgently needed to move over to this new software, pressure was put on us and due to the very short notice we had no choice as this would significantly impact our staff. After this they then took 2 years to start the upgrade project after numerous promises during this period. The upgrade project team have been outsourced and have not been very good as they seem to be just following a script and can’t answer some basic questions. We were promised an upgraded system but so far it looks exactly the same so not sure what the extra cost is for. Poor system and really poor service

Easy to follow instructions from support staff
Amy Dawson.
Satisfied and sorted my query .

I've just finished my 2nd involvement in a ProSolution migration. I was pleased to see the same Advanced team were involved (Helen, Noor, Paul, Matt, Neil) and their support/help was invaluable along the way. I felt a real sense of teamwork and partnership which is key to any project being successful. Thanks again!

PJ was very helpful and gave good advise

Excellent customer service from Rahul who took the time to review our Insights query thoroughly and then set up a call to explain simply the findings which made understanding the results easier.

The support we have had from the excellent team at OneAdvanced has been brilliant - professional, knowledgeable, helpful and very willing to look at things that are not working for us.

I feel it is important to mention Jasmine Tripp & Priyanka Narasimhaiah, who helped so much on a query we had, and bringing it to a successful conclusion. Thanks ladies!

just want to thank Paul Steel, when consultants and support were unable to resolve issues with the hardware we had, Paul went above and beyond to sort the issue which he managed to do not only on this occasion but several others too. To be honest I don't know what we would have done without his help as no one else could resolve the ongoing issue we had experienced.

We've recently invested in PICS as a college and have spent the past 6 months integrating it into our current systems/processes. Their Senior Professional Services Consultant Irfan Mulla has helped us no end, from the very first conversation, they were professional, knowledgeable, and genuinely helpful. They took the time to understand our needs, explained everything clearly, and guided us through the process with patience and confidence. Irfan has always responded to any queries we have had since our consultancy days and I have always felt supported throughout - their expertise made a real difference.

Raise a ticket with support who arranged a teams call to suit my work schedule and talked me through the procedure and identify where I was going wrong. Good customer support.

Thank you to OneAdvanced for your excellent support. Everyone has been responsive, professional, and helpful.
A special thank you to Rahul from the Service Centre for arranging a video meeting to discuss my queries, and to Jessica for her assistance. I'd also like to thank Eve from the New Supplier Team and Bea, my primary point of contact, who are always quick to respond and provide fantastic support.
Thank you all for your dedication and excellent service.

Rahul Sarveshwara is very helpful and responsive. Always ready to explain details and investigate different roots that could be more suitable for a specific case.

Jess provided excellent support loading our catalogue and arranging system access. Responsive, knowledgeable, and efficient throughout the entire process.

Had successful and attentive assistance from Maisie & Kirsty over ta number of months

Great help, fast response, problem solved. Thanks for your help Srinivas Saraf.

Jessica Mistry from the helpdesk was extremely helpful in resolving the problem for UKHSA, providing updates and asking the necessary questions to ensure the right team could look into it.