Produkt bleibt deutlich hinter Erwartungen zurück. Der Aufbau war schon kompliziert, die Tüen sind ziemlich wacklig, weil zweiteilig, und lassen im Rahmen größere Lücken für Marder & Co. Nach wenige... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Produkt bleibt deutlich hinter Erwartungen zurück. Der Aufbau war schon kompliziert, die Tüen sind ziemlich wacklig, weil zweiteilig, und lassen im Rahmen größere Lücken für Marder & Co. Nach wenige... Se mer
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I have lost 4 pigeons tragically due to a bitd attack and now a rat. I bought this set up apecifically as it boasts it is proofed. Only now to ser they recommend modifications. Terrible outcome for me... Se mer
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Very good solid run - I got 3x4 metre £999 Instructions steen ok - although all the numbers on the packaging are diff to the ones in the brochure instructions so that through me They should also... Se mer
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Their kit may be a bit on the expensive side but it works and is well designed. Latest purchases are the no-spill chicken feeder which is neat, chicken friendly and easy to move indoors at night thus... Se mer
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We’re Omlet and since 2004 we’ve been rethinking every aspect of keeping and caring for pets. Inspired by the magic when humans and animals connect, we watch, learn and ask so we can invent. Our products will make you wonder: why hasn't it always been done this way?
The Malt House, OX16 5HX, Banbury, Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Further to my recent review, I'm submitting an update as my issue has now, at last, been resolved. In the end, Omlet sent me a new frame for my auto-door (free of charge), which I have successfully fitted and my hens are now secure at night.

Svar från Omlet
Absence de service client et marketing en France ...
Je viens de vous solliciter pour une offre incluant les frais d'envoi offert (réf #193644)
Réponse négative su cette offre.
Je commande le 13/04 : commande 2153029 avec une remise de 10%.
30h plus tard je pouvais utiliser le code PURR20 qui donne 20% de remise soit 444 € ce qui n'est pas rien.
Je ne comprends pas ayant sollicité vos services de ne pas avoir été informé de l'offre imminente. (Le poulailler va bientôt être livré mais j'ai l'impression d'avoir été floué.
Je ne désespère pas que vous fassiez un geste commercial (avoir sur votre site)
Absence de réponse, relance avant diffusion de mon expérience ...
REPONSE :
- Je ne parle pas français et j'utilise un outil de traduction. Je m'excuse si le message n'est pas correctement traduit.
- Je suis désolée d'apprendre que vous pensez que notre service client fait défaut. Ce n'est pas la norme à laquelle nous nous attendons et nous apprécions tous vos commentaires.
- En ce qui concerne la réduction PURR20, elle n'était disponible que pour les produits pour chats et n'aurait donc pas changé votre commande.
- Malheureusement, aucune offre ne nous est communiquée avant le jour où elle sera disponible et notre équipe n'aurait pas été en mesure de vous informer à l'avance à ce sujet.
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Le code avait été testé par mes soins avec une remise de 444 € sur ma commande !!!
Mépris du client
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Au final, geste commercial sous forme d'un avoir exceptionnel .....
Donc je passe à 2/5, Service client peu réactif mais pas absent

Svar från Omlet
Got the omlet hamster cage and stand from them. The cage is very nice size and sturdy saw for the stand. And it comes with extra items for it. I did also add a few more items in my order to try out. My one issue was the wheel came cracked and it is not completely silent but not too bad. Otherwise all good 👍

Svar från Omlet
I have just completed the assembly of a 4 x4 x3 walk in chicken coop. I have never experienced such poor instructions or lack of product identification. A classic example is the various clips that hold the coop together ( Well nearly ). The numbers on the packets are not the same as the numbers on the instructions so you have to keep referring to the product identification chart in the beginning of the book. Life could be made easier by labelling all of the metal parts and taking the guesswork out of what fits where. The online video makes everything look easy. Think about this when you're trying to put the middle roof supports up and the outer roof supports keep disconnecting themselves. The video is filmed on a completely flat floor, with no wind or any other form of disruption, how many of us are putting up our coops in a completely flat garden or paddock ? You have to put insulation tape around the outer roof support joints just to keep them together long enough to get the roof on. To be honest, my cat could write a more intelligent set of instructions than your company has produced. I'm sure that Omlet will come back with their usual pathetic excuses about ' high volume of calls ' etc - try employing some more staff. Your excuses are beginning to wear thin with anyone who has been on the receiving end of them. Fortunately, my clients didn't order an automatic door !
If I could have given you no stars, I would.

Svar från Omlet
Wrong order dispatched. No customer service phone number and no response on email. Do better!

Svar från Omlet
Zippi tunnel and connector ordered a week ago . Tunnel arrived today but no connector , DPD have an order ready but not in receipt of item , emails just get a chat bot response phone lines are switched off - something very suspicious here luckily paid on credit card if Omlet are going bust ? Not great service and why sent items separately seems separately - not been advised of any delays … good product but awful service

Svar från Omlet
Ich habe innerhalb von einer Stunde zwei Bestellungen getätigt, welche gegen Vorauszahlung beglichen werden sollten. Habe anschliessend den Kundenservice kontaktiert und um Zusammenfassung der beiden Bestellungen gebeten. Die Vorauszahlung in der Höhe von über EUR 4'500 habe ich vorgenommen und die Lieferkosten einmal überwiesen. Der Kundendienst war nicht in der Lage, die beiden Bestellungen zusammen zu fassen. Als Antwort kam ein KI generierter Text von einem KI Bot. Über die Hotline in Deutschland war niemand erreichbar, ob da überhaupt jemand arbeitet, ist äusserst fraglich. Aufgrund dieser negativen Erfahrung habe ich die Bestellungen dann beide storniert und warte seit über einer Woche auf die Rückerstattung meiner Vorauszahlung - bisher vergeblich. Zwischenzeitlich wurde ich von verschiedenen "Mitarbeitern" via Mail kontaktiert, was nicht zielführend war. Eine direkte Antwort auf Anfragen erhält man keine. Absolut nicht zu empfehlen!

Svar från Omlet
j’ai payé 12€50 la livraison, le livreur de votre transporteur ne s’est jamais présenté et ne m’a pas contacté après que je l’ai attendu depuis 9h15, il est 13h15 et au final il me l’a déposé au bout de la ville , je suis a pied et j’ai du à mal a me déplacé ! C’est de l’abus des trucs pareil ! Honte à votre service de transport ! Ca mérite -5 étoiles ! Du coup le colis va gentillement retourné d’ou il vient !

Svar från Omlet
Expérience catastrophique.
On me demande par mail d’appeler pour “sécuriser” une commande déjà payée… en transmettant des informations de carte bancaire par téléphone. Pratique totalement inacceptable en 2026.
Premier problème : j’appelle pendant les horaires indiqués → lignes fermées.
Deuxième problème : quand j’arrive enfin à les joindre, on m’annonce que l’appel est enregistré, tout en me demandant des données bancaires. Aucune transparence sur l’usage de ces enregistrements. Très inquiétant. Soit disant l'argent est bloqué entre les banques mais mon compte est bien débité et Omlet se doit d'honorer ma commande.
Troisième problème : refus total de proposer une alternative sécurisée (3D Secure, lien de paiement, validation bancaire…). C’est soit donner ses infos au téléphone, soit rien.
Résultat : refusant de prendre un risque évident, ma commande est tout simplement annulée.
On est face à des pratiques dépassées, potentiellement dangereuses, et un service client incapable de proposer une solution conforme aux standards actuels de sécurité.
À fuir.

Svar från Omlet
We bought the Eglu Pro, Mesh Run and a Automatic door. Overpriced trash. The process of building it took 7 days total because of the unclear, unnecessary amount instructions and how fiddly and ridiculous the process of putting it together was.
The run is complete nonsense and was a pain to put together, you connect it using tiny clips which are difficult to use and barely hold the flimsy mesh together and the automatic door hasn't worked once yet. Our chickens aren't kept near our house and every night we have to go across to them, a 10 minute walk, and shut it.
We bought the auto door thinking it would work wonders and we wouldn't have to put them to bed every night but for what the whole setup cost, near £2000, its pathetic.
There were parts missing of our order and incorrect parts sent. The chickens don't even like the plastic tat that is the house because of the scratchy sound it makes when they walk around inside.

Svar från Omlet
Ordered an item and returned it nearly a month ago. No reply to emails or social media messages and still no refund despite sending proof of postage. No communication from company.

Svar från Omlet
Achat récent d’un poulailler, satisfait du produit mais très déçu du service client.
J’ai reçu une promotion de -20% juste après ma commande, et aucun geste commercial n’a été proposé malgré ma demande.
Dommage, une solution simple aurait permis d’éviter un retour inutile.

Svar från Omlet
I received my no spill chicken feeder today and it was broken with the screws missing to attach the legs. A very complicated assembly process and a massive wait for delivery.

Svar från Omlet
Great service and really good quality products. Omlet never fails with their chicken runs and accessories.

Svar från Omlet
The warranty seems pretty worthless.
We bought a full coop set up including a run and auto door last year. Well over £1500. The Smart Auto door has repeatedly failed and not died altogether at less than a year old. It jammed closed and wouldn’t open at all. So the poor hens were stuck in. Then it jammed open. Then it gave up the ghost altogether.
I’ve contacted Omlet and stated that we have repeatedly reset. Was immediately told that I couldn’t send it back but they would offer support. Then no reply.
Called , to receive a recorded message saying they are prioritising e mails.
Social media don’t take comments.
How can you support customers if you won’t speak to them?
I’m now £200 down with no auto door and it is causing maximum inconvenience and risk to my flock.

Svar från Omlet
The products looks good but it has the worse customer service I have ever seen.
They sent me an email to call them, and when you call you are told to send an email!

Svar från Omlet
I purchased 2 Friesian hens from Christine Fuller in Kent. She had advertised them on the Omlet website.
Contacting her was easy and quick. Christine was happy to hold on to the hens until I had arranged transportation.
She also provided a box, food and water for the long journey to Scotland at no extra charge. The hens arrived in good condition. We’re very happy with them.
Thanks for your cooperation, Christine!

Svar från Omlet
Prodotti innovativi eccezionali! Pensano a tutto!! Ho comprato un pollaio Eglu e non potrei essere più contenta! A breve prenderò gli accessori … spedizione veloce . Lavo tutto con idropulitrice. Lo consiglio! Basta legno che puzza e marcisce! Grazie Omlet!!! Ce l’ho da 6 mesi e ne comprerò un’altro appena posso!

Svar från Omlet
I bought an autodoor system for accessibility and peace of mind as a disabled keeper, but it has been a nightmare. The Autodoor is fundamentally unreliable; even my replacement unit gives false "Safe/Open" notifications when it's actually stuck, and there is no low-battery warning, which has repeatedly left my chickens trapped.
The door regularly reports being "blocked" when the tracks are completely clear, and it then enters an infinite loop of opening and closing. I’ve had to manually override it or recalibrate it constantly, which defeats the entire purpose of an automated system.
Customer service took weeks to respond initially. While they eventually replaced the unit under warranty, the exact same software and hardware faults are happening again. If you value your flock’s safety and need a "Smart" system you can actually trust for accessibility, I strongly suggest looking elsewhere. This product is simply not fit for purpose.

Svar från Omlet
nice website, easy to navigate, lots of nice product photos and dimension details. quick delivery and painless returns.

Svar från Omlet
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