Parliamentary and Health Service Ombudsman Omdömen 

Absolutely resistant to investigating the concerns or de-scoping consequences of the issues

Ridiculously long delays before even starting investigation

Highly resistant to acknowledging true impacts

Will email for months and months and months but not actually do anything, complete waste of time and poor services know this so nothing will change. Pointless entity and a gross waste of resources.

I made 5 or more subject access requests to the relevant healthcare organisation, compiled the information and investigated it myself, then sent the relevant documents with anotations and a timeline in PDF clearly proving my claims. Also bear in mind, I have a academic qualification in investigtion. If I was healthy I would be able to enter multiple career paths at entry or slightly higher as an investigator, so dont take that lightly. I did the investigation for them and they still messed it up.

This process has taken nearly three years and in the last 2 months two PSHO case workers quit and were replaced.

Recently I was issued a reaponse which failed to acknowledge half ish of my claims and seemed to suggest the third case worker had not read my evidence.

This letter also stated they could not fullfill my chosen outcomes without an explanation, as well as mistepresented my chosen outcomes.

I was unable to afford a lawyer for this and in addition I canvassed 40ish lawyers looking for legal aid and was refused by all. The ombudsman was the only option.

As of now I have been off sick for seven years and consequently my ability to start a family or have a career is gone. I am going to enter the menopause in the next few years, my CV has a huge gap in it.

Health is everything and when its gone it leaves a void that sucks everything else out your life. Including basic milestones such as starting a family, having a career, healthy social life, travel. You know, all those good things.

So there you go. Even if you investigate and prove your claims for them, there will be no result. Its a waste of time.

It is more rational under these circumstances to accept you will be permanatly ill and try to make the best of it than to try to complain in order to get replacement healthcare. I asked them for the treatements shown on the NHS website advertised as given for my condition among other things. This simple most important thing they could not achieve.

These are just jobworth civil servants..........craven, lazy, disdainful, unaccountable, untrained and above all else wholly unprofessional and amateurish . Their attitude reflects the wider attitude of the British state to its citizens who are of course no proper citizens at all, just Commoners and feudal crown subjects, with nowhere near the civil rights that apply in other western European countries. Think of the Post Office, Grenfell and the various other scandals playing out before our eyes. We are the nobodies in our own land, whilst a small coterie of posh chaps in the government run the show in their own interests with incidental regard for the rest of us, aided and abetted by Sir Humphrey and his army of snake-in-the-grass apparatchiks.

Parliamentary Ombudsman were armed with a plethora of evidence against the Insolvency Service and their failures to fully and properly investigate the conduct of a bankrupt. It took them almost a year to come to a conclusion (which required chasing up at intervals, due to their incompetence), with missed deadlines. These civil servants all 'work' from home (and I use the word 'work' loosely), and are never available to pick up the phone. They are wholly biased towards the governmental department it allegedly investigates. Evidence means nothing, they always have 'legislation' on hand to eliminate the government from any responsibility or remit. Absolutely hopeless and a massive waste of taxpayer's money. These civil servants hold all the power, and they enjoy lording it over us peasants, because they know from the outset what the outcome will be, before they even bother to glance over your complaint. Like all ombudsman services, this one is no exception. They are amoral, corrupt and biased. Save yourself time, energy and disappointment - there will be no justice for the average layperson.

PHSO produce reports noting they have a full awareness of the cover up culture with the NHS. They then use that knowledge and experience to ensure the cover up stays exactly that which gives them more fodder to report on at a later date.

There is no better way of wasting time than complaining about an NHS wrong doing, even if you have evidence of the NHS being intentionally malicious.

You will be ignored, your life will be made worse.

#DoctorsLieFACT #DoctorsTreatSymptomsNOTtheCauseFACT
#DoctorsKeepYouSickFACT
#DoctorsFundedByDrugCompaniesFACT
#DoctorsNeverCareAboutYouFACT
#NHS=NationalHarmScamFACT
#PHSO= NOT EVEN WORTH THE EFFORT

The pho is a CORRUPT SERVICE. I took my case to them and they ignored the facts and protected the nhs failings. That changed my life and require me to have more surgery. I’m so angry they get away with this sort of thing because they know the poor patient who’s suffered at the hands of negligent surgeons and cannot work has no money to spend on judicial review process to take this corrupt organisation on

The PHSO is a completely pointless, incompetent, corrupt quango funded by the taxpayer. It took 3 years simply to accept flimsy and disingenuous "evidence" from a Health Trust. I wish I had not wasted my time writing to this farcical non organisation. A complete waste of taxpayer money.

A pointless corrupt process. The Parliamentary Ombudsman simply accepted the word of the Department for Education when they claimed to have investigated and reviewed the evidence in my situation, when the truth was that they refused to look at my proof and only accepted the fabricated documentation of the guilty party (a school). The consequences to me included unnecessary long-term unemployment, potential loss of earnings of over £100,000 and damage to my professional reputation. They did not consider any of these consequences to be Seriously Wrong enough to intervene. They proved themselves to be just as corrupt as the Department for Education and guilty party involved.

complaint about dwp. And credit card issue resolved by my self. Not the ombudsmen service

Ombudsmen is not fit for purpose and designed to time waste and do nothing. Its best to take legal action.

waste of time they took 6 months for no reason I suspected it would I used the service 10 years ago in 2024 I thought it would change but no. still the same. they will always side with the other side no matter the evidence and make excuses up. the system and the role of the Ombudsman in any category is to time waste. Only poor people with no money use this service. There will be no justice at all.

you’re better off taking legal action and writing to the company your taking legal action if you don’t fix the problem. I just ended up telling the police on the staff member for harassment. and getting solicitors. person was arrested and charged. I will get justice this way and compensation. had same problem with the financial ombudsmen they side with the credit card or gas and electric companies and waste your time. I just took legal action against credit card before it went to small claims court my claim was settled out of court as soon as they got my letter before action. all my debt was wiped and they paid £10,000 compensation. This was capital one credit card. so, it seems its best to take action yourself instead using this waste of time service Ombudsman should be in jail for fraud and time wasting and wasting public money it’s really designed to time waste and make you think they are helping it’s not, it’s designed not to help you at all. you need to take action yourself and it would be legal action or tell the police depending what your situation it is. we should all get Ombudsman cancelled for good, its really only designed for people who are low on money and cannot afford to take it to court.
My circumstances I have no money low on funds how I did it was to look up the law online, and wrote a legal letter before action to credit cards. And gave them warnings. That did it for me. The dwp I just call the police told them I was being harassed, and I record the it. They saw the evidence person was arrested. Before that I complained nothing was done. If I did not call the police, I believe I would be in prison for murder because the person at the dwp was causing me harm and distress and I was ready to attack them. But I ended up calling the police instead. And make sure you record people just encase you need evidence these people are not above the law. And please complain about the ombudsmen they are a waste of time and corrupt its designed only for poor people. which they know they can mess around with. no one with money will use their service when they have the money to take court action.

Only gave one star as there were no minus available. Disgusting, pathetic and a complete waste of my time ( 2years) and an even bigger waste of taxpayers money, nothing more than a jobs worth should be disbanded with immediate effect and spend their salaries and looking after the people who REALLY need it. Good luck to anyone who uses them ( you will need it)

This is by far the biggest waste of taxpayers money in history

Brief History

Home Office had unlawfully delayed to rectify my partners decision of further submissions since September 2021 MP Rachel Hopkins office was dealing with query through them another non fit for purpose servant to public

Terry PHSO manager (ex immigration manager )
Had firstly stated he was aware that home office should act in line to rules in their handbook but can state anything until they reply have in mind this was September 2021
PHSO have continually ignored any emails I have sent were they have duty of care to respond

Terry Management clearly as a ex decision maker of home office new the policies they had broken and ignored

PHSO have mislead public to believe something will be done encroached the publics rights to a fair trial breached the response of duty to reply

I believe we should all lobby for PHSO being not fit for purpose and have them ousted on change.org

They are as corrupted as the authorities that the hard taxpayers money goes into and before i forget the home office had lied to Rachel Hopkins in response to representation made to further submissions this information was passed on to PHSO as this a serious misconduct as a public officer lying to public and M.P fell on deaf ears the new CEO Rachel in PHSO is also useless the lot of them should be sacked for letting home office break the law and just sit back and ignore taxpayers whilst eating our funds .

For three decades, I have been consistently denied access to the NHS despite suffering from a severe and rare degenerative disorder that triggers cardiac arrest. Initially evaluated by an expert in the Autonomic Unit at the University College London Hospital (UCLH) back in 1996, whom made a critical misdiagnosis, by a strange coincidence I was prevented from being referred to other consultants. Consequently, despite residing permanently in the UK, I have had to seek healthcare abroad. This disorder necessitates a specialised treatment available at the UCLH's Autonomic Unit, a treatment administered to other patients but inexplicably withheld from me—a clear case of discrimination.

For 21 years, I have been importing and paying this treatment from overseas, as it was prescribed by other consultants seen abroad, yet my rightful access to it via the NHS has been consistently denied. Despite raising a complaint with the Parliament Health and Social Ombudsman (PHSO), it was summarily dismissed following extensive email correspondence along with tangible evidence of my case. I also sought assistance from my local MP, Zarah Sultana, who regrettably chose to ignore my pleas—even a request to bring attention to my case in Parliament was disregarded.

The PHSO's actions unmistakably shielded UCLH, masking their failures with a litany of falsehoods and perjury, all in violation of my human and patient rights. Their consistent downplaying of the severity of my situation further compounds the issue. Over 30 years, I have been unjustly denied critical NHS treatment, revealing the PHSO's shortcomings in legality, flexibility, transparency, fairness, and accountability. Their bias in favor of the NHS, working to conceal its errors, is evident and disappointing.

It is a disgraceful display from an organization expected to champion patient rights and stand against the abuse and neglect perpetrated by the NHS. All done acting in front of cruelty and barbarism.

My story will soon find its place on a website with all the details of the awful and cruel story, and more ahead in a forthcoming book, adopting a style that calls out individuals and institutions responsible—naming and shaming!

Ombudsman (due to leave soon), decides unlawfully treated 50s born women don't merit compensation and refers it back to Parliament.
Long drawn-out wait for decisions ends in damp squib, ignoring maladministration verdict. This injustice could and will never be out of time.

We have had six years added at very short or no notice and the buck is being passed YET AGAIN. I’d give a -5 if I could.

Ombudsman capitulates to DWP intransigence NOT to pay a penny and leaves it to MPs to decide

No power or will to question services. Unable or unwilling to effectively investigate issues or follow their own complaints procedure. Seems a tick box exercise to listen to a complaint before filing it away.

They are a waste of your time and energy, just sue. They get paid an obscene amount of money to do nothing.Just sue .in anyway you can write it on social media. Write a review about the hospital so no-one goes there.
Send it to the press Do everything just don't bother with these people

Please please do not use this service you will not get the right outcome. They are NOT impartial- far from it .NEVER should lack of documented evidence work in the favour of the organisation you are complaining about but in our case it did. It took one year to get an outcome ,they miss out key evidence, don't investigate properly and only look at things they want to. Our complaint was about treatment and communication, in the final report our beloved late mum was referred to as MR you couldn't make it up! PLEASE PLEASE do not put yourself through anymore distress by using this one sided service,you will not get the truth or answers you need - their is no accountability. This service needs a significant overhaul or disbanding all together. I have no idea what the background of the caseworkers is but they definitely need further training. Very very poor experience ,even in the presence of evidence of communication breakdowns they still found no fault- shocking .National guidance is referred to but key bits missed out Rates of upholding complaints tells you all you need to know - very few !!!. Would give them a minus star if could .

Absolute waste of time...a total joke. They did an excellent review of my daughter care and found failings. They asked the trust (Milton Keynes) to write an apology which the trust declined to do. Then the ombudsman says they have no power to make them apologise for the care or lack of care (?!) provided by the neurology team. Don't waste your time and energy is my experience

As stated be very careful what you say even though you are supposed to give an honest review.
It took some time to get the response back and to be totally Frank I couldn't believe what I was reading.
The original contact was fine but due to me having a terminal brain disease most of the application was done for me as I have serious communication issues.
As I said fine until you start to see the massive cracks forming
All the relevant evidence was sent and according to my Legal team and the GMC it would sink a battleship .
How wrong we were to think that .
It was all passed to a case worker for review

When receiving the response and nearly falling over at what was put I started to read it again .
None of the evidence was followed and up to now they have refused to respond to me to explain that the brief given in the application backed up by the evidence was not followed in any shape or form and the case worker had managed to come to a decision by plucking it from thin air.
Even my own consultant is aware of what has happened to me.
The brain disease I have has not got a cure and now things have got a little worse by more tumours in the brain and multiple organs giving me approximately 12 months to live.
Having to tell my children was not good and I would never wish that on anyone or maybe I'm wrong , if this was to happen to an individual at the PHSO they might start to realise what they have been doing wrong all these years while still being payed.
My advice to anyone out there who is going to approach the PHSO , read the reviews before you do it as all these good people are not telling lies and what they are all saying is the truth.
Particular organisations protect the NHS and that is why the NHS push you towards a particular organisation for help because they are perfectly aware that it will go absolutely nowhere.
In my opinion you are better off sitting down with a nice cup ot tea and biscuit because you will enjoy that experience alot move.
Thinking about it , I would have been better approaching an infant school and letting a 5 year old deal with this because I'm pretty sure that the 5 year old would have understood the evidence and what needed to be done.
Please also bare in mind that the PHSO do not have any power , they cannot make anyone change a decision , all they can do is recommend it get looked at again but cannot insist on it.
So what you are told originally is a load of rubbish.
Trust the reviews and don't do it, 99 percent bad reviews says alot.
Good luck.