Octopus Electric Vehicles Omdömen 5 280

Kayvan was a superstar from start to finish. His patience and attention to detail were second to none.

What could have been an overwhelming experience, ended up being a positive experience, with just the car to be delivered.

Jack is a super helpful guy, friendly and professional.

Class A customer service from him.

Swift reply from Isabelle (Sales specialist). It could have been much better if I had an option to see the car ahead of booking.

Great customer service from start to finish

Octopus EV - leasing a car from Octopus has been a very straightforward and satisfactory experience for me so far. Needing to change my car at the end of its PCP, I took up the Octopus promotion March 2026, aimed mainly at bringing more people to EVs. Everything has been great so far - the car is in excellent condition, was delivered promptly, and the customer service has been first rate. I already had a home charger, which would have been included in the deal, so I've been given £800 of free charging on the public network instead. The telephone customer service could not have been more helpful, and contrasts strongly with that provided by other car finance organisations I have dealt with recently. All in all, excellent.

Had great communication throughout the whole experience. From day 1 of putting the order in, right up until a week after delivery , when the dropped me an email to see how everything was going. Great service.

Astonishingly poor experience from start to finish.

I don’t write negative reviews lightly, but this situation was so disappointing I felt I had no choice.

I ordered a Mercedes through Octopus in early January, after discussing everything with them in December and specifying an April delivery window to align with my current car going back. However, I then received three separate emails, two from Octopus and one from the dealer stating a delivery timeframe of February to March.

Shortly after placing the order, I checked the pricing online and saw the same car was now over £30 per month cheaper than what I had signed up for. When I queried this, I was told the price couldn’t be changed and that I would need to cancel and reorder, with a new delivery date of September. Not exactly what I’d call good customer service.

A week ago, having heard nothing further, I contacted Octopus again only to be told the car hadn’t even been ordered and the new expected delivery was July. This left me in a situation where my current car was due back in just 10 days.

After submitting a formal complaint to their CEO and going back and forth for a week, the only alternative available for delivery in 10 days was an Audi. A different car, lower spec, but for the same monthly cost. No offer of a reduced payment.

As a gesture of goodwill, they offered £200 towards my energy bill which was quite frankly insulting given the circumstances. I declined.

I won’t be ordering another car through them and I would strongly advise others to be cautious before doing so.

I’ve had the pleasure of working with James for the last month to select the car for me. James has been incredible and showed great patience with all the changes and options I presented back. He always gave me brilliant advice and ensured I stayed on track to my original strategy. James has been exceptional throughout this process and I hope this message brings him the praise and accreditation he deserves. An absolute gem to deal with and a credit to your company. A huge thank you James for your time, patience and expertise. Thanks mate.

It has been so easy and all the jargon has been cut off from me!

Which it has been amazing for me, when you are busy at work this process has been a life saver. Tanisha has been a great help, would definitely recommend her great professional and seamless service.

I dealt with Sophie and she made the whole process as breeze, fast and efficient delivery. Sophie went above and beyond to the point of providing me with support for a short term solutions whilst awaiting my home charger being installed.

The easy and support of the process made everything seamless and this was only made possible by the point of contact (Harry) I had.

Brilliant. This has been a great service from start to finish.
Really commend octopus

Fantastic customer service from all at Octopus, Victoria Foley-Knight and Niamh have been outstanding. Excellent communication and always on hand to help out.

Very easy to deal with communication was good no hard sell

Tanisha was really helpful, patient, informative and definitely informed my decision to order without any pressure. She was brilliant.

I have recently joined EV salary sacrifice scheme via Octopus energy , I found the website easy to navigate with a good selection of EV cars for every budget & the service I received from Victoria was excellent & my questions were answered in timely efficient polite manor 😊.

Amazing customer service from Tanisha, Has went above and beyond so far in my journey to EV motoring.

I’ve recently got a Renault 5 Techno (52kWh) through the Octopus Energy salary sacrifice scheme, and overall it’s been a really positive experience.

The whole process was straightforward from start to finish. The pricing is very competitive, especially considering it includes pretty much everything (insurance, maintenance, tyres, etc.), which takes a lot of the stress out of running a car.

A big thanks to Jack, who was really helpful throughout — always quick to respond and made everything easy to understand.

The delivery of the car was smooth, and everything arrived as expected.

Hargun was very informative Nd answered all my questions

Excellent customer service - from beginning of installation through the whole contract so far - very prompt and helpful with any car or account enquiries. Highly recommend.