Octopus Electric Vehicles Omdömen 5 280

Took time to listen. When necessary, took away the issue and came back with an answer.
A professional service from the frontline people.

I had the absolute pleasure of having Jack look after me! He walked me through every stage of leasing my car. Every question he answered with knowledge and patience.

He put my mind at ease and delivered everything he promised. I can not fault him at all!!

21 weeks after taking delivery of my Mercedes, it has now spent over 13 weeks back in the dealership — and this is already the second time it’s been returned due to ongoing issues.

The situation has been extremely frustrating and disruptive, particularly with Mercedes advising there is no ETA for replacement parts, leaving no clear resolution in sight.

Despite repeatedly raising concerns and formally requesting a replacement vehicle over the past 3–4 weeks, Octopus have yet to take any meaningful action.

Communication has been poor throughout, with delays and a lack of accountability. For a company and brand of this level, I expected a much higher standard of customer care and a quicker resolution to such a serious and prolonged issue.

At this stage, I feel completely let down and would urge others to think carefully before entering into a similar agreement.

Harry and octopus were brilliant. Kept me up todate and helpful through my journey. I ordered a polestar and they were just as good.

Highly recommend them and their services. Great job

I placed my order via the octopus website and was met by well written documentation that gave me the time to read through. No pressure. I knew exactly what was happening. As the process unfolded, I was introduced to Holly - who assisted me via email and telephone to discuss my order. The car was delivered earlier than expected and I had choice and an update. It was all rather seamless. The car handover was good and I was listened to. Great service. My first Ev and lease plan.

Superb customer service. Calm, efficient, empathetic and swift at solving my problem.

Amazing customer service, quick response to queries and very helpful. The delivery of my vehicle, the vehicle itself was better than expected.
I cannot fault the service from Nabi, would definitely recommend.

Ben from Octopus managed to correctly identify what EV will suit me, making me look at smth I wouldn't consider otherwise.

Harry at Octopus EV has been excellent from start to finish. Clear, friendly, and incredibly responsive throughout — from placing the order, through delivery, and even after. Made the whole process smooth and stress-free. Highly recommend.

After months of ongoing issues with my car, Emma was absolutely fantastic. She resolved everything within a week and made the whole process stress-free. She was helpful, kind, professional, and polite throughout. I couldn’t be happier with the service—highly recommend

Victoria was so helpful throughout the process. Her knowledge and patience was very reassuring.
I loved dealing with Octopus because of Victoria's manner.
She was appropriately resilient in terms of getting hold of me and always made herself available to talk.
The diary link also made it easy for us to arrange a time to talk.

Have just taken delivery of my new (first) Electric Vehicle this week. It and charger installation went quicker than expected. Love the car and a great deal. Customer service is excellent with a dedicated person (hi Holly) looking after your vehicle order who will answer questions by phone or email (and with people filling in when they are away). Had been anxious about going from an old petrol Ford to a new fully electric MG4 but I'm glad and happy about it so far!

5* service from Tanisha - Genuinely cares for what im looking for. Even after id started the processes of signing contracts, she found a cheaper car for me to look at in case it suited me better financially.

Would highly recommend.

Top class service from the team at Octopus. Looked after me from the very start of the process, ensuring I was passed onto the correct team during the different phases of the order / delivery / charger process. Always keen to ensure you have and know what you need to. Definitely recommend.

Whilst our overall experience of Octopus Customer Services has been disappointing, ultimately after 4 months of being without our EV following a simple Audi software update, we eventually got our car sorted and back on the road.

For 3 months our experience with the Octopus customer service team was awful. We were simply moved from one team member to another, each of whom just acknowledged the issue and regurgitated the information back to us, with no real attempt to get the problem resolved. Eventually our case was handled by Tania (Vehicle Operations Specialist) who was far more proactive in getting our ordeal resolved. To the point where she had arranged for Octopus to cancel our contract so that we could look at replacing our Q6 with another model. Thankfully Audi managed to finally get the car back on the road just in time so this was no longer required.

Thank you Tania!

Easy to speak with the advisor, a fast resolution and advice regarding connecting the VW Connect App.

5 stars! Delphi has been incredibly helpful, patient, and supportive throughout our interactions. She consistently went above and beyond to assist, explain things clearly, and ensure everything was smooth. I have had some technical issues with my order( all my fault) and her professionalism and dedication truly stood out throughout the car order process. I’m very grateful for her exceptional service.
Way to go Delphi!

Easy website to use, the process was simple.
Comms throughout was excellent.

Great communication, always avaialble to help/advise

Straight forward, so easy, brilliant communication all the way through the process, which was quicker than expected.
Would recommend.