I contacted support that I was missing a screw for the Kraken watercooler and they quickly sent me a whole replacement kit without any additional hassle. Exactly the type of customer service one could... Se mer
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Det här tycker kunderna
Collin do in fact be ballin, and they have great communication and exactly what I needed in this God awful RAM crisis, pardon my English, I went to public school. They are definitely everything I nee... Se mer
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Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats par... Se mer
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Ich habe zu meinem Schulabschluss vor gut 4 Jahren einen fertigen Computer von NZXT geschenkt bekommen. Von Anfang an wies dieser schwerwiegende Mängel auf, ich konnte auf dem Computer nichtmal... Se mer
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Företagsinformation
Skrivet av företaget
A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.
Kontaktuppgifter
605 E Huntington Dr, 91016, Monrovia, USA
- +1 800-228-9395
- https://support.nzxt.com/hc/en-us/requests/new
- www.nzxt.com
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1 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Got replacement parts for free!
I contacted support that I was missing a screw for the Kraken watercooler and they quickly sent me a whole replacement kit without any additional hassle. Exactly the type of customer service one could wish for.
18 april 2026
Omdöme utan inbjudan
They sourced a replacement 16 pin cable…
They sourced a replacement 16 pin cable for my PSU & sent it out in about 15 minutes. Unbelievable service. I've built my entire PC with NZXT and this is one of the main reasons why. Cheers Patrick.
14 april 2026
Omdöme utan inbjudan
Svar från NZXT
Hello Darren,
We're thrilled that we could source and send out your replacement 16 pin PSU cable in about 15 minutes! That's the kind of quick service we strive for.
Thank you for building your entire PC with NZXT and for giving Patrick a shoutout. We appreciate your loyalty!
Best regards,
NZXT
very good and eze site never fails
they where very good at customer suport and there website never has error
9 april 2026
Omdöme utan inbjudan
Svar från NZXT
Hello Arnout,
We're glad to hear our customer support has been very good and that our website runs smoothly for you!
Thank you for the positive feedback!
Sincerely,
NZXT
Great!
Bought the H7 Flow; great quality and design, plenty of space for everything! Especially useful with cable management! Made everything really easy as a first-time builder.
12 mars 2026
Omdöme utan inbjudan
Svar från NZXT
Hello Witold,
We're thrilled to hear the H7 Flow made your first build easy with its quality, design, and excellent cable management space!
Thank you for choosing NZXT for your first build!
Best regards,
NZXT
Shout Out Collin
Collin do in fact be ballin, and they have great communication and exactly what I needed in this God awful RAM crisis, pardon my English, I went to public school. They are definitely everything I needed from a PC building company! Cheers
25 mars 2026
Omdöme utan inbjudan
Svar från NZXT
Hello Nate,
We're glad Collin came through with great communication and helped you navigate the RAM situation! Your English is just fine, and we appreciate the kind words and the laugh.
Cheers to you for choosing NZXT, and thanks for the awesome review!
Best regards,
NZXT
RMA about RGB Core Fans
RMA about RGB Core Fans, they send me brand new F360 Rgb Core and F420 Rgb Core, the negotiations took about a week but it was resolved as I wanted.
19 mars 2026
Omdöme utan inbjudan
Svar från NZXT
Hello,
We're glad we could resolve your RMA by sending you brand new F360 RGB Core and F420 RGB Core fans! We appreciate your patience during the week-long process and are happy it was resolved to your satisfaction.
Thank you for sharing your positive experience!
Sincerely,
NZXT
Svar från NZXT
Hello,
We're glad to hear you had a very good experience!
Thank you for your feedback!
Best regards,
NZXT
Jasmin Trinidad was so helpful
Jasmin Trinidad was so helpful. I would recommend a friend or anybody I know to buy something from NZXT, just because I know they will have an amazing experience even when they have issues, thanks to people like Jasmin being there.
6 mars 2026
Omdöme utan inbjudan
Svar från NZXT
Hello,
We're so glad Jasmin Trinidad provided such helpful support! It means the world to us that you'd recommend NZXT to friends and family based on the confidence that our team will take care of them.
We'll make sure to share your kind words with Jasmin. Thank you for recognizing her dedication!
Sincerely,
NZXT
NZXT Repair and Replace
I was having some issues with my computer randomly freezing and shutting down. I’ve been NZXT customer for about 10 years, buying prebuilt and building my own.
The call I made to support staff was very easy and I could understand exactly what to do to prepare and package my computer for shipping. My customer service rep emailed me back every time I had a question and was very communicative throughout the entire process.
Once the computer shipped, it was there within two days and was back at my house working perfectly brand new within the week. Excellent experience despite negative media recently.
2 mars 2026
Omdöme utan inbjudan
Svar från NZXT
Hi Edward,
We're thrilled to hear you had such an excellent experience with our repair and replace service! As a 10-year NZXT customer, your loyalty means everything to us, and we're glad our support team made the process easy and communicative throughout.
Getting your computer back to you working perfectly within a week is exactly the turnaround time we strive for. Thank you for trusting us despite recent negative media and for sharing your positive experience!
Sincerely,
NZXT
Responded quickly
Responded quickly, was extremely helpful, and resolved the issue with my defective motherboard
4 mars 2026
Omdöme utan inbjudan
Svar från NZXT
Hello Nika,
We're glad our team responded quickly and resolved your defective motherboard issue! Thank you for recognizing the helpful service.
We appreciate your feedback!
Sincerely,
NZXT
Love my experience with nzxt flex one…
Love my experience with nzxt flex one so far good support was super quick to respond and had no problem answering my question thank u nzxt for the amazing experience
28 februari 2026
Omdöme utan inbjudan
Svar från NZXT
Hi Devin,
We're so glad you're loving your NZXT Flex experience! It's wonderful that our support team was super quick to respond and answered your questions without any problems.
Thank you for sharing your amazing experience with us!
Best regards,
NZXT
Amazing computer and customer service.
2 mars 2026
Omdöme utan inbjudan
Svar från NZXT
Hello William,
We're thrilled to hear you're happy with both your computer and our customer service!
Thank you for your positive feedback, and enjoy your PC!
Sincerely,
NZXT
Amazing customer service
Amazing customer service, the likes of very few companies do this days, I respect their ethic and I love the fact that they made sure I knew everything about the RMA process.
Shutout to Felipe because he was extra patient with me
1 mars 2026
Omdöme utan inbjudan
Svar från NZXT
Hi Eric,
We're thrilled to hear you had such an amazing customer service experience! We're proud to maintain high ethical standards and ensure our customers fully understand the RMA process.
We'll make sure to give Felipe a shoutout for his extra patience with you. Thank you for recognizing his dedication!
Best regards,
NZXT
NZXT est une excellente marque
NZXT est une excellente marque, j’adore leur produits et je salue la qualité du logiciel NZXT cam. Leur service client est exceptionnel.
J’ai récemment eu un léger soucis de « décoloration » sur un watercooling d’une ancienne gamme (Kraken X53), j’ai contacté le service client sans grand espoir étant donné qu’il avait plus de 3 ans. J’ai eu la bonne surprise d’apprendre que mon produit était garantie 6 ans, et surtout j’ai eu la chance de pouvoir échanger avec un service client hyper réactif, patient et compréhensif. Je remercie à nouveau Juan A qui m’a guidé avec beaucoup d’amabilité et de patience dans la procédure RMA pour mon produit. Les délais de remplacement ont été d’environ 2 semaines et demies, sachant qu’il y avait des jours fériés sur la période. Merci beaucoup NZXT pour le support SAV que vous offrez à vos clients. Je recommande la marque.
10 februari 2026
Omdöme utan inbjudan
Svar från NZXT
Bonjour Justine,
Nous sommes ravis d'entendre que vous adorez nos produits et appréciez la qualité du logiciel NZXT CAM! C'est merveilleux que nous ayons pu honorer la garantie de 6 ans sur votre Kraken X53 et résoudre votre problème de décoloration, même après plus de 3 ans.
Nous transmettrons vos remerciements à Juan A pour son aide patiente et amicale tout au long de la procédure RMA. Merci d'avoir reconnu la réactivité et la qualité de notre service client!
Votre recommandation nous touche énormément!
Cordialement,
NZXT
Great Company and Customer Support
I have purchased twice with them now my most recent purchase (2026) the GPU didn’t work. Huge shout out to Juan with customer service. Fast response, fast replacement, and overall very friendly and communicative. It is rare to receive that from customer service these days.
18 februari 2026
Omdöme utan inbjudan
Svar från NZXT
Hello Keosha,
We're glad Juan could provide fast, friendly, and communicative support to get your GPU replaced quickly! We apologize that your 2026 purchase had an issue, but we're thrilled Juan made the resolution process smooth for you.
We'll make sure to share your appreciation with Juan. Thank you for choosing NZXT twice and recognizing the quality customer service!
Sincerely,
NZXT
Amazing customer experience
I ordered a custom pre-built a couple years ago and recently ran into a PSU failure (not an NZXT part). When reaching out to customer service, responses were fast and instructions were clear. Unfortunately, I hadn’t saved the original box the PC was shipped in (which they instruct you to do, this is totally my fault) and I was easily able to buy a replacement box with packing material on the website. The entire customer experience has been amazing.
Additionally, When looking through the 1 star reviews out of curiosity, I noticed that there is a response to every single bad review. The staff take the time to help and, in my case, have been extremely helpful and effective. I highly recommend using NZXT for pc needs.
26 februari 2026
Omdöme utan inbjudan
Svar från NZXT
Hi Josh,
We're so glad to hear you've had an amazing customer experience with us! Even though the PSU failure wasn't an NZXT part, we're happy our customer service provided fast responses and clear instructions to help you through the process.
Thank you for recognizing our commitment to responding to reviews and helping customers. We appreciate your noticing our team's dedication to taking feedback seriously and working to resolve issues.
Your recommendation means the world to us!
Best regards,
NZXT
Rien à dire !
Rien à dire !
Très bon produit, le son est nickel, le packaging est top.
Pour le SAV parfait aussi !
J'ai eu un problème avec le câble jack 3.5mm ne pouvant pas le renvoyer au USA il m'ont fait détruire mon ancien casque et m'en on renvoyé un nouveau.
26 februari 2026
Omdöme utan inbjudan
Svar från NZXT
Bonjour Théo,
Nous sommes ravis d'entendre que vous êtes satisfait de la qualité sonore du produit et du packaging! Nous sommes également heureux que notre SAV ait pu résoudre rapidement votre problème avec le câble jack 3.5mm en vous envoyant un casque de remplacement.
Merci pour vos commentaires positifs!
Cordialement,
NZXT
Incredible Support
Incredible Support: had a Kraken Z63 for 5+ Years, the pump suddenly started working. Contacted Support, within 15 minutes I received instructions for in-field destruction, followed them and after a few weeks I received an upgraded new, free of cost replacement. Sebastian the agent was incredible professional and stayed in touch until I confirmed I had received the replacement.
25 februari 2026
Omdöme utan inbjudan
Svar från NZXT
Hello Jorge,
We're thrilled to hear you had such an incredible support experience! After 5+ years with your Kraken Z63, we're glad Sebastian could help you so quickly with the in-field destruction process and get you an upgraded replacement at no cost.
We'll make sure to share your kind words with Sebastian. Thank you for recognizing his professionalism and dedication to staying in touch throughout the process!
Sincerely,
NZXT
Great response time and help
Great response time and help with a very specific bios issue with an internal USB header. Great brand
23 februari 2026
Omdöme utan inbjudan
Svar från NZXT
Hello Steven,
We're glad our team could help you quickly with your specific BIOS issue involving the internal USB header! Thank you for the kind words about our response time and brand.
We appreciate your support!
Best regards,
NZXT
Technical support on top
I had a small issue and the technical support was excellent. Very good service, react and efficient.
My son is building a new computer and following my experience, i told him to buy NZXT fans and pump.
13 februari 2026
Omdöme utan inbjudan
Svar från NZXT
Hello Laurent,
We're thrilled to hear our technical support provided excellent, reactive, and efficient service for your issue!
It means so much that you're recommending NZXT fans and pump to your son for his new build based on your positive experience. Thank you for the trust and support!
Sincerely,
NZXT
Detta är Trustpilot
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