I had an issue with a part that I had lost and needed replacing. The part wasn’t available to buy separately but the great Customer Service team at Xbot GO went out of their way to resolve the issue.
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Xbox Go Support team handled my concerns with professionalism and speed. They were very respectful throughout the entire process and made sure every issue I had was fully addressed. Communication was... Se mer
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This company is amazing. They are quick to assist and can provide solutions even if it’s out of their control to show much they love their customer. I have already referred 4 friends to use their prod... Se mer
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I purchased the new Xbot falcon and received at the end of Jan, to record various 11v11 and 7v7 football matches but I’m utterly disappointed with how poor the tracking of the games are and inabilit... Se mer
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XbotGo is dedicated to enhancing sports experiences for everyone from professional coaches, sports enthusiasts, to parents, empowering every game with advanced AI and capturing the passion of sports for all. XbotGo is an AI-powered sports cameraman that turns your smartphone into a professional-grade camera. It automatically tracks the action, smoothly zooms, and pans, all while using advanced computer vision to follow the ball and players. This game-changing technology makes high-quality sports recording accessible to parents, youth leagues, coaches, and amateur enthusiasts—eliminating the need for expensive equipment or skilled operators and offering a simple, affordable solution for capturing every moment of the game.
Kontaktuppgifter
USA
- xbotgo.com
4,2
Bra
97 omdömen
Har besvarat 100 % av sina negativa omdömen
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Part replacement.
I had an issue with a part that I had lost and needed replacing. The part wasn’t available to buy separately but the great Customer Service team at Xbot GO went out of their way to resolve the issue.
14 april 2026
Omdöme utan inbjudan
Svar från XbotGo
Hi Martin,
Thanks for sharing this — we really appreciate it.
We know how frustrating it can be when a small part goes missing, especially when it’s not something that’s easily available on its own. I’m really glad the team was able to step in and find a solution for you.
We always try to look beyond standard processes when we can, so it means a lot to hear that this made a difference on your end.
If you ever run into anything else or just have questions, feel free to reach out anytime.
Warm regards,
XbotGo Service Team
This company is amazing
This company is amazing. They are quick to assist and can provide solutions even if it’s out of their control to show much they love their customer. I have already referred 4 friends to use their product because of how much I love them
9 april 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Cassandra,
Reading this honestly made our day.
We’re really glad our team could step in and support you, even in situations that aren’t always straightforward. That’s something we care a lot about — doing our best to show up for our customers, no matter what.
And the fact that you’ve already recommended us to 4 friends… that truly means a lot. There’s no better compliment than that.
We appreciate your trust, and we’ll be here whenever you need us.
Warm regards,
XbotGo Service Team
Outstanding Customer Support
I had a great experience with XbotGo's support team. Kai was professional, responsive, and helped me quickly get a replacement part for my NT4 tripod. Excellent customer service all around. Thank you!
1 april 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Alejandro,
Thanks so much for sharing this!
We’re really glad Kai was able to help you out quickly and get the NT4 tripod issue sorted. We’ll make sure your feedback gets passed along to him — it’ll mean a lot.
Appreciate you taking the time to write this, and hope everything’s working perfectly for you now!
Warm regards,
XbotGo Service Team
Xbox Go Support team handled my…
Xbox Go Support team handled my concerns with professionalism and speed. They were very respectful throughout the entire process and made sure every issue I had was fully addressed. Communication was clear, and they didn’t waste any time getting things resolved. I truly appreciate the effort and customer care they made the experience smooth and stress-free. Highly recommend their support team.
30 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Hi Dario,
Thank you for taking the time to share this — we really appreciate it.
We’re glad to hear our support team was able to handle everything with speed and professionalism, and that the process felt smooth and stress-free for you. Clear communication and making sure every concern is fully addressed is exactly what we aim for.
Thanks again for your recommendation — it means a lot to the team.
Warm regards,
XbotGo Service Team
Everything is perfect
Everything is perfect. Very fast attention and always attentive and willing to give favourable solutions for the client. Without a doubt, a great company that looks for its customers
29 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Julio,
Thank you so much for your kind words — it truly means a lot to us.
We’re really glad to hear you had a smooth experience and felt well supported throughout. Being responsive and finding solutions that work for our customers is something we care deeply about.
Appreciate you taking the time to share this, and we’ll keep doing our best to live up to it.
Warm regards,
XbotGo Service Team
Very impressed with the Falcon
Very impressed with the Falcon. Amazing picture quality and customer service is amazing!
25 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Hi Patrick,
Really appreciate you sharing this!
Great to hear the Falcon is delivering on picture quality — that’s something we’ve put a lot of focus on. And we’re just as glad our customer service team made a good impression.
Thanks again for the support, and hope you keep enjoying using it out in the field!
Warm regards,
XbotGo Service Team
Love XbotGo Chameleon and Falcon!
I've been a user of XbotGo Chameleon for a year, and recently upgraded to XbotGo Falcon. I love both products - the convenience of usage, the simplicity of the application on my iPhone, and overall quality of recording and features without the (biggest selling point) handcuffs of monthly subscriptions. The products work well for 7x7, 9x9, and 11v11 soccer games, which are my primary use cases. Highly recommend, especially the Falcon as it made significant improvements on quality of recording!
23 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Hi Yuriy,
This really means a lot — thank you for sticking with us and upgrading to the Falcon!
It’s great to hear you’ve had a solid experience across both the Chameleon and Falcon, especially across different match formats. That kind of consistency is exactly what we aim for.
We’re also glad the improvements in recording quality stood out to you. And yes — keeping the experience simple and free from ongoing subscriptions is something we care strongly about, so it’s great to see that resonates.
Appreciate the recommendation, and thanks again for being part of the journey with us.
Warm regards,
XbotGo Service Team
Excellent and responsive customer…
Excellent and responsive customer service. They went above and beyond to find a solution to by issue.
23 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Hi Garry,
Thank you for the kind words — we really appreciate you sharing this.
Glad to hear the team was able to step in and work through the issue with you. Going the extra mile to find a solution is exactly what we aim for.
If anything else comes up down the line, we’re always here to help.
Warm regards,
XbotGo Service Team
Not impressed
I purchased the new Xbot falcon and received at the end of Jan, to record various 11v11 and 7v7 football matches but I’m utterly disappointed with how poor the tracking of the games are and inability to zoom in on the action or even just follow the action. I stupidly persevered thinking maybe I just needed to try different set ups or I was doing something wrong but I should have just returned it straight away. Now it’s gone past the 30 day returns policy and I’m left with a pretty useless camera.
I have amended my review to 2 stars due to the service I have received since writing my review. Xbot go got in touch and offered to extend my return period and have given me a refund. I would definitely consider using further products if the technology was developed further and was more reliable. But for now the camera missed too many goals for me to consider using at this stage.
21 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Michelle,
We’re really sorry to hear about your experience — especially after you took the time to try different setups. That’s understandably frustrating, and not the experience we want you to have.
The XbotGo Falcon is built to handle full matches like 11v11 and 7v7, but tracking can be influenced by factors like camera position, height, and field conditions. That said, it shouldn’t feel this difficult to capture the action, and your feedback is something we take seriously.
Even though you’re past the 30-day return window, we’d still really appreciate the chance to look into this with you and see how we can make things right — whether that’s improving the setup or exploring other solutions.
Please keep an eye out for a message from Trustpilot, as our team will reach out to you directly to follow up. We’ll make sure someone stays with you through the process and works toward a proper resolution.
Warm regards,
XbotGo Service Team
Love the product and customer service…
Love the product and customer service was good.
16 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Hi Cassandra,
Thank you so much for the kind words — it really means a lot to our team.
We’re glad to hear you’re enjoying the product and had a good experience with our customer service. That’s exactly what we strive for every day.
If you ever have any questions or need support down the line, don’t hesitate to reach out — we’re always here to help.
Warm regards,
XbotGo Service Team
Great Customer Service.
Carlo was quick to help fix an issue with not receiving a remote control with my order. Great customer service!
10 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Mike,
Thanks so much for your kind words!
We’re really glad Carlo was able to step in quickly and get things sorted for you — we’ll be sure to pass this along to him. Situations like that shouldn’t happen, but it’s great to hear the team made it right.
Appreciate you taking the time to share your experience, and if you ever need anything else, we’ve got your back.
Warm regards,
XbotGo Service Team
Svar från XbotGo
Hi There,
We’re really sorry to hear about your experience — this is definitely not the standard we aim for.
Affiliate commission issues are something we take seriously, and in most cases they’re related to tracking gaps or missing details rather than intentional delays. That said, we understand how frustrating this must feel from your side.
Could you please keep an eye out for an email from Trustpilot? Our team will reach out to you directly to get more details so we can prioritize your case.
We’ll make sure someone follows through with you and works toward a proper resolution.
Warm regards,
XbotGo Service Team
Great Customer Service
They provided great customer service to solve the issue I was experiencing with my remote.
12 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Hi Thomas,
Really appreciate you taking the time to share this.
Glad to hear the issue with your remote was resolved and that the team was able to support you when you needed it. That’s exactly what we’re here for.
If anything else comes up along the way, feel free to reach out — we’ll be ready to help.
Warm regards,
XbotGo Service Team
I was so excited when I saw new…
I was so excited when I saw new product the Xbotgo Falcon!! It already been looking at the chameleon and had decided to purchase one. But I saw that they were advertising the falcon in my mind was made up!! I'm so excited about to features and capturing highlights data and option to be in 4K is great. I called customer service had an issue or misunderstanding what was included and they made it right for me by offer me a remote control to go along with my purchase!! This will enhance my usage of their product can't wait!!!
5 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Titus,
Thank you for sharing your excitement with us!
We’re really happy to hear the Falcon caught your eye and that you’re looking forward to making the most of its features, especially the 4K recording and highlight capture. That’s exactly what we built it for.
Also glad our team could step in and clear things up around your order — and that the remote will help make your experience even better.
Can’t wait for you to get out there and start capturing those moments. If you ever want to share your footage or have any questions along the way, we’d love to hear from you!
Warm regards,
XbotGo Service Team
Great experience with XbotGo
Great experience with XbotGo! The device worked wonderfully for filming hockey for two months. When a hardware issue came up, the support team was thorough and responsive — they investigated the problem, confirmed my warranty status, and proactively offered a replacement. Really impressed by how they handled the situation and went the extra mile to make it right. Excellent customer support. Highly recommend!
6 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Serhiy,
Thank you for such a thoughtful review — it really means a lot to us.
We’re glad the device has been working well for your hockey filming, and even more importantly, that our team was able to support you properly when the issue came up. Making sure things are handled fairly and efficiently is something we care deeply about.
Appreciate you recognizing the effort behind the scenes, and for your recommendation. If you ever need anything down the road, we’ll be here.
Warm regards,
XbotGo Service Team
Great Product and Customer Service
I have bought two of their products and both have worked great. When I had an issue with one of their accessories, they replied right away to see how they could make it better. Highly recommend.
5 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Thomas,
Thanks a lot for your continued support — it really means a lot to us.
It’s great to hear both devices have been working well for you, and that when something came up with an accessory, the team was able to respond quickly and help sort it out. That kind of experience is exactly what we aim to deliver.
Appreciate the recommendation, and we hope you keep enjoying using XbotGo!
Warm regards,
XbotGo Service Team
Great performance of the Falcon camera in different lighting conditions
We are C.D. Els Ibarsos, a regional football club in Spain, and we have been using the XbotGo Falcon camera for some recent matches.
So far, the results have been very positive. We have tested it in night matches as well as in challenging situations with direct sunlight facing the camera, and the video quality has impressed us in both cases. The tracking works well and the overall recording quality meets our expectations for competitive matches.
One of the best features for us is the ability to edit and trim recordings directly in the app without having to pay for a subscription. This makes a big difference compared to other solutions on the market and adds great value to the product.
Overall, we are very satisfied with the XbotGo Falcon and would recommend it to other football clubs looking for an easy and reliable recording solution.
2 mars 2026
Omdöme utan inbjudan
Svar från XbotGo
Hi There,
Thank you for sharing this — it’s especially meaningful coming from a club environment.
We’re really glad to hear the Falcon has been performing well for your matches, even under tougher conditions like night games and direct sunlight. That kind of feedback is exactly what we hope for when teams put it to the test in real match scenarios.
It’s also great to know the in-app editing has been useful for you. We’ve always believed teams should be able to review and work with their footage without added barriers, so it’s nice to hear that’s making a difference.
Appreciate the trust, and we wish C.D. Els Ibarsos a great season ahead!
Warm regards,
XbotGo Service Team
Compassionate Customer Service
I purchased the Xbot Falcon from xbots Kickstarter campaign. The camera and tripod arrived ontime as xbot said it would as per the Kickstarter campaign. Everything about the camera was excellent and I was really enjoying filming my kids with it then tragedy struck. After an evening game the tripod was left on the top of my trucks Tonneau cover and we drove off. Unfortunately the tripod along with the camera mount was destroyed when it fell off the truck mid trip. I was really upset and when I reached out to customer support with xbotgo. They were very understanding of my situation which helped me feel some relief from the stupid mistake I had made. Even though I was willing to pay to have the parts replaced because I understood the fault was mine, they replaced all the broken parts for free, which was unexpected and amazing.
Thanks again xbot for the fantastic camera and the wonderful Customer Support
22 februari 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Travis,
Thank you so much for sharing your experience. We’re really sorry that happened — that must have been a tough moment.
We’re glad our support team could help get you back up and filming again. Accidents happen, and we’re always here to make sure you can keep capturing those important game-day memories.
Thanks again for your kind words and for being part of the XbotGo community.
Warm regards,
XbotGo Service Team
I just wanted to share my experience with Xbotgo
I just wanted to share my experience with the xbotgo customer service team. Let me start by saying that my xbotgo chameleon allows me to share my son's soccer games with his grandparents that live across the country and that means a lot to me and my family. After buying a new phone, I had connection problems. The customer service team really went above and beyond to help me with my issue. I'm not good with technology but they were able to walk me through fixing the problem. They were courteous and knowledgeable.
17 januari 2026
Omdöme utan inbjudan
Svar från XbotGo
Dear Travis,
Thank you for taking the time to share this — it truly means a lot to us. Being able to help families stay connected, especially when grandparents are miles away, is exactly why we built XbotGo.
We’re also really happy to hear the team was able to guide you through the connection issue with your new phone. Technology should feel empowering, not overwhelming, and our goal is always to make it as simple and stress-free as possible.
Thanks again for your trust and for letting XbotGo be part of your son’s soccer journey.
Warm regards,
XbotGo Service Team
Svar från XbotGo
Dear Amber,
We’re sorry to hear that the editing experience didn’t meet your expectations. While we’re glad the recording quality worked well for you, we understand how frustrating it can be if editing isn’t as smooth or intuitive as it should be.
We’d really like to learn more about what felt difficult or limiting, so we can both assist you and continue improving the experience. Please keep an eye on your inbox for a message from Trustpilot with instructions on how to share your contact details with us. Once we receive them, our support team will reach out directly to help and walk through possible solutions.
Thank you for taking the time to share your feedback — it genuinely helps us get better.
Warm regards,
XbotGo Service Team
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