The staff at the Banbury branch are the best. They are welcoming and looked after me through my experience with them. I can not complement them enough on their professionalism from the garage... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Following a van breakdown the previous evening which RAC were unable to repair, I had to drive to NG Banbury, & unfortunately be a walk in without prior notice. But I needn't have worried as the NG s... Se mer
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Stellar Service That Goes the Extra Mile: A Top-Notch Mechanic You Can Trust Finding a reliable and honest mechanic can often feel like searching for a needle in a haystack. However, my recent exper... Se mer
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All the guys at the Banbury branch were absolutely brilliant. From Dav in the service department, the mechanic who looked at my van (I didn’t catch his name), and to Phil who sorted out my replacement... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Skrivet av företaget
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Kontaktuppgifter
Target House, Thorpe Way, OX16 4TA, Banbury, Oxfordshire, Storbritannien
- 01295 265432
4,7
Utmärkt
54 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
ABS problem
Brought my van in with an ABS problem.Arrived at 8.00 am and prepared for a long wait how wrong I was!
Friendly staff,van fixed by 9.00am,excellent service.
Many thanks,
William.
6 februari 2024
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Banbury
Thank you so much for taking the time to leave such an excellent review, William
.
While it can feel like an absolute nightmare when a vehicle needs to come in for maintenance works, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure the team at Banbury will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Helpful
I had the misfortune of having to take my vehicle in, it was the first time in a while! There is a new manager and she actually knows what she is doing. She listened to my concerns and although couldn't help me there and then she set a plan in motion and the team carried it out seamlessly and they kept me informed. The driver even went out of his way to come in and make sure I got back on the road. Really impressed.
19 januari 2024
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Banbury
We appreciate you taking the time to share your recent experience with us Lloyd.
It's fantastic to know that the manager not only listened to your concerns but also took proactive steps by setting a plan. We are glad to hear that the team executed the plan smoothly and kept you well-informed throughout the process.
It's always heartening to hear about our team going above and beyond, and we are particularly pleased that the driver took the extra step to ensure you got back on the road with no issues.
We really appreciate your feedback and i am sure staff at the Banbury branch will be thrilled to see your lovely comments.
If there is anything more we can help with, please reach out at any time!
Take Care,
Beth Kell
Totally unprofessional service
Totally unprofessional service, issue with brakes causing steering to shake.
The van brakes should have been done on MOT & service in march but were left, now with disc on minimal causing steering to shake they are trying to blame the driver. Best crack is they say the brakes are to hot to take off but I haven't broke hard or been speeding due to the vibration it causes on steering they are going try and change the discs when apparently cool but won't be able to bed them in properly but enough to cover there backs on a brake test for a pass, so when I drive home without the brakes bedded in properly, if I have to brake hard and if it warps the discs then the company will be chargeable, considering the brakes won't have been bedded in properly in the first place as the assistant on desk tells me, this doesn't seem right to me.. what a shower of s##t.
If your considering fleet hire from these guys I'd seriously go elsewhere.
12 juni 2023
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Banbury
Hello,
This is really concerning to hear and we would like the chance to investigate this matter for you as soon as possible. Please can you contact us on either Tel: 03330 431095 Option:4 Option :2 or Email: customer.services@northgate.co.uk to allow a full investigation to take place?
Kind Regards
Laura Griffiths
Dev and the team a Northgate Banbury…
Dev and the team a Northgate Banbury are always helpful and friendly. Have been using them for the last 9 years and wouldn’t go anywhere else.
1 april 2023
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Banbury
That's great news Andrew, thank you for sharing your positive review of our Banbury team.
Take care,
Laura Griffiths
Dev is an absolute asset to your…
Dev is an absolute asset to your company, extremely helpful with a never say no attitude.
22 mars 2023
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Banbury
Thank you so much for taking the time to leave such a fabulous review, Pete.
Putting our customers first is the very heart of what we do, and Dev is definitely exemplifying this. I am sure that he will be overjoyed to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Was given a good reception made to feel…
Was given a good reception made to feel welcome ofered a hot drink nice seating area friendly staff van repaired as i waited quality service *****
7 mars 2023
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Banbury
Thank you for your review, Mr Delcollins. We are so pleased to hear that you had such a lovely welcome when attending our Banbury Branch. We look forward to working with you long into the future!
Take care,
Laura Griffiths
Numerous breakdowns in a 10 day period
Numerous breakdowns in a 10 day period
RAC giving 45 min estimates and then taking over 24hrs to show up , if they even did.
Being told that it’s shared out between loads of independent recovery companies and they choose who to pick up , so lucky dip if you do.
Then no replacement vehicles are available. 👎🏻
14 december 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Banbury
We’re really sorry to see your comments Mr. Hall, and we would welcome the chance to look into this for you.
I am unable to locate your account with the information supplied but would ask that you please get in touch with us so we can investigate.
customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
shocking experience
shocking experience, took a van away due to a safety recall with out notice, failed to supply a courtesy van and refused access for personal belongings. Was advised no courtesy as account had overdue invoices despite payment sent 2 days previous. Very poor way to treat a large account customer
7 januari 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Banbury
Hi Craig, thank you for telling us about your recent experience.
What you describe is certainly not the service level we want to be providing. I am keen to look into this for you and find a speedy resolution.
Please could you contact us on the details below so that we can get some further information?
We can be contacted via email on customer.services@northgate.co.uk or you can call us on 03330 431095 Option: 4 Option: 3.
Kind Regards
Carleane
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