Brilliant team my employer has been using Northgate for years every time we go to pick up or drop off due to breakdown they always have something available for us. Happy team and always good having a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service from NorthGate as always. I had a courtesy van dropped off as my own vehicle was off the road, The lady that dropped it off was very accommodating. She answered all my questions whic... Se mer
Företaget har svarat
I have a long-term rental agreement on a van with Northgate. Unfortunately, at only a few weeks old, the vehicle was involved in a road traffic collision which resulted in total loss. Being an integr... Se mer
Företaget har svarat
Just want to give a shout out to Jen for coming to my rescue when needed to hire car at short notice due to my original travel plans cancelled and was in a panic how to get to my destination. Great cu... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Skrivet av företaget
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Kontaktuppgifter
12a Peterseat Park, Altens, AB12 3HT, Aberdeen, Aberdeenshire, Storbritannien
- 01224 216540
4,7
Utmärkt
31 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Murray and Jen are a pleasure to deal…
Murray and Jen are a pleasure to deal with
5 april 2024
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Thank you for your kind words, Rebecca! We're thrilled to hear that Murray and Jen provided you with a positive experience. Delivering exceptional service is our priority, and we're glad they made your experience enjoyable. We'll be sure to pass along your appreciation to Murray, Jen, and the rest of the team. If you have any further feedback or need assistance in the future, please don't hesitate to let us know.
Take care,
Laura
Excellent service
4 mars 2024
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Thank you for taking the time to share your positive review Ryan.
We appreciate your kind words. At Northgate, we take pride in our team's dedication to provide excellent service, and it's wonderful to see that reflected in your feedback.
Thank you for choosing Northgate.
Take care,
Beth Kell
Murray and Jen are the best in the…
Murray and Jen are the best in the business. Can't do enough for you and are two of the kindest people you could have the privilege of knowing and working with on a day to day basis. They go above and beyond for their customers. Couldn't recommend enough :)
23 februari 2024
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Thank you so much for taking the time to leave such an encouraging review, Ash.
It is such a pleasure to see that your experience with our Aberdeen branch has been such a positive one. I am sure Murray and Jen and the rest of the Aberdeen team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service
Great service from Jen Napier at Aberdeen. She made at least 5 phone calls for me when I was waiting at the branch. I couldn't get insurance for a replacement but I was booked in the next day and had my van sorted and back on the road by 12 the following day. I thought I would be off road for a week.
6 december 2023
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Thank you so much for taking the time to leave such a great review, Sam.
While it can always feel like a nightmare when a vehicle needs work, especially when you can't get insurance for a replacement, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Jen will be so thrilled to see your comments in recognition of her hard work.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Return Damage scammers. Avoid, avoid, avoid.
Northgate operate a terrible scam where they overcharge for damage repair after the vehicle has been returned and then try and bully you to pay with threats of winding up your company. Fair wear and tear goes out the window, and the damages no matter how small are charged at ridiculous amounts. Northgate is charging £22000 on two vans! Without full details and without seeking authorization as per their contract clauses.
Not having this and will take it as far as possible in court. Building up a case to make sure they don’t try this to anyone ever again. If you have been hit by this Northgate scam, please send us a message.
31 augusti 2023
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Thank you for taking the time to leave your feedback, Anthony.
I appreciate that you feel that we have overcharged for our damage, however please note that in most cases, Northgate use the Audatex system, which is a repairing process used by most Insurance and vehicle rental companies in the UK. Audatex uses manufacture-based times for removal and refitting of parts as well as automatically generating the paint time and labour for panels. This means this is a standard repair estimating system across the UK.
I would still welcome the chance to look into the concerns raised and to ensure that what we have charged you is accurate, but with the information supplied I am unable to find any details for your hire. I would ask that you please get in touch so I can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Pointless rental opportunities hundreds of miles away
Emails from Northgate- Inverness who are keen to rent us cars but we are 250 miles away, so unlikely to visit or use. Suspect they think we are someone else.
7 juli 2023
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Thank you very much for taking the time to leave us this feedback, and we are sorry to hear that you have received some emails from our new Inverness Branch that are not required. Please do not hesitate to get in touch so we can investigate this further and ensure your contact details are not on our system.
Should you ever wish to consider Northgate Vehicle Hire, we do have various Branches across the UK and would be more than happy to assist.
Take care,
Laura Griffiths
Slow could not supply a vehicle within…
Slow could not supply a vehicle within a week so went to VMS got 3 vans 2 days later
9 februari 2023
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Good Morning James,
I am really sorry to hear that we were unable to supply the vehicle that you required. At present we are working hard to source many customers vehicles which are all in such high demand and find it very disappointing when we are unable to fulfil a request.
We do fully appreciate the frustrations that have been caused as a result of this.
Please contact our dedicated customer service team on customer.services@northgate.co.uk so we can ascertain why we were unable to source a vehicle for you.
I really hope you consider us again in the future?
Take care.
Laura Griffiths
Great Service
I have a long-term rental agreement on a van with Northgate. Unfortunately, at only a few weeks old, the vehicle was involved in a road traffic collision which resulted in total loss. Being an integral part of my business, I needed a replacement ASAP. My contract manager, Paul Phillips, was straight on the case and within a few days had me back in the road with a "loan vehicle". Given the current national shortage of vans, both new and second hand, we were not sure when a replacement would be sourced. Give Paul his due, he provided me with a replacement today, against all odds. Very happy customer.
Great service from Paul and his team at Northgate, professional, supportive and totally committed to customer requirements.
11 november 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Thank you so much for taking the time to leave such a marvellous review, Peter.
Putting our customers first, even in the face of ongoing industry difficulties, is the very heart of what we do, and I am certain that Paul will be thrilled by your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Aberdeen Northgate
Good experience all round and a nice, friendly and professional team. I would recommend .
20 september 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Thank you for taking the time to leave such excellent feedback, Johny.
Putting our customers first is the very heart of what we do. I am sure the team at Aberdeen will be glad to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
I am extremely impressed with the…
I am extremely impressed with the quality of service Northgate Vehicle Hire provide, and also with the personalized approach given, and are received by a friendly, professional and well organized team.
I would recommend them highly.
10 januari 2022
Omdöme utan inbjudan
Svar från Northgate Vehicle Hire - Aberdeen
Thank you so much for your very positive feedback, Roy! It really is pleasing to hear that our Aberdeen Team are representing Northgate with such professional mannerism. We look forward to working with you long into the future.
Take care!
Laura Griffiths
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.