Ninja Van Omdömen 

The worst logistics company in Singapore. I just received a temperature sensitive seafood item in room temperature! The ice gel pack had completely melted and the thermal bag is warm & dry.

This is one of the many encounters with Ninja Van deliveries. Unfortunately local online merchants are still using them, probably they are cheaper? Well, that carries a heavier price of more requests for return & refund. In short, Ninja Van is a very unreliable company.

Was supposed to be delivered on 26 December, but as of 4 January it still has not been delivered.

bad service and The slowest shipping company

First of all, they have ZERO customer service. It’s so frustrating for a customer to not have anyone to talk to when a problem happens regarding their parcel. They have no telephone number. Their Telegram support is a bot that gives useless answers. They NEVER respond to emails. I was notified that my parcel was out for delivery three times and that the delivery was unsuccessful. I can assure you that no delivery was sent out. I was always present to receive any parcels and i did not receive any messages in case the driver couldn’t find my house. Later on i received a refund from Amazon and tracking said that my parcel was on it’s way back to Amazon. It’s so frustrating and the shitty customer service (or lack thereof) makes the whole thing even more infuriating.

I ordered two parcels at the same day. One is domestic, shipped from a nearby town using this ninjavan delivery service, and one is international, shipped from China then is delivered to my house using SPX. 5 days later, guess which one came first. My domestic parcel is stuck for 56 HOURS by now at a warehouse station just under 1 km from my house and even today (its been 7 days), it hasn't been touched by anyone ever since.

For the love of God, when you order something online, please ask the seller first regarding which delivery service are they using. If they're using ninjavan, either find a different seller or request them to choose any other delivery service but ninjavan

Ninja van services worst! Delivery man not trustworthy, didn't delivered my parcel and lying in the system. From 11/12/2025 saying out for delivery in system & update delivered with false proof in the system on 17/12/2025.I didn't receive it until now 22/12/2025. Message the delivery man saying the parcel still with him and want to deliver and on his way but until now didn't receive, ninja van ID -shahir

These people behind Ninja Van are worthless as a logistics company. One of my orders from Amazon is 10 days late. They say they attempted delivery 3 times which is a blatant lie. Customer service sucks. Driver lies. Support sends a "We received your message" and never follows up. Ninja must mean they hide behind a website, because they sure as hell don't deliver on promises. They have been reported to Amazon. Ruined my husband's Christmas.

The worst delivery company ever, there is always an issue with them, i've experienced the rider taking my parcel and keeping it for himself and marking it as delivered, their riders never call or answer messages and marks the parcels as unable to deliver, like seriously this company should close down in the philippines, absolutely terrible

Tracking is a complete joke.
Took 4 days to deliver from a town 4 hours away.
Telegram "customer service" is a bot that failed the AI test.
Suggest avoid them and companies that use them.

ninja indeed parcel not delivered can say delivered. customer service agent contacted just to be waiting for nothing. worst courier service

I would have rated -1 star if there's 1

2 parcel with the same address same delivery date but only 1 arrive. That 1 arrive only after few complain. Even their CS is doing shit. Not helping any all.
Out for delivery since last friday.
If 1st delivery unsuccesful due to the time, try lar change the timing to earlier. why in the freaking time you still wan deliver back on the same unsuccesful time? lazy to think? lazy to use brain?

PATHETIC

I can tolerate delays or poor handling but lying is unacceptable as it affects my reputation. Dispatch blatantly lied about my not being on location when there's been no show and zero contact. In fact my attempts to reach out via sms were ignored. Uploaded an image of his WhatsApp account being blocked as proof to merchant of the supposed failed attempt which as far as I'm concerned is a non proof. Lazada's customer support didn't seem at all concerned as if condoning this fraud. Ninjavan's customer service chat is offline. NLMYA69895779

Same as many have reported they claim to try a delivery but fail, and if you use the help chatbot on the ninja van site it will direct you to a 300php "refundable" delivery finder service, I have contacted amazon directly about this problem and they are claiming they will take action.
I recommend anyone also having problems with this company to escalate all complaints through amazon or the primary seller since they are the ones posting the refunds.

Terrible. Non existent customer support! Tacking number stated "failed delivery" and then parcel was "lost". Took then 10 (!) working days to reply me to inform that it was lost!!! Completely ignored all emails and there is no phone number or anything to get in touch with them! The worst delivery services i`ve seen!

Worst courier service I have ever experienced in my whole life. The parcel arrived near me on Saturday morning but on the delivery day, my parcel's status is changed to 'in-transit' minutes after 'out for delivery' status on the system. Can't express how dissapointed I'm with this ridiculous service by ninja.

I was super nervous of my expensive Lego being delivered based on the poor reviews but Credit where it’s due. Delivered in good condition.

Deducted a star only for the poor tracking. Several days between updates and then it just suddenly showed as delivered. And on a weekend. Unusual but appreciated.

Really trashy courier company. Multiple times the couriers will always just dump (dropping my parcels from their chest height) on the floor.

If there was an option to score this company with zero I'd do that. Service is absolutely messed up. They send notifications that they are delivering today and then deliver in 3 days.

Tracking show 10pm late night delivery, so im waiting for it,but now untill 11pm didn't have any clue for my parcel tracking system say can real time check location,but at the end cannot, just the bot repeating same useless answer