I had to place two separate orders for the same item, so this is my second review for it. Fortunately, even though I could only order two at a time and it first appeared out of stock after, the issue... Se mer
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Det här tycker kunderna
Easy to follow process throughout. Great care was taken with something so precious. Updated throughout. Beautiful end product that was delivered with care and respect.
My daughter wanted something special for her 21st and had always wanted a piece of jewellery with her Nanny’s ashes. We have spent years trying to find the right piece and more importantly the... Se mer
Företaget har svarat
My beautiful fur baby passed and I wanted something made that I could have with me at all times. I originally order a ring with black resin and his ashes underneath. I then contacted Nicky Robin to se... Se mer
Företagsinformation
Skrivet av företaget
Nicky Robin design a range of beautiful memorial jewellery, including cremation ashes jewellery specially crafted to preserve a loved ones ashes. We are also able to create jewellery in remembrance of a beloved pet and incorporate hair and fur into our jewellery pieces too. Based in the UK, we design and manufacture our pieces to your specifications.
Kontaktuppgifter
Dovenby Fold, WN2 2PS, Wigan, Storbritannien
- enquiries@nickyrobin.co.uk
- www.nickyrobin.co.uk
4,8
Utmärkt
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The Jewellery was great but the…
The Jewellery was great but the persistent emails asking for reviews at this time isn't so nice.
29 september 2023
Svar från Nicky Robin Memorial Jewellery
Hi James,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have received a few email requests. After looking into this, it seems that the requests were sent for each item purchased as our system (especially for our website) places individual reviews on product pages so customers can rate and read the reviews for that specific product rather than some that offer reviews spread across the whole site, that are not related to products.
We have taken your feedback on board and although we are unable to change the type of request setup, we have amended the timescale in which review requests are sent so that these are not received altogether.
Apologies again if this has caused you upset as this was certainly not our intention.
Professional Service from start to finish
I had researched a number of companies before placing my order. I am so pleased I chose Nicky Robin. Not only was the design what I was looking for but the service has also been excellent. I have been kept up to date throughout the process. The charms are beautiful, they very well made and came very neatly and professionally packaged. I am really pleased with my precious purchase.
29 september 2023
Svar från Nicky Robin Memorial Jewellery
That is so great to hear and we were honoured that you chose us to create your jewellery for you. It is also great to hear that you had received excellent service from us. We want to thank you for taking the time to leave a review
Great company would recommend
From start to finish the company is so caring and sensitive in each and every way. I’ve ordered a few things now and I wouldn’t even look elsewhere. Always there when you need to ask a question and every time the turnaround has been so quick. I appreciate this company and would recommend to everyone.
29 september 2023
Svar från Nicky Robin Memorial Jewellery
That is so lovely Luke. It was a pleasure to create your pieces for you and we are pleased that you received excellent customer service. Thank you very much for taking the time to leave a review and for you recommendations
Amazing service and beautiful jewellery
Fantastic service from start to finish. My necklace is beautiful and I will treasure it always
22 september 2023
Svar från Nicky Robin Memorial Jewellery
That is so lovely to read Natasha. We are pleased that you love your necklace and hope it is bringing great comfort to you
Excellent service
Excellent service throughout the whole process. Friendly and professional. Couldn’t fault a thing. Would highly recommend.
7 september 2023
Svar från Nicky Robin Memorial Jewellery
That is lovely to read and we are pleased to hear that you had received excellent service from us. Thank you for your review and recommendation
Simply perfect!
The pack arrived very quickly and the instructions were clear and understandable on how to send your ashes/hair/fur back off. The fact that there were no hidden postage fees was also great.
Once they’ve received your pack they email you and let you know. They then let you know once it’s made and on its way to you. The communication is very professional and very good.
The necklace I ordered arrived nice and quick. This worried me a little at first due to how quick it was but that feeling soon disappeared once I opened the beautiful packaging to find an absolutely gorgeous necklace with my fur babies ashes and fur clearly visible. The way they created it is amazing. It’s not just thrown in. You can tell that a great deal of care has gone into making this memorial jewellery.
The necklace was more than I ever could of hoped for. It’s simply perfect!
If you’re thinking of ordering a piece of memorial jewellery then I would highly recommend using this company for it! Incredible.
6 september 2023
Svar från Nicky Robin Memorial Jewellery
You are very welcome and thank you so much for such a beautiful review. We are so pleased that you had an excellent experience with our company and that you were happy with your necklace. Wishing you great comfort
Excellent service! 💗
Great experience really thoughtful and touching. Presentation beautiful! Highly recommended! Excellent service quick turnaround!
6 september 2023
Svar från Nicky Robin Memorial Jewellery
Thank you Amy. Glad you received excellent service with our company and you were happy with your purchase from us
Fantastic communication
Fantastic communication, quick delivery , even git to wear my memorial jewellery on the day of my fathers funeral which meant so much to me. Thank you.
6 september 2023
Svar från Nicky Robin Memorial Jewellery
You are very welcome Jayne. It was a pleasure to create your jewellery for you and we were pleased that it arrived in time for you
Beautiful ring
The service received from nick Robin is amazing every detail emailed and each process was flawless. Having received my ring far quicker than advised.
The ring itself is lovely and I'm sure my son will.love it .
Thank you for a lovely painless experience.
8 augusti 2023
Svar från Nicky Robin Memorial Jewellery
We are really pleased that you received an excellent service from us and you love the ring made for your son. Hoping it brings great comfort to him
Memory charm
Got what I asked for and it means the world to me as it is in memory of both my parents in one piece of jewellery .Was kept up to date with the whole journey of the order .thanks
Alexis
8 augusti 2023
Svar från Nicky Robin Memorial Jewellery
That is great to hear. We are pleased that you received a great service and you now have both parents close with you
A big thank you for my mourning ring
Thank you for doing this ring for me, the ring is really nice and well made
My ring has the Ashes of my son who passed away early on this year
The ashes was treated with respect and when the ring arrived, this was well packed, in a lovely presentation box, a certificate showing my son’s name
I am really happy with my purchase
3 augusti 2023
Svar från Nicky Robin Memorial Jewellery
You are very welcome. It was our pleasure to create for you and hope you are feeling great comfort
Using the website to use and choose…
Using the website to use and choose jewellery is a pleasure as it is very easy to negotiate. I am very happy with my purchases and the packaging is excellent so thank you Nicky Robin
18 juli 2023
Svar från Nicky Robin Memorial Jewellery
Thank you Sue. It was a pleasure to create your jewellery and we are pleased to hear that you found the process simple and straight forward
Beautiful ashes charm
Looks lovely amongst my pandora charms. Company dealt with purchase very respectfully and returned unused ashes.
18 juli 2023
Svar från Nicky Robin Memorial Jewellery
That is lovely to hear and we are pleased to hear that your order was treated respectfully
Lovely and treasured
3 juli 2023
Svar från Nicky Robin Memorial Jewellery
Thank you Joanne. We hope that you are finding comfort
Gift was stunning very quick turn…
Gift was stunning very quick turn around highly recommend
11 juli 2023
Svar från Nicky Robin Memorial Jewellery
Thank you very much Lynn. We are glad to hear that you love your jewellery and you received a great service
Svar från Nicky Robin Memorial Jewellery
Thank you very much. We are pleased to hear that your order was treated sensitively and you love your charm
The charm is stunning and just what I…
The charm is stunning and just what I wanted it was easy to pay for and it came early
4 juli 2023
Svar från Nicky Robin Memorial Jewellery
Thank you Suzannah. We hope your charm is bringing comfort to you
Ashes charm
Recieved my charm with my late dad's ashes in this week, absolutely beautiful piece of jewellery in which I can have my dad close at all times 🤍 x
4 juli 2023
Svar från Nicky Robin Memorial Jewellery
Thank you Zoe. That is so lovely and hope your charm is bringing great comfort for you
The service was excellent
The service was excellent. A pack arrived with clear instructions on what to do. Postage was paid for so that was most helpful.
The jewellery I chose was exactly as shown in the photo on the website and one week after sending everything I received my necklace.
Really impressed with the service, quality and attention to detail
27 juni 2023
Svar från Nicky Robin Memorial Jewellery
That is great to hear Jeanette. We are so happy that you received excellent service from us and you found ordering straight forward. We hope that your necklace is bringing comfort to you
Fantastic customer service from start…
Fantastic customer service from start to end. Great communication regarding delivery. Nothing too much trouble.
26 juni 2023
Svar från Nicky Robin Memorial Jewellery
That is lovely to hear and we are happy that you received excellent customer service from us.
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