My husband has an email referring him to his NHS account. His account has not been activated. I have filled in a form for him. However my account has been activated and I cannot get into it. We s... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This app is putting lives at risk, it is absolutely terrible. We've ordered a repeat prescription for life saving medication and turned up at the chemist to pick it up. We were told that no request fo... Se mer
App only good for ordering repeat prescriptions. They connacted me through the app to book a flu jab appointment. Selected time slot and surgery.Said appointment booked. Went on app to remind me whe... Se mer
Absolutely useless everytime tried to login didn't want to know even put in my password e.g 😡 some people have problems. Absolutely nothing to do with any staff at doctors or hospital staff thank you... Se mer
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Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I agree it's rubbish
This app is very difficult and awkward to set up I've tried at least seven times, and, still can't register. I don't agree it's worth one and a half star ⭐ or one star ⭐ come to that it's useless. Also as a none passport holder l have to jump through flaming hoops backwards while playing a nose flute and reciting war and peace in mandarin Chinese. Avoid 😭
Using this app is like trying to book a…
Using this app is like trying to book a haircut using smoke signals. Waste of time and Monday, appalling UX. No wonder mental health crises are so prevalent… I can imagine some of it stems from trying to use the app. 🙄
USELESS APP
What is the point of having this app when GP's and Hospital consultants do not update the app with test results?
About Sums Up Our Country.
At the start, App working fairly well albeit far short of its capabilities. For no apparent reason, suddenly unable to use or access. Leaves me with no way to embrace technology, including chosen website by GP Practice (Evergreen) as not working either. I'm tired of all this, so when medication runs out. Will stop, unless sit on the phone.
Convoluted Hell
Convoluted no links to the info that they spew out. I am now a very old pensioner And to try and access my account has now become impossible due to a problem with passwords.
I am now locked out of my account and am at my wits end
This quite frankly is the worst website I have ever encountered
Load of rubbish have to continously…
Load of rubbish have to continously delete the app then reinstall as the app just spins extremely disappointing.
The NHS app has lost the plot.
Trying to log in on this site has become a nightmare . It recognises nothing. When I first used the app I thought it was brilliant I only needed to tap on the app and it opened immediately with my fingerprint. Now it’s become a pain I now have to jump through a number of hoops to get access.
Reasonably OK when it lets you in
When I can actually log in it’s reasonable but as Face ID doesn’t launch 70% of the time it’s frankly pretty useless.
I don’t have any other apps that fail to launch Face ID - not even the worse than useless Santander app. Yet logging into the NHS app is a game of chance. Will it? Won’t it?
Kainos are yet another public sector IT partner that has failed to deliver the goods - but I’m sure they have enjoyed the c. £140m of tax payers money sent their way over the past 7 years.
Restart, Re-boot !!
The app runs ok for a few days, then all I get is a circle buffering - even though all other apps on my 'phone are working with no problems.
The cure is to restart my 'phone.
However, I need to check the app is functioning each day in case I miss any important appointments / results etc. Most annoying !
Unbelievably useless
Unbelievably useless. I used to be able to sign in using my email and password and then, all of a sudden, they were refusing me entry and telling me I had to give photo ID and make a video of my face turning and repeating numbers. What the actual F? I do not use the app on my phones, I only use the website it on my PC. I asked for help and have now, after asking them to cancel my account, been informed that the ticket has been closed. I can't get signed in, I can't find any links to give the info my GP gave me to prove my ID. The system, like most digitised systems run by any govt/national dept in this useless country is a pathetic joke. Hospitals don't send letters now, one is expected to constantly sign in to see what on earth is happening. it's beyond farcical. I wonder how many have died because of this nonsense? the digitisation of all things is not there for our benefit, it is there for control and manipulation. I am no further forward after multiple emails and 'advice', none of which works.
The NHS App is a box-ticking exercise
The NHS App is a box-ticking exercise, not a real service.
I followed the official guidance to book a GP appointment, only to be shown a list of irrelevant clinic types that have nothing to do with seeing a doctor. No clear GP booking, no explanation, no help.
Security code fiasco
This review is sent from and concerns Susan Evans. One star as I reported on the 20th jan I could not get a security code so I could not open app. Latest info. on 24th jan. says it can be up to four weeks before they can sort. That is five weeks and I am having treat ment so I cannot read msgs regarding treatment, appointments etc. There is a box on app (when you can finally get through) that says if you want to get on the app without using a code, tick the box. That has never worked. I am absolutely sick of this app and wish I had known it was bad before I installed it.
24 hours to update a phone number
24 hours to update a phone number. The rest of the world does this in minutes, with the NHS it's always amateur hour(or 24 hours ).
Useless
Useless, nothing works & pointless. The GP Surgery so called staff don't answer their phone, (although they're laughing & cajoling behind the reception office drinking cups of tea all day while the phones are ringing out), so there was hope that the App would relieve some of those long drawn out nasty calls eventually answered by a know all receptionist. But no such luck. All the App is, is all your personal business in one place waiting to get hacked. No repeat prescriptions option, no appointment making options, absolutely nothing to be done on this App. Pure & utter nonsense
Terrible
Terrible. Impossible to use. If this is the only way to access NHS no wonder so many people give up. What a waste of taxpayers money. Whoever set this up should be ashamed of themself.
Won't even use the app again,
Like all App, waste of time and space, tried it once , never again as I deleted it completely out of the phone, which I rarely use, too much data protection for anyone to hack into, and to even download a file or to view a file, as they want you to download the app, which is no way , samecwith the GP practice, they now want you to use 365 office which cost you per year,
As knowing that they are like the rest climate change net zero activist, wanting you to do everything online. Just let mother nature do what is best for all, get rid of the internet because its too much easy work as to everything going else where when they never update there records, and this AI rubbish needs getting rid of too.
Lost faith in the NHS from being a baby. As that's a different matter altogether as its something I'll keep to myself knowing why and hiding things .
Go back to the old method in the service as its better, and todays ots all about doing things online, which is no better.
Adam and Caroline
Adam and Caroline. Came to help my husband. And they were fantastic. They went over and above to help. I can't thank them enough
NHS 111 service absolutely terrible…
NHS 111 service absolutely terrible shameful rung up to get some advice I've flu +COPD all I got from them is there very busy .... atrocious not impressed at all ......
Talk about overkill
Talk about overkill! The sms text reminders are annoying maybe 2 is enough but I've received 6 reminders for one appt over the last 2 wks & that was accompanied by a letter through the post as well. Come on NHS do you not think enough money is wasted as it is. Calm it down a bit
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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