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I got repeated texts andcemails about a routine appointment change. They all demanded I install the NHS app to see details.

As other users have mentioned, that was a pain. Repetitive screens asking for the same information. Also, is an email and a password really secure enough ? Even Amazon does 2FA.

When I got it open, the winfow is half the size of the phone screen. You need constant scrolling to find anything. Worse, when you find a document it is TINY! Teensy print inside this small window. To read it I zoomedvin, but then you can only see a few words at a time.

Didn't they test this?

like other users very frustrated with the app I was on a referral for an urgent op -at first the referral was on the app along with the letter of referral however they both went off the app at the time of a view by Streeting....I queried with consultants secretary and was put back on ...when the health secretary did another review of waiting lists I was took off again. To cap it all I found out that one of the consultants to whom I was referred was busy with private ops the other arrested for taking patient and colleagues credit card details to go on a spending spree!!!! My GP recently according to the NHS PKB app had tried to contact me so I rang back on number provided by the app and after trying numerous times with phone ringing out without answer I consulted Google and contacted theGP practice secretary who informed me that the number I had obtained from the app was the previous number and she did not know how to rectify it so I reported the problem on the apps feedback only to find that after typing it all out the feedback did not appear to go through..I am still waiting for the op after first being diagnosed in 2019 and upgraded to urgent in 2024.Surely the app was designed to help but in practical terms too many errors with no grip the health secretary needs to sort Dare I say at least this app hides the real waiting lists and keeps patients occupied going round in circles until they just give up

Had hoped that when we created an account for my husband we would be able to see his hospital test results. No such luck! These remain a well-kept secret with the hallowed few medical professional we have contact with who give us only scant details. My husband has a complex condition and it would be REALLY USEFUL as we try and navigate this to be able to know/see his results and the trends. Meanwhile appointments come through in a haphazard mishmash of formats: sometimes a text requesting a variety of log in info dependent on which department it is ....sometimes a paper letter...and certainly not all showing on the NHS App. I am pretty tech savvy and intelligent but even I struggle to keep up. Leaves me wondering what actual use is the NHS app???

Had an accident Sep 2025 . Seen at LGI . Since been seen at Huddersfield hospital, Calderdale Royal, Broad Street .
I have not received one letter , no X-ray Ct scan MRI etc results from anyone. Spoke to my GP surgery I have to ring each place , records department, and request them. No one answers the phone .
11 month later and I’m still waiting

The app is getting a lot more user friendly, with key information that’s now accessible.
Very handy for test results/ checking referrals.
It’s a better system now being able to contact the Gp online, rather than scrambling to call at 8am and being 20th in the queue.
Whenever I’ve submitted anything to my GP I get a call back within the hour.
I use the NHS app frequently and it’s progressing 🙏🤗

It's pathetic....I would have given 0 stars.... never can get on and surgery haven't a clue to get me on....it would be easier escaping from Alcatraz than using NHS App

I have been trying for 3 years to verify myself. I have a driving licence and a passport but can't get the video recording to them. Ridiculous. I am quite technology minded but this is absolutely horrendous. Even though the girl in citizens advice, who thinks the app i s brilliant, couldn't verify me.

Can't email my GP.

Download of the app isn't flawless.

Any commercial business would go bust.

This app deserves a red card.

Worst app ever if you get locked out of uour email and their A.i can't recognise your I.D.
What the NHS don't realise that we are patients and humans, not computer geniuses I.T experts or chat bots...youd need a degree in computing to log back into your own account, so no wonder the NHS is not trusted, I wouldn't trust their dodgy app or the safety of my health records on such a corrupted A.I system

Absolutely disgusting...cannot get any help whatsoever and can't even inform anyone of my symptoms ffs

Completely useless. Does not accept the new password that I have just created!
I have tried several times over the years to use this app and never get anywhere.
I just give up. Uninstalled.

Frustrating, slow, repetitive, barely fit for purpose.
Despite having up to date log in details, I could not access my account. After 20 frustrating minutes, it then asked for photo ID!! I will just go into my surgery, this app is not good for my stress levels

This app is irresponsibly dangerous. I have an urgent letter from my hospital but I am in Devon so can't receive a confirmatory validation code. It's all very well saying that you have to have a strong mobile signal but there's not much that anyone can do about that. The security procedures are now so complicated that people over 80 like me really struggle to get through them. This is dangerous, there's no other word for it. What a dreadful way to make people really, really anxious and distressed.

Every option in the app leads to a dead end, unable to do anything useful.

Used to be brilliant..but what has happened? Have they sold out to another company? Despite many attempts..cannot access my nhs as although ive put my details in..it doesn't send the promised code..what is going on?

The NHS app is confusing and difficult to navigate! Subject matters are frequently subdivided and not easily found. Might be easier to find if same related consultations, tests, appointments etc were crossed reference to each other! A number of comments are made but no identification to say who they are from, or to whom. Patients notes not always updated!! Half a star for the ability to re-order prescriptions online 👏

Can take weeks before appointment notes are updated, giving the impression no action has been taken! Also, there’s no indication specialist notes have been forwarded to GP - left in limbo!

Just like everything else with this outdated throw away public health service , this app is a joke.
Finally after months and months of trying to log in without error being displayed i finally got in.
It was asking for photo I.D which i have none of.
After i stated i have no photo I.D it asks me to provide photo I.D.
Just a pain in the backside .

Is there anyone at the top of NHS/ government who cares to read all these NEGATIVE review/feedback to/about NHS app- Why no one does anything about it.
The app is utterly confusing, complicated and typical making things so difficult , As NHS worker myself and fairly good with IT, one year old mobile, I simply can not get NHS app working

The NHS log in process is dreadful. I used to be able to use my fingerprint to log in but now I have to put in my email address and then it goes round in a loop. What numpty designed this software?(

Impossible to sign up. Got to stage 8 (?) and they wanted a video of myself, no idea what that means, how done ? format ? requested support, got none.

Abandoned process. Overly complicated. Unresponsive.
Useless.