NFU Mutual Omdömen 

NFU Mutual has friendly, sympathetic staff that take the time to explain everything about your claim.
The claim was straight forward and paid quickly with follow up payments explained in writing.
We are very grateful for an excellent service at a difficult time.

Very helpful easy to get insured. Quick and easy to get hold of staff. One of the few companies to ring back when they say they will.

Easy to contact and deal with made to feel at ease and everything explained in full

Easy to deal with by telephone speaking to a person or sending claims in.

We experienced a central heating boiler failure. Home Emergency were professional and appointed an engineer within the first hour. They attended next morning, identified the fault and repaired it providing a full explanation of what had gone wrong. Given our sad experiences in similar circumstances with other insurers in the past, especially using home emergency provision, we can only conclude that we are unlikely to ever insure our home and contents with anyone else except NFU Mutual.

They were efficient, helpful and prompt.

We made a claim which was dealt with quickly and helpfully. The loss adjuster was friendly and professional to deal with.

NFU went beyond normal expectations to help me settle a difficult claim. They were supportive, helpful and efficient.

I cannot say enough good things about NFU. This is insurance as it should be. They have helped me with a very complicated situation when my father died for which I am eternally grateful. They have been so good about it. Insurance isn’t just a commodity. There is a service element which is at least half the offering. And NFU deliver this in spades. I cannot recommend them too highly.

After having a water leak in my kitchen, and calling NFU for advice on which supplier to use, they have now increased my premium because they opened a claim in order to provide advice.
I did NOT make a claim for money - the cost of repair was too small. They then increased my premium because they claimed I had opened a claim, even though I told them to close it.. So I will now get higher NFU premiums for the following years. When I complained about the premium increase, they didn't get back to me for over a month until I recontacted them. They have offered £300 compensation for their poor service, but refused to lower the premium, or remove the so-called claim from my record. So I now have a claim which other insurance policies might be impacted by, and the prospect of higher future premiums. Very poor service; which is unfortunate because the only justification for their expensive premiums is that they used to offer customer-focused service.

I had occasion to make my first claim. I had no idea about the process and I felt guilty about causing the accident. Right from the start, they were reassuring, explained everything clearly, were professional yet friendly and helpful. Every step went well and I could always see what stage had been reached. It could not have been handled any better.

NFU staff were true to their word they were efficient asking relevant questions regarding our situation very thorough and professional. we were and are very satisfied with their service. Thank you

Very poor service and totally refused to pay full value of the van
I was out of pocket by thousands of pounds, 3rd party accepted full responsibility for the accident

There are less expensive companies but NFU were excellent in the manner they handled my recent claim. No fuss, good response time and no stalling tactics.

Had my first accident in 50 years of driving and the NFU staff quickly and efficiently got my car collected for repair. Throughout the process NFU kept me updated on progress. Very good repair. Could not fault the whole process.

Premiums worth every penny
Although it can be argued that NFU premiums are higher than other insurers, the recent service we had in response to burst pipe claim was truly excellent - very proactive, fair and transparent even down to the speed of settling the claim overall. I could not fault NFU in any way and I won't for one moment hesitate to continue to insure with NFU - even though I hope we won't be claiming again any time soon.

NFU responded quickly even though it was the busy Christmas period. My car was damaged in a carpark and I did not see who did it; NFU did not question my account of what happened. The garage they recommended was excellent.

The claim was a positive experience, fully paid less the policy excess and a very timely process.