New Wave Store Ltd Omdömen 

New Wave Stores Ltd have been brilliant with us in that they have been very responsive to helping to solve our problems with our New Wave Doors. (Note that the doors with the problems were not supplied by them.)
The company that fitted our doors went bust resulting in us having nowhere or no-one to go to get the parts required to replace broken parts. After scouring companies all over Scotland for someone to assist us, we had no luck.
We then found New Wave Store Ltd, and Claire has come to our rescue !!
She understood our problem of sourcing parts and, even although the doors were not supplied by them, she willingly assisted and has been very helpful in getting us the parts that we needed to replace the broken items.
Outcome is that we do not have to spend lots of money on replacing the doors now that we have acquired the replacement parts. Thank you.
Excellent customer service !!

I am very disappointed and frustrated with this company.
It appears reviews are being left on new wave doors and new wave store, but the links are to the same company.
The issues started from the planned day of fitting in June 2018. The fitters did not turn up on the fitting day, and new wave installations and customer service departments ignored my emails and phone calls. My husband is self employed and took the day off work in vain. The fitters arrived 3 days later, and the fitting went ahead. Unfortunately, there were issues with the internal blinds which were immediately visible and reported, and the fitters also had not brought a handle to site. A handle was supplied and fitted later that week, and I was reassured the blind issues would be dealt with quickly. I had purchased an upgraded handle which has since broke and been replaced (faulty spring). I am grateful that the handle was replaced and hope that the replacement lasts longer! I won't go into all the details, but new wave was blaming their blind suppler for the blind issues, and I was forced to have inspections by new wave and the blind suppler at my home. I had no contract with the blind supplier, my only contract was with new wave. This was a painful process with so many ignored emails, phone calls and letters and also missed appointments. I have dealt several people in customer service. They are now ignoring my emails again.... new wave I can see that your company read and comment on these reviews - please respond to me and let me know why you are ignoring me again. After months of my complaints new wave sent their fitters to change a glass panel in April 2019. This was appreciated however the glass panel does not match my 3 original panels. The magnets of the newer panel are higher and of a different colour to the other 3 door magnets. The fitters would not take the original large glass panel with them for health and safety reasons and I was reassured this panel would be collected within a few days. Despite an email confirming this will be collected (April 2019) the panel is still in my garden (June 2019). I have made my concerns clear that this is a health and safety risk to my family and we have not touched it since the fitter propped it against my fence. When are your company coming to get this panel? When are you going to reply to my emails and arrange for the magnets to match on all 4 doors? This company self regulates, so if any other customer has issues you will need to contact the consumer helpline who will advise you on your rights. I do not understand why sometimes emails are responded to and then weeks, even months go by with no response. There is no dispute that the product I had supplied and fitted had faults, so why the delay in fixing the issues and why am I being ignored. I am not taking it personally as I can see from the many reviews that other customers have been treated the same way as I have.
Update 12th August 2019:
My review posting on this site in June 2019, resulted in new wave contacting me, and I am very happy to report that the glass panel was collected by new wave later that month. I have also received replacements for 3 of the larger magnets. I am still waiting for the 3 smaller magnets and hope to receive these soon.
Unfortunately, one of the internal blinds has since broken (one of the internal end stoppers at the base of the blind has fallen out). This is now trapped in between the sealed glass unit, sitting on the base of the glass. The trapped end stopper prevents the blind from fully closing, and I have contacted new wave about this. They have informed me that they have been in contact with the manufacturer and will be in contact with me when they have an update. I do hope this gets fixed soon.
I have also noted that this company has recently become a member of FENSA, which is encouraging.
If I had received better customer service, if the issues I had with this product from the installation day had been dealt with promptly, then my review would have been very different. The doors are a clever design, but the after sales service has been a big let down.
Update 20th July 2020
I have been contacted by Trustpilot and asked to remove all names – and I have done this today. I am still dealing with new wave, as another of the blinds has an end stopper that has fallen off and is stuck in between the glass. The differing blind magnet heights is also something that I am struggling to live with, and very noticeable. I have been in contact with customer service over lockdown, and I must say that I have had responses to my emails and have been told that someone will come out to inspect. This is a step forward and I hope that a date is arranged for an inspection soon, as it is now had the doors for over 2 years. I hope this feedback is helpful.

We absolutely love the doors we got from New Wave. The internal blinds are brilliant.
Our only fault is that the after sales team can be difficult to get hold of. Once you do manage to speak to them though, they are very helpful.

Excellent customer service and ordering process. Early delivery and their own installation team were punctual, clean and efficient.
Great product and would highly recommend.

THIS COMPANY SHOULD BE SHUT DOWN BY TRADING STANDARDS.
(Just google their name and see just how many bad reviews there are)

Wish I had checked the reviews first.
DO NOT BUY FROM THIS COMPANY YOU WILL REGRET IT!!!
I recently bought a set of doors for around £6k the customer service was beyond a joke and no calls were ever returned the doors have still yet to be installed due to the worst information, support and lies upon lies provided.

Currently going through a legal battle to get money refunded.
Which I have been told by my solicitor I should win as the company is in breach of many trade agreements/ laws set out to protect customers from sub standard customer service.

Avoid this company at all costs

Just to clarify a few things after your response:
When ordering the doors we scope to make the opening whatever size we wanted as the opening had not yet been built.
I discussed with the sales team what the basic standard size of the doors as obviously bespoke manufacture would cost more.
After purchasing the doors I was provided with 3 Emails all with different sizes which obviously gave some confusion.
We requested a sales member to come out and to advise, he was useless and confused things even more he even marked the track and said this is where the opening dimension should start from, this was in front of 3 skilled builders who have carried out over £75,000 of fantastic renovation work in the house,
We then took the rest of the brickwork our and installed a heavy beam to the hight advised.
1 week prior to the install I phoned new wave many times requesting a sales man to call me back to check everything prior to the install, I did this everyday for 3 days with no call back, I even suggested a face time call to check everything, still nothing.
In the end I messaged one of the sales team direct requesting everything be checked prior to make sure there would be no complications on the install.
We still had a week to sort things out if anything was wrong.
Eventually I had a message response saying no one could assist until the weekend, and no delay or face time call was offered, I made my concerns very clear I wanted things checked before the install to insure a smooth process, I was dismissed and no reply given...
The installers then arrived at the house only to advise the opening was too big and the opening size should have included the track, not from where the salesman had marked on the track, the installer then said in front of multiple eye witnesses, “the sales team are useless and don’t have a clue what they are doing they do this all the time and we have to sort out all their f£&k ups”
I explained I tried everything possible to have things checked prior to the install but was ignored, the install team continued to make bad remarks about the sales team.
I then contacted New wave the next day to discuss and was told my builder was to blame and I would have to pay £700 for them to come out again, I was absolutely furious as the crap customer service and bad information from the sales man marking things up wrong caused the doors not to be installed, we had plenty of time to put things right had they only gave a crap and responded to the customers requests to check things even a face time call would have done. (But then you only have to read the reviews to see that the customer service team do not respond to anyone)
I then got my solicitor involved and straight away they said New wave are in breach of The Supply of Goods and Services Act 1982 and or the Consumer Rights Act 2015 and I have now issued proceedings against new wave to either install the doors or provide a refund in full.
New wave had the standard 2 weeks to respond to the court and haven’t so a CCJ will now be issued.
Further more after meeting with my solicitor they requested technical details on the doors to make sure the company is following all other legal regulations to trade in the uk.
I have requested this information as a legal right as a paying customer on 2 occasions now but have yet to receive this,
By regulations I mean CE marking and other British Standards of the product which since 2013 has been a legal requirement,
If the company can’t provide this then one can only presume the product is being sold illegally, (hopefully this isn’t the case and new wave will provide this detail soon)

I will continue with the legal battle until the doors are refunded or installed and will update again soon.

Excellent company, delivering an excellent product on time and at a good price.

I dealt with Michael as a contact and he was available to discuss things with the builder as required, which ensured that the doors were installed without issue.

The doors are manufactured to a very high spec.

Highly recommended.

The original delivered doors were fine until the underside hinge of the main folding door broke in a gale. I spoke with customer services at New Wave and they offered to send a replacement for free. 2 months later, 5 phone calls and numerous chaser emails and the replacement hinge still hasn't turned up. Everytime I call I'm promised that "the item will be on a courier tomorrow". And yes, they have my correct address and details from the original order form.
Beyond frustrating dealing with their so-called "customer service"!

My New Wave doors were fitted by a local tradesperson and completed in February 2019. When I removed the plastic protective covering after trades had finished in March, I wish I hadn't bothered. I have never seen such SUB STANDARD work in my life. All the welds on the main frames were 'filled' and painted over in a colour which does not even match the frame, none of the quadrant was finished off properly, which has left 'flaps' just waiting to be ripped off, which I might add New Wave have suggested that I have done this myself???
I also had windows made by a company in Blackpool, which are excellent, sadly they did not make swing and slide doors, but the workmanship is incomparable.
Please, please please, be aware of the sub standard work before buying.
At the moment New Wave doors have offered nothing, but a colour pen, new quadrant which would be chargeable and their 'Sympathies'

Just had our new wave doors delivered and fitted and would highly recommend to others communication prior to was excellent. And the two men who delivered and fitted the doors were efficient and fast and worked in a very tidy manner
Brian Hale

After some initial hiccups, namely having no site visit as promised, getting our doors two months later than the first fitting date, getting very little communication from them apart from payment demands, and getting very nervous along the way after reading negative Trustpilot reviews, we had our doors fitted yesterday and we are really happy with them. They are exactly the quality we expected, and we are breathing a big sigh of relief.

If we could give 5 stars to Connor, who fitted the doors on his own after his colleague fell ill, then we would. He's an exceptionally good tradesman and took great care to ensure the doors were fitted perfectly, as well as being very polite and tidy, too.

New Wave lost two stars with us because of our customer experience. It was very difficult to get hold of people for general enquiries, and they never came out to site to measure up as promised. We ended up sending in the measurements ourselves as it was holding up our project. My wife was very nervous about us handing over more cash when they missed their first fitting date because we weren't sure if they'd deliver a good product, if at all.

She would have been happy to walk away from New Wave and lose our deposit but they said they'd sue us if we didn't transfer the money directly from our bank to them (we offered to pay by Mastercard or escrow but they refused), so we ended up taking a leap of faith and paying them with no protection.

Thankfully, it all ended well.

Would we recommend New Wave to others? Well, the product and the fitting service are great, but they need to work on the customer experience between order and delivery. I'm sure all the office staff are great people, but appear to be under too much pressure and are unable to give the service I'm sure they'd like to deliver.

Maybe the management is underpricing their product thus causing pressures within the company. If so, they should consider charging more - the doors are great, and I would rather have paid more for less stress.

The quality of the doors is good and price is very competitive
The installation team were very plotite tidy and efficient.
My only criticism of new wave was the quite poor communication from the installation manager.
Every time I contacted the installation team there was no answer so I had to go back to sales to get information.
My installation date was put back due to circumstances beyond anybody’s control but I was not informed until I phoned to check.
This happened on more than one occasion.
Having said that I am very happy with the doors hence the 5 star rating

My builder has recently fitted New Wave Slide and Fold doors to our new extension and I have to say whole experience was good. Slight delay with order due to a supplier problem but more than adequate warning given and every effort made to minimise the effect. Whole concept of the doors is excellent and fitting made easy by helpful advice from Tom Warren. My builder is recommending these doors to his next client and I have no hesitation in recommending them and this supplier.

FAB !!!!!
Fab service from beginning to end.
Our first point of contact was with Michael Dainty who I can honestly say was fantastic. Michael was always happy to help, at the other end of a phone if we wanted to check something and ensured we were happy with the doors at the end of fitting too.
The service from the team in the office was fab too - lovely girls who happily helped/advised/dealt with anything necessary.
The doors themselves are amazing and we love them and are recommending them to family and friends.
Although we never actually met anyone or saw the doors themselves in action other than on the internet, we are extremely happy with them and felt secure with the service and guidance provided.
Get them.................you will not regret it.
Jayne & Lennie

I’m in love with our New Wave Doors!

Honestly can’t fault this company despite reservations because of some negative reviews. With that in mind I thought it only fair to share my positive experience.
We met the team at an exhibition at Olympia earlier this year and the sales team in particular Michael stayed in touch throughout whilst our build took place and offered great advice regarding design and also even spoke to our builder to offer solutions with the floor levels etc. They even sent out a section of cill and the bottom piece of the door to help and the result is I have next to no step over when exiting into the garden.
The whole team behind the scenes proved particularly helpful especially Katie and Adrienne who helped when we had to put our installation back a week due to a slight delay with our build.
The doors themselves are stunning and I will be recommending this company to friends in the future they really do ‘what bi-folds dont!’ Although more expensive than some quotes we had for bi-fold doors we are delighted we spent the extra.
Thank you to all at New Wave!

Brilliant customer care and product. We’re so pleased and our new doors make an amazing feature in our home. Installation team arrive when said and made no mess at all. Thank you New Wave.

We had to wait for 5 weeks from original installation date ( whereas sales team were aware of delay, they were happy to take our deposit and didn't informed about possible delays) , during which we lived in the house with hole in the wall and we have been burgled.
Communication is very poor and full of excuses, no empathy in customer service.
Installation team is good, doors seems good so far, hence we giving one star. Otherwise, it'd be no stars.
I wish I read the reviews before placing the order.

How could anyone give them 4 stars or thereabouts!!
Read Google reviews. I personally am waiting for my doors for the past 7 months now. They gave me three delivery dates and fitting on condition that the area is cleared and ready for the frame to go in.
That was in August (after 5 months of placing the order). August came and went but no delivery or no one turned up for fitting either. I am now left with a boarded up back of the house. I cannot go on holiday for fear of a break in! In fact, I have already had one attempted break-in and I told them. No response from them, even after a month.
They should be forced to stop trading.

Saw these doors at the Ideal Home Show in London and had them fitted in our new home. A big improvement over sliding patio doors, and more attractive than bi-folds. Pushing the 3 doors/panels all to one side really opens up the room. Fitting was very quick and well done. Already passed their details on to friends who are impressed with this New Wave door.

THE WORST I have ever had the misfortune to deal with
Just like many others have stated this company is THE WORST I have ever had the misfortune to deal with. They wont answer telephone calls, emails, or letters - I ended up travelling to Bristol just to try to arrange for my delivery and fitting. The whole setup is a COMPLETE SHAMBLES with no person taking responsibility for any aspect. Yes they are great to you, and actually call you before you pay any money, but oh boy once you've done that you cant get a response no matter how you try to contact them. The fitting was atrocious as was the fitter, from the Canterbury area, who just gave me a load of baloney every time I spoke to him and when on the occasions he did turn up it was always extremly late in the day which meant he was fitting in the dark to a new extension that had no lights at the time, and he always made excuses that he had to get off so would arrange yet another date to come back, which ultimately ended up the same! After months of trying to resolve the issues I payed a local independent company to come and finish the fitting and to repair the damage caused by the fitter. This of course makes my 10 year warranty totally useless. Considering what I paid for this product I am appalled at the way in which they treat their eithcustomers. I wouldnt even give them one star and believe any good reviews they've had are put on themselves!!!!!!!