New Wave Store Ltd Omdömen 

Amazing doors and wonderful service. These doors are far better than any bifolds, such a good design, i love them :-)
If you are considering bifolds, then think again and get new wave doors, you won't regret it, they are amazing, and so easy to use, and being able to open and slide the sashes to give some ventilation rather than open the whole thing is just brilliant.
Thanks for a great service.

I would highly recommend the service supplied by New Wave doors, I did have to chase them a little bit to find out about the installation date, but under the current Covid situation this was not a problem. The fitters were polite , tidy and very quick. The doors look great and we look forward to many years of use from them. Many thanks, Tim

New Wave installed a nice door in our conservatory but then it got stuck. They sent an engineer (it was mid-August) who explained what the problem was, did something very quick to the door, and said it should not repeat (he spent just a few minutes in our house). Next day the door was stuck again but this time we could open it since we knew what the problem was. It gets stuck periodically but now we always manage to open it. Since mid-August I have been writing to the New Wave Customer Services about refunding the call-out charge but so far they have been ignoring my e-mails.

Nice people to deal with, noce doors and nice price

I cancelled my order in March 2020 having paid a
deposit.I was aware of terms and conditions but could not proceed with the order due to a design change on my self build project.
I spoke with a senior officer of the company
who was really nice and sympathetic to my situation and very readily agreed to refund my deposit.
On 17/3/20 the same personemailed me to say a cheque was being drawn and she asked for confirmation of my address for it to be sent to.
On 17/3/20 Accounts Dept emailed me to confirm a cheque had been prepared payable to a window installation company.
I replied to say I had never heard of this company.
Accounts replied and apologised for the error .
I chased my refund on 25/3/20,24/4/20,7/7/20,25/7/20 and 18/8/20.
The senior person I first spoke to replied on 24/4/20 advising lock down was the issue and again on 27/5/20 to advise that a full return to work was happening on 1/6/20 and accounts would be in touch.
This is the last I have heard and my subsequent chasers have been ignored.
Irrespective of terms and conditions a refund was agreed by a senior member of staff and at one point a cheque was actually prepared albeit incorrectly(maybe).
I leave prospective customers to read into this what they will.

Our doors were fitted the same week the UK locked down. The contractors were already very covid-19 aware & we felt very protected. Because of the lock down situation they were unable to fit the inner trims, they have since fitted these & the windows now look amazing. We paid an initial very small deposit at the Ideal Home Exhibition & was given the year to make our final decision, which gave us loads of time to check reviews & compare other options. The whole process for us has been fine, with specific positive feedback being given to the gutters & Hollie. We had a 3 door installation & it’s amazing, especially in this lovely weather we’ve had, to complete open our space up & also to have the space partially open for when I’m exercising.

A little slow to respond after initial sale but understandable as only just coming back after lock down due to Covid 19.
Claire in the office and Hollie in installations were extremely helpful and doors were fitted 12 weeks after our deposit was paid which was great. Fitting was quick and fitters were excellent, no fuss, no mess. Door lock is a little stiff but has been noted and appears to be improving. Would definitely recommend the doors look great and are so easy to use.

We had doors fitted in the Summer of 2017. They were never fit correctly and we had a service engineer out to visit. Now, three years later they have broken and are a danger to my children. New Wave are now saying we are not a customer of theirs, even though I have proof of payment and many email chains to prove to opposite.

I would of course be happy to change this rating should New Wave recognise me as a customer and actually repair the doors under the guarantee I was sold.

My wife and I saw the New Wave Store (doors) Stand at the Birmingham NEC DIY Exhibition in 2018 and were most impressed with their new concept. Prior to our relocation from Shropshire to Dorset we visited their factory in Bristol to select a 3 sliding door unit for our new property. All the staff there were most helpful and professional and it was a quick transition from design to installation and we are very pleased with the product. On another note, their Customer Services department did an excellent job of rectifying an installation issue quickly and professionally

absolutely terrible!!
the aftercare is a disgrace and 1st sign of a problem want to exploit and rip you off
£500 to discuss a problem

doors are great but not that good to warrant such poor aftercare

stay away and buy bi-fold just in case there is a problem down the line. there are more window/door companies that can fix bifolds than newwave

I am posting this review here as I am unsure as to which company have supplied my doors please also see New Wave Doors.

Bloody awful experience. poor service, shocking product quality and they have never even provided enough glass for the doors i have so I have plyfold doors!!!

Having seen these doors at the home building and renovation show I was sold and decided to have them fitted in my new extension but having used a local fitter for many years and never had an issue I thought I would introduce him to the product.

What a mistake it was putting my faith in this company to produce a usable or even complete product.

Having placed the order through my fitter back in January we were told that the order would be priority as a trade customer and with this the lies began.

With numerous excuses including "a shortage of aluminium" "they are out for delivery but it broke down" being some of them, only to be delayed by about 5 weeks having had trades onsite on two occasions we were promised delivery again, bare in mind we have paid in full for the doors some week prior as requested, they didn't arrive and some chasing and more contradictory excuses and "they will be with you Monday" 9 am!. Monday comes and I think we can all guess what happened. As we stand around waiting for the delivery the call comes this time from a driver "sorry I haven't left yet, they are still making the doors" well that's amazing as they were apparently ready for delivery some days/ weeks ago! the doors were delivered very much later that day and I sadly was not here as 5 doors got delivered but only four pieces of glass which if I had been here I would have refused the delivery and sent them back there and then.
subsequently the build quality is just appalling locking pins that are so small you can jimmy the doors open! locks that don't locate, doors that fall out of the tracks when you try to use them, doors that fly back and forth in the wind, doors that just do not work, cheap handles that are different in colour to the frames.

Following only a part fitting as they cannot be fitted properly I have contacted new wave on a number of occasions over the past 5 month as the manufacturer of the doors. I have asked if they will assist as they have only offered to help the fitter should we pay more money for a site visit. Near £300 in fact, maybe they could come with my fifth piece of glass which I still don't have some 5 months later and I have been offered no help in anyway by them although we have, as requested sent video and photo evidence of the issues.

I am now having to go through this legally and jointly with the fitter for a refund and it looks like I will have to have a normal set of RELIABLE QUALITY BIFOLDS

Do not buy from them go elsewhere.

Following this review my fitter was contacted by New Wave doors and New Wave Store and through my fitter I was asked to remove the review in which instance they would send a company representative to review the product and assist the fitter and deliver the missing glass.

Following this I tried to contact them myself and was again asked to remove the review as it was deemed defamatory and they would be perusing me regarding this as a legal matter.

This review is factual and nothing more I have all email correspondence with New Wave Doors/Store and the response below is only a portion of an email to me today again asking for the removal of this review by 1600 hours then they will consider helping.

My assumption would be that if any manufacturer had confidence in their product then you would want in the first instance to prove it is not your product that is at fault but the course of action here suggests otherwise and please read reviews on such sites as money saving expert as it has much the same story as mine, threats of legal action before assistance!

The mark of a company is how they deal with the issues that come up. If this had been nipped in the bud when we first had issues and the glass delivered promptly following it being broken, something we were not informed of before delivery onsite, then this may have never been necessary. The fact that we have been misinformed throughout the process and then only a reactive response to my review leaves us utterly disappointed in the company and product that had us sold at the show, to the point we were recommending it to others.

I invite new wave doors/store to come and prove that it is not the product that is at fault as at this time I only have my fitters view point that it is the product and not the fitting.

My only end goal has been to have a working and complete product and as far as I’m aware I have paid no less than the original quote for the doors and the price I paid should not have any reflection on the product I receive. After all you often shop around, I wouldn’t expect to buy a car at a discounted price and then not receive a windscreen or a steering wheel?

Terrible company to do business with. They have moved my installation date back twice. First time because they allegedly didn't read my measurements properly on their form. Have contacted them on multiple email addresses, don't even have the courtesy to get back to me. Only found out I wasn't getting my windows as planned by email one day before the agreed in writing installation date. Plus they want 100% of the money before you see anything. Good luck with that!!!

Fantastic doors and fantastic service, before and after sale.

The doors are beautiful and so completely functional, all the benefits of wide opening bi-fold doors but with practicality too. The company are in polar opposite sides of the country to us, but that made no difference; the email communications, answering queries/questions, when to pay (it is process staged payments), flexibility of installations date (well everything really) was timely and clear to understand. The sales and after-sales are responsive (we had a minor problem after installation but despite the distance from the main factory they efficiently sent someone out to sort things out). I could not fault this company.

New Wave Store Doors - Phenomenal product, fantastic customer service and there is always someone on the end of the phone when you need to speak to somebody. The doors look amazing and are the envy of everybody who visits our house. Thank you guys!

Since I ordered the doors I have had no end of problems getting the doors installed and fitted properly. I won't go into detail...I can write a book about it. They are slightly better organised but still fail to recognise that good customer service does a lot to inspire confidence and promote the reputation of an ethical company. No point spending thousands on marketing when it costs a lot more to repair what poor customer service has destroyed. The doors have now been in place for about a year. I requested a minor repair to my door. I could see daylight through a tiny hole at the top of the the door. It was obvious that it was a warranty job but I still had to pay £199+vat upfront before they will send someone to repair it. The repair was done on 16th Mar and it was confirmed that it was under warranty. When I did not get a refund by 20th Mar I emailed customer service. She told me that she had been away for a week and when she returned on 23rd Mar sent the refund request to accounts. I was told that because of Lockdown they were unable to process my refund. What sort of company withholds money belonging to a 70yr old, living on her own and existing on a state pension. It is not my fault that customer service was suspended for a week because the person in charge was away. Because of Lockdown everyone is getting financial help from the government. No one is helping me.

Firstly I will say that your Company products are great
However your after sales service is the worse I have ever come across.Firstly to charge me £500 to come back and finish the installation was a total rip off. Especially as it turned out that this commissioning was not carried out correctly which meant we had to recall your engineers out again. On this visit their work was completely satisfactory and they confirmed the previous fitting was sub standard.
Your office staff are almost impossible to contact as they are never at their phone stations and do not return customers calls when messages are left asking them to do so.They are not at all customer friendly. It was a case of take or leave it!!
I was even told over the phone that the problem with the doors was caused by my misuse that was not possible as we were unable to open them..It turned out to be poor workmanship.After paying out more than £14000 on your products I feel very let down and I will not be recommending your company to anyone.
Looking at other reviews of your Company and after my personal experience I suggest you look at how much more business you could loose if you maintain your current office staff.

Hollie in Customer Service persisted energetically in getting my new magnetic sliders delivered. Excellent service thank you!

As a Builder of New Homes, we ordered some window components from New Wave and I was impressed at how quickly they sourced our parts and sorted out delivery.
The service was excellent and very swift and I can recommend New Wave
Great customer service thanks :-)