We required some parts for our Tilt & Slide doors, phoned New Wave Doors office at Bristol and spoke to Claire, she gave us a brilliant service and it was all sorted within minutes, she new exactly... Se mer
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Det här tycker kunderna
Outstanding customer service. Six years after installantion, I had a problem with my Wave Doors, the door was fixed on the day I reported it. Fabulous service
Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls... Se mer
I purchased 2 sets of 3m swing and slide aluminium bi-fold doors from New Wave in 2021. Delivery was great and they arrived when expected. I installed them myself and they are still a talking point... Se mer
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Företagsinformation
Skrivet av företaget
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Kontaktuppgifter
18 Clothier Road, BS4 5PS, Brislington, Storbritannien
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,5
Utmärkt
583 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Appalling after sales service/ help.
These doors took months to get right. Mostly because it's impossible to get any customer service or installation advice.
Sales are good. After sales and installation terrible. There is NOBODY to actually speak too with any questions or queries. You have to send an email rather than speak to a person despite being in the middle of installation! So unprofessional and unhelpful.
For sure our builder will never agree to instal these doors again and we certainly can't recommend them.
It's a shame they can't sort this customer service issue out. The end product is good but it shouldn't take so much stress, wasted time, and money to get there.
Like other negative reviews they've tried to get this taken down! ! This is reflected in every negative review. Don't bully people.
If you want more info then ask for it. Happy to provide.
18 oktober 2024
Omdöme utan inbjudan
Svar från New Wave Doors
[UNIDENTIFIED CUSTOMER]
Dear Sally
Thank you for responding to our request for information, after reviewing our records however, we are unable to find any reference to the name or contact information provided.
We would appreciate it if you could provide further details so we can investigate your concerns fully - e-mail: customerservice@newwavedoors.co.uk
Please do get in touch so we can investigate this for you.
Kind Regards
The Customer Service Team
The fitters where lovely and worked…
The fitters where lovely and worked well. however I did a get report of an issue: that my builders battery , in his portable work radio, was taken out of his radio and replaced with the fitters old broken battery. My builders battery was found In The fitters bag. My builder was not impressed and although the doors looked good I am disappointed in this.
14 november 2024
Svar från New Wave Doors
Dear Charlotte
Thank you for your feedback. We're glad to hear that you're pleased with the doors themselves, and we apologise on behalf of your builder as I understand it was an identical part that was mistakenly picked up by our fitter but as soon as he noticed his part in his van he returned to site and returned the item to the builder who was unaware that the part had even been mistakenly picked up.
It is this level of professionalism and courtesy that we inspire in all our staff and i'm so glad that both you and your builder have been a beneficiary our their honesty and courtesy.
If there’s anything further we can do to address the situation or assist you in any way, please don’t hesitate to reach out.
Kind Regards
Customer Service Team
Do Not use this company
Do Not use this company, I gave them a one star review on Google as the fitting was bad, the doors did not work properly and the after service was terrible. This is what I recieved by email yesterday with threats of legal action because of those comments, what a joke.
Good afternoon.
We note that you have made comments in an online review that appear to be malicious, defamatory and deliberately misleading and are intended to cause financial and reputational harm to our business.
This is a serious matter and is now under investigation by our legal team.
Given the serious nature of the matter and as is required by legal insurers, we are unable work with you any further until the content is permanently removed, and our legal team has completed their investigation.
In the meantime, we reserve all rights against you for any financial loss or damages caused by your comments.
Words of advice to New Wave Doors, if the truth hurts sort your compamy out. Look forward to seeing you in court with our client.
Words of advice to anyone looking to use them, DONT.!!
21 juli 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear David
We apologise that you feel this way about your experience with us.
Providing helpful and efficient support is a top priority for us, and we have to hold our hand up here and for that I again apologise.
I will personally reach out today.
Kind Regards
Customer Service Team
A great company to deal with all round
A great company to deal with all round. Easy to get hold of and very helpful staff available whenever I needed, can’t wait for my doors!! Thanks guys
19 november 2024
Svar från New Wave Doors
Dear Customer
Thank you so much for your kind feedback! We're delighted to hear that our team has been so helpful and that you’ve found it easy to get in touch whenever you needed assistance. We pride ourselves on providing an excellent service and product to our valued customers and we're so pleased you’ve been on of the many beneficiaries of this effort.
If you need anything further, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors.
Kind Regards
The Customer Service Team
Product great but totally ruined by the lack of customer service.
During the sale process, the product itself appeared to be of very good quality and was sold very well and informatively. Sadly, after receiving the items and reporting a problem with the lock we did not receive the same level of customer service as we did when originally purchasing the doors. After making an additional payment for a replacement lock to be sent out, unfortunately this has never arrived. We were eventually advised the delivery had been sent to an incorrect address, however, weeks later this still had not arrived. After a number of phone calls and emails, we were either met with long delays, no reply or rudeness. We were originally emailed asking us to leave an honest review of our experience and so that is what we have done. However, we have since been contacted by the company advising that they will send the required parts but only if our review is removed and we agree to not leave any other review of our experience. They have also contacted Trustpilot to attempt to get the review removed. Our customer experience has been extremely poor and put us off from ever using this company or recommending them.
28 oktober 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear KH
Your review contains false and defamatory statements, clearly intended to mislead. Despite our attempt to get information, you have deliberately refused to provide the requested information.
Let us be very clear: this matter is now in the hands of our legal team, and you will be hearing from them shortly. We will take every necessary step to protect our reputation, and we will not hesitate to hold you accountable for the damage caused by your misleading and false claims.
Sincerely
Customer Service Team
Great company to work with!
What a brilliant company to deal with, from enquiry to pricing to installing. The doors are fantastic, and I’m already recommending this company to all my friends and family. I would also like to mention jedd and clare who were just fabulous and couldn’t do enough for me. I was updated throughout the whole process. Really great assets for the compay. Great work!
15 november 2024
Svar från New Wave Doors
Dear Customer
Thank you so much for your fantastic feedback! We’re delighted to hear that your experience with us, from enquiry to installation, was so positive. It’s great to know that you’re happy with the doors and that you’re already recommending us to friends and family.
We’re especially pleased that Jedd and Clare were able to leave such an impression on you. They are truly valued members of our team, and we’ll be sure to pass along your kind words to them along with a breakfast muffin for their efforts.
Thank you again for choosing New Wave Doors! If you need anything in the future, please don’t hesitate to reach out.
Kind Regards
The Customer Service Team
Incredible Doors
The doors are amazing - they look great and are extremely functional. The fitting team was fantastic - very quick and professional It was occasionally a little hard to get hold of the right department to speak to someone after the order was placed - but ultimately everything went to plan and it wasn't a big deal.
7 november 2024
Svar från New Wave Doors
Dear AP
Thank you so much for your great feedback! We’re absolutely delighted to hear that you’re so happy with New Wave Doors and our fitting team.
We apologise for any difficulties you experienced reaching the right department after your order was placed. We’re always working to improve our communication, and your feedback helps us get even better. We’re glad everything went smoothly in the end!
If you need any further assistance, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors.
Kind Regards
Customer Service Team
What a brilliant company to deal with
What a brilliant company to deal with, from enquiry to pricing to installing. The doors are fantastic and I’m already recommending New Wave to all my friends and family.
I would also like to mention that I had the pleasure of dealing with Claire, she’s lovely and couldn’t do enough for me, she ensured I was updated through the whole process
She’s a great asset to the company
7 november 2024
Svar från New Wave Doors
Dear Paul
Thank you so much for your wonderful feedback! So happy that you feel this way about the experience with us. It’s fantastic to know that the doors are exactly what you hoped for, and we’re especially grateful for your recommendations to friends and family.
We’re also so pleased that Claire was able to provide such excellent service throughout the process. She truly is a valued member of our team, and we’ll be sure to pass on your kind words to her.
If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors.
Kind Regards
Customer Service Team
New wave doors
The new wave doors team from sales through to installation was first class, always friendly, efficient and professional...
4 november 2024
Svar från New Wave Doors
Dear Trev G,
Thank you so much for your kind feedback! We’re delighted to hear that your experience with the New Wave team, from sales to installation, was first-class. We take great pride in offering friendly, efficient, and professional service at every stage, and we're so glad you have been one of the many beneficiaries of this
If you need any further assistance, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors.
Kind Regards
Customer Service Team
Friendly and helpful
Zoe,has been so understanding and helpful, the staff at the workshop are well informed and helpful,always there if I had any questions or issues.
24 oktober 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear Norman Hill
Thank you so much for your kind feedback! We're so glad to hear that Zoe and the team were able offer their experience for your benefit. We pride ourselves on providing excellent service, and we're so glad you have been one of the many beneficiaries of this
If you need anything further, don’t hesitate to reach out. Thanks again for choosing New Wave Door.
Kind Regards
Customer Service Team
Brilliant product
Brilliant product, so pleased we got these in our new extension. The team at New Wave Doors are also excellent. Top marks. Highly recommended.
14 oktober 2024
Svar från New Wave Doors
Dear Mr Patel
Thank you so much for taking the time to share your experience with us! It's great to hear that you're so pleased with your New Wave Doors in your new extension.
We thank you for your recommendation. If you ever need anything else in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors—we truly appreciate your support!
Kind Regards
Customer Service Team
New Wave excellent
New Wave, have been superb, right from my 1st communication, you really get the sense that customer service is at there heart. The doors are everything we were hoping, the guys that fitted them, were polite, Friendly and efficient. Everyone who sees them are really impressed. we would have no hesitation in recommending them to Family and Friends.
11 oktober 2024
Svar från New Wave Doors
Dear Mark
Thank you so much for your review! It’s wonderful to know that you're happy with your doors and that the installation team was polite, friendly, and efficient. We take great pride in our product and service, so it’s fantastic to hear that everyone who sees your doors is impressed!
We appreciate you sharing your positive experience with family and friends.
If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors—we’re so glad we could deliver on our promise!
Kind Regards
Customer Service Team
Great product
Great product, really happy with the doors. Customer service staff were very helpful and knowledgable. The part required was identified and dispatched quickly and efficiently. The team also followed up to ensure it arrived safely and I was happy. Would highly recommend this company.
4 oktober 2024
Svar från New Wave Doors
Dear Mr Atherall
Thank you for your great review! We're so glad you're happy with your New Wave Doors. It’s great to know that we were able to quickly identify the part you needed and ensure it was dispatched and delivered without any hassle.
If you need any further assistance, don't hesitate to reach out!
Kind Regards
Customer Service Team
Fitting of the doors went fine
Fitting of the doors went fine. Communication wasn't the best. Still waiting on a response for an issue with my blinds 2 weeks after fitting which was reported on the day of the fitting. As money has been paid I feel they are in no hurry to rectify the issue.
24 september 2024
Svar från New Wave Doors
Dear Louise
Thank you for taking the time to leave your feedback. We're glad to hear that the fitting of your doors went well. We apologise for the delay in communication regarding the issue with your blinds.
We are currently in discussion with our supplier (the company from whom the blinds were purchased) so they can effectively and efficiently diagnose the issue and take the necessary steps to resolve it.
We appreciate your patience and will be reaching out shortly to resolve the issue. If there's anything else you'd like to discuss in the meantime, please don't hesitate to contact us directly.
Kind Regards
Customer Service Team
Excellent
Excellent!
From start to finish these guys were faultless. We met them at the Home building and renovation show at the beginning of this year and they were fantastic there, We were very impressed with the product and they showed us several times the use and the positives. They knew they had a sale but never pushed to get it over the line like most traders would. We signed up and the customer care was great from then on from each department. I made a couple of errors on my measurement form and they picked these up straight away and queried this with me in order for us to not get it wrong at install date, This was great as other companies would have most likely allowed the faults to go through and say at the end "your measurements, Your cost". On the install they were so friendly and professional and couldn't be happier to keep demonstrating the best use. Due to this I have recommended to several friends and family who will be placing an order. I myself am almost ready to make 2 more orders as my house is in the build stage.
DONT GO ANYWHERE ELSE!
12 september 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear Tammy
Wow! thank you so much for your glowing review! We are so glad you you felt this way. It’s fantastic to know that our team made such a great impression at the Homebuilding & Renovation Show, and we’re especially pleased that our product and service stood out to you. We pride ourselves on being helpful and informative without being pushy, so it's wonderful to hear that you experienced the benefits of this.
We also appreciate you mentioning the attention to detail with the measurements—our goal is always to ensure everything is perfect for installation, and we’re so glad we could catch those errors early and help avoid any issues later. We are always there to help for exactly this reason.
We’re so pleased that you're happy with the installation and the ongoing support, and it means a lot to us that you've recommended us to friends and family. We can’t wait to see the finished pictures as your home continues to take shape.
If you need anything else in the meantime, don’t hesitate to get in touch. We’re here to help—and we’re so glad you chose New Wave Doors!
Kind Regards
Customer Service Team
This company was referred by a friend…
This company was referred by a friend after I had seen their doors. They were all very helpful and the young men that showed up were excellent. Polite and tidy, they did an excellent job. I had a couple of questions after they were done and someone came out to help me. Overall very pleased with the whole process and the quality of the product, exactly what I wanted.
27 september 2024
Svar från New Wave Doors
Dear Misse
Thank you so much for your amazing review! We’re glad everything was to your liking. It’s fantastic to know that not only are you delighted with the doors, but that our team as well. We pride ourselves on having a team of highly skilled and professional fitters, and we’re glad they they continue to live up to their name.
If you ever need anything further or have any more questions, we’re always here to lend a hand where we can.
Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
The customer service and advice was as…
The customer service and advice was as fantastic as the doors themselves, a great product and company to deal with.
Thanks for all your help.
19 september 2024
Svar från New Wave Doors
Dear Stephen
Thank you for your wonderful review! We're so glad to hear that you had such a positive experience with both our customer service and the doors themselves. We strive to provide not only a high-quality product but also expert advice and support where we can!
Your feedback means a lot to us, and we’re grateful for the opportunity to have worked with you. If you ever have any questions or need assistance in the future, we’re here to help. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
I am so happy with these doors and the…
I am so happy with these doors and the service has been first class from the start. My buildiers recommended them to me.
Thank you so much I could not be happier, love them
20 september 2024
Svar från New Wave Doors
Dear Debbie
Thank you so much for sharing your feedback with us! It's great to hear that you're so happy with your new doors and the service you've received. It's fantastic to know that your builders recommended us, and we're delighted we could deliver on their recommendation.
Your comments reaffirm we put in on a daily basis to better, both, our product and service.
If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors—we truly appreciate your support!
Kind Regards
Customer Service Team
Best doors by far
I searched around several different door providers before settling on new wave doors. I found the sales team to be knowledgeable and informative and I wasn't disappointed with my decision. The installation was surprisingly painless and the install team were efficient, respectful and cleaned up after themselves. The doors themselves are exactly what we were looking for and we are really pleased with the overall experience. I will be recommending these chaps to my neighbours and friends.
20 september 2024
Svar från New Wave Doors
Dear Julian
Thank you so much for your fantastic feedback! We're delighted that you're delighted with your experience with us. It’s great to know that our knowledgeable sales team were able to leave such an impression on you. We're also, obviously, over the moon to hear you’re happy with the doors—we told you they exactly what you were looking for 😉
Thank you for your recommendations, they really do mean the world to us, and we truly appreciate you sharing with your friends. If you ever need any further assistance, please don't hesitate to get in touch. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Twice the doors have failed in 3…
Twice the doors have failed in 3 months. Neither time has anymore called/emailed me back. I have sent multiple emails asking for help. I then had to pay £50 to get someone out to fix them as we could not leave our house. After sale service is shocking.
Doors are not very well made or designed.
I would strongly advise against using this company for anything.
19 september 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear Fraser
We apologise that you feel this way about our product and your experience with us.
We do understand our communication could have been better on this occasion and we hold our hands up on that front, for that that we apologise.
Apologies
Customer Service Team
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