We required some parts for our Tilt & Slide doors, phoned New Wave Doors office at Bristol and spoke to Claire, she gave us a brilliant service and it was all sorted within minutes, she new exactly... Se mer
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Det här tycker kunderna
Outstanding customer service. Six years after installantion, I had a problem with my Wave Doors, the door was fixed on the day I reported it. Fabulous service
Great doors, when they work. Fitted in during Q4 2024 but 3 weeks ago they no longer open. New Waves attitude appears to be one of total indifference, they just do not care. After several phonecalls... Se mer
I purchased 2 sets of 3m swing and slide aluminium bi-fold doors from New Wave in 2021. Delivery was great and they arrived when expected. I installed them myself and they are still a talking point... Se mer
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Företagsinformation
Skrivet av företaget
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Kontaktuppgifter
18 Clothier Road, BS4 5PS, Brislington, Storbritannien
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,5
Utmärkt
583 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent product, excellent service, .
This family run business provides a customer focussed service. They even dealt with the incompetent builder who was preparing the site for them.
The product is excellent
The company is excellent
I cant wait for my next building project so that I can use them again.
18 december 2024
Svar från New Wave Doors
Dear Dom
Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience with both our product and service.
Customer satisfaction is at the heart of what we do, so it’s great to know that our team was able to assist—even in dealing with site preparation challenges. We always strive to ensure a smooth process for our customers, no matter the circumstances.
We truly appreciate your kind words and your enthusiasm to work with us again on your next project. We’d love to be a part of it when the time comes!
If you ever need anything in the meantime, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Excellent doors, excellent customer service
I’ve had my doors for five years - absolutely love them, have them open all day all summer. Clever design and so easy to open and close (love the blinds too - really smart). The lock was getting a bit temperamental and New Wave sent staff to check - all it needed was some silicon spray but really quick and helpful customer service. Highly recommended.
2 januari 2025
Svar från New Wave Doors
Dear Catherine
Thank you for your wonderful feedback! It’s fantastic to hear that you’ve been enjoying your New Wave Doors for five years and that they’ve been a perfect addition to your home, especially during the summer months.
We’re delighted that you love the clever design, ease of use, and integrated blinds—it’s great to know they’ve made such a difference for you.
We also appreciate your kind words about our customer service. Sometimes a simple fix like silicon spray is all that’s needed, but we’re always happy to help ensure your doors continue working perfectly.
Thank you for your recommendation—it truly means a lot. If you ever need anything in the future, please don’t hesitate to reach out.
Kind Regards
Customer Service Team
A company of real people who care
After visiting multiple showrooms, we decided to go with New Wave for our 2 sets of kitchen back doors and we couldn’t be happier.
From the moment we visited it was clear that the company is run by real people who care about the service they provide. Claire advised us of the benefits and drawbacks and we left feeling completely assured that they were the right company to go ahead with.
They worked with us and our builder to ensure that none of the fine details were overlooked and that we could achieve the finish that we were after.
The installers arrived on time and were really decent guys. I am critical of finishings but they were more than happy to discuss the fine details with me on install.
The quality of the doors is excellent and we have had lots of positive comments. They are built very well and far stronger than some of the alternatives we viewed.
Overall extremely happy and will be ordering another set for our living room next year.
Thanks New Wave!
17 december 2024
Svar från New Wave Doors
Dear Paul W
Thank you for such a thoughtful and detailed review! We’re absolutely delighted that you chose New Wave Doors after visiting multiple showrooms and that your experience has been so positive from start to finish.
It means a lot to hear that our team, especially Claire, made you feel confident in your decision by providing honest advice and ensuring every detail was considered. We truly do care about the service we provide, and it’s fantastic to know that came across.
We’re also pleased that our installers met your high standards and took the time to go over the finer details with you. Quality and durability are at the heart of our design, so knowing that you’ve received positive comments and are happy with the strength and build of the doors is fantastic.
We look forward to working with you again next year for your living room doors! If you ever need anything in the meantime, please don’t hesitate to reach out.
Thanks again for your trust in New Wave Doors—we really appreciate it!
Kind Regards
Customer Service Team
Svar från New Wave Doors
Dear Tony
Thank you for your kind words! We take great pride in delivering top-quality products with exceptional workmanship at a fair price. It’s fantastic to hear that you recognise and appreciate these values.
If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Hard to find a better service...
Having used New wave doors a number of times now I have to say I'm impressed. The product is great, works well and if I ever need any guidance the team are extremely helpful in making sure everything is taken care of.
16 december 2024
Svar från New Wave Doors
Dear Customer
Thank you for your continued trust in New Wave Doors! We truly appreciate your loyalty and are delighted to hear that you’re impressed with both our product and service.
It’s great to know that our team has been able to provide helpful guidance whenever needed—ensuring everything is taken care of is exactly what we aim for.
If you ever require any further assistance, please don’t hesitate to reach out. Thanks again for your support, and we look forward to working with you again in the future!
Kind Regards
Customer Service Team
What a joke
I promised if they did not go back and resolve the lock issue I would leave another review, so what did they do, they sent me a solicitors letter saying that I am blackmailing them, what a joke. I have complained to trust pilot and google.
16 december 2024
Omdöme utan inbjudan
Saw the doors at Excel exhibition…
Saw the doors at Excel exhibition centre in 2023 & they looked fantastic. Knew I wanted them for my extension not yet designed. My architect made plans incorporating the doors & fitted 1 year later into new extension. They look perfect & everyone comments how fabulous they are. From ordering to fitting every went smoothly
12 december 2024
Svar från New Wave Doors
Dear Sally
Thank you for your fantastic feedback! It’s amazing to hear that you first discovered our doors at the Excel exhibition in 2023 and knew straight away that they were the perfect choice for your extension.
We’re delighted that everything went smoothly from ordering to installation and that the doors now take pride of place in your new extension. It’s always great to hear that they’re receiving so many compliments!
If you ever need anything in the future, please don’t hesitate to reach out. Thank you for choosing New Wave Doors—we hope you enjoy them for many years to come!
Kind Regards
Customer Service Team
Amazing product and service
So impressed with the product, sales experience, advice, installation and follow up. We were attracted to the product by the solution it provided for a large opening that did not have the now widely recognised issues associated with the bi-fold options on the market. The website demonstrated this well but being a Mechanical Engineer I was keen to see for myself that the mechanism was of sufficient robustness to deal with usage over a good life span. On enquiry we were invited to the factory where we were hosted by one of the technicians/engineers (perfect for my questions). The product was all it claimed to be on the website. The factory and manufacturing set-up was equally impressive. So product confidence confirmed we went ahead and each step of the way this confidence was reinforced right through to the handover at installation and final provision of documentation. Having used the door now for a few weeks our satisfaction remains 100%. After spending a lot of time researching and pre purchase checks we would recommend the door and the company to anyone seeking this type of solution. Thank you to all at New Wave Doors. Trevor & Lynne Antell, Dorset.
25 november 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear Trevor & Lynne,
Thank you so much for your amazing review! We’re absolutely delighted to hear how impressed you’ve been with every stage of your journey with New Wave Doors—from your initial research to installation and beyond.
It’s fantastic to know that, as a Mechanical Engineer, you took a deep dive into the robustness of our system and that our factory visit confirmed your confidence in the product. We take great pride in our design and manufacturing process, ensuring long-term reliability, so your feedback truly means a lot.
Hearing that your satisfaction remains 100% after using the doors for a few weeks is exactly what we strive for! We sincerely appreciate your recommendation and your kind words about our team.
If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for choosing New Wave Doors—we hope you enjoy them for many years to come!
Kind Regards
Customer Service Team
Client super happy thank you
Client super happy thank you! also brilliant communication from new wave when they had to reschedule. Thank you highly recommend!
3 december 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear Laura
Thank you for your fantastic feedback! We’re so pleased to hear that your client is super happy with their New Wave Doors.
We appreciate your kind words about our communication, especially regarding the rescheduling. We always aim to keep our customers informed and make the process as smooth as possible.
Your recommendation means a lot to us! If you ever need anything in the future, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
Very happy with my doors
Very happy with my doors - they look excellent and work well. I visited the showroom/factory in Bristol and had a good look before making a decision. The price was fair and installation smooth with the installers very friendly and helpful. I had various questions through the process and they were answered in a helpful way. Good to be able to email or phone for information.
21 oktober 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear CBaden
Thank you for your kind words! We’re so pleased to hear that you’re happy with your doors and that they look and work exactly as you’d hoped.
It’s great to know that visiting our Bristol showroom helped with your decision, and we’re delighted that our team was able to assist you throughout the process. We always strive to provide clear communication and a smooth installation experience, so your feedback means a lot to us.
If you ever have any further questions or need assistance, please don’t hesitate to reach out. We truly appreciate you choosing New Wave Doors and hope you enjoy them for many years to come!
Kind Regards
Customer Service Team
New wave doors have been great so far.
I was looking at this option from May 2025. We did our research and even went to bifold suppliers but my gut was telling me to go with New Wave. Eventually a few months later I went full circle and they were great in communication when ordering. I have no experience in the building trade but they were patient and helpful in every stage.
Coming up to Xmas we had our date booked and the fitters came and were so friendly and happy to do the job.
Everything has been working fine....only been a few days since install but I can imagine having amazing summer bbqs and not having to worry about the doors taking space inside the property or outside. Can't wait to use these properly over the spring and summer and even over winter when cooking in an open plan kitchen they are useful to create more ventilation if needed.
The doors look amazing and really will be a talking point when we have people over.
Brilliant service and really helpful people at New Wave who made the whole experience from ordering, talking through the options and installation a great positive experience.
27 november 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear Bhavesh
Thank you so much for your fantastic review! We’re thrilled to hear that after all your research and considerations, you chose New Wave Doors and had such a positive experience from start to finish.
It’s great to know that our team was able to guide you through the process with patience and helpful advice, especially as you navigated everything without a background in the building trade. Our fitters will also be delighted to hear that they made a great impression!
We love your excitement about using the doors for summer BBQs and even during winter for added ventilation—this is exactly what makes New Wave Doors so special! We’re sure they’ll be a real talking point when you have guests over.
If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again for choosing New Wave Doors—we hope you enjoy them for many years to come!
Kind Regards,
Customer Service Team
Great service and product
Everyone on the phone was very helpful and took me through each stage of booking and fitting very well.
They were on time on the delivery date and the installation was very efficient and the workmen was very nice.
The door are great exactly what I wanted
Thank you
13 november 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team guided you smoothly through the booking and fitting process and that everything went as planned on your delivery and installation day.
It’s fantastic to know that the doors are exactly what you wanted—we always strive to deliver both a top-quality product and excellent service. We’ll be sure to pass on your kind words to our team.
If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again for choosing New Wave Doors!
Kind Regards,
Customer Service Team
The doors look and work great
The doors look and work great. The installation was quick and professional. There is a slight rattle when the door is closed and locked when pushed/pulled which I do need to follow up with the company about but it is not really a problem and I suspect can be tweaked. The only reason I can't give five stars is that we had to chase to get updates. There was a delay in production due to materials which was no fault of the company. For us this is a huge purchase and we had a wooden frame bunging up the aperture we had made for the door so combine those two with not feeling like we knew what the plan was for our door, it was a anxiety inducing time. When I did get through, Claire was very helpful.
18 november 2024
Svar från New Wave Doors
Dear J H
Thank you for taking the time to share your experience. We’re so pleased to hear that you’re happy with how the doors look and function, and that the installation was quick and professional.
We appreciate your patience regarding the production delay and completely understand how important clear communication is, especially for a significant purchase like this. We’re sorry that you had to chase for updates, and your feedback will help us improve our processes to ensure customers feel fully informed throughout.
If there’s anything else we can do, please don’t hesitate to get in touch. We truly appreciate your feedback and thank you for choosing New Wave Doors!
Kind Regards
Customer Service Team
Amazing doors
Ordered the doors with a 6 week lead time for delivery. Was informed of a problem with the manufacturing process and a potential of a delay. The team communicated the issue and managed to deliver ans instal the doors as planned without a delay.
Love the doors, can’t wait for summer to make full use of them. Would definitely recommend.
28 oktober 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear Matt
Thank you for your fantastic feedback! We’re delighted to hear that, despite the manufacturing challenge, our team kept you informed and ensured your doors were delivered and installed on time as planned. Communication and reliability are key priorities for us, so it’s great to know you had a positive experience.
We’re thrilled that you love your doors! With summer just around the corner, we’re sure you’ll enjoy them to the fullest. Thank you for your recommendation—it truly means a lot to us.
If you ever need anything, please don’t hesitate to reach out.
Kind Regards,
Customer Service Team
delivered on their promise quickly
Promised me a call back re a minor issue with the door. They called back within an hour and arranged for an engineer to call in on his way past to rectify a fault with the building settling, not the doors. Top service !
28 november 2024
Omdöme utan inbjudan
Svar från New Wave Doors
Dear David
Thank you for your kind words! We're so pleased to hear that our team was able to respond quickly and arrange for an engineer to assist you. It's great to know that everything was sorted efficiently, even though the issue was related to the building settling rather than the doors themselves.
Providing top service is always our goal, and we truly appreciate your feedback. If you ever need anything else, please don’t hesitate to reach out.
Kind Regards,
Customer Service Team
Wavedoors
Had our new wavedoors installed a few months ago and are so impressed the design and how easy to use. They do cost a bit more, but it’s money well spent highly recommend
28 november 2024
Svar från New Wave Doors
Dear TC
Thank you so much for sharing your fantastic feedback! We’re so happy to hear that you’re enjoying your New Wave Doors and their unique design and effortless operation. It’s always rewarding to know that the little bit extra the doors cost is worth the investment for the many years of use you'll get out the doors.
We’re confident that your New Wave Doors will continue to impress you and your family. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for choosing New Wave Doors!
Kind Regards
The Customer Service Team
Great doors and helpful staff
Great doors and helpful staff. They helped ensured everything was measured correctly and discussed the options thoroughly. The doors were delivered within 4 weeks of ordering and the fitters were very clean and they walked me and my wife through the doors once they’d finished. We are very impressed with them, definitely better than our old bifold.
28 november 2024
Svar från New Wave Doors
Dear I.S
Thank you so much for your wonderful feedback! We’re so glad that you’re enjoying your doors and the service you received. It’s great to know that our team was able to lend their expertise ensuring everything was measured accurately and ran through all the options with.
We’re also pleased to hear that fitters left everything tidy and were patient in taking the time to walk you and your wife through how the doors work. It is this level of professionalism and courtesy that we inspire in all our staff and i'm so glad that both you and your wife have been a beneficiary of their honesty and courtesy.
We’re confident you’ll continue to enjoy the benefits of your New Wave Doors, and we're glad you’re already seeing how much better they are than your old bi-folds.
If you need anything further, please don't hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
The Customer Service Team
Would have been 5 stars . . . .
After being let down (robbed!!) by another company, I turned to New Wave having met Zoe and the team at the same show as the aforementioned competitor. Zoe was very helpful, queries were ironed out remotely with the planning and installation teams by phone and email and an order was placed.
Shortly afterwards, I was informed of a delay due to a faulty batch of profile which was not ideal but, was at least well communicated.
The only downside in the whole process was that, during this time, I had a call saying that the white profile had come in and they were trying to prioritise these jobs. I was booked in there and then for an installation date. On the agreed date, I called to find out where the installers were only to find that the installation planner had “no recollection of that conversation”
Installation was rescheduled for the following week. Installation was quick, tidy and the guys were very likeable and polite.
Door looks brilliant and we are very happy with it. But for the scheduling error, it would have been a 5 star review
14 november 2024
Svar från New Wave Doors
Dear Chris
Thank you for sharing your feedback. We're delighted that you're pleased with the final result and that Zoe and the team were able to assist you throughout the process. It's great to know that our communication was clear, and that we could address your questions effectively.
We truly regret the mix-up with the installation scheduling. We understand how inconvenient this was and apologise for the confusion. Rest assured, we are reviewing our processes to ensure that these kinds of miscommunications don’t occur again in the future.
We’re happy to hear that the process went smoothly once installed, and the fitters were courteous and efficient.
If there’s anything else you need or if you have any further concerns, please don’t hesitate to reach out.
Best Regards
The Customer Service Team
Fitters were very professional and…
Update: 03.02.25 Although we love the doors, we are still waiting for NEWWAVE to come back to us with a date to resolve our issues, no longer responding to email contact (which is there preferred contact as stated on website) Not impressed so far with the After Sales or lack of it.
Fitters were very professional and helpful, communication with sales team excellent. Waiting on aftersales to look at a couple of minor issues we have noticed since installation but have been responsive via email and just waiting on date for them to come back and rectify issues. Overall very good experience so far. but only giving 4 starts due to waiting on reported issues to be looked into and rectified. Doors look amazing and we are very happy with them.
17 oktober 2024
Svar från New Wave Doors
Dear Ashley
Thank you for sharing your feedback with us! We’re delighted to hear that you’re happy with the doors (and especially our fitters).
We truly appreciate your patience regarding the minor issues you've reported. We will pick this matter up in the office.
Thank you for bringing this to our attention, and we’re glad to hear that, overall, your experience has been a positive one.
If you need anything else in the meantime, please don’t hesitate to reach out.
Kind Regards
The Customer Service Team
excellent product
excellent product, great price, the fitter was punctual, tidy and worked very professionally. However the aftersales department needs some attention.
But overall very pleased
27 november 2024
Svar från New Wave Doors
Dear Customer,
Thank you for your feedback! It's great to hear that you’re pleased with our product, pricing, and the professionalism of our fitters. These are qualities we purposefully inspire in our staff.
We also appreciate your comments regarding our aftersales service. We’re always working to improve and will certainly take your feedback on board to ensure a smoother experience for all our customers in the future.
If you need anything further, please don’t hesitate to get in touch. Thanks again for choosing New Wave Doors!
Kind Regards
The Customer Service Team
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