New Scientist Omdömen 

253
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TrustScore 1 av 5

1,2

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I took out a trial of New Scientist but decided it was not worth the subscription cost. When I tried to cancel, I found the process less than straightforward. If you are considering a trial, I reco... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Used to be brilliant, since it’s takeover by a company more interested in equality of outcome rather than science it seems to have become more like ‘hello’ magazine. One recent article called for the... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Took out time limited offer and cancelled in good time. They ignored cancellation and took further £65 from card. They reluctantly agreed to refund within ten working days. At end of period said probl... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

You start a trial with the intention of giving the product a go. You set up a reminder on your calendar to either cancel or continue with subscription. They process the renewal charge more than one... Se mer

Företaget har svarat

Företagsinformation

  1. Media och förlag

Skrivet av företaget

Science news and science articles from New Scientist


Kontaktuppgifter

1,2

Mycket dålig

TrustScore 1 av 5

253 omdömen

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3 stjärnor
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Betygsatt 1 av 5 stjärnor

Seems to have forgotten what science is

Seems to have forgotten what science is, and just publishes PC/Woke slanted articles, never missing an opportunity the make a dig at Brexit supporters, Trump supports or Trump himself. The articles make wild assertions and have the tone that these are facts rather than a single researchers opinion.

When I first started reading the New Scientist it used to take me several hours to read it, now around 15 mins as I ignore the wokery. It's gone downhill very much faster since the new editor took over, with silly projects best suited for a pre-teen magazine.

I'm glad I read it via the library RB-Digital service and don't have to pay...

3 september 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you for your comments I have passed these to the Editorial team.
Kind Regards,
Alice - Customer Services Assistant

Betygsatt 5 av 5 stjärnor

Fantastic offer for new customers

Fantastic offer for new customers. It would be rude not to subscribe!

6 augusti 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you for taking the time to write this review.
Kind Regards
Alice - Customer Services Assistant

Betygsatt 3 av 5 stjärnor

New Scientist is now overpriced

I started reading New Scientist in 1979 when it was 35p. It is now £5.95. To reflect the reduction of the value of money since 1979 it should be priced around £1.75. Notwithstanding subscription discounts, I am not sure that the quality has increased enough to justify the current price.

18 juli 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you for sharing your views with us.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 5 av 5 stjärnor

Nice to have a source of the latest…clue

Nice to have a source of the latest theory’s about all the things that nobody understands.

9 juli 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you for taking the time to write this review, customer feedback is very important to us.
Regards
Lorraine - Customer Services Assistant

Betygsatt 5 av 5 stjärnor

Very enjoyable magazine..

Very enjoyable magazine... I've read it for years, so £10 for 10 weeks seems extraordinary, though I'm guessing this is a one off which will change after 10 weeks so I will need to see if the cost after that is affordable. I hope so.

9 juli 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you for taking the time to publishing this review.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 5 av 5 stjärnor

Great to have this online now often…

Great to have this online now often bought paper version. Good to have lqtest science news that you can rely on without any political slant

9 juli 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you so much for publishing this review.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 1 av 5 stjärnor

Recent returnee - what a disappointment

I recently resubscribed after a few years’ gap and was looking forward to reconnecting with my regular trustworthy and entertaining science fix. What a disappointment - what has happened to this magazine? The science news is thin, the features often unauthoritative, the comment often specious, and the humour neither sharp nor funny. On top of that, every issue features a reprinted feature from an old edition (which i could presumably read a back number on the app if i wished) and another feature excerpted from a New Scientist book. It’s sad to see such a wonderful publication reduced to this.

5 juli 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you for your comments I have passed these to the Editorial team.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 5 av 5 stjärnor

Received refund after 3 weeks

I placed an order for a subscription by mistake. I then emailed AND called to exercise my right of cancellation for a refund within 14 days. On the phone, I was told that they had to escalate it and I would receive an email regarding the refund however I have not received anything. After multiple emails and phone calls, it seems very difficult to get anything done with this company.

UPDATE
Finally received refund today so I am happy with the conclusion.

2 juli 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

I am really sorry to hear of your frustrations in obtaining a refund. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and review the issues.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 5 av 5 stjärnor

Consistently excellent content

Consistently excellent content
I always enjoy reading the magazine, due to the breadth and quality of the information. Access to the archive on the website is also very useful.

19 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you, we appreciate you taking the time to post this review.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 5 av 5 stjärnor

Fine

Fine, no problems

19 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you so much for publishing this review.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 2 av 5 stjärnor

Out of touch.

I wish to purchase the recently published New Scientist book 'The nature of reality'. I have made several attempts to contact them about this but to no avail. Why on earth don't they have a customer-service e-mail address?

18 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

I am really sorry to hear you are experiencing problems obtaining this book. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and rectify the problem.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 3 av 5 stjärnor

I am so disappointed

I am so disappointed. I loved your magazine but i am very angry since I've read an article of Graham Lawton about misleading science (may 6th 2020) with hydroxychloroquine as lonely exemple. Now I'm asking : Is NS impartial ? Can I believe it ?
Other subject : 4 weeks to receive the magazine is too long. So I think I'll quit at the end of my annual subscription.
With regrets

18 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

I am really sorry to hear of your disappointments. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and review the issues.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 5 av 5 stjärnor

A great bench mark in a world of…

A great bench mark in a world of theatrical statistics and political spin -well done to you all! 👍👷

17 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you for publishing this review.
Lorraine - Customer Services Assistant

Betygsatt 5 av 5 stjärnor

I read every issue

I read every issue, cover to cover, except the physics news which is beyond me. New Scientist is always thought provoking and I enjoy being part of the community of readers.

17 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Thank you for publishing this review.
Lorraine - Customer Services Assistant

Betygsatt 3 av 5 stjärnor

I thought I'd ordered the print…

I thought I'd ordered the print version+ app, but have received none since renewal.
I cannot get the information telling me whether you have stopped printing it or not. I'd much prefer it to the app.

17 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

I am really sorry to hear you have not received anything since you renewal to New Scientist. We would like to investigate this further. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and rectify the problems.
Kind Regards
Lorraine - Customer Services Assistant

Betygsatt 1 av 5 stjärnor

The videos are constantly buffering

The videos are constantly buffering, have been horribly organised (there is no search function) and best of all are often recorded in loud malls with echoing background noise. Seriously, what are you thinking?

13 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Hi there,
I am sorry to hear you are experiencing problems with our videos, this is an area of the business we are focusing on improving and we value all feedback. If you would like to email us on customerhelp@newscientist.com we can get some more information from you and the team responsible for this can respond.
Kind regards, Emma Robinson
Head of Customer Experience

Betygsatt 1 av 5 stjärnor

Declining scientific quality

After 20 years I decided to stop my subscription. The scientific content isn’t of high quality anymore, it makes boring reading, and I already read most of it free from various newsletters. Sad.

11 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Hi there,
Thank you for taking the time to leave a review, i'm sorry to hear you have decided to stop your subscription. If you would like to get in touch with the Editor, Emily values all feedback regarding the content at Editor@newscientist.com.
Kind regards,
Emma Robinson
Head of Customer Experience

Betygsatt 1 av 5 stjärnor

Appalling Customer Service

I attempted to buy a subscription to New Scientist as a gift for my father. I used the gift subscription option on their website, which instantly diverted me to their standard subscription signup page. This was a bit of a red flag because a typical gift subscription page would usually allow you to enter your own details alongside those of the recipient.

That wasn't possible, so I entered my own details for billing purposes, assuming that I'd be able to activate the subscription on a different email address.

I was right. You can activate the subscription on another email address, but a couple of days after my father did this, the account was blocked. The New Scientist staff advised they'd blocked the account because they couldn't link it to a subscription. Sigh. Over the next six weeks, my father and I emailed back and forth with the New Scientist trying to explain the issue to them and get it fixed.

As I see it, this was clearly caused by a concerning flaw in their processes, but at no point did I feel like the customer service team really comprehended this. Actually, they weren't willing to address or respond to any of my questions or queries. It seemed a little like I was emailing an automated system. After 6 weeks, we were informed that the issue was resolved. However, my father still cannot log in or activate the account.

He received a physical copy of New Scientist in the post though - which is odd because I only purchased a digital subscription! Given that six weeks were wasted, I asked if the subscription could be restarted, but I never received a response as to whether this had happened or not. I don't have the will to spend half my life trying to fully resolve this, so I guess my poor old man will just have to make do with whatever comes through the post.

This is the most appalling customer service experience I've ever had. I don't typically write reviews but I felt incensed enough by this fiasco to do so. Reading some of the other reviews here, I'm now concerned the next battle will come when they bill me for a renewal without my knowledge or consent. I will never touch this magazine again and would implore anyone reading this to avoid wasting your time, energy and finances.

10 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Hi Mark,
I am really sorry to hear about the poor experience you have had with New Scientist. This is by no means the standards we would expect and I would like to investigate this further. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can we can get some more information from you and and rectify the problems with your fathers online account?
Kind regards,
Emma Robinson
Head of Customer Experience

Betygsatt 2 av 5 stjärnor

No longer a quality publication

The quality of the articles has gone way down in the past year or so and now the cost of my annual subscription has gone up by 20% (whilst UK inflation is currently 0.8%). Time to cancel and look elsewhere I think!

2 juni 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Hi there,

Thank you for taking the time to leave a review, i'm sorry to hear you have decided to cancel your subscription. If you would like to get in touch with the Editor regarding the editorial, Emily values all feedback at Editor@newscientist.com.

With regards to your price increase, we appreciate price increases are never easy and we always endeavour to give our subscribers the best savings however, due to the increasing cost of print, production and postage there was a need to increase subscription prices. If you would like to discuss this further, please get in touch at customerhelp@newscientist.com

Kind regards,
Emma Robinson
Head of Customer Experience

Betygsatt 1 av 5 stjärnor

Really awful magazine should not…

Really awful magazine should not contain the word scientist in their name

Based on unconfirmed, untested, incomplete information that is dangerous and misleading, disregarding and damaging to human rights advocates

5 maj 2020
Omdöme utan inbjudan
Logotyp för New Scientist

Svar från New Scientist

Hi there,

Thank you for taking the time to leave a review, i'm sorry to hear you are unhappy with the editorial content. If you would like to get in touch with the Editor, Emily values all feedback at Editor@newscientist.com.

Kind regards,
Emma Robinson
Head of Customer Experience

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