Hi Duncan,
Thank you for your review, and I'm sorry to hear you experienced this problem with the vehicle.
When you purchased the car, it came with a three-month "back to base" warranty. This meant that if you experienced any issues, we would have been given the opportunity to inspect and repair the vehicle ourselves.
From my understanding, the vehicle went into limp mode and you chose to take it to a local garage. You then authorised repairs totalling approximately £750 without first contacting us or giving us the opportunity to assess the fault. The first we became aware of the issue was when you emailed us the invoice and asked us to reimburse the cost.
At the time, we explained that had we been given the opportunity, we could almost certainly have repaired the vehicle at a significantly lower cost. As you were only around 50 miles away, we could have arranged to collect the vehicle and worked with you to resolve the problem.
I was under the impression there had been some dialogue between yourself and the salesman involved. If he failed to respond to any communication from you, then I sincerely apologise for that.
If you still have a copy of the repair invoice, please email it to me at adam@newmanandreidy.co.uk. Although I cannot promise an outcome given the circumstances, I am more than happy to review it personally and see whether there is anything I can do to help.