It's been 4 weeks and still waiting for my flight refund, cancelled due issues in the middle East. Was hoping we would have the money back soon so we can book an alternative for May Half term. Everyon... Se mer
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Det här tycker kunderna
I had never heard of Netflights before. I came across them on Travel Republic when looking for a flight only deal. Much cheaper than Ryanairs own website and Skyscanner. Online service from them quick... Se mer
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We sadly and frustratingly had our flight cancelled today due to the issues in the Middle East. Our airline and insurer were absolutely useless in offering us any help or advice. We called netflight... Se mer
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I booked three flights to Dubai flying virgin through Netflights. The flights were cancelled due to the Middle East conflict. I’m happy to say once Netflights received the refund from Virgin they refu... Se mer
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Fantastic offers on cheap flights, great hotel deals, holiday bargains and car rental offers worldwide to Europe, USA, Australia, New Zealand, Asia, Africa and the Middle East
Kontaktuppgifter
Netflights.com - Lancaster House, Centurion Way, Preston, PR26 6TX, Preston, USA
- +44 843 178 6631
- www.netflights.com
4,5
Utmärkt
8 tn omdömen
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It seems that netflights want more info
It seems that netflights want more info re my review. My grandaughter is trying g to speak to netflights.com as she was supposed to flyhome from srilankan on march8th. They have notcontacted her as they should
I don't want yo put her details on here but I can provide them via their customer service email email.
8 mars 2026
Omdöme utan inbjudan
Svar från Netflights
:::writing
Hello Jacqueline,
Once again, we apologise for this issue regarding your granddaughter’s flight from Sri Lanka.
As mentioned previously, there is a team responsible for assisting with her reservation — please send all relevant information to the email address listed in the reservation documentation.
Due to the current situation in the Middle East, the team is doing their best to contact all affected flights, and they will get in touch with you as soon as possible.
In the meantime, we recommend checking the official updates and following the instructions provided through their official communication channels. You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we sincerely hope the situation is resolved for you as soon as possible.
Kind regards,
The Netflights Team
I am extremely disappointed with the…
I am extremely disappointed with the lack of support regarding my cancelled ticket. I booked an Emirates flight through Netflights with the travel date on 1 March. The ticket was cancelled due to the war situation, and I have been trying to get an update for the past 9 days.
I had already left a review earlier, but the response I received was not helpful. I was told that the ownership of the booking had been transferred to previous owners and that I should contact them. However, no contact information for the previous owners was provided, which leaves me with no way to resolve this issue.
This situation is very frustrating. As a customer, I booked through Netflights and should not be left chasing unknown contacts to get a response about my own booking. I request a clear update and proper assistance regarding my cancelled ticket and refund.
I would appreciate an immediate response and a proper resolution to this matter.
1 mars 2026
Omdöme utan inbjudan
Svar från Netflights
Hi Aleena Mary,
We’re very sorry to read about your experience and understand how frustrating this situation must be.
As explained previously, any updates must be handled directly by their team, as they have access to the booking and the airline’s information.
Please note that all the direct contacts you need for your cancelled flight and refund are provided in the official statement available at this link: https://mytrip.netflights.co.uk/information/uae-travel-disruption
If you read through it carefully, you will find the appropriate contacts to get proper assistance.
We hope this helps you resolve the issue quickly.
Kind regards,
The Netflights Team
Stuck in Dubai
I am stuck in Dubai due to my connection with an Emirates flight being cancelled because of the current circumstances.
I booked the flight with Netflights, Emirates have put me up in a hotel & have said refer to your agent for a flight home Netflights have not been answering their phones or responding to emails & have left me stranded it’s totally unacceptable I would advise never to book a flight with Netflights there is absolutely no support …
I have just seen the reply to my review?
So Emirates tell me to contact you & you say contact them what I am to do I cannot get in contact with any of you ???? Please can you re-book me a flight I do not mind any airport in the Uk …you must have more power than me to get in contact with Emirates
I have now been stranded in Dubai for 7 days I queued for 5hrs early this week to get this Sundays Flight which is now cancelled
This Review response is the first response I have had from Netflights despite numerous emails I have sent. Myself & my husband have spent hours on hold on the phone.
I finally mananged to get a flight on 8th March thank you to Emirates. The only response I had from Netflights was the answer to my review below…It is not worth booking with this company they are not interested in the well being of their clients they are completely unresponsive once they have your money, they do not care what happens to you.Pay the extra & book with the airline NETFLIGHTS is a NO GO company.
3 mars 2026
Omdöme utan inbjudan
Svar från Netflights
Hello Mr. Pearce
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The NetFlights Team
Netflights customer service team
Netflights customer service team, I am chasing you for nearly a week now about my requests in vain. Your customer service is awful. I regret having use your company to book my flight. I will never recommend you.
6 mars 2026
Omdöme utan inbjudan
Svar från Netflights
Hello,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The NetFlights Team
AVOID - Total lack of response
I have been trying to make a flight change for two days now, the online website wont allow me to make a change as apparently they have been bought out by a Spanish company and no online changes can be made to booking made before January 2026. I have spent 3 hours on hold over the last two day and no answer. I have also emailed customerservices and Amendments email addresses and no response:
4 mars 2026
Omdöme utan inbjudan
Svar från Netflights
Hello John,
We apologise for the issues you are experiencing while trying to change your reservation.
As your reservation was most likely made before 21 January, we recommend that you access and log in using the following link: https://mytrip.netflights.co.uk/book/check-my-booking/
Once logged in, please follow the steps provided so you can see the best options for your trip.
As always, we remain available should you have any further questions.
Kind regards,
The NetFlights Team
Since Netflights have been sold they…
Since Netflights have been sold they are a complete & utter waste of time. I’ve spent ten of thousands with them over the years but I wouldn’t spend £10 with them now. Customer service is now completely non existent!!
2 februari 2026
Omdöme utan inbjudan
Svar från Netflights
Hello Paul,
First of all, we would like to apologise for any issues you may have encountered while searching for a new trip on our portal.
As you may be aware, we are currently going through a transitional period. However, we do have a team of agents ready to take your call 24/7 through the communication channels listed online.
Kind regards,
The NetFlights Team
Zero communication
Been trying to call Netflights for 2 days now since my flight to Doha on Qatar airlines was cancelled because of the troubles in the middle east.Yes i understand they are busy but i have spent hours on the phone listening to a recorded message saying my call would be answered shortly which it never is.Emailed them but still no reply..I need my refund so I can book another flight elsewhere.
3 mars 2026
Omdöme utan inbjudan
Svar från Netflights
Hi Mark,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries across the industry. While this does not diminish your experience, it may unfortunately have impacted response times.
Please bear with us while our teams work through impacted bookings as quickly as possible. We are closely monitoring developments and are focused on supporting all affected customers.
We understand how stressful this must be and sincerely apologise if you felt unsupported at any point.
Please send us a private message with your booking reference and contact details. Our team will look into this.
Kind regards,
The Netflights Team
I had a very poor experience with…
I had a very poor experience with Netflights.
My flight was cancelled due to the current war situation, which is obviously outside my control. Since then, Netflights has completely failed to provide any support. I have received no meaningful response to my emails, no updates, and no assistance with rebooking or refunds. It feels like I have been completely ghosted.
What makes this worse is the lack of any reliable way to contact them. There is no effective customer service channel, no accountability, and no urgency shown despite the seriousness of the situation. When you are stranded or facing uncertainty because of global events, the last thing you expect is total silence from a company you trusted with your booking.
This level of customer service is unacceptable. I would strongly advise others to think carefully before booking through Netflights, especially if something goes wrong. When issues arise, they simply do not seem to be there.
1 mars 2026
Omdöme utan inbjudan
Svar från Netflights
Hello Sharon,
We’re very sorry to read about your experience and truly regret the frustration this situation has caused you.
Due to the current circumstances and the flight cancellations resulting from the conflict, there has been an exceptionally high volume of enquiries.
Unfortunately, we are unable to assist you with your reservation, as it was confirmed with the previous owners and, therefore, you will need to address your enquiry directly with them.
Please bear with them while the teams work through impacted bookings as quickly as possible.
We recommend you to check the official updates and follow the instructions provided through their official communication channels.
You can find the latest information here:
https://mytrip.netflights.co.uk/information/uae-travel-disruption
Thank you for your understanding, and we truly hope the situation is resolved as soon as possible for you.
Kind regards,
The Netflights Team
Great service
We sadly and frustratingly had our flight cancelled today due to the issues in the Middle East.
Our airline and insurer were absolutely useless in offering us any help or advice.
We called netflights and spoke to a lovely young lady called Hayden. She went absolutely above and beyond for us today. We couldn’t get a new flight sorted but we were really looked after. Very thankful and we’d definitely consider netflights again in the future!
28 februari 2026
Omdöme utan inbjudan
Svar från Netflights
Hi Ashley,
Thank you so much for sharing your experience!
We’re really sorry to hear about the frustration caused by your flight cancellation. Situations like that are always stressful, especially when the airline and insurer aren’t able to provide support.
We’re delighted to hear that we were able to assist you and go above and beyond to make sure you felt looked after. Your kind words mean a lot.
We truly appreciate your trust and hope to help you with smoother travels in the future.
Kind regards,
The Netflights Team
Svar från Netflights
Dear Anoop, thank you very much for your words!
We are glad to know that everything was perfect with your reservation!
Wishing you safe and happy travels!
The NetFlights team
This was once an excellent travel agent…
This was once an excellent travel agent with high standards of service. Recent management changes have resulted in it being reduced to a web site with no customer service at all. What a pity! I used to spend thousands of pounds a year here but never again. Ahmed and Muhammad try hard but the new system is loaded against them.
21 februari 2026
Omdöme utan inbjudan
Svar från Netflights
Hello Ian,
As you may be aware, Netflights is currently going through a transitional period.
However, our team is working around the clock to source and provide the best experiences and offers, whether through our website, app or by phone.
We appreciate your feedback and hope to welcome you back to travel with us in the future.
Kind regards,
The Netflights Team
No support from agent or flight
Booked a flight through yourselves and had a 12 hour delay/ late change in flight schedule only to be told whilst I was at the airport, called the agent for assistance only to be told to wait at airport for the rescheduled time no lounge offered, no food, no refreshments & no internet- just left alone/ abandoned !
Very disappointed ☹️ neither agent nor flight took ownership of mess even after following the claim instructions no compensation or acknowledgement of distress caused! Very disappointing!
19 december 2025
Svar från Netflights
Hi Joas,
We’re very sorry to read about your experience.
We completely understand how upsetting that must have been.
When a flight is delayed or rescheduled, the operating airline is responsible for providing assistance at the airport in line with their obligations. That said, we’re sorry to hear you felt unsupported during the situation. That’s certainly not the experience we want for our customers.
Please send us an email with your booking reference so we can look into this further for you.
We truly appreciate you taking the time to share your experience.
Kind regards,
The Netflights Team
Svar från Netflights
Hi Alan,
Thank you very much for your kind words!
We’re delighted to hear that you found our team helpful, knowledgeable and efficient, and that everything was handled smoothly for you.
We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind regards,
The Netflights Team
One of the best
I’ve used Netflights for many years and they’re one of the best flight comparison sites hands down.
15 februari 2026
Omdöme utan inbjudan
Svar från Netflights
Hi Paul,
Thank you very much for your wonderful feedback!
We’re absolutely delighted to hear that you’ve been using Netflights for many years and consider us one of the very best flight comparison sites. That truly means a great deal to us.
Your continued trust and loyalty are hugely appreciated, and we’ll keep working hard to provide the competitive fares and reliable service you expect.
We look forward to helping you plan many more trips in the future.
Kind regards,
The Netflights Team
It is all about money
I have email and called no one is will to take countability and they keep blaming others. They need to refund my flight money. Yet, no answer. I will keep posting until I get an answer.
15 december 2025
Omdöme utan inbjudan
Svar från Netflights
Hi J Louise,
We’re very sorry to read how frustrated you’re feeling, and we completely understand how concerning it is when you’re waiting for clarity about a refund.
At Netflights we certainly don’t want any customer to feel that responsibility is being passed around. If you’ve been contacting us without receiving a clear response, that’s not the experience we aim to provide.
Refunds can sometimes depend on airline processes and timelines.
We’d really like the opportunity to look into this for you and give you a transparent update.
Please send us an email with your booking reference and contact details so we can investigate this as a priority and respond to you directly.
Kind regards,
The Netflights Team
The company has now changed hands.
The company has now changed hands, but we did not know. We had booked a holiday to Bali last year with NetFlights and had a great time. We phoned after we got back to book a return trip. So far, so good.
We had our booking reference so just after Christmas I used the booking reference to check my booking details and I got an error message advising that the system did not recognise my booking number. I tried phoning and after a number of extended waits I checked with AI "why can I not get through to NetFlghts?" I got a message back advising me that NetFlights had ceased trading and not to worry, my holiday was safe!
My wife and I pondered what we should do, should we continue and hope that we will have our holiday fulfilled, taking a chance, or cutting our losses. We were told that the website we were using was no longer owned by the new owners - hence our booking reference will not work. We have just received advice - via an email - of a change in ownership. Whoever came up with the transition plan to manage the changeover failed to consider their customers.
I WILL NEVER USE NETFLIGHTS AGAIN.
14 januari 2026
Omdöme utan inbjudan
Svar från Netflights
Hi Robert,
Thank you for taking the time to share your experience.
We’re genuinely sorry to read how concerning and frustrating this situation has been for you and your wife.
Please be assured that confirmed bookings remain valid and protected.
The temporary issues accessing booking details were related to system and website changes during the handover, not the status of customers’ holidays.
We’re truly sorry that this experience has left you feeling unable to travel with us again.
If you would be willing to contact us directly with your booking details, we’d very much like the opportunity to review your case and provide reassurance.
Kind regards,
The Netflights Team
Love my Netflights team
Highly recommend the team at Netflights. Have been booking with them for years. James the florida guy is wonderful. Going to miss them now they have been taken over and are losing these wonderful people.
13 februari 2026
Omdöme utan inbjudan
Svar från Netflights
Hi,
Thank you so much for your lovely words and for your loyalty over the years.
We’re delighted to hear how highly you rate the team at Netflights.
We completely understand that change can feel unsettling.
Please be assured that our commitment to providing the same friendly, knowledgeable service you’ve come to expect remains at the heart of everything we do.
Thank you again for your recommendation and continued support.
Kind regards,
The Netflights Team
Good service
11 december 2025
Svar från Netflights
Hello Yasmine,
Thanks for your feedback!
We’re glad you enjoyed our service!
Kind regards,
The Netflights Team
Excellent customer service from Ben
Air France cancelled my short connecting flight to Paris to transfer onto my long haul flight to Mexico. Ben was really helpful and managed to get me on a direct flight instead from London to Mexico after a discussion with Aeromexico who were at first reluctant to rebook me on the direct flight without charge as the flight cancelled was Air France's rather than theirs.
Ben really did all he could to accommodate my needs and got a positive result so thanks again to Ben.
9 februari 2026
Omdöme utan inbjudan
Svar från Netflights
Hello Edward,
Thank you very much for sharing your experience!
We’re delighted to hear that Ben was able to support you during a challenging situation and find a suitable solution.
We truly appreciate your feedback and hope to assist you again in the future.
Safe travels!
The Netflights Team
I'm happy with using them and would again.
Booked on the phone. The guy was really helpful and witty. The price was great. Tickets issued quickly. All good. So good that I paid their extra £15 for some sort of insurance I will never use, but also £50 off the next flights I book with them, as I know I'll use it.
11 juli 2025
Svar från Netflights
Hello Daniel,
Thank you for your review!
We’re really pleased to hear our team was helpful and made the booking easy with great value.
We look forward to helping with your next flights!
Kind regards,
The Netflights Team
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