Nest in Essex Omdömen 

I had a great experience with Nest, Rachel was very helpful all the way through the process

We recently sold our property through Nest in Essex and had a fantastic experience working with Rachel. From our first meeting through to completion, she was professional, proactive and always kept us updated. Communication was excellent throughout, and Rachel went above and beyond to ensure everything progressed as smoothly as possible. Her knowledge, support and friendly approach made what can be a stressful process much easier. We wouldn’t hesitate to recommend Rachel and the team at Nest in Essex to anyone looking to buy or sell a property.

Tried to rent a property and there callback policy is 24 hours. After constant calling to try and view a property. I was told it was gone. I asked why I wasn’t advised that they had too many viewings only to be told well we didn’t know what was happening

Rachel was very helpful throughout the whole loving process and made our experience much more at ease. She was always quick to respond and help us out if and when we needed it. Would highly recommend

From the valuation to the completion, Rob was absolutely on the case. He made the experience stress free. I would definitely recommend Nest 100%.

Thanks so much to Rachel at Nest who could not have been more helpful during my purchase. The transaction was made smoothly and without the stress usually associated with property transactions. Nothing was too much trouble and every enquiry made by me was answered promptly and in a friendly manner. Thanks so much, highly recommended.

Rachel at Nest was brilliant. Sold my house after the first days viewings, above guide price, pictures looked great, communication spot on, couldn’t ask for more. I have already recommended you to a friend of mine. Thanks so much for all your help Rachel. James

Honestly cannot fault this estate agent. Rachel was absolutely brilliant and worked hard with the sale of my house. I valued her guidance and support and she was excellent at providing regular updates.

My experience with Rachel and the team at Nest was exceptional. Notably, Rachel maintained her responsiveness during her holiday period, ensuring continuity. Her efforts were instrumental in securing a deal that we had considered unattainable. I offer my strongest recommendation for Rachel and her team.

If you value professionalism, communication, and respect, I would strongly recommend avoiding NEST Estate Agents. What should have been a straightforward home sale turned into one of the most stressful experiences we’ve ever had.

From start to finish, we found the service disorganised and below professional standards. Here’s a summary of what we experienced:

📸 Poor Marketing from the Start

The photos initially used to market our home were of poor quality — dark and unflattering — and we had to ask for them to be redone. This caused unnecessary delays and didn’t reflect the standard we expected from a professional agency.

⏳ Lack of Urgency and Organisation

It took much longer than expected to get our property properly listed. Communication felt inconsistent and slow throughout the process, and we frequently had to chase for updates.

☎️ Overstepping Professional Boundaries

At one point, we felt the agent became overly involved in aspects of the sale that should have been handled between solicitors. This created confusion and additional stress. When we raised our concerns, our request for clearer boundaries was not properly acknowledged.

😡 Unprofessional Communication

There were several tense conversations during the process that we felt were handled in an unprofessional manner. Even our solicitor commented on the tone of one exchange and stated she would prefer not to work with the agency again.

🏠 Pressured to Proceed Against Advice

We felt under pressure to move forward with the sale before certain key steps — including mortgage confirmation — were finalised. This went against the advice of our solicitor and added unnecessary risk to an already stressful transaction.

💬 Patronising and Dismissive Behaviour

At various points, comments made by staff came across as condescending and dismissive of our concerns. We felt our situation was not being taken seriously, and this further eroded our confidence in the service.

💸 Contract and Invoice Confusion

There were discrepancies between what we were initially told about fees and what appeared in the paperwork. We only received a copy of the contract after completion, which was disappointing and not what we expected from a professional agency.

⚠️ Complaint Escalated

Our experience was so poor that we submitted a complaint to The Property Ombudsman, who has accepted the case for review. The matter also went to small claims, where the agency agreed to cover costs and provide a 10% reduction in fees.

💬 Final Thoughts

Based on our experience, we would not recommend NEST Estate Agents. There are many other agencies that communicate clearly, act professionally, and genuinely prioritise their clients’ best interests.

We hope sharing our experience helps others make an informed decision before instructing this firm.

Bought a property through Nest and Rachel friendly, welcoming and helpful throughout. She answered all my enquiries and chased the solicitors on both sides to speed up the process when needed.

Rachel was great from start to finish, kept me in the loop on everything and helped with chasing solicitors.

Having been on both sides of selling with, and buying with Rachel, I can thoroughly recommend her on account of honesty, hard work (for you) and integrity.

Rachel was absolutely outstanding. It was my first time selling a property and I felt a little nervous about the process. Rachel was really warm and professional. She explained every step and went above and beyond to help make the process as smooth as possible. Rachel maintained fantastic communication throughout and was happy to answer any questions I had.

I can’t recommend Rachel and the team at Nest in Essex enough. Thank you!

We recently used Nest to sell our late father’s house and couldn’t be happier. Dan went above and beyond in very challenging circumstances and we never lost faith in him. He worked really hard to secure the sale and we felt we could trust him throughout. Well done Nest !!!

We wanted to share our experience of working with Nest and particularly Dan Kirby ,who has handled the sale of our late father’s house with extraordinary excellence.
From the very beginning, his professionalism and empathy has been outstanding. He had to work with the Executors of our Father’s estate and extended family to co ordinate both viewings and engineer visits.
We know he also supported other parties in our chain who weren’t being supported adequately by their own legal teams nor estate agents.
No matter when we reached out to him, he was completely up to speed, calm and resilient. Several times he navigated us through the difficult circumstances we found ourselves in, offering solid advice and precise information.
He never wavered from goal of getting the Sale over the line and always had our best interests in mind. He gave us confidence and we fully trusted and appreciated his dedication.
We honestly would not have achieved such a positive outcome without him and we owe him an enormous Thank You .
Personally, if my own home goes on the market at any time in the future I will definitely come to Dan and to Nest with the absolute confidence that he will do the best job possible.

We recently used Nest to sell our property!
Rachel was appointed our agent from day one and her professionalism, knowledge and passion immediately shone through.
In a competitive market, Rachel reassured us the best price to value the property. She explained clearly the best ways to market the property and took control in arranging viewings and offers efficiently!
Rachel communicated throughout the process, and if we needed to contact her and she was unavailable she would contact back asap. There was no chasing from me!
Rachel made the whole process from start to finish extremely stress free and we would highly recommend Nest to friends and family who are looking to buy/sell in the future.
Thankyou again 😀

I had the pleasure of using Nest in Essex to sell a second property and they were extremely helpful, friendly and professional at every step. I was able to sell my property very quickly and for over the asking price, so well done to Rachel and the team!
I was also very impressed with the recommended solicitors (Juno) who were very efficient and communicated well. Having the app/dashboard with regular updates was very helpful.

We went to view a house that was gorgeous at 500,000-550,000 day before we were due to view this after waiting a week the price changed to 550,000 -600,000 we were told that because of so many calls they put the price up to stop the calls coming in. To find the property sold for 600k. We placed a bid and I was told we have had bids from 550-565.000 and one of 592,000. They seem to use it as auction room. Never again will I waste my time viewing under these circumstances. Weir gardens Rayleigh Essex

After a terrible experience with a previous estate agent, we reached out to Nick at Nest. From the start, Nick couldn't have been any more helpful. He answered all questions promptly, no matter how stupid they were. Hes professional in everything, clear and impartial with all aspects of the move. He is there every step on the move with an excellent service. From start to finish it is a one on one service. Thank you Nick, the move couldnt have gone nay smoother without your help and guidance. Would 100% recommend Nest as your estate agents.

Nick from Nest in Essex was the estate agent for the house I was buying and was excellent throughout the whole process. Quick to setup my viewings, fantastic communication(!) and really quick to resolve blockages in the process. A genuine, friendly guy with great experience. Thank you Nick & Nest in Essex team!