Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Perfect communication and a full explanation of the products each time you purchase makes me want to return. I love that each product is paraben free, I am highly allergic to chemicals and thrilled I... Se mer

Betygsatt 1 av 5 stjärnor

Shocking customer service. I have bought several products from them before and the silk smoothing blow dry balm really does not do what it says. It left my hair ratty and hard to brush. I contact... Se mer

Betygsatt 5 av 5 stjärnor

Discovered neal & wolf whilst on a spa day and have used their products ever since! The shampoo and conditioner has the signature smell which is Devine! I use their hair perfume as I struggle with str... Se mer

Betygsatt 5 av 5 stjärnor

I’ve ordered several products now, not only is my hair in the best condition it has ever been in but the service is quick and easy use with amazing customer service that keeps you up dated ever step o... Se mer

4,5

Utmärkt

TrustScore 4.5 av 5

57 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent shampoo and conditioner

Excellent shampoo and conditioner. I have always used professional hair products and bought this to try. I have been very impressed and ordered on a few occasions. Will continue to use and will try the other hair products. Always been delivered quickly and a great price.

31 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very easy to order from

Very easy to order from, shampoo and conditioner is amazing and the best I’ve ever used, as is the heat spray & nourishing oil! Love the hairdryer too, lightweight and easy to use

17 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Recommend Vegan products

Tried Neal & Wolf because I was looking for Vegan products & not disappointed, all the products I have tried have been great on my hair & smell devine

5 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bad customer care service

It is very unfortunate that you do not wish to give a refund for using your ultra violet shampoo that has turned my hair purple.

1. I have looked at the instructions and it states to be used for blond and lightened hair which is what I have. It does not specify how to use it, other than, it’s also for neutralising brassy tones.

You have no instructions or specifications on the bottle.

2. I have a product that is of no use to me anymore and for this reason I should have refund or
a replacement item , especially paying £28 for it.

This company s customer aftercare is awful as long as they have your money they don’t care about your experience and from what I have seen in the comments I’m not the only one.

29 juli 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Liked the smell, but it made my hair dry


Liked the smell and the fact that it is vegan.
I did not like the effect it had on my hair.
My hair is fine and prone to dryness.
After using this product, my hair became much drier and it took a while to realise it was the resorts of using this product.

6 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

WORST COMPANY EVER

WORST COMPANY EVER!
such a shame their customer service doesn’t match their products. Ordered conditioner last night, paid with Apple Pay which had my old address. When I realised my mistake I instantly emailed them to see if they could amend the address considering it has not been dispatched yet. They told me that they couldn’t do this and I would have to wait for a delivery attempt first before they change the address.
I then asked for the order to be cancelled considering if it gets delivered (to the wrong address) I will be at a loss of the product and the money. They refused.
Customer service is absolutely stinking, do not waste your time ordering from them!

7 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Would highly recommend to everyone to…NEÃL & WØLF

Would highly recommend to everyone to try this product, you will never try anything else after using it. I'm new to Neil and Wolf and omg, the best hair products I have ever used, and it smells amazing. My hair has never felt, looked or smelled better. I have such thick hair and can be quite dry during to colouring. Tried WOW but it didn't help and was giving up hope to find the perfect hair products that ticked all boxes and then my hairdresser recommended Neil & Wolf and now everyone has commented on the condition of my hair.
100% recommend

28 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely cannot praise these products…

Absolutely cannot praise these products enough. Although a little more expensive, as professional hair care products you do not need to use so much as if it were a non professional professional so really cost effective. I use the Harmony range and my hair feels soft, sleek and good condition..

6 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely fragrance and leaves hands soft

Saw these hand wash and lotion at the Crowood Spa but did not buy them. Went to Nral and Wolfe website and bought them there. Delivery was fast and secure. Use them every day and have them in kitchen. Does not leave greasy film on my hands after using lotion.

1 februari 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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