Natural Strains  Omdömen 1 191

Svar från Natural Strains

4 apr. 2026

Hi Abigail

Thank you so much for your review we really appreciate you taking the time to share your experience.

We’re sorry again that your order was damaged, in transit but we’re glad we could resolve it quickly for you. It’s great to hear you’re happy with the product as well that means a lot to us.

If you ever need anything in future, we’re always here to help.

Thanks again for your support,

Natural Strains

Svar från Natural Strains

4 apr. 2026

Hi will

Thank you so much for your kind words we really appreciate your continued support.

We’re so glad to hear you’re enjoying both the product and the service. It’s great to know it’s become a positive part of your routine.

Thanks again for the recommendation, it means a lot to us.

Natural Strains

Svar från Natural Strains

Uppdaterad 18 mars 2026

Hi Nikki,

We’ve now been able to identify your details and would like to clarify the situation publicly.

You were not a customer of Natural Strains, and no order was ever placed. This interaction was part of a collaboration request through Social Cat, where a product (approx. £100.00 value) was sent in good faith based on the initial agreement.

At no point prior to shipping was any payment or fee discussed. It was only after the product had been received that a £250 fee was introduced. After reviewing your engagement rate (0.17%), we made the decision not to proceed with the collaboration, which was communicated clearly and professionally. We also confirmed there was no need to return the product.

Given this, your Trustpilot review does not reflect a genuine customer experience. We are now raising this with both Social Cat and Trustpilot, along with the full conversation and evidence.

We are committed to transparency and fair dealings, and we take misleading reviews seriously.

Natural Strains Team

Svar från Natural Strains

13 feb. 2026

Thank you so much for your review 🌿

We’re so pleased to hear you’ve experienced a lovely, restful deep sleep especially after such a long time. That’s exactly what we hope our products can support.

Wishing you many more restful nights ahead.

Natural Strains Team

Svar från Natural Strains

12 feb. 2026

Thank you so much for your review

We’re really pleased to hear your delivery went smoothly and that you’re enjoying the 45mg Peach Pause gummies. It’s great to know they’re helping you relax and sleep that’s exactly what they’re made for.

Thanks again for choosing Natural Strains

Svar från Natural Strains

13 jan. 2026

Hi,

Thank you so much for taking the time to share such a thoughtful review it truly means a great deal to all of us at Natural Strains.

We’re incredibly grateful for your continued trust and support, and we’re really glad to hear that both our products and our approach have made a difference for you. Christmas is a time where a little extra care matters, so it’s wonderful to know that came through in your experience.

Your kind words about our team and values genuinely motivate us to keep raising the bar. Knowing you wouldn’t consider any other option is something we don’t take lightly.

Thank you again for the love it’s very much appreciated.
Warm regards,

NS

Svar från Natural Strains

5 jan. 2026

Hi Adam

Thank you so much for your kind words and continued support, It genuinely means a lot to our whole team to hear this.

We’re really glad to know you trust us for your CBD needs and that you felt the extra care we always try to put into every order—especially over the Christmas period. Supporting our customers properly and doing things the right way is incredibly important to us, so feedback like this truly makes it worthwhile.

Thank you again for choosing Naturalstrains and for taking the time to share your experience. Big love right back 💚

Kind regards,

NS

Svar från Natural Strains

5 jan. 2026

Hi, Ashley

Thank you for taking the time to leave feedback. I’m sorry to hear that you’re unhappy with your experience.

I would like to clarify that this order was placed using an 80% promotional discount, which reduced the total value from £134.98 to £31.99, as shown on the order. These promotions are offered to allow customers to try products at a significantly reduced price, and the items supplied were the same products listed on the order.

If you believe you received the wrong item or have a genuine quality concern, we always encourage customers to contact our support team directly so we can investigate and resolve the issue properly. We take product quality and customer satisfaction seriously and are always happy to review concerns when they’re reported through the correct channels.

Please reach out to our customer service team with photos and details of the issue so we can assist further.

Kind regards,

NS

Svar från Natural Strains

18 dec. 2025

Hi khalid,


Thank you for taking the time to leave a review we’re genuinely sorry to hear that your experience didn’t meet expectations.

Hemp hash products can vary significantly in aroma, texture and perceived effects depending on individual tolerance, usage method and expectations, particularly when compared with traditional products. Our products are compliant hemp derived items and do not contain intoxicating levels of THC.

That said, we always want customers to feel confident in what they receive. If you’d be open to it, we’d really appreciate the opportunity to understand more about your order and see whether we can help or clarify anything further.

Please feel free to contact our customer support team directly at care@naturalstrains.co.uk with your order details so we can look into this for you.

Kind regards,
Natural Strains Support Team