Sadly, 2 stars is about right. Poorly run estates, little volunteer training in the art of customer service especially in cafes not to mention the overpaid ceo (£209.000/annum) with little or no... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Rang to pay my direct debit of £9.41 for last payment of a year membership. They took at payment of £160.80. Rang to complain they confirmed it was their mistake. Over a week later still waiting for... Se mer
Saw an advert for National trust Pokémon event. Our grandson who is 13 and Pokémon is his one big hobby, so thought it would make a good day out. Went to Fountain's Abbey, very disappointed. A few woo... Se mer
Företaget har svarat
The site and staff are of the usual high NT standards. The underground tour was great enjoyed by Nanna, Tadcu and the grandkids, 9, 7 and 4. There are two exits from the tour, back the way you came, o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
As Europe’s largest conservation charity, we look after nature, beauty and history for everyone to enjoy. We do it with the help of millions of members, volunteers, staff and donors. Without this, we couldn’t care for the miles of coastline, woodlands, countryside and the hundreds of historic buildings, gardens and precious collections we protect. Your support keeps nature and history flourishing. You help us care for: - More than 780 miles of coastline - More than 250,000 hectares of land - More than 500 historic houses, castles, parks, and gardens - Nearly a million works of art In 1895, our founders, Octavia Hill, Robert Hunter and Hardwicke Rawnsley pledged to preserve our historic and natural places. Their aim was not only to save important sites, but to open them up for everyone to enjoy. They created the National Trust, and more than 125 years later, their mission is at the heart of everything we do. We protect and care for places so people and nature can thrive. Many millions share the belief that nature, beauty and history are for everyone. So we look after the nation’s coastline, historic sites, countryside and green spaces, ensuring everyone benefits. From wild and precious places to the world outside your window the National Trust offers access, enjoyment and a chance for everyone to help out. Nature and the historic environment are under threat. They’re essential to everyone, they enrich people’s lives and are part of the fabric of society and they urgently need more care. Our shared places stretch across the nation, from Lizard Point in Cornwall, to Lindisfarne in Northumberland and Florence Court in Northern Ireland. As well as looking after the places in our care, we work with communities and partners across the nations to protect nature, beauty and history in towns, cities, villages and countryside.
Kontaktuppgifter
Heelis, Kemble Drive, Swindon, SN2 2NA, Storbritannien
- 0344 800 1895
- enquiries@nationaltrust.org.uk
- www.nationaltrust.org.uk
2,0
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rude volunteers
Attended Kingston Lacy today with my family, the lady letting people into the house was downright rude and the gentleman at the house exit was little better. £22 pp to be treated poorly is unacceptable, put a real dampener on the day.
20 april 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Customer
Thanks for taking the time to leave your review.
I'm sorry to hear about your experience at Kingston Lacy. We've made sure the team are aware of your experience. They'll provide appropriate reminders and training to the team. We'll learn from this and make sure we do better next time.
Thanks for your support.
Chris
National Trust
NT lost membership card
I need to provide feedback on behalf of my daughter & her family's experience attending Greys Court NT location today, Easter Sunday.
They have a lot of stress in their lives & this was supposed to be a day out to alleviate some of this pressures of life.
They couldn't locate the NT membership card. They hunted high & low with toddler in tow who is going through regression, so nerves were frayed due to lack of sleep.
My question is, surely their membership could have be found on NT records just by going a search on their names to confirm they were paid up members?
The NT card is made of paper so looks just like any unassuming business card, nothing stand out, so easily lost amongst a chaotic young household.
On arrival at the venue, they found they didn't even need their card if only visiting the grounds & not the house...
Th NT website was not clear on this information & the day was almost a completely ruined experience.
They had no facility to PRINT anything to replace the missing card.
NT improve your website & get with the 2025 programme...use QR codes or the such so people can still enjoy the locations minus their physical membership cards. They can just show membership evidence on their phones?
It's disappointing..we always spend a small fortune when in the cafes & gift shops, so surely you could accommodate this simple ask that can help others?
20 april 2025
Omdöme utan inbjudan
Svar från National Trust
Dear LV
Thank you for taking the time to leave your review.
I'm really sorry to hear about the difficulties your family had.
Our properties can look up members when membership cards are forgotten. It just makes it a faster, smoother process to have the cards ready when entering, particularly during busy periods like Easter. I'm sorry if this wasn't clear.
Our Supporter Service Centre can provide temporary cards by email if cards are lost. These can be presented at properties on a smartphone if necessary. Fully digital membership cards are something we're working hard on and hope to have them in place by the end of this year.
I'll also pass on your feedback about Greys Court and will investigate whether we can improve our messaging.
Thanks for your support.
Chris
National Trust
Exist purely to rip people off
Tried to visit Shugborough today, after years and years of going there. Merely wanted to park and walk along the PUBLIC footpath, only to be told by a couple of patronising and rude volunteers that we'd have to pay twenty five pounds, to park in a field?! I've parked in London for less.
Their short sighted greed has ensured I won't be visiting or giving them another penny.
Their sole purpose seems to be to extract money from people under the guise of "preserving our heritage"
18 april 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Stuart
Sorry to hear about your experience.
I'm sorry if our volunteers got anything wrong in terms of where you wanted to walk. There is a charge to visit many of the places we care for. We rely on entry and membership donations to keep them at their best for our visitors.
I'm sorry we won't see you again but thanks for your past support.
Chris
National Trust
Visit to Gawthorpe Hall
We packed a picnic (as there is
No cafe) and drove for over an hour to get here . We planned a walk around the estate with our dog and a visit to the walled Garden and partarre.
Although advertised as open the hall was closed (April 11th) as were the toilets. Also the walled garden is not accessible any more. There are signs which state
residents only.’
The partarre garden is densely overgrown and litter is strewn around. In general the woodland area is poorly managed with one main path totally blocked. A very disappointing visit on a beautiful sunny day. If you are interested in horticulture and a country walk then this is a place to be avoided. Come on National Trust you can do better than this. The place is letting you down. The Shuttleworth family must be turning in their graves at the state of their once beautiful property.
11 april 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Joe
Thank you for taking the time to leave your review but I'm sorry you were disappointed by your experience.
I will share your valuable feedback with the local team who will, of course, make any improvements they can.
Thanks for your support.
Chris
National Trust
Paying for parking at Compton Bay
Paying for parking at Compton Bay, Isle of Wight. A total nightmare. If you don’t have phone signal you’re stuffed. And when I managed to get enough signal to call the number on the notice board I was told I couldn’t pay via phone because my mobile number wasn’t registered but I couldn’t register it because I didn’t have any signal! Whatever happened to machine that accept coins and cards?
Two other people left complaining because they couldn’t pay for parking either.
Not good for the National Trust or the Isle of Wight ☹️
7 april 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Jane,
Thank you for taking the time to review.
I'm sorry for the disappointing experience you had with our car parking machine at Compton Bay.
We're aware that our car park machines on the Isle of Wight need improving and we currently have a project in place to do so.
We hope that the new machines we implement will improve the experience for our supporters.
Thank you again for your feedback and valuable support.
Kind regards
Steve
National Trust
Hidden Charges.
First of all, I really like Hardwick Hall estate. I walk through there all the time and the staff are awesome.
The refreshment area is great too. Nice clean, secure and well serviced spot that you can sit and waste an afternoon in.
Now the bad. It is totally ok to charge £6 for parking, so long as I know there is a charge. It is utterly ridiculous to park up and walk into the refreshment area to be stopped by a couple of nice gentlemen and asked to pay per occupant of the car. There is no signage anywhere in the car park to tell you this is expected and also no signs I could see that the whole place shuts at 16.30. I winced at the £12 for three ice creams but that is expected, the car parking charge was not.
I think I will enjoy my expensive ice creams from somewhere else.
**AFTER THE FIRST REPLY FROM CHRIS ***
I write
"There is no signage anywhere in the car park to tell you this is expected"
And you reply
"We feel our signage is clear on both charges and opening hours"
Tell me where is this signage? I have walked through the car park and refreshment area over 150 times, not once have I seen a sign for £6 parking. To repeat myself, the car parking charge is fine. What is not fine is hiding the fact it is to be paid.
***AFTER THE SECOND REPLY FROM CHRIS ***
Your wrote:
"For clarity the £6 is not a car parking charge but the fee to enter our parklands which includes our café"
So if we want to walk up from Glapwell to get an ice cream, it will cost us £6 to get in to buy it?
4 april 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Big Al
Thanks for taking the time to leave your review and for your positive comments about Hardwick and our team there.
We feel our signage is clear on both charges and opening hours at visitor reception. For clarity the £6 is not a car parking charge but the fee to enter our parklands which includes our café. We’ll take your feedback on board and look to make improvements if we can.
We rely on entry fees, as well as membership subscriptions, to maintain our properties. I’m sorry you feel it’s unfair to have to pay but without such charges we simply couldn’t operate the amazing places we care for.
Thanks again for leaving your review and visiting.
Chris
National Trust
I think that the National trust do a…
I think that the National trust do a exceptional job under such stressful circumstances.
They can't get everything right, but on the whole they are getting most things that matter right.
Just a shame that 2 volunteers at Arlington court in North Devon were not as friendly as the majority we have come across over the years.
31 mars 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Sharyn,
Thank you for sharing your thoughts and experiences. It's lovely to hear your appreciation for the work that we do.
I'm sorry you didn't receive a friendly welcome from some of the team at Arlington Court. We strive to provide great customer service across all areas, so I'll provide feedback to the team there.
Thank you again for your feedback and continued support. I hope you continue to have many enjoyable visits to the places in our care.
Kind regards
Steve
National Trust
Easy product exchange from Dunham shop
6 januari 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Jonathan,
Thank you for your 5* review.
I'm glad to hear you had a good experience with the team at Dunham Massey shop. I will pass on your kind comment to the team.
Thank you again for your feedback and for your valuable support.
Kind regards
Steve
National Trust
A great organisation ruined by the WOKE…
A great organisation ruined by the WOKE Left. Attitude is unacceptable and their dislike of actual Great British History is a disgrace!
I emailed the organisation about this and the response was basically “it’s what we want to do”.
Needs to be closed or these “I’m always right” spongers should be sacked!
8 mars 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Russ,
Thank you for taking the time to review.
I'm sorry you're disappointed by some of our work.
The word “woke” seems to mean different things to different people so it’s hard to comment on that specifically.
Our work is always guided by our purpose which is to promote the preservation of nature and history for everyone, and we want to make everyone feels welcome.
We don’t necessarily expect everyone to be interested in everything we do, and that’s ok. Different people want different things from their membership. We haven’t stopped doing all the things that made you join in the first place, we’re just doing other things as well.
Thank you again for your feedback.
Kind regards
Steve
National Trust
Very disappointing
Visited Cotehele to see the Daffodils and very disappointed. Hardly any Daffodils around the grounds and the very small display inside the building was also disappointing. £51 entry for 3 adults and no concessions for OAPs is a huge amount to fork out. The annual membership is massive and only affordable to the rich. The cafe was also disappointing with only 2 sandwiches and no vegan choices. We had jacket potatoes which were very small with hardly any toppings and a feeble side salad. Also very expensive. An expensive and disappointing few hours.
18 mars 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Maria,
Thank you for taking the time to review.
I'm sorry you had a disappointing visit to Cotehele.
Due to this being an outdoor seasonal event we do need to rely on the weather to ensure a good display of daffodils, so some years may be better than others. The recent frost we experienced in the days leading up to the festival did not go in our favour, but now the sunshine has been out for the a couple of days we are starting to see more daffodils appear in our gardens. As well as other spring delights such as our magnolias.
I'm sorry you also find our prices to be too high. We understand that there are still many pressures on people’s finances at this time. This year’s prices reflect the continually rising costs of the materials, utilities and labour needed to maintain the day to day running of our places and to conserve them to the highest standards. They also account for the cost of conserving our historic buildings.
I've ensured your comments have been shared with the relevant teams.
Thank you for your feedback and valuable support.
Kind regards
Steve
National Trust
We purchased membership for two of our…
We purchased membership for two of our great grandchildren at Durham park on 18th February but as yet we have not received anything, I have phoned twice and been told there is no record of the membership, I've emailed the receipt and also sent a photo of the receipt and the green form we were given when we paid, we have had absolutely no.feedback from National Trust despite someone on one of their Facebook pages trying to help me. I find this disgusting, I'm feel like I'm banging my head against a brick wall
18 februari 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Antonie van der Vliet
Thanks for leaving your review and for providing more details when we asked.
I'm so sorry to hear about the difficulties you've experienced. I've asked our Supporter Services Centre to look into things and they'll be in touch shortly if they haven't been already.
I'll follow it through with them to ensure we resolve this promptly.
Thanks for your support.
Chris
National Trust
Great places to walk
Great places to walk and visit across the ountry with family, friends and dogs. Just remember parking could be busy on summer.
1 mars 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Rebecca
Thanks so much for your positive comments.
I hope you've had lots of amazing family days out at the places we care for.
And thanks for the warning about our car parks. As the weather improves we'd recommend checking our website and the relevant pages with regards to parking arrangements. Easter is usually particularly busy but webpages will often tell you when is best to arrive to beat the queues.
Thanks for your support.
Chris
National Trust
Decided to go to wightwick manor…
Decided to go to wightwick manor wolverhampton today unfortunately not enough parking spaces so as a member i wasnt happy.Ended up at himley hall loads of car spaces there.I wont be renewing my membership this year for the national trust.
8 mars 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Martin, thanks for taking the time to leave a review.
I’m sorry you visited Wightwick only to find that you couldn’t park – that must’ve been frustrating. We used all our available parking, and tried to manage the numbers, but on the first warm weekend of the year we just couldn’t park everyone and we had to turn some people away. I hope we can welcome you back for a repeat visit in the future.
Thanks again for taking the time to leave a review, and for your support.
Best wishes
National Trust
What has happened to national trust
What has happened to national trust. Tried to visit cardingmill valley, after driving miles, got turned away, carpark full, maybe if they hadn't closed the upper carpark we wouldn't of wasted hours travelling. Trying to visit anywhere over the festive period was impossible too. Membership is being cancelled and I would seriously advise anyone not to give them your money. I'm all for conservation but as members we get turned away, ripped off in the cafes and get absolutely no perks
22 februari 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Onlymemrp
I'm sorry you were disappointed by your experience. Our places often become very busy as the weather improves, and at popular times of the year like Christmas and Easter. It can cause difficulties in our car parks.
The Carding Mill Valley webpage contains a warning about parking "The car park at Carding Mill Valley can reach capacity on weekends or school holidays, please come prepared to park offsite." So we do our best to warn about the possibility of parking issues.
We're sorry to be losing your membership. But hope you've had some amazing days out at the 500+ places we care for.
Thanks for your support.
Chris
National Trust
Parking mayhem
Visited Wentworth castle on Sunday 2nd arrived 10.30 queued for 45 minutes had to ask to be told the car park was full at least 50 cars trying to turn around in a single track road . Surely a property this size should have an overflow car park ?
2 mars 2025
Omdöme utan inbjudan
Svar från National Trust
Hi mj gladders, thanks for taking the time to leave a review.
I’m sorry you found it difficult to park at Wentworth Castle Gardens recently. We do have an overflow carpark, however it’s on the grass hill next to the main carpark. Unfortunately, because of the wet weather recently, we can’t let visitors park in the overflow car park at the moment. Despite two layers of reinforcement, the ground is too wet and boggy to park on. When the ground is so wet, it can lead to dangerous conditions when people are leaving. It also runs the risk of cars getting stuck in the mud. I’m afraid on 2nd March, we didn’t have a choice but to close the overflow car park. I’m sorry that this impacted your visit, and I hope we can welcome you back again in the future for a repeat visit.
Thanks again for taking the time to leave a review, and for your support.
Best wishes
National Trust
In December 2024 I order a NT gift…
In December 2024 I order a NT gift membership for my daughter and her partner. Temporary cards were emailed to me along with the promise to send the membership pack and actual cards shortly. By 1st March no cards had been received. I phoned NT to find out what was happening. I was irritated and remain concerned about what I was told:
1) I was told the issue was caused by me because I had only entered my incomplete postal address information! I objected because I think that is highly unlikely. I take care with my information, especially online.
2) I was told I had also entered only partial postal address information for my daughter! Again I think that is unlikely and certainly don’t believe I would have repeated the same type of error.
3) NT does have all my correct address information anyway, because I’m a member and it used my email address to tell me it was processing my gift application!
4) NT is legally required to have adequate, up to date and accurate personal information when processing but doesn’t appear to have done that. It must also have appropriate technical and management processes in place, and regularly test those, to ensure only lawful processing of personal data happens. It doesn’t appear to have done that either.
5) NT didn’t check or validate my information when processing or allowed it do become corrupted. Neither of which is acceptable.
Hopefully my daughter will receive her cards (oddly she has received other mail from NT) without further delay. I remain concerned however that personal data is not kept secure and is unnecessarily exposed to loss and corruption. NT please urgently review your systems and procedures.
1 mars 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Sharkey
I'm sorry to hear about your experience.
I've asked for some more information so I can complete a thorough investigation and reply in full. Unfortunately, I haven't heard back from you.
I hope the issues are now resolved and your family enjoys their membership.
Thanks for your support.
Chris
National Trust
This site lost my text twice
This site lost my text twice, they are not making it easy to leave feedback...
National Trust family membership was £83 in 2016, raised to £169 in Mar 2025 - way above official rate of inflation.
Do we get more services along with inflated prices? I don't think so. Properties only got older and dustier, cafe food is still mostly unhealthy and even more expensive, children playgrounds are not maintained in many places.. Blossoms are nice though - but there are other non NT parks around as well.
NT management want less visitors paying more to compensate for the loss of working families - good luck with that..
2 mars 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Serg. Thanks for your review. I’m sorry for the disappointment in our prices. We understand there are still many pressures on people’s finances and are very grateful to those members who can continue to support us. This year’s prices reflect the continually rising costs of the materials, utilities and labour needed to maintain the day to day running and conservation of the places in our care. Unfortunately, the costs of conservation typically rise at 2-3% higher than the rate of inflation.
We review our pricing regularly to make sure that we can balance looking after historic places, green spaces and collections to the high standards they deserve with providing high quality days out for visitors. Without increasing our prices this year, we couldn’t deliver our responsibilities as a charity to look after the more than 500 historic places, 780 miles of coastline and 250,000 hectares of land in our care for the nation.
We believe that the new prices still represent fantastic value for money, particularly given the scale of our charity and the number of places that can be visited with membership. They also benchmark competitively against similar organisations and against the costs of products and services. For example, family membership at the National Trust costs the same as buying one takeaway coffee a week. At £8 a month, single adult membership is cheaper than most streaming services such as Amazon Prime and Apple TV (£8.99). Thank you for all your past support.
arrogance of staff
28 februari 2025
Omdöme utan inbjudan
Svar från National Trust
Hi jimmyc. I'm sorry you've had a negative experience with us. It's hard to comment with the little information given, however I hope we get the chance to welcome you back and that you have a better time. Thanks for your support.
National trust polices in breech of the law
National trust polices state in many cases they are no fly zones even if they are not genuinely in a no fly zone. This is not accurate and should be corrected immediately they are misleading and in breach of the LAW!!
Trust should be prosecuted for not following the LAW to make matters worse they wanted to charge the photographer money to do it!
You are a shambles and should be ashamed of yourselves
12 februari 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Phil, thanks for taking the time to leave a review.
We’re aware of a recent increase in discussion on the subject of drone use on or over National Trust land. We’ve taken the opportunity to update our website to clarify our policy.
The use of drones is regulated by the Civil Aviation Authority and it is a developing area which is coming under greater scrutiny. Few non-commercial users have the correct training or permission to operate drones, which creates a serious risk to our staff, volunteers, visitors, property, and wildlife. We’ve therefore adopted a strict blanket policy banning the use of drones at our sites. The only exception being contractors or staff who satisfy stringent CAA criteria, have specific insurances and have been commissioned or authorised by the Trust for a specific purpose – and in these cases the activity is strictly controlled.
The regulatory environment regarding drones is rapidly developing. We’ll continue to monitor this development and keep our position under constant review.
Thanks again for taking the time to leave a review.
Best wishes
National Trust
Website not user-friendly re: cancelling auto renewals
I want to support the National Trust, but I also expect to be able to go onto their website and cancel an auto renewal without having to go through the hassle I encountered in trying to do so. I received a letter from them telling me they will automatically take payment from my account in March. This was a surprise because I thought I had already cancelled the auto renew; however, in the letter that arrived, the wording stated: 'If you need to make any changes to your membership or do not wish to renew, please call us before March 14.' Excellent that they at least notify members before taking payment (many companies don't), but to have to phone to cancel a direct debit, seems tedious and wholly unnecessary in this day and age when you should be able to cancel an auto renewal simply. I would have been happy to restart my membership at some point in the future, but having gone through this much hassle, I'm not inclined to do so. Having said this, the person I spoke to on the phone was efficient, well-informed and provided me with excellent customer service. All I have, though, is his word that it has been cancelled. I have made a detailed record of the time and date of the call, just in case...
10 februari 2025
Omdöme utan inbjudan
Svar från National Trust
Hi Carolyn,
Thank you for taking the time to review.
I'm sorry you were frustrated you couldn't cancel your membership renewal through My Account.
We're working to improve the My Account feature and make it more user friendly for our members. I've passed your comments to the team in charge for their consideration.
I'm glad to hear once you got through to our Supporter Services Centre, our advisor was helpful. While I'm unable to check your membership without further information, if you have concerns your renewal hasn't been cancelled, you can email us at enquiries@nationaltrust.org.uk. We can then double check this for you, but I'm confident this would have been arranged after your call.
Thank you again for your feedback and for your support.
Kind regards
Steve
National Trust
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