The National Lottery Omdömen 

5 046
•
TrustScore 1 av 5

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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I won a prize on Euromillions tonight …the princely sum of £2.60 so I actually won 10p! It’s funny how the prize structure is set 10p above your stake so they say you are a winner! This Allwyn lo... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Im afraid you dont even deserve a 1 star rating! The use of technology is far more advanced in this company than people know ! I think all winners should be disclosed so that everyone can see that som... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I had been playing the hotpicks on both the lottery & euro millions for quite a few years & under Camelot I did win quite regularly, £100 here & there for 2 numbers on the euro millions & £60 on the l... Se mer

Betygsatt 1 av 5 stjärnor

And once again.been and bought another 6 scrachcards today and guess what no wins yet again people stop wasting your money because its clear they are sending nothing but losing scrachcards out absol... Se mer

Företagsinformation

  1. Lotteriförsäljning

Informationen kommer från olika externa källor

Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.


Kontaktuppgifter

Viktig information

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Mycket dålig

TrustScore 1 av 5

5 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 6 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Alla omdömen

(5 046)

1 805 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Would give 0

Would give 0, but please do not play there online games.

The payouts are awful!!!

£85 spent in a week, and win &5.

These guys that took over are foreign con artists.

Save your money, do not attempt to play their games.

25 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

DID YOU THINK WE WOULDNT NOTICE!

DID YOU THINK WE WOULDNT NOTICE!

As others have said the new format doesn’t work and is in my opinion fraudulent on players.

The jackpot for the Lotto and Lotto hotpicks draws have now been divided in half across the ‘2 chances to win’ lines.

You cannot select different numbers between the ‘two chances’ lines so only have the same numbers for both chances.

If by some miracle you won the jackpot you would only win half of what it was before the changes were made and the second guess is pointless.

Millions of loyal players like me every week and you’ve made it worse. Terrible.

7 augusti 2026
Omdöme utan inbjudan
Logotyp för The National Lottery

Svar från The National Lottery

Hi NJ, thank you for taking the time to leave us a review on Trustpilot.

The Lotto jackpot hasn't been divided in half. Under the new format, your numbers are entered into 2 separate rounds, each with independently drawn winning numbers, giving you 2 chances to win on each draw night. If only 1 person were to match the 6 winning main numbers across both rounds, then they would take the full jackpot amount.

There have been some changes made to the Lotto HotPicks prize amounts, however, like Lotto, you get 2 chances to win for the same ticket cost.

^Kane

Betygsatt 1 av 5 stjärnor

Paying prizes of £1? Stupid

The new lottery is ridiculous - get message saying won a prize only to find it's £1 - not worth the effort must cost them more to pay it to me and the rest of the prize structure is beyond stupid. The whole idea is to at least win something worthwhile even a fiver or a tenner buys you something. Have played since the very first draw but think I will take my money elsewhere now.

22 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

this site or app is a scam or is a fake…

this site or app is a scam or is a fake . yesterday night i won on thunderball 58 pounds but they give me only 32 pounds. i check again all tickets and yes missing money.

22 augusti 2026
Omdöme utan inbjudan
Logotyp för The National Lottery

Svar från The National Lottery

Hi Nicu, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear that you believe the incorrect winnings have been paid. Unfortunately we're unable to access player accounts over Trustpilot. Please give us a call on 0333 234 44 33 or start a webchat by using the link below and one of my colleagues will be happy to help.

https://www.national-lottery.co.uk/contact-us

^Kane

Betygsatt 1 av 5 stjärnor

Bring back Camelot

The old Camelot lottery jackpot on the first draw if on a Saturday was approx £3.8m. We will have had 2draws up to and including next wed (sat,wed) and the jackpot will still only reach £2.8m. The old jackpot for a sat,wed on Camelot would have been around £5m. This new lotto is a joke. At least I won a pound this weekend 🙄. Get rid of this company and bring back Camelot, the new lottery prizes are a complete rip off.

23 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Starting Saturday prize reduction

So now the starting Saturday prize is being capped at £2m (irrespective of how many tickets are bought). This following on from the mean minded moves to reduce the 'minor' prizes. (Please, Allwyn don't tell me about the double draw - it doesn't excite anyone). The fun and fantasy has been drained out by Allwyn - I only hope they lose at the next bidding round.

22 augusti 2026
Omdöme utan inbjudan
Logotyp för The National Lottery

Svar från The National Lottery

Hi Susan, thank you for taking the time to leave us a review on Trustpilot.

The new Lotto format and the old version of the game are not like-for-like in terms of how the estimated jackpots are calculated and how the prize fund is allocated. For example, once the Lotto jackpot is won on the new format, the next starting jackpot will always be estimated at £2m for the next draw.

Following the changes made to Lotto in June, we have created 56 new millionaires!

^Kane

Betygsatt 1 av 5 stjärnor

I think Alwyn is making an awful lot of…

I think Alwyn is making an awful lot of money on the lottery now. The prize money is dire and the percentage to charitable causes is even lower. Wake up people. Someone is getting very rich for low prize money.

23 augusti 2026
Omdöme utan inbjudan
Logotyp för The National Lottery

Svar från The National Lottery

Hi Jayne, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created more than 56 new millionaires.

The returns to good causes hasn't lowered, our goal is to double weekly returns from £30M to £60M by 2034, with £33M a week currently raised.

^Kane

Betygsatt 1 av 5 stjärnor

If have emailed (retained)

If have emailed (retained) the Allwyn national lottery operators with regards the newly introduced powerball ! Received their standard we're very busy reply and will answer ! But nothing yet ! I asked because the powerball jackpot is paid over 30 years ! Who gets the interest on the balance ? I suspect that Allwyn receive the full amount from the powerball operators and cream off the interest ! Will wait for their answer which I'm not expecting
I also note the lotto jackpot roll over amount onto next play day has more than halved ! I'm guessing their recent changes disguised as an update have strained their purse strings and this has been passed onto the players ?
Allwyn are no longer a trustworthy organisation IMO

22 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I didn't think it could get much worse…

I didn't think it could get much worse but the latest changes are awful. This week's jackpot was a only 2 million for a Saturday. And the silly prize structure is so confusing. Wow I won a pound. The whole point of the lottery is for people like me winning a life changing prize so we hopefully don't have to work again. Seriously thinking of stopping it after playing from day one.

23 augusti 2026
Omdöme utan inbjudan
Logotyp för The National Lottery

Svar från The National Lottery

Hi, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created 56 new millionaires!

^Amelia

Betygsatt 1 av 5 stjärnor

Total rip off

Total rip off, i stopped playing lotto now. 4 numbers and bonus ball £50...what a scam

22 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Since they changed the Lottery I…

Since they changed the Lottery I haven’t played since complete rip off , should never have changed it .what i like know if two won the jackpot one in each round is there two jackpot’s never been made clear anyway if the pathetic lower prizes continue me many others will not be playing .

22 augusti 2026
Omdöme utan inbjudan
Logotyp för The National Lottery

Svar från The National Lottery

Hi Barry, thank you for taking the time to leave us a review on Trustpilot.

The Jackpot is shared between winners in each round.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created 56 new millionaires!

^Amelia

Betygsatt 1 av 5 stjärnor

Less and less jackpot

On saturdays, the lottery prize used to always start at least on £3.8M. Now it is £2M. Something funny going on. A Saturday + Wednesday rollover is now £2.8m. So where's the jackpot money going because a rollover used to be at least £5M. Rip-off and hopefully they'll lose enough people that they go under. It'll serve them right.

22 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Have cancelled my account since Alwyn…

Have cancelled my account since Alwyn wrecked the website. I was buying bulk tickets, Wed and Sat until the reduction in prizes for small wins. Then I stopped as I might as well enter Euromillions and win nothing there. No Lottery tickets, even scratchcards since then. Powerball- that's a joke. Thought I'd buy a single entry for today's Lotto and Tesco can only sell two weeks at obviously twice the price. No wonder there wasn't a queue. The Regulator and Parliament need to stop this.

22 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

New changes ruined it.

I used to play every week now its just not worth it, the 2 draw gimmick is a joke and prize money is a pittance now way to go killing the game for everyone.

8 augusti 2026
Omdöme utan inbjudan
Logotyp för The National Lottery

Svar från The National Lottery

Hi Darren, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created 56 new millionaires!

^Amelia

Betygsatt 1 av 5 stjärnor

As many predicted

As many predicted. This format change is awful. No one I know plays anymore. Someone has badly miscalculated. We used to be inspired to play again by a £30 3-number win.

When there is a poor review, all the responses seem to offer is that there are lots of millionaires. Read the room ! Most people would like a few small decent wins with just the chance of a bigun.

Such a shame. Plus less money for good causes now.

15 augusti 2026
Omdöme utan inbjudan

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