The National Lottery Omdömen 

I used to play every week now its just not worth it, the 2 draw gimmick is a joke and prize money is a pittance now way to go killing the game for everyone.

As many predicted. This format change is awful. No one I know plays anymore. Someone has badly miscalculated. We used to be inspired to play again by a £30 3-number win.

When there is a poor review, all the responses seem to offer is that there are lots of millionaires. Read the room ! Most people would like a few small decent wins with just the chance of a bigun.

Such a shame. Plus less money for good causes now.

The UK lottery changes are a rip off. Ive just got 1 number on 1st round of lotto and 2 numbers in the 2nd round of lotto and won the princely sum of £1 not even covering the cost of the ticket. Buying scratch cards is also dreadful you might as well put your money down the grid. I imagine the company that runs it is making nice profits though. I am making a change and not playing it anymore even though I know some charities get a share it is just giving out less and less to us the people who give to these charities and we are also lining the pockets of Alwyn shareholders in the process. Just say NO!

The latest changes to the UK lottery have made the whole experience worse. It feels like a corporate change rather than a customer led change. I much prefer the old lottery to this new one. At least if you won a smaller prize it felt like a win, even the free lucky dip line was better. I hope Allwyn change their mind back to the way it was, as far as I can see fewer people are playing this and no one I know likes the new format of games. Feels like an attempt at making more profit than a customer centric decision.

Have played National Lottery online without issue for years.... it has not taken long for this lot to bugger it all up

They may have given 2 chances but 3 from 3 hotpicks used to pay out £800 now it is reduced to £400 pure conn. Will not be playing it again after this change.

Is it true as what's been said in media that lottery sales are sinking faster than the Titanic...some say you're down around 25% ....how is this affecting good causes 🙁

If anyone is interested after several back and forward emails to Allwyn - I have sent this - I just hope others follow:

Thank you for your response.

Again, however, your reply does not answer any of the questions I have raised, nor does it properly address the substance of my complaint.

I am not interested in Hotpicks, and I did not ask about Hotpicks. Please stop diverting my complaint towards a subject that is entirely separate from the concerns I have raised.

You state that the new format “should” create more millionaires. However, this is precisely the issue I am questioning, because the reality does not appear to support that assertion. Simply stating that something “should” happen is not an answer to my concerns about what is actually happening.

More importantly, you have still failed to address the central point of my complaint: the very large number of complaints being made about the changes. I understand that Allwyn is receiving hundreds of thousands of complaints from customers. If that figure is incorrect, then I expect you to provide the actual number of complaints received. If it is correct, I expect Allwyn to acknowledge the scale of the issue and explain what it is doing to investigate and rectify the concerns being raised.

Furthermore, asking me to “check out the link” does nothing to answer the questions I have raised.

I therefore ask you to answer the following questions directly:

How many complaints has Allwyn received regarding the changes I have complained about?
How many of these complaints are still outstanding?
What are the most common issues being raised by customers?
Has Allwyn formally investigated the reasons for this unprecedented level of dissatisfaction?
What specific action is Allwyn taking in response to these complaints?
Is Allwyn considering any changes to the current format as a result of the complaints being received?
Who within Allwyn is responsible for reviewing and acting upon this customer feedback?
When can customers reasonably expect to see any changes or corrective action as a result?
I am not looking for another generic explanation of the new format, nor am I asking for information about other games. I am asking Allwyn to acknowledge the concerns being raised by its customers and explain, with some transparency, what it is actually doing about them.

Please therefore treat this as a formal request for a substantive response to my complaint. I would appreciate direct answers to the questions above rather than another general statement about how the new format is intended to work.

I look forward to receiving a response that actually addresses my concerns.

Regardless of how much money you deposit.. no matter the time of day and amount. My account gets blocked.. money is there. I cant even log into my account after 10pm.. I guess thats the play. No love loss.. maybe I should carry on working .. I know what's guaranteed

this has become an even bigger scam.first lotto had 49 numbers now its 59.
3 numbers was £30 now its £10.
2 numbers was a lucky dip now its £1.some PRIZE !
government needs to step in and stop this racket,or are they in on it,wouldnt be surprised.
does anybody ever win? how would we know?
its a total SCAM

What a rip off,since the new company took over,prizes are crap,but ticket price is the same,less chance of winning ,smaller prizes,£1 for 2 number win the ticket cost £2 so how can that be a win.time for the new company to take a hike and let a British company run it for the British people

Don't bother with the powerball. The odds are so crap of winning anything due to they've increased the amount of numbers you have to select plus a £4 price tag. Needs stopping. Just encouraging bad gambling.

I have done the lottery from day one, over 30 years. I did a calculation on the lines I have done every week and it adds up to over £20,000. My highest win was £94 for 4 numbers many years ago and a few £10 and £30 prizes. I am pretty confident to say it will not amount to more than £300. Now the time has come to call it a day, just feel like I am literally been robbed every week with the new system and please don’t give a reply of you get two chances to win £1m. More like they can give less in prizes, fill their own pockets and give same amounts to charity. Online events like dream house etc will now get my money. Powerball…what a joke 😂

Shockingly bad since take over, US lottery, taking ££ and payments over 30 years. Wtf is that about. I won't be back. How many people have stopped playing since the take over . I suggest millions.

"Congratulations you have won a prize "

Keep your £1 prize
Time to kick the lottery into touch

Terrible now..won a pound for 2 numbers, lol, and 4 numbers you only get 50 quid, total rip.of now and I'll buy premium bonds now as the lottery is now pure greed

I used to play every week. Now play once a month, never win anything worth talking about.
Used to win on scratch cards aswell, but this company, you hardly get any winners, and when you do, it's always £5, nothing higher.

when i put money in to my lottery account its instant when after having a few wins which would not even buy one ticket i decide they must think we are all mugs so i will cash in my winnings and according to them it could take 3/5 days.

Winning £1 is a joke. No one entering a national lottery would ever want a prize that small.

Since this new company took over checking £1 winnings is a joke, and the huge lottery amounts going to 1/2 players is also a joke, start making more winners and perhaps your loyal players will come back, I have reduced my players and may stop playing soon.