I read all the negative reviews of this site and scam warnings and brought my ring in for appraisal at Kay Jewelers. They wouldn't even appraise it because they said it was a fractured filled diam... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Natalie Diamond sold me a Mossanite diamond as a real diamond. Imagine my horror when I took my engagement ring to the jeweler and discovered I had been ripped off. What a scam. And now the webpage wo... Se mer
Natalie diamonds customer care was excellent, they were great from start to finish & answered any questions we had via email. The only issue was with Fed Ex who failed to contact us to pay customs fee... Se mer
Absolutely 100% do not buy from this site! The diamonds are fake I took my ring too two local stores and the center stone was cubic zirconia and only one side stone was real the others were Moissanite... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Natalie Diamonds offers unique and original selection of high class fully and independently certified diamond jewelry at the most competitive prices online, by designing, manufacturing and marketing in-house, directly to the end customer. We are a fourth generation family run business with many years of devotion and experience. As major suppliers to many of the leading jewelry stores across the world, we have decided to open up our doors to allow the online community the opportunity to purchase directly from the source. In 2011, Natalie Diamonds launched www.nataliediamonds.com in order to utilize the internet as an effective sales, marketing and service channel for the company's international customers. By purchasing from Natalie Diamonds you are able to cut out all of the so called "middle men" allowing us to pass the saving directly on to you. Our jewelry is exclusively designed and completely hand crafted "in house" from beginning to end. After many years in the diamond industry we are as excited as ever to share our rich experience, knowledge and a never ending passion for fine diamond jewelry. By shopping Natalie Diamonds you are guaranteed to receive a high quality product, accompanied by a fantastic customer service and support.
Kontaktuppgifter
223 S. Federal Hwy. Suite 309, 33432, Boca Raton, USA
- www.nataliediamonds.com
1,6
Mycket dålig
310 omdömen
Ingen aktuell inbjudningshistorik
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The customer service experience was EXCEPTIONAL!
The customer service experience was exceptional. I forgot to put the correct size down when I ordered the ring and they reached out to ensure what size I was ordering. Then when I had questions about shipping and the such, they were able to answer my questions without any problems. All of this led to a great experience and definitely leaves me with thoughts of coming back to then for future purchases!
26 juli 2020
Omdöme utan inbjudan
PROPOSAL WENT GREAT/ VIDEO ON YOUTUBE
My Girlfriend, NOW MY FIANCÉ and everyone loved the ring. I proposed at our baby shower and it went perfectly. The video is up on YouTube. The ring is BEAUTIFUL and the VVS diamond is forever shining. I recommend them. They got it to me well before the proposal date as well PRIORITY MAIL. Search up Lyndsey and Tyrese Entertainment to see the video! Thank you Natalie Diamonds.
26 juli 2020
Omdöme utan inbjudan
Everything turned out great
Everything turned out great. The only minor complaint is that they imported the ring from Israel. They have it imported directly to the customer. So I had to fill out customs paperwork. Not that it was a problem... just wasn’t expecting it. Overall though very nice.
26 juli 2020
Omdöme utan inbjudan
Everything went very smoothly
Everything went very smoothly. Ordered and received my beautiful ring.Love it!
26 juli 2020
Omdöme utan inbjudan
Beautiful ring great would recommend
Beautiful ring great would recommend. Great customer service safe and reliable
26 juli 2020
Omdöme utan inbjudan
Highly recommend
I was REALLY nervous about purchasing a ring online, so anytime I had a question I phoned in and the help I received was wonderful! They even gave me a heads up which helped me prepare for the international shipping! I was ecstatic once I got the ring in my hands. The special touch with the box was a wonderful unique style! Of course she said YES! My fiancée is so in love with her ring! I’m recommending everyone!!
26 juli 2020
Omdöme utan inbjudan
Excellent job
Excellent job. I ordered the ring and kept in touch with them to get the engagement ring engraved. I didn’t know the it was coming from out of the country but that is ok because everything went smooth. The ring is perfect. She said yes!!
20 juli 2020
Omdöme utan inbjudan
This is a excellent company
This is a excellent company. They are real and have great customer service. They are well organized and ship and deliver as promised. I will use again and recommend them to my friends.
20 juli 2020
Omdöme utan inbjudan
The ring looks great and everything I…
The ring looks great and everything I asked for. I will be ordering again and recommending to my friends. Thank you.
20 juli 2020
Omdöme utan inbjudan
Natalie Diamonds sells FAKE rings.
Do not buy from this company! They sell FAKE rings. I ordered a ring from them and as soon as it came in I took it to a jeweler to get it appraised and checked. They did numerous tests that all proved the center stone was not a diamond.
I ended up taking it to two more jewelers who both confirmed it is a CUBIC ZIRCONIA stone and not a diamond, a stone that is worth around $20. There were file marks on the stone (a diamond is a 10 on the hardness scale, so a file will not scratch it), the UGI certification did not match the stone whatsoever. They also checked with a diamond tester and an x-ray tester used on diamonds. These jewelers were able to tell it was a fake within about 10 seconds of looking at it but still did the tests to confirm.
Customer service was great up until I found out it was fake. After that the replies began taking around 2-3 days. They gave me a full refund but refused to give an exchange for a real diamond. They told me I’ll “just have to order it again,” even though the price of that same ring is $500 more now.
I was hoping this was just a terrible mistake on their end but as I read through some of the other reviews, this is not the first time this has happened. If you have bought from this company, take your jewelry to several jewelers and have them check its authenticity. If you haven’t, I HIGHLY recommend you shop elsewhere. Don’t let the low prices fool you, these people are scammers.
20 juli 2020
Omdöme utan inbjudan
Svar från nataliediamonds.com
Dear Nazar,
Every single diamond we offer is thoroughly examined by our highly trained and certified team of gemologists. We utilize state of the art technology and the newest, most reliable equipment found on the market. All of our rings come with a 45 day no questions asked return policy. Once we received your ring, we administered a refund. We strive for perfection and are dedicated to our product and the services we provide.
Good experience overrall
Good experience overrall, nice ring, arrived on time, no complaints!
16 juli 2020
Omdöme utan inbjudan
Better then buying in the diamond district
The transaction went seamlessly. Picked the ring had questions which were answered directly
You always felt that they wanted to help and be transparent. Even the import process via fedex went perfectly
Never had that aggressive sales style you would find in the diamond district say in NYC where i live
I would recomment them to friends anytime
John
15 juli 2020
Omdöme utan inbjudan
She was very happy with the ring
She was very happy with the ring. arrived in time they advertised which made me happy would recommend to anyone. Will be back for more business
15 juli 2020
Omdöme utan inbjudan
Natalie Diamonds did an excellent job…
Natalie Diamonds did an excellent job and was very responsive. I rec'd the ring timely and my fiance absolutely loves it. It is so beautiful, but very affordable.
15 juli 2020
Omdöme utan inbjudan
Something extra special
I was leery of making such an important and expensive purchase online. A diamond is typically one of those things you want to see and examine in person. I took a leap of faith and gave Natalie Diamonds a chance. I had a few questions before purchasing and contacted their support. They were quick to respond and answered my questions. It took 10 days after purchase to finally get a shipping confirmation. I had asked for specific requirements in the diamond so that may have caused more of a delay. I was more than happy to wait for the perfect diamond if it meant I got what I asked for. My diamond ring shipped from Jerusalem via FedEx Express. I knew it shipped internationally and expected an import tax due to the cost. You should expect this tax for any purchase over $2000. FedEx contacted me to fill out an import form for the government. It took about 2 days after FedEx received the completed form for customs to release the ring. In my case, FedEx billed me for the tax separately. Overall, shipping took about 5 days total due to the customs inspections and required paperwork for clearance.
Once receiving the ring, it was everything I had hoped for. It came with a laminated certificate of authenticity stating the requirements I ordered. The envelope was a little damaged but that's typical for any shipping company. The certification had some folds due to the damaged packaging but the ring and box were undamaged. The box holding the ring had a built in LED light that shines on the diamond making it sparkle that much more.
Conclusion: I highly recommend Natalie Diamonds. The experience did require a little more time and work but even with the VAT tax, it was still MUCH cheaper than buying in a store or even on other US based websites. I personally found buying a diamond from Jerusalem to have an extra special meaning. It's a story my fiance can talk about when she shows it off. She loves the ring and I loved the price.
15 juli 2020
Omdöme utan inbjudan
Unlike the layaway plan
Unlike the layaway plan and once the final payment was made the
15 juli 2020
Omdöme utan inbjudan
Ring is absolutely gorgeous!!!!
15 juli 2020
Omdöme utan inbjudan
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