Nannytax are a brilliant company. Their staff are so helpful, knowledgeable & patient. They're fantastic communicators, both to clients and between their various departments. I work with a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nannytax are simply excellent at what they do. The staff are responsive and helpful which is fantastic. More than that though as a time and knowledge poor user they simply take problems away, even tho... Se mer
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We have used nannytax for 7 years and they have really been fantastic. Knowledgeable and advised well on all issues over the past 7 years. They are always very responsive to any questions and deal wit... Se mer
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Excellent customer service! Really help to support all changes and complications. Mark Flavin in customer services went above and beyond to help make sure we were set up and Eve in payroll has assiste... Se mer
Företagsinformation
Om Nannytax
Skrivet av företaget
Market leading, award-winning and trusted by nearly 200 UK nanny agencies, Nannytax are the nanny payroll experts with almost 30 years of experience.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
- 95% of customers rate our unique online member’s area excellent.
- Exclusive Membership Benefits & Nanny Employment pack that takes you through everything you need to know about being a nanny employer.
- Nannytax are here for you 7 days a week so you can contact us at a time that is most convenient for you.
Kontaktuppgifter
7th Floor, Telecom House 125-135 Preston Road, Brighton, BN1 6AF, Brighton, Storbritannien
- 02031374401
- info@nannytax.co.uk
- www.nannytax.co.uk
4,7
Utmärkt
809 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Server kept timing out
Server kept timing out — cards not authorized— very frustrating process this time
10 januari 2025
Omdöme utan inbjudan
Svar från Nannytax
Hi Danielle,
Thank you for sharing your feedback, and I'm so sorry for the frustrating experience you had. I'm glad to see your renewal was successfully completed - thank you for patience whilst going through this process.
We are actively investigating this issue and want to assure you that we take matters like this very seriously, as we are dedicated to providing every customer with a seamless and straightforward experience
Best wishes
Laura Eason
Head of Customer & Operations
Easy of use
Straightforward and easy to use. Very responsive support team.
9 januari 2025
Omdöme utan inbjudan
Svar från Nannytax
Hi Victor,
Thank you for your kind feedback! I'm so glad to hear that you have had a great experience, and that our support team was responsive.
Best wishes
Laura Eason
Head of Customer & Operations
Easy to renew the policy
6 januari 2025
Omdöme utan inbjudan
Svar från Nannytax
Hi Justin,
Thank you for leaving us a review, I am pleased you had a an easy experience with us - it is our aim to make it simple and easy!
Best wishes
Laura Eason
Head of Customer & Operations
Hannah from Nannytax
Hannah from Nannytax was sooo helpful and kind on the phone and very patient with me when I was trying to find out certain details that were taking me some time to find out. Hannah answered all my questions well.
3 januari 2025
Omdöme utan inbjudan
Svar från Nannytax
Hi Kerrie,
Thank you for your wonderful feedback! I'm so glad to hear that Hannah was helpful and patient. We’re proud to have team members like Hannah.
Best wishes
Laura Eason
Head of Customer & Operations
NannyTax delivers every time
NannyTax delivers every time. I have no complains on their service, their associates in all departments have always been very kind and patient explaining everything that I have asked for, and I have asked A LOT of questions. I would recommend them strongly to anyone looking for HR services.
1 december 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Claudia,
Thank you so much for your review, and for taking the time to share your experience. I'm so pleased to hear that you've had such a positive experience.
Best wishes
Laura Eason
Head of Customer & Operations
Its really satisfying Talking with Faye…
Its really satisfying Talking with Faye Deeley! She helps me to understand and manage all what i needed regarding my documents. Excellent job and thank you very much for your help.
27 november 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Rutchel,
Thank you so much for your kind words! I'm thrilled to hear that your experience has been a satisfying one.
Best wishes
Laura Eason
Head of Customer & Operations
Good experience
Good experience
However there are a bit of issues in my member area where it looks I haven't completed my details which I had before
27 november 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Erica,
Thank you for sharing your feedback, I’m sorry for any inconvenience you’ve encountered with our Members area - I'd love the opportunity to discuss this further to better understand the issue and ensure everything works seamlessly for you.
Please feel free to reach out to me at 0203 137 4401 or email info@nannytax.co.uk. I'll look forward to hearing from you.
Best wishes
Laura Eason
Head of Customer & Operations
Overall very happy
Very easy account and employee set-up process. Website interface is clear, comprehensive and efficient. Email communications also clear, timely and efficient. Cost of service seems fair. Overall very happy.
16 november 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Ken,
Thank you so much for your kind feedback! I'm so pleased to hear your experience has been clear, timely and efficient.
Best wishes
Laura Eason
Head of Customer & Operations.
Simple sign up
Simple sign up, clear instructions, very helpful service
31 oktober 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Phil,
Thank you for your feedback! We're happy to hear that you found the signup process simple and clear and that our service is helpful to you and your family.
Best wishes
Laura Eason
Head of Customer & Operations
Very easy to use
Very easy to use, quick and informative subscription process.
29 oktober 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Max,
Thank you so much for your feedback about our subscription process! We're really glad you found it easy and quick!
Best wishes
Laura Eason
Head of Customer & Operations
help and support from Hannah!
Hannah has been such an amazing help! She listened to my concerns and really understood me and helped me out as much as she could. Highly recommend talking to her if you need any help. She’s been so nice and supportive!
Thanks Hannah!
25 oktober 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Rhea,
Thank you so much for your wonderful feedback! I am thrilled to hear that our team were able to support you and resolve your issue.
Best wishes
Laura Eason
Head of Customer & Operations
The members area doesn't work on your…
The members area doesn't work on your phone - online I can see it fine but the mobile version doesn't show the options and status properly. (I am on android)
25 oktober 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi B TP,
Thank you for your feedback. Sorry to hear you're having trouble accessing your member's area on your phone. We've shared this with our IT and Development team who are always looking for ways to improve our members area and customer experience.
Best wishes
Laura Eason
Head of Customer & Operations
Really helpful
Really helpful phone call helping me set up my account, many thanks
23 oktober 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Kathryn,
Thank you so much for your feedback! We're so glad to hear our team was able to help you set up your account.
Best wishes
Laura Eason
Head of Customer & Operations
Svar från Nannytax
Hi Sarah,
Thank you for your review. I'm so glad to hear that you found the process easy.
Best wishes
Laura Eason
Head of Customer & Operations
Nanny tax are great
Nanny tax are so efficient and professional. Above all if you have a question they are easy to contact and you get an actual person to speak to. I had no idea how to start with employing a new nanny and they just did everything . It’s a great service Thank you Suzy
15 oktober 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Suzy,
Thank you so much for your kind words! I'm delighted to hear that you found our service efficient and professional.
Best wishes
Laura Eason
Head of Customer & Operations
Incredible service
Incredible service - they take the confusion out of employing somebody for the first time. Highly recommend so far.
12 oktober 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Emma,
Thank you so much for your wonderful feedback! I am thrilled to hear that our service has been incredible.
Best wishes
Laura Eason
Head of Customer & Operations
Nannytax had one job….
In the 2023/2024 I had one employer and my income didn't change during the tax year - now it turns out I owe HMRC. I thought Nannytax was a payroll company - in that case they had one job. The level of incompetence is mind-boggling.
11 oktober 2024
Omdöme utan inbjudan
Quick & easy renewal of subscription
Quick & easy renewal of subscription
7 oktober 2024
Omdöme utan inbjudan
Svar från Nannytax
Thanks for leaving us a review, I am so pleased your renewal was quick and easy - just how it should be!
Best wishes
Laura Eason
Head of Customer & Operations
Always patient and helpful
5 oktober 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Oli,
Thank you for your review, I appreciate your kind words!
Best wishes
Laura Eason
Head of Customer & Operations
Service is always impeccable and…
Service is always impeccable and timely. Nanny tax makes my life easier. Thank you.
16 september 2024
Omdöme utan inbjudan
Svar från Nannytax
Hi Severine,
Thank you for your kind words! I am so glad to hear that you've consistently received an impeccable and timely service. Making your life easier is exactly what we aim to do.
Best wishes
Laura Eason
Head of Customer & Operations
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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