SÌ SECONDO LEGGI INTERNE BANCARIE CHIEDONO QUALCHE VOLTA DELUCIDAZIONI, MA, SE RIDPONDO ALLA REALTÀ', MYTU E MOLTO EFFICIENTE. TO BE CONTINUED SO. DZ
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Esperienza molto positiva con il servizio Help Center di MyTu. Il supporto è stato gentile, disponibile e soprattutto molto efficiente nel fornire risposte chiare e precise alle mie richieste. Ho appr... Se mer
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Overall, I highly recommend it. I’ve had it for about two years and haven’t had a single problem—no account blocks or inconsistencies. It’s truly reliable, offers instant SEPA transfers, is secure, an... Se mer
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I have Mytu for over 5 years never had any problems till recently. I can’t use my own money they froze my account and the customer service is very bad they don’t respond even if it’s urgent. And... Se mer
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Företagsinformation
Skrivet av företaget
Experience convenient & affordable mobile banking, made for everyone.
Kontaktuppgifter
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
3,8
Bra
618 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från myTU
Dear Jaan,
Thank you for your review! We’re glad you appreciate both the privacy and speed of our services !
Kind regards,
myTU Team
Services are ok regardin the fees
Services are ok regardin the fees, BUT free withdrawal and up with some Cash-machine bank charges anyways. 3-5-7-10 EUR on top. Card is no longer Free, 1 EUR month. When something happens (Stolen card, hacked purchases) HELPLINE is impossible to reach and is nearly non existant! Did not meet my expectations
27 mars 2026
Svar från myTU
Hello Gints,
Thank you for your feedback.
We would like to clarify that our card fee has consistently been €1 per month and is clearly communicated at the time of card issuance, as well as in our pricing page. ATM fees may also depend on the operator of the cash machine, which is outside of our control and is disclosed in advance.
Regarding the transactions mentioned, we have previously provided guidance on how to proceed, including the appropriate steps in case of unauthorized activity. However, based on our records, we have not received further communication from you since December.
We remain open to resolving any outstanding matters once we receive the necessary details.
Kind regards,
myTU Team
Support not willing to close an inactive account
I opened an account years ago but never really used it.They keep on sending me emails permanently although I asked their support to stop this and simply close my account. But the support is not helpful and refuses to close the account or stop this emails.
12 mars 2026
Omdöme utan inbjudan
Svar från myTU
Hello Paul,
We’re sorry to hear about your experience. We would like to review your case in detail and assist you properly.
Please contact us directly through our email support@mytu.co so our team can verify your account and handle your request accordingly. Once we receive your message, we’ll make sure to investigate and provide you with clear guidance regarding the account closure and email preferences.
We look forward to resolving this for you.
Kind regards,
myTU Team
Nice online bank
24 november 2025
Svar från myTU
Dear Vitalijs,
Thank you for your kind review! We’re happy to hear you’re enjoying our online banking services
Kind regards,
myTU Team
Pessimo pessimo sono 5 gg che tento di…
Pessimo pessimo sono 5 gg che tento di recuperare un giroconto fatto da una banca italiana sono disperata fanno domande assurde 0 criterio addiritura chiedono dove spendo i miei soldi è follia mai più veramente vergognoso essere trattata da ladra o peggio da mafiosa questi stanno fuori molto meglio revolut percarità vediamo per quanto ancora dovranno tenersi i miei soldi questi ladri lituani.
20 mars 2026
Omdöme utan inbjudan
Svar från myTU
Hello Valeria,
We strongly reject the accusations made in this review.
Your transfer was temporarily pending due to SEPA network processing timelines, which are outside of our direct control. In addition, as a regulated financial institution, we are required to perform certain security and compliance checks where necessary. These procedures are standard across the banking industry.
All your transactions have now been completed, and you were informed accordingly.
We understand that delays can be frustrating, especially when funds are needed urgently. However, allegations of criminal behavior or offensive remarks toward our institution are neither accurate nor acceptable.
myTU is a regulated financial institution operating under European financial supervision and strict compliance standards.
If you still have any concerns, we invite you to contact us directly at support@mytu.co so we can assist you further.
Kind regards,
myTU Team
Svar från myTU
Hi Matteo,
Thank you so much for your kind feedback! We’re really glad to hear you’re enjoying your account and that our assistance met your expectations.
If you ever need anything, feel free to reach out.
Best regards,
myTU Team.
Jelena отвечала всегда очень помогла
19 mars 2026
Omdöme utan inbjudan
Svar från myTU
Dear Andrejs,
Thank you for your kind feedback! We’re very happy to hear that Jelena was always responsive and helpful. We truly appreciate your support.
Best regards,
myTU Team
myTU is illegally withholding €2,300 of…
"My account is currently restricted, preventing me from accessing €2,100 over a small €178 dispute that I already authorized for refund. Despite providing medical documentation for my mother's urgent needs, the bank refuses to release the excess balance. I have officially involved the Italian Embassy in Vilnius and the Bank of Lithuania (Case 123446). I am simply asking for my funds to be released for medical necessity."
19 mars 2026
Omdöme utan inbjudan
Svar från myTU
Dear Salvatore,
We understand this situation is stressful, and we sincerely empathize with the urgency you describe.
However, it is important to clarify that your account restriction is related to a formal SEPA recall procedure. As a regulated financial institution, we are legally required to follow specific regulatory processes and timelines in such cases.
We have been communicating with you through our official support channels and will continue to provide updates as permitted within regulatory constraints.
If you wish to pursue a formal complaint, you are entitled to do so through our official complaints procedure or via the Bank of Lithuania, as previously explained.
We remain committed to resolving the matter in accordance with the law.
Kind regards,
myTU Team.
Easy to use
So far I like using myTu online banking. At first, when I have downloaded an app, it looked a little be weird and confusing. Now, I learnt how to use it. Easy. Customer support is great. Thanks
13 mars 2026
Omdöme utan inbjudan
Svar från myTU
Dear Victory,
Thank you for sharing your experience! We’re glad to hear that once you got familiar with the app, it became easy to use — and that our customer support met your expectations. We truly appreciate your kind words.
Best regards,
myTU Team
Svar från myTU
Dear Andrzej,
Thank you for your kind feedback! We’re happy to hear you’re satisfied. Warm regards to you as well!
Best regards,
myTU Team
Cortesia
Cortesia, gentilezza, professionalitá e rapidità nel risolvere problemi.
Grazie di esistere.
11 mars 2026
Omdöme utan inbjudan
Svar från myTU
Dear Sandro,
Thank you for your wonderful feedback! We’re delighted to hear you appreciated our courtesy, kindness, and quick support. Your words truly mean a lot to us.
Best regards,
myTU Team
Svar från myTU
Dear Serri,
Thank you for your kind feedback! We’re glad to hear that you found the account opening process simple and the app intuitive. We truly appreciate your support.
Best regards,
myTU Team
Bellissima
2 mars 2026
Svar från myTU
Dear Pasquale,
Thank you for your feedback! We’re delighted to hear you’re enjoying the service.
Best regards,
myTU Team
Great online banking app although not…
Great online banking app although not very intuitive.
2 mars 2026
Svar från myTU
Dear Jon,
Thank you for your feedback! We’re glad you’re enjoying the app and appreciate your honest comment about usability. Your input helps us continue improving the experience.
Best regards,
myTU Team
Svar från myTU
Dear Povilas,
Thank you for your feedback! We’re very happy to hear that you’re satisfied with our service.
Best regards,
myTU Team
Svar från myTU
Dear Mario,
Thank you for your kind words! We’re glad you’re having a fantastic experience with us.
Best regards,
myTU Team
Bonifici bloccati
Ho effettuato un bonifico stamattina per trasferire i fondi su un altro conto, dove mi vengono erogati pagamenti che devo, e il bonifico è in revisione da stamattina, contatto assistenza che mi chiedono documentazioni ecc, le mando e non rispondo, assistenza inesistente, e necessito che arrivi quel bonifico, cambierò la recensione non appena sara risolto questo problema
Aggiornamento, passati oltre due mesi ancora il conto non e stato sbloccato, mi hanno dato una risposta letteralmente dopo 2 mesi dicendomi che potrei essere stato preso di mira da una truffa, rispondo, e ora devo aspettare altri due mesi per avere una risposta o i miei fondi che erano sul conto?
Assistenza zero, sono superati anche i limiti legali di un blocco conto!
27 februari 2026
Omdöme utan inbjudan
Svar från myTU
Dear Mikael,
We’re sorry for the inconvenience. As a regulated financial institution, certain transfers may be temporarily placed under review and additional documentation may be requested. These checks are required and help ensure the security of all transactions.
Once the requested documents are received, the review is completed as soon as possible. If you need further assistance, please contact support@mytu.co and our team will be happy to assist you.
Kind regards,
myTU Team
Jelena was super kind and super effective
Jelena was super kind, she understood immediately my need, she gave me a prompt answer and she resolved my problem in few minutes. Thanks for your efficiency.
27 februari 2026
Omdöme utan inbjudan
Svar från myTU
Dear Bosoni,
Thank you for your wonderful feedback! We’re delighted to hear that Jelena was kind, quick, and efficient in resolving your issue. We truly appreciate your kind words and your trust.
Best regards,
myTU Team
Mi piace molto semplice da usare …
Mi piace molto semplice da usare ma il supporto è un pô lento a risolvere o dare risposte veloci ! Dovrebbero mettere più lingue nel supporto e anche telefonicamente per potersi capire meglio ! Spero che la mia richiesta di risolva in fretta grazie comunque dell’attenzione e disponibilità
22 oktober 2025
Svar från myTU
Dear Anna,
Thank you for your feedback! We’re glad to hear you find the app simple and easy to use. We also appreciate your suggestions regarding faster responses and additional language support — your input helps us improve. We’ll do our best to resolve your request as quickly as possible.
Best regards,
myTU Team
Super banka
5 februari 2026
Svar från myTU
Dear Lubova,
Thank you for your wonderful feedback! We’re delighted to hear you’re happy with our service.
Best regards,
myTU Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.