Mysterium VPN Omdömen 

Horrible cancelling process you have to chat with a customer service chatbot for 1 hour + because they reply so slow

The only negative points I see are with the subscription; it charged me but didn't renew the plan, and I had to pay again. I requested a refund, which I received, so that resolved the issue. However, I'm only giving it 4 stars for that reason, but the VPN itself deserves 5

I actually bought a VPN from mysterium VPN and it happens that it worked perfectly well on my phone but not on my PC then I reach out to them for refund within the next 24 hours there replied and processed it Nice one.

all good, great support, fast refund

Avoid MysteriumVPN at all costs! This company engages in deceptive billing practices, ignores explicit customer cancellation orders, and employs support agents who actively lie and gaslit customers.

Here are the facts of how they stole my money via third-party penalty fees:

1. THE LIE (May 12): I explicitly requested the cancellation of ALL auto-renewals for any account linked to my Visa card Support agent "Davilijus" confirmed to me multiple times in writing that auto-renewal was successfully disabled for all 5 associated accounts.

2. THE FRAUD (June 12): Despite their written guarantee, Mysterium Network bypassed the cancellation. On June 12 at 16:54, their automated system hit my card with an unauthorized charge attempt of $13.49 Because of this illegal ping, my bank penalized me with a consecutive $0.50 decline fee.

3. THE STONEWALLING & GHOSTING: When I confronted support with the clear Transaction ID, Agent Davilijus engaged in absolute malpractice. He claimed "everything was done correctly," refused to investigate the gateway logs using the Transaction ID, and absurdly demanded that I provide the internal merchant account email—something that is technically impossible to extract from a raw bank statement. When I demanded escalation to a supervisor, he refused and closed the ticket, ghosting a valid financial grievance.

This company lacks basic billing integrity and data security compliance. If you value your financial data and peace of mind, DO NOT give them your card details. They will keep pinging your card even after you cancel, and their support team will cover up the errors instead of fixing them.

Absolute technical incompetence and terrible customer service. Avoid!

I'm giving it one star because I can't give it less. I purchased this VPN, and after 10 days I didn't even have to throw away my entire month's subscription because their system detected something I never did. I ABSOLUTELY DO NOT RECOMMEND BUYING THIS VPN. The support is absolutely unprofessional. If you buy this VPN, you're wasting your money and then you won't even have it anymore. CONGRATULATIONS.

The mail on my profile was changed to a nee one I request in a very short period of time, I feared I would loose a year subscription but support said we got yah

I give one star only because it’s not possible to give zero.
They deducted money from my account via PayPal without me purchasing anything.
I contacted customer support and they’re almost mocking me. They don’t mention refunds and don’t even provide information about the subscription/service that I supposedly purchased.
This is practically theft.
Be careful: never buy or renew anything with them again.

bad support, it was not possible to cancel subscription .. I had to write 4 times, and they do not want to return money for payment

Des scammers.

J'ai payé pour 2 ans, pendant 3 mois tout marchait très bien, puis ils m'ont suspendu mon compte pour sois disant :

- Utilisation frauduleuse, illégale ou abusive du Service

Je n'ai fais que jouer à des jeux avec, c'est surtout car j'utilise beaucoup le vpn et donc que j'utilise beaucoup de données, aller voir sur Reddit c'est la même pour beaucoup de gens.

Bref dommage, ca partait bien pourtant.

I ordered the VPN on 3/192026. On 3/22/2026, the app logged me out, and I couldn't log back in to the app or their website.

terrible costumer service. stopped working randomly. Gives me a bs error code about commercial use when i’m the only one who uses the service and lets me know support will be me in 3 HOURS.

The worst vpn ever the support is very bad i am getting an error wich i have gotten many times before and they told me to wait 30 days and i still need to pay for next month too

Do NOT buy this VPN. It's a complete scam. I bought a $15 subscription and got banned for "unfair use" within 4 days. When I asked for a refund they refused it. The VPN itself sucks as well. The speeds are very slow 10-30 mbps and the app is incredibly limited and doesn't always refresh the IP when you reconnect.

Supper snelle support echt heel klant vriendelijk helpen mijn binnen 1 dag nog met alles top service

Mysteriumvpn was so slow for me before and made me quit.. After a while I decided to come back and their speed was so much better for gaming now.. No delay or lag what so ever.. Great job

Hello there,

I am just reviewing MysteriumVPN, even though they don't respond to any negative reviews.

Basically the service promises to offer something different from other VPN providers which is "Residential IP's", which is a unique feature for the most part and everything seems fair before you subscribe, they give you a 7-day refund policy and all, so you can test out the service.

In-fact, however, they have predatory practices in their ToS to block you out of the VPN and they also won't offer you a partial or full refund, even if you don't get to use the full service.

Such as for example:

If you consume way too much traffic, which doesn't have to be too much, I'd say less than 1TB to 1TB, they will block your account and call you a violator.

If you end up up renewing your IP, a few times, their automated system will flag you, even though it's a feature. You'll notice some of the residential IP's won't match the city/region you're choosing, so you renew it and eventually they find grounds to suspend you.

If you want to try it, I do not suggest doing one or two years, just subscribe for a month and give it a shot, so you don't end up losing more money, than you end up losing with 1 month, if you end up doing that and get your access restricted, I am not sure if they allow PayPal but dispute with either them or your card provider/bank (Visa/Mastercard), don't let them scam you.

Everything is way too pretty until they end up blocking you for no reason or don't provide you certain things that are promised before you subscribe.

and yeah, they likely won't respond to this, considering the last reply to them after fairly complaining naturally and respectfully was "Have a great day" and not really being helped by their support as in someone named "Davilijus" if that's even his real name.

I purchased a monthly plan with a 7-day trial, but after only 3 days it was clear this VPN does not work as advertised. Many servers were either not working at all or the speed was extremely slow, making the service unusable.

I contacted support within the trial period to cancel and request a refund, but it has now been over 10 days with no response at all. This is unacceptable and shows a complete lack of customer support.

If a company offers a trial, they should honor it and respond to refund requests. Based on my experience, do not trust this VPN. I would not recommend it to anyone.

Got an Error 7040 ten days after buying a 2year plan. I contacted support and they told me I had to wait the "next 30 days cycle" to review my case.
I'm still banned for not following TOS and they won't refund my money. I'm not sure what triggered the ban, didn't download heavy files or automate anything, just a regular use.