MyProjectorLamps Omdömen 

518
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I received good advise when I called before ordering. The transaction was fast, easy, on time, and the lamp is the same bulb as the OEM for a lot less.

Betygsatt 5 av 5 stjärnor

Hier ist der Kundenservice absolute Referenz! Schnell, super freundlich und wertschätzend. Die gelieferte Qualität ist 100% so, wie es sein soll. Die Lieferzeit ist top! Ich werde in Zukunft alle Lamp... Se mer

Betygsatt 5 av 5 stjärnor

Very competitive pricing on genuine OEM lamps, including free shipping. No sales tax for many states. Shipping via FedEx ground arrived right as estimated. 180 day warranty. What's not to like?... Se mer

Betygsatt 5 av 5 stjärnor

Ordered a replacement lamp for my projector to be shipped internationally. Not only was the shipping cost totally reasonable, but it went door to door with no customs problems whatsoever, no extra d... Se mer

Företagsinformation

  1. Elgrossist
  2. Elektronikbutik

Skrivet av företaget

Projector lamp supplier for the United States and Wordwide. Projector lamps available for front DLP and LCD projectors and rear projection televisions (RPTV). Projector lamps are guaranteed free for 180-Days, visit our information section to learn more about projector lamps and rptv lamps.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

518 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(518)

14 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

GREAT CUSTOMER SERVICE

The lamp warranty period had recently expired, and the company went ahead and honored a replacement lamp , as the lamp did not have the hours experienced in the past. I have had projectors for several years, and will have more in the future , and I will rely on this company. !!

30 januari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My first order from this company and…

My first order from this company and the experience was pleasant and professional. I was able to select the correct lamp for our 9 year old projector. It arrived on time and well protected. We believe this projector is good for another 1-2 years, but we are enjoying everything about it now. I would order again from this company. The information about the product was the same as it was stated on the internet.

15 januari 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Order here if you are not in a hurry to recieve

Originally when ordered was told it was 3-5 business days no problem. I called 10 days later for update and was told sorry you will have it by Friday now its Friday and they suddenly have it in their hands and I will have it on Saturday?? No thanks just send me a refund I will order from one of the other 100 places on line, you had your opportunity.

17 juli 2020
Omdöme utan inbjudan
Logotyp för MyProjectorLamps

Svar från MyProjectorLamps

Jeremy, we agree with you whole heartedly and apologize that your order took longer than expected. In this new age of e-commerce, consumers should expect orders to be shipped in under 2-days or less. Our system is set up to send automatic updates when an order falls off schedule. We are sorry that those were missed. To make this right, I would like to offer you a significant discount in hopes that we can earn your business back. As a small business, we really appreciate your feedback as it helps us improve our service delivery to future customers. Your comments have been heard loud and clear, and we will strive to do better. We are an extremely accountable company. We take pride is making sure our customers are satisfied.

Betygsatt 1 av 5 stjärnor

Received a shipment confirmation the day after order unfortunately......

Placed order for my projector bulb on Thursday 5/28/2020. Received an email the following day stating my bulb had shipped and provided a FedEx tracking number stating it would be delivered on Monday 6/1/2020. Called the customer service line who looked at the order and placed me on hold to talk to the warehouse. Came back on the phone shortly after and stated that they were out of stock on the bulb and had to order it from the manufacturer. Stated because of the oversight they would overnight it when it arrives in approx a week. Stated to cancel the order.... I wounder how long it would have taken this company to be proactive and let me know that my bulb was not in stock like they previously stated in the shipment email. Had someone taken the responsibility I probably would have continued with the overpriced bulb. Found the same $138 bulb on amazon for $87. Glad you screwed up and I kept looking.

Edited:
The tracking information you sent me upon purchase stated the bulb would arrive on 6/1/20. If your intention was to take 4 days longer instead of the date that you and FedEx told me then you should have been upfront and honest. It sounds great in your reply but unfortunately your reply is misleading others who are considering purchasing from you. Would you like me to post the email with the tracking number and the date it was supposed to arrive? I would be happy to but I don't think it would help your business any.

1 juni 2020
Omdöme utan inbjudan
Logotyp för MyProjectorLamps

Svar från MyProjectorLamps

Hey Adam! Thanks for the feedback. As you mentioned, the order was placed on 05/28/2020 and with your FREE FedEx Ground service, delivery takes approximately 5 business days. With those expectations in mind, your lamp would have arrived around 06/04/2020. Truth be told, at the time of purchase, we ran out of stock but as you found out through our sales support staff, we upgraded your order, so that your lamp would arrive 06/05/2020. On my behalf of our team, I apologize we were not more transparent with the behind the scenes leg work. We should have been more clear that your lamp would be arriving 1 day later than expected. We strive to keep our stock levels on the website so our customers know exactly how many units we have in stock.

Important: We strongly advise not purchasing a lamp from an Amazon vendor. The lamps sold on Amazon are copy-cat/knockoff lamps, with no branded parts. Please ensure you read the customer reviews before making a purchase on Amazon.

Your order has been refunded in full and a receipt has been emailed to your attention.

Betygsatt 1 av 5 stjärnor

Substandard Parts

I ordered a lamp for my HC4000, and then waited and waited - - no notice of shipment, and after 3 weeks, I emailed to cancel my order as nothing had shipped. I got a very large email back, loaded with something purporting to be correspondence/tracking etc. 3 days later it arrived - it lights up for about 15 seconds, then shuts down with a lamp fault! Not worth the hassle to send it back - straight into garbage bin, and found a differing supplier that sent a lamp that WORKS.

18 maj 2020
Omdöme utan inbjudan
Logotyp för MyProjectorLamps

Svar från MyProjectorLamps

Invoice 1303042 was paid for on the evening of November 4th. The item was not in stock, but was shipped out with complementary upgraded Express service on Nov 11th. Package was delivered on Nov 13th. This was shipped 5 business days after purchase, not 3 weeks as the customer implied. Canada Post Track: 8813687482394630. We have had no correspondence about a faulty lamp from the customer; this is the first we have heard of their projector issues.

When a projector shuts down, it is important to troubleshoot different issues: projector lamp, operational fan, clean filter, etc. We have a technician at our company that can help the customer go through the various issues. We offer a 6-month warranty should the product become faulty.

We have been selling this projector lamp for 10-years and it remains one of our top sellers. Therefore we believe the customer may not have troubleshooted correctly, or perhaps his lamp was damaged during the shipping process. It is impossible to diagnose the problem as the customer said he threw the lamp in the garbage bin.

Betygsatt 5 av 5 stjärnor

Lamp life savers!

Had no idea what lamp I needed and decided to give them a call. Wow, they actually have a person answering the phone who was EXTREMELY knowledgable. Was given a recommendation, order shipped quickly, and couldn't find a lower price elsewhere.

Appreciate the quality customer support!

9 mars 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My projector was broken

My projector was broken. I called this company and they knew exactly how to fix my issue. The lamp arrived with 2-day service. They had a video on YouTube for installation!!! Everything is working perfectly!!!

9 mars 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I was impressed with their website

I was impressed with their website. Easy to find my lamp. They had my projector manual and warranty information available for download. Price was right. Highly recommended.

9 mars 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great, speedy service.

I called MyProjectorLamps in a panic. I needed a lamp for my presentation. They were able to overnight the lamp to my hotel and my presentation went off without a hitch. I'll definitely be returning to this company the next time I need a lamp. Great service guys! Thank you.

9 mars 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unorganized Company

I could give no stars, I would do such in a heartbeat. They stated they had stock of a certain projector lamp. I found out a week later, they did not currently have it in their stock(Keep in mind I've never received a call or notification that the lamp was not in their stock). They promised the lamp would be to my shipping address on Wednesday of the following week. The shipment never arrived or had it been shipped via FedEx. I called customer service, for my to go unanswered. I'm here at the 3rd week, with no projector lamp! I just want a refund and to no longer do business with this company!!!!!!!!

9 mars 2020
Omdöme utan inbjudan
Logotyp för MyProjectorLamps

Svar från MyProjectorLamps

Thank you for your feedback Jacarie. We keep a live stock on each of the product pages. The stock quantity is located above the 'add to cart' button. I am sorry that perhaps this was missed when you checked out online. Our system automatically sends a notification if your order doesn't ship within 2 business days. I suspect this email might have been missed on your end, or perhaps went to spam? On 02/27 it appears you spoke with our representative named Juan, and we did a complimentary upgrade of service to FedEx Overnight, so that we could rush-deliver your lamp the moment it was received by our warehouse. Understanding this order has taken longer than expected, we have fully refunded the order back to your credit card.

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