Mykonos.luxury Omdömen 

181
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Excellent service from start to finish. Mykonos Luxury took care of every detail on our trip to ensure my family and I had a wonderful experience. I’d highly recommend using them and trusting you will... Se mer

Betygsatt 5 av 5 stjärnor

Mykonos luxury can get you reservations at top places such as Nammos, Scorpios on short notice. Staff is very friendly. Angie was excellent, she will ensure you will have a great day, will always stay... Se mer

Betygsatt 5 av 5 stjärnor

They made our trip to mykonos easy !! They organized everything and they arranged us last minute reservations even to the highest demand places in the island .. we highly recommend their services

Betygsatt 5 av 5 stjärnor

Η εμπειρία μας ξεπέρασε κάθε προσδοκία. Τέλεια τοποθεσία, υπέροχη αισθητική, απόλυτη καθαριότητα. Αλλά εκεί που πραγματικά ξεχώρισαν ήταν στην εξατομικευμένη εξυπηρέτηση: μεταφορές, κράτηση σε εστιατό... Se mer

Företaget har svarat

Företagsinformation

  1. Uthyrning av semesterbostad
  2. Båtuthyrning
  3. Billeasing
  4. Helikoptertaxi

Informationen kommer från olika externa källor

A team of Mykonos insiders & the best property management company in Mykonos having the best exclusive collection of villas. Our success lies in our team and the Incredible individuals who work tirelessly to satisfy your needs. Multi-lingual, multi-cultural and multi-talented, with deep knowledge of the local context, our team is creative, dynamic and passionate about making your vacation, an unforgettable experience. No one knows Mykonos better than us.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

181 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,4

Alla omdömen

(181)

14 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

perfect location

perfect location, 3 minutes walk from small koundouraki, the house was very nice and clean with fully equipped kitchen....very kind people

18 augusti 2019
Omdöme utan inbjudan
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Svar från Mykonos.luxury

Hi Vaso,
Thanks for leaving us such a wonderful review!!!!!!!

Betygsatt 1 av 5 stjärnor

DO NOT USE THIS COMPANY!

Honestly, I have never felt so violated by a service provider! I have never written a review other than a favorable one. I dislike resorting to public postings, but anyone considering utilizing this company must read this. We rented this alleged 8BR villa to celebrate my 6oth birthday with our children and grandchildren - 16 people at a considerable expense of approximately $50,000 - that is 4X the average wage in Greece. Problems from the start - only wire transfer in Euros accepted; wrong banking information provided. Then, I asked for assistance with transportation - the quote was $1,000 per DAY (not week) for 2 vans on call for only 12 hours of the day. Ridiculous - a total scam we learned when we arrived as finding a reputable driver for each ride was fairly simple. Then, I requested a quote for a chef prepared meal - $950 WITHOUT FOOD for 16 people for a barbeque. The website showed beautiful photos but neglected to note that the villa was actually 4 separate villas each with 4 bedrooms and we would only be renting two of the villas. There was no internal access between the two villas. Also, the pool was only accessible from the main (food and drink) level by going down the internal stairs and out one of the bedrooms. Inconvenient to say the least. Further, the amenities listed for the villa were inaccurate - no gym, no barbeque, no washer dryer. Towels were not changed daily and some of the bathrooms smelled like sewer gas. The main refrigerator never worked and our perishable food went bad. This despite several calls and assurances that it was fixed. Similarly, the villa was delivered without propane gas to serve the stove so we could not use it initially. The housekeeper never cleaned the kitchen; to make it worse, they didn't even provide dishtowels so that we could do it ourselves. Two of our children woke one day to see the gardener peering into their bedroom while allegedly fixing the shutters - at 8:15 am! The housekeepers and the groundskeeper showed up randomly and without notice. The groundskeeper was painting exterior surfaces white while we had young children roaming around - who does that? We were promised "complimentary" transfers from the airport but the driver demanded to be paid. Workers left smoked cigarettes in an ashtray inside the home. We have rented villas all over the world and never experienced anything like this.

Potential renters - you are better off in a hotel!

12 augusti 2019
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Svar från Mykonos.luxury

RESPONSE BY MYKONOS.LUXURY

It was the one, first, last and ONLY time that we, as a company, proceeded in renting a Villa to one of OUR customers which DID NOT BELONG TO US -but to a different company- thus not having the control of the property’s management, maintenance, housekeeping etc.

Immediately after the customers’ complaint, we (privately) contacted the specific property’s Managers which are based in Athens, and we specifically forwarded to them one by one, all of the comments and complaints written hereby and in private emails.

The property Managers responded in an equally strong manner with multiple arguments and answers. As ‘Liaisons’ between the property and our customers, we experienced the ugly confrontations not being able to help and, most importantly unable to amend the situation.

We are –and always will be- sorry that we didn’t meet the customer’s expectations and we definitely recognize our share of responsibility for trusting –thus not checking thoroughly- others with our most valuable assets: our Customers.

We humbly absorb this negative comment and we will work hard to not deserve such results.

Betygsatt 1 av 5 stjärnor

The work of the agency was bad

The work of the agency was bad.
For any reasons we , mostly received not correct information, better to say , simple lie. It was a shame with check out & with the transfer. & so on.
We’ll never be back & we’ll put the information in social nets. BR.

9 augusti 2019
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Svar från Mykonos.luxury

We appreciate the comment. It is utterly impossible to explain the whole situation, yet we feel that we did our best along with Elite Estates to accommodate the company of twenty people at Villa Sierra, and we truly believe that the hosting was superb, overriding several obstacles like changing within two hours the door destroyed by the customer or like responding immediately to requests for chefs and extra housekeeping.

The transfers of the last day were COPLIMENTARY and the misunderstanding had to do on the one hand with a wrongly declared to us number of people, and on the other hand with the fact that the Mercedes Transporter vehicle -expected by the Customer- was not available.

Still, based on his last-minute decision (at noon of the same day) to obtain a late check-out and extend his stay for half a day, forcing us to find last minute transportation for that same afternoon, we feel that we served our Customer at our best of our capacity.

Mykonos Luxury
Transfers Team

Betygsatt 5 av 5 stjärnor

verry nice personal

2 augusti 2019
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Svar från Mykonos.luxury

Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again!!

Betygsatt 5 av 5 stjärnor

Amazing company with beautiful experiences!

Our experience with Mykonos Luxury was absolutely perfect. We had a yacht for 8 hours and it was the most amazing day we could have asked for. Captain Giorgos and Dimitris made it so special and we can't thank them enough for our trip. The organisation of the day was brilliant, the food made by Claudia was spectacular and the trip around Mykonos was definitely one to remember forever. Thank you very much, Mykonos Luxury, for your hospitality and for making our Mykonos trip an unforgettable memory.

17 juli 2019
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Svar från Mykonos.luxury

You made our day with that review! We will strive to deliver great experiences consistently, please do come again!!

Betygsatt 1 av 5 stjärnor

Scammers! Avoid this fly-by-night shop.

My family came to Mykonos, Greece for mine and my wife's 20 year anniversary, and it was a total nightmare - these guys dropped my family and I off in the middle of nowhere, and we had to figure out how to navigate to our villa, kids in tow, with multiple pieces of big luggage.

Once we arrived, the villa was a disaster. They tout "luxury villas" - this was nowhere nothing close to luxury. There's a half-finished structure next to it, trash and debris strewn throughout the property, plaster/paint was chipping off the wall in multiple spots, the air conditioner was broken and shoved into a closet and replaced with a fan; this was a disaster!

This was not luxury - this was an old, dilapidated villa that your retired Grandmother might live in.

I called Kosta to see if he could help, and he came back soon enough with no options, no other places to move us, and no offer for recompense - although, the CEO invite us to come eat and drink with him, on him of course!, to make up for it... you've got to be kidding me.

I pushed back for a better resolution, something... 30 minutes later I call them back, and was told there are no other options, sorry, deal with it. I then ask for a refund, and I'll go find my own place. Kosta tells me he will escalate to the Managing Director/CEO.

30 mins later, I call back... nothing, he says he'll come me back in 30 minutes. 40 minutes later, no call, I call him back. He says that the CEO has refused my refund, there are no other properties, and they have nothing they can do for me.

Unbelievable.

Avoid these guys, and any properties they may manage! They are scammers.

8 juli 2019
Omdöme utan inbjudan
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Svar från Mykonos.luxury

Dear Mr Alexander,

We would like to thank you for your review and for allowing us the opportunity to address your stay at our Villa.

We would like to take this opportunity to address some perceived factual inaccuracies you have presented. Based on our GPS tracking system, your chauffeur transferred your party to your Villa and dropped you off 12m from the front entrance to the Villa. Though this was not directly outside the Villa entrance, we feel the proximity was not excessive but apologize for the inconvenience this may have caused you and your family.

Regarding the minor renovation taking place next to the villa, though we sympathize this is a temporary inconvenience it is currently outside our control to prevent our neighbors from making any alterations to their properties though every care is taken to minimize the effects of this on our guests. The chipped paint you referred to on one wall has been addressed since reported to us and we thank you for pointing this out to us.

Regarding the airconditioning unit, upon inspection, contrary to your claim that the air-conditioning unit was missing we found the unit present and fully functional after replacing the batteries in the remote control unit.

Having heard your complaints on the day of arrival, every effort was made to accommodate you at an alternative villa, however as explained to you at that time, your stay was during the peak of high season in Mykonos and we simply did not have any availability in any other Villa for the entire length of duration your stay entailed and unfortunately we were not able to allocate you an alternate Villa. This was explained clearly to yourselves at the time and to insinuate otherwise is simply misleading.

We are disappointed that our efforts to address your concerns did not bear fruition and that you felt the need to vacate the Villa, however as communicated at that time, we respected this decision. We further explained on the day that we could not refund you as you had made a booking under preferential rates with a non-refundable clause with a 3rd party online booking platform. Unfortunately, it is beyond our power to change the terms of such an agreement.

We would like to point out that your greatest concern on the day was that the villa did not have a sea view as advertised. I would like to point out that at no time on any platform have we advertised a sea view with this villa and if you were under the mistaken impression that there was one, we cannot be held accountable for this.

We thank you for providing us the opportunity to improve our services and wish you well, hoping to see you again and allow us the opportunity to change your view of our services.

Betygsatt 5 av 5 stjärnor

Stunning villa

Stunning villa, very well equipped with a nice view. The rooms are spacious and comfortable. Well suited for a big group of people. I definitely recommend this villa.

22 juni 2019
Omdöme utan inbjudan
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Svar från Mykonos.luxury

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again!!!

Betygsatt 5 av 5 stjärnor

Best experience ever

I had one of the best experiences ever. Mykonos.luxury have one of the best teams ever. They have helped me make amazing memories that I will cherish for life. The Villa in which I stayed was so peaceful that I didn't want to leave it.
Thanks for the memories Chris and co.

14 mars 2019
Omdöme utan inbjudan
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Svar från Mykonos.luxury

We are incredibly grateful that you took the time out to leave us this note!! We look forward to serving you again!!

Betygsatt 5 av 5 stjärnor

Magical...

Without doubt one of the favorite places I have ever stayed! Upon arrival we were warmly welcomed by Chris and his staff. Everyone was extremely friendly and helpful with their tips on how to get the best of our time in Mykonos.
The Villa that we stayed in was awesome. The views spectacular, no words can really depict this immense blue. The only downside was that the holiday ended and we had to leave this magical place…we will be back soon though.
Anyways, thanks a lot for all the beautiful memories and the hospitality that we felt staying in one of your villas, it was really worth it.

Kaspar, USA and Switzerland

5 februari 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing trip!

First time using Mykonos Luxury and it was an amazing experience. Way exceeded our expectations, The villa was very comfortable and the aesthetics were in point. So lovely stay. We didn’t want to leave!

1 februari 2019
Omdöme utan inbjudan
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Svar från Mykonos.luxury

Thank you so much for your kind words!!

Betygsatt 5 av 5 stjärnor

Only Mykonos Luxury can make your stay in Mykonos priceless. Guaranteed!

I love Mykonos and Greece in general!!! It's definitely THE iconic summer destination in South Eastern Europe; a paradise of pleasure, relaxation, adventure, hospitality and fun. I've visited Greece many times in the past 10 years. I thought it was amazing and couldn't get better until I discovered Mykonos Luxury - without a doubt the most avant-garde, high-end and contemporary luxury service provider in Mykonos. This company knows how to deliver even the most mundane and eccentric requests, which I had a few :-)). Their dedication to making sure my vacation in Greece, Mykonos in particilar, was only exceptional but also adventurous and worth every second, knocked me out of my socks!
In short, try their service...need a gorgeous villa, to rent a private jet or helicopter, plan an event of any scale, VIP hospitality, top notch concierge service, yacht, unique experiences, you name it, they will deliver. Worth it and you're worth it! Kudos ML and thank you for your professionalism.

23 januari 2019
Omdöme utan inbjudan
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Svar från Mykonos.luxury

Thank you so much for your kind words!!
I hope to see you this summer!!!

Betygsatt 5 av 5 stjärnor

Chris ist der beste Gastgeber auf Mykonos

Chris ist ein toller Gastgeber, und er hat uns sehr freundlich aufgenommen. Die Villa hatte 5 Schlafzimmer, einen traumhaften Pool und einen herrlichen Ausblick auf Meer, so wie beschrieben. Ausserdem war die Villa sehr sauper, komfortabel und Chic. Das familiären Frühstück war einzigartig. Zum Frühstück gab es frisches Obst, Bagels und andere leckere Sachen. Der Kaffee zählt zu den besten, die wir auf Mykonos jemals getrunken haben. Der Flughafen war ca 10 min von der traumhaften Villa entfernt. Wir werden das nächste Jahr wieder Mykonos besuchen und Chris als Gastgeber bevorzugen.

19 januari 2019
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Svar från Mykonos.luxury

Thank you so much for your kind words!!

Betygsatt 5 av 5 stjärnor

Mykonos

We had an amazing time in Mykonos! Thank you Mykonos Luxury team for making our holiday wonderful.

18 januari 2019
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Svar från Mykonos.luxury

Thank you for your kind words!

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