Myer Omdömen 1 414

Placed a online order on Sunday but not long after I realised it was going to wrong address. Rang on Monday to see if staff could help. Rang 136937 placed on hold for around 20 mins eventually Rita picked up and was I told I can’t do anything until I receive the delivery email. VERY POOR SERVICE Waiting so long for someone to pick up and I can’t do anything until I receive the delivery email

I have had the exact same experience as a couple of other poor customers. My order defaulted to an old address, even though it had been changed for a long time. I immediately tried to call customer service, where I waited and waited to be hung up on 3 times. I finally got through to a human, where the overseas line was so bad, I could barely understand. Nothing could be done. I have been a loyal Myer customer for years, but that's it, no more. What has happened to our once beautiful country, it is NOT ok to treat customers like this! Grrrr

If you want to make an online order that disappears into thin air upon payment, then resurfaces a couple of weeks later, (eg when you are on holiday) this is your place. Try to track the parcel? Receive message on tracking link “something went wrong, try again.” I try again, same message for days. It’s like they took $120 from me just to annoy me. Eventually (7 days after ordering) I received an email from Auspost saying they received the parcel. Already outside the “expect delivery 3/7 days metro area” timeframe. And even that is now delayed. Don’t waste your time there are better alternatives. Australia should not accept such shoddy service. I still have not got my bed linen… as I am now on holiday hoping it’s sitting at my front door as there was no option to redirect delivery or deliver to a pick up location …

Just when I thought good old fashioned service was a thing of the past I was served by Victoria from Clinique today. She went above and beyond to get me my perfect foundation. I am so happy with my purchases and the exceptional service I received from Victoria at Myer Joondalup. Thank you!

Attempted to purchase a piece of lingerie today at Myer Bourke St store. Unsuccessful at 2 cashpoints. First attempt at one service desk staff were discussing their lunch break while 5 customers were waiting. I then proceeded to another cashpoint on the same floor and no one was serving. I left my item on the desk and won't be back. I noticed the store was quiet, no wonder.

I have attempted to ring 6 times over several days. On the final attempt I spoke to a human who couldn’t help me.
What has happened to this Australian company?
Very disappointing to see the decline of this Australian icon.

Myer's online customer experience is rigid, rote script-reading that is totally unrealistic and unhelpful. As a regular MyerOne online customer, I noticed my invoice was mislabelled with a non-existent address: the road was incorrect. I promptly followed up, hoping to rectify it. Then tried again and again. No one in the team has even a rudimentary understanding of the word 'service'. Far less were they able to rectify their mistake... And with no supervisor ever available, its 'customer experience' is a complete disgrace.

Totally disappointed in Myer. I purchased a pair of shoes online then had to go overseas for a family emergency. When I came back after a month and a half realized the shoe was big called and took the shoe to Myer for an exchange for the next size down and they refused saying it’s the policy. But come one can Myer not make an exception for a genuine case. I only wanted the same style in a smaller size. This is disappointing and not great service.

This was my first and last order. I bought 5 items, which came divided in 4 parcels! I hate when they do this. Plus, one of the items got cancelled after 9 days of waiting.I reordered, as the item was in stock, I even paid for extra shipping, as I did not want to buy more to get free shipping. They cancelled it again. Again, reordered and cancelled. I gave up after that and won't buy from ever again.

I cannot find Industrie as a brand in menswear to help find some T-shirts that I know they sell. Crap search engine!

My wife and I were in Myers carousel buying my son clothes for his birthday ,Zuki went out of her way to make the experience very helpful with great customer service much appreciated

I ordered two of European pillows, at the time they were both in stock. A few days later l received an email telling me that only one of the items was in stock. I receive one European pillowcase, which I'm not sure what I'm supposed to do with the one, since they are used as a pair. So I then requested a return, which I had to jump through multiple hurdles making the process extremely difficult. I call them multiple times before being told that I had to go through their chat AI bot however every time I requested the return form to fill out the AI bot would just send me their refund policy which had no link containing the form so we just went back-and-forth despite requesting multiple times to speak to a real person. Finally, I was able to get onto a real person. I was told if I wanted a refund I would have to pay the postage cost despite it being a mistake on behalf of Myer. I asked them to send me the second European pillow to which they denied. They said it was a 'change of mind request which is was not. I would not recommend purchasing bedding from them, it's a trap to offload their old stock.

Rotten Service - Online purchase $780..18/3 pl as ced order, myer online tracking order couldn’t fine order, rang operator who said she could see it had been dispatched but couldn’t see where to , o would raise an investigation for new number - would take 3-5 days. Next day I received SMS from Auspost to say delivery btw 1 -3.30 & tracking number. Order didn’t arrive, checked tracking and it had been delivered to the north of TAs, I live in Hobart - totally wrong delivery location. I found a number, staff were rude, disinterested and unhelpful. Transferred my call multiple times, did onnected call, I have no way of retrieving my order. What do I do

It is infuriating to receive an online order of clothing with the security tag still attached. The online automated “assistant” was useless, meaning I now have to find time to go in-store to have it removed. What an absolute JOKE!

Worst order experience. I ordered 2 items but didn't received one of them. I tried to reach them by email or support chat etc. No respond at all.

Myer Using Dodgey Courier Services 3 different ones for one delivery still waiting maybe I will see god first ? .
Pathetic Concerning You Are Going Down Badly Myer. Decades shopping with you I chase up my order ? I said your service is bad I’m closing my account I spend a lot of money for decades his answer. Yes that’s fine mam! Give me your details I will close your account.
How many Customers are you loosing MYER with Staff like this?.
Couldn’t care less Yes That’s Fine POOR POOR SERVICE ATTITUDE ZERO K Mart give high quality service, David Jones are AMAZING SERVICE IM NOW A MEMBER Beautiful Fashion Home Wares such Quality service with much more quality stock also.
Real People Real Customer Service Real Quality David Jones my new go to STORE
Goodbye Myers and your bad service sorry to see you GO Under. X

I recently ordered 12 black Maxwell & Williams bowls from Myer’s website, and it has been one of the worst online shopping experiences I’ve ever had.

The Delivery: Half of my order arrived smashed. 6 bowls were fine, but the other 6 were completely broken.

The Service: This is where it gets truly insane. I called customer service to get replacements sent out, and instead of just fixing the problem, they told me they cannot send replacements because the items come from a vendor. Their "solution"? I have to get a refund, re-purchase the items myself online, and then wait 24–48 hours for them to "apply" for a $10 shipping voucher so I’m not out of pocket for delivery.

The Staff: I spoke to Joshua, who flat-out refused to organize the shipping voucher upfront and told me I’d have to buy them first and then call back again. I called a second time and spoke to Brooklyn, who kept me on hold for 20 minutes just to tell me the exact same thing. To make it worse, I was told that if the price of the bowls increases while I’m waiting for my refund/voucher, I just have to hope the refund covers it.

Bottom Line: Myer is making the customer jump through hoops and take a financial risk to fix their mistake. It is rigid, inefficient, and honestly, the worst customer service I’ve dealt with in a long time. Save yourself the headache and buy your dinnerware elsewhere.

Cherrill served me in homewares today at Myer Galleria Morley WA. She was so so so lovely and helpful. She was very friendly and chatty and she made my day. Its a rare occurrence in this day and age to be served by someone like Cherrill. Wish all your staff were like her. She was like a breath of fresh air. Thank you very much.

I ordered some bed sheets online and never received them, I had to contact the customer service team multiple times and waited for ages on the phone, they also wanted me to keep checking up on the issue instead of them taking ownership of the problem. Eventually it appeared that their courier couldn't deliver them to me as no-one was home but they didn't leave a card or tried to contact me in any way to rearrange delivery. I received an email saying they delivered them however I never received them and so far I haven't received any evidence (ie: a photo) that they did. I have asked for a refund and am still waiting to hear back from them. Is the Myer online store a SCAM!??!?!

I have been a loyal Gold Card customer for a long time , i had updated my address online. Checked out online after paying then realized it had reverted back to my old address , i immediately changed it again to my old address. I then received the email saying they were preparing part of my order and it had my old address on it . I rung Customer care at Myers i was told there's not much that can be done about that . Then i rung back again i hoping to get someone who was a bit more enthusiastic to help me! But no i was meet with You have to ring the courier company when you get the consignment number and change the address with them . So with in 10 minutes of placing the order nobody at Myers could update the delivery address before it went to the couriers ! On the Monday morning i rung the couriers only to be told no sorry only Myers con change the address ! so i rung Myers back again for the third time , this time the young lady said yes i can put in a redirection of the address for you , because there was two parcels i asked her will that update both parcels she stated yes , so hung up at 9.30am feeling relieved that these expensive parcels were being redirected after being brushed off over the weekend by the other Myers operators. Then at 11.30am i received a email from Myers internal people asking me was i wanting to redirect the whole package or parts of the package and that they could not guarantee a redirection of the package ! The email was barely made sense it was written that bad , the English was terrible! and then it happened another email confirming the next package was on its way and it was being sent to my old address ! I rung Myers immediately asked to speak to complaints, I could barely understand the person on the other end of the phone , she informed that i had to contact the courier company , i needed to change the address, she could not do it , i explained the young lady had done it in the morning for me then she tells me that order had been cancelled and that was now being delivered to my old address ! I tried to explain to her the courier company told me i cant change the address Myers has to do it, she just became irate telling me no i had to do it , and that my order is going to my old address. I explained i was five hours away from old address that i could not just pop around and pick it up she stated its not her problem. I asked for some higher as i wanted to take the complaint further she told me no she could give me a email address but i could not speak to any one. I just hung up in frustration. Then i messaged them on line only to be told i will be refunded if it goes to the wrong address and when the other people return the items ! I will not be purchasing from Myers again , i have been using Myers for over 15 years i want be back again ! Disgusting treatment