Davidjones Omdömen 262

Bought an $800!Armani watch came delivered scratched from most likely being tumbled around in the box.
David Jones does not want to acknowledge it or replace the item for an undamaged one

It is actually 0 and less
visited Perth city store and I was shocked by the condition of tester of armani beauty, minimum shade range mostly empty testers I returned it by post later as I had very negative feeling about the brand and david j9nes for days I felt like I was in priceline not even priceline actually more like some makeup discount store with the difference of paying luxury brand makeup. In terms of customer service, chat and email I was horrified by level of professionalism and time the issue takes to resolve. I am talking about weeks to months.
Bad customer service is a major disappointment for me and i refers to service that fails to meet the cany customer expectations. Ifeel neglected, undervalued, irritated, harrased and bullied due to the poor handling of my needs and problems by this business.

Recent order was split, not unusual but this time it's now been 2 weeks and they have not sent it out. Emailed them 2 times and contacted customer support online - took 30 mins just to chat to a human. Long story short I asked for refund but have been told that they need to contact third party to see if refund is possible. Feel like I have zero options and can only wait until they contact me, no more ordering online from DJs for me!

David Jones don't answer the phone & I have missing items I bought online which have disappeared & no1 answers the phone

The DJs credit card (to save on a single purchase) is not even worth the money saved as it takes 20-25 mins to set up in store and then to pay it off and close it took several attempts and waiting on google, latitude app and phone line.

DONT waste your time.

Staff often stand around chatting and complaining at Highpoint. When I went into the MAC store, there were no staff members on the floor and the store looked quite messy. I waited for about 15 minutes before deciding to buy something, and I had to go and find a staff member myself.

When I asked for help, the staff member was unhelpful. She opened a few drawers and said the item wasn’t available because she couldn’t read the labels, even asking, “Where are your glasses?” I ended up finding the item myself. There was no apology—just a look of disinterest.

I will not shop in a store which bombards my eardrums with loud music. Music if they must but at a level which is background just heard not blasted. My local Adelaide store is a point in question. I can’t wait to get out! Poor staff!! Oh well off to myers where it’s quieter…..! David Jones. When will you ever learn! That is why your sales are decreasing because I’m not there spending!

I visited DJ on Bourke Street today and saw an AMI jean jacket displayed on the ground floor. As there was no concierge, I asked cosmetics staff for help and was directed to Level 4 men cloth sections. I went to level 4 and was told size M was unavailable even though one was displayed downstairs. Customer service on Level 2 was initially unhelpful until I insisted on trying it. Eventually a staff member helped and she was very nice, and we purchased the $744 jacket. However, the overall experience felt cold and unwelcoming, as if no one really cared whether we bought it or not.

Very worse shopping experience ever had with DJ. I won't buy anything from DJ and also this brand Decjuba. i placed order on 21 Feb for a DecJuba for a tee I loved. there is size M. there is NO " Low stock" note displayed while I was shopping at that day. I received the DJ reply email about prepareing your order. Today is 2 March 2026, still processing the order. I went to live chat with DJ. Then they stated that they sent email to the supplier to follow up. and asked me to wait for 24hours. Suddenly after 2 hours later, I received the email DJ - cancel my order and refund to me. My god. So bad so bad... a care team just cancel my order without asking my decision. The reason given is even much unacceptable. They stated the item was damaged when the team go to pick up the item. My god. It is A TEE, what kind of damage can done on a TEE... the reason is NOT a joke. What kind of service team would give out such " ridiculas " reason ? If the tee damaged, get another one for your customer... easy job.. unless you do not even care about your customer at all.. i bought this tee as gift to my girlfriend..

I wanted give Emily at the Tom Ford counter in the Adelaide Rundle Mall store a compliment for her excellent customer service. She was courteous, knowledgeable and keen to assist in my enquiry. 10/10 Emily. Well done

I’m here to talk about Anne Stringer the stylist for David Jones Westfield Bondi Juntion.

Anne’s attention to detail and really listing to her clients makes our customers feel comfortable and confident.

Anne is so professional and so empathetic towards her female and male customers:

She is always a ray of sunshine and brings so much positive energy to the staff and clients.

Horrible online experience. Not only do they sell items they don’t hold stock of, I received 1 item of the 3 items ordered nearly 2 months after purchasing online. The item I received was part of the set they couldn’t honour. To add insult to injury they wouldn’t provide a refund. This isn’t the David Jones that once had great customer service, they’d be lucky to survive the year. Will not purchase from this place again which is sad.

UPDATE - seems I was refunded the correct amount but it was split into two - most was refunded as a gift card and the rest to my credit card.

The worst online shopping experience I have ever had and this once loyal customer will never shop at DJs again. I ordered two items - Maggie Beer utensils holder and a knife block - using my Gift Card (which I was thrilled to receive as a Christmas gift). The order was split in two and the utensils holder arrived after some time. The second item eventually arrived (weeks later) and it was the wrong knife block. . I was communicating with someone via chat/email was asked to return the item using a courier label that was emailed to me. I had to go out of my way to go to a post office and ending up queuing for 30 mins to drop off the parcel. I made it clear that I wanted the originally requested knife block sent or me even if it I had to wait until it was back in stock. Today I received an email advising I was getting a refund which is the value of the incorrect knife block not the one I ordered (the one I paid for was $40 more expensive thank you very much) and it was going to my credit card. Not sure what credit card it will go to as I used a gift card. I’m now waiting for a reply to my email. Terrible service and I was not surprised to see so many terrible reviews here.

I placed an order with David Jones and selected Same Day Delivery, paying the extra fee. After checkout, the order was split without warning — one item was sent as Standard Delivery (2–7 days) even though I chose one delivery method for the whole order.

I have a learning disorder, so I rely on clear and consistent checkout information. The way the shipping options were shown made it look like the entire order would be delivered the same way. There was no explanation that items ship from different locations and get different delivery methods.

To make things worse, David Jones offers no way to cancel an order immediately after placing it, even when the delivery method changes. Their support options are hard to access, and the process is confusing and stressful.

I won’t be shopping with David Jones again. A modern retailer should not have a checkout system this unclear or inaccessible.

Appalling ! this has cost me nothing but blood sweat and tears. Not only did they fail to deliver the present to my son before Christmas but they left it in the post office for all of three days during the Christmas rush on those three days he was at work - it’s just not long enough. When I found that everything had been returned to David Jones I then tried to request a refund and realise that it’s impossible to actually get through to anybody. They won’t talk to you on email. They’ll only text Australian numbers although I ordered stuff from Spain as I live in Spain - they have no contact whatsoever that you can get through to and every time you get a robot or a message saying this will take 13 days before someone can speak to you because we’re too busy. My son still hasn’t got his Christmas present and I still haven’t got a promised refund for two missing parcels, although they wrote me 3 weeks ago saying that it would be in my account in five business days and now I still have no way of getting hold of them. Be really careful if you think you want to order something online from these people because basically it will be very difficult if it doesn’t get picked up the first time they deliver and you’ll probably never get a refund or see the parcel again. Also if you order more than one item they split the parcel into many so even if it’s something very small everything will come separately drip by drip so once again it makes it incredibly difficult to receive it. I guess they outsource everything.

If you want complete incompetence, look no further, you're right on track with David Jones!
David Jones, hands down, win the award for worst client services of all time, with no visible signs of improvement. With hold times easily in excess of 2 hours, you'll then be directed to someone (maybe), who you can almost guarantee will have no idea how to assist you, no interest in assisting you, and no ability. The only reason I can think that they still exist is lack of competition. Incompetence meets total lack of care. Awesome work DJs

David Jones’ customer service practically does not exist. They regularly sell items online that are not actually in stock, so it’s common for purchases to be cancelled after payment is taken.

The item I received did not match the photos or description shown on the website. What you see online is not what you get.

Neither customer support nor the store manager showed genuine care or took responsibility for resolving the issue properly.

Overall, this was an extremely frustrating experience. David Jones is, in my opinion, one of the worst retail experiences in Australia, both online and in-store.
I will never shop here again.

I will never order anything from David Jones to be delivered again. Terrible service. Over a week since placing the order and still no confirmation it has been sent. When placing the order the delivery time estimates 3-5 business days. I'm in a major city and all items were in stock. Not worth shopping with David Jones.

Absolute debacle.

Online order - I was sent someone else's order and they got mine. I'm a 40 year old man with no need for a XS nightie. Tried to resolve online only to wait 48 hours for the response 'our records show the parcel was delivered, perhaps check with your neighbours'.

I had to follow up with them several times, and give up 2 hours to go into store to try and resolve.

The icing on the cake was trying to get help in store from Trude and Prude, who - from the way they acted with me vs. other customers - I assume believe every customer that isn't visibly 'Brighton' is beneath them.

Once upon a time shops would offer token vouchers for these sorts of stuff-ups and instead I got: "sorry, the AI let you down". No, David Jones, this was a you problem; the AI let you down.

Would be reluctant to shop at DJs again

I had a very disappointing experience with David Jones.

It was extremely difficult to speak to a real customer service representative. Live chat did not appear on mobile, and even on a computer I could not reach a person. Phone support redirected me back to the website, and in store staff said they could not assist and that I needed to wait for customer care.

When I finally spoke to someone, I was told to wait several days for confirmation about where my order was.

The item was marked as shipped on 24 December, yet the Australia Post tracking shows no scans at all and indicates that the parcel was never lodged. In this situation, it is unclear how Australia Post can meaningfully investigate something that appears to have never been handed over to them.

Despite this, David Jones told me that Australia Post may have lost the item and asked me to wait again for the outcome of their investigation. This feels less like a genuine resolution process and more like responsibility being shifted away from David Jones.

I work in retail and understand postal processes. If an item had actually entered the postal network, it would have been scanned at some point. No scans strongly suggest the item was never dispatched.

This experience was frustrating and disappointing. I did not expect this level of poor communication and lack of accountability from a major retailer, and it has significantly damaged my trust in David Jones.