Motor Fuel Group Omdömen 

My wife received today (20 November 2024) a demand from Fuel Guardian working on behalf of Motor Fuel Group alleging that she made off from a Morrisons Service Station in Paisley having failed to pay for £20.00 of fuel at a 'Pay at the Pump'.
I have written to both organisations this evening to better understand how after scanning her debit card and receiving authorisation to dispense fuel that the sale was subsequently 'suspended', and no payment was presented by the retailer to our bank ?
This 'Notice of Intended Enforcement Prosecution' provides CCTV images of my wife, in her NHS uniform, dispensing fuel and therefore I would presume will also show her entering her card, and pin in advance of the dispensing - however Motor Fuel Group and their agents are demanding payment of the £20 fuel and additional £145 fees (reduced to £45 for prompt payment) despite her being unaware of the 'suspended' sale.
I have asked Motor Fuel Group for data on any other 'Pay at the Pump' issues on the 31st October (date of alleged offence), as our bank confirms that no payment was presented by the retailer, and surely their pumps do not discharge fuel without prepayment authorisation?
All a bit of a mess and certainly will make us both avoid these forecourts and this organisation in the future.

We frequently fill up at the Gyle Morrisons petrol station and have never had any issues until now.
Last 2 times we put our card in as usual and were told to take fuel……we have now received 2 letters in the one envelope telling us we have illegally taken fuel without payment on the last 2 occasions.
On checking bank statement we can see that the payments were not taken however we left the station assuming that all was in order.
Penalty charge for each occasion was £145 but reduced to £45 for prompt payment. As my husband suffers from severe anxiety I paid the charges immediately - £90 for an error we had no part in. My husband has since emailed MFG but has not even had an acknowledgment.
We will not be using them again and my husband has been made to feel like a criminal despite having used the same petrol station for decades.
Be aware as in our opinion there has to be a fault with the machine.

MFG Desford Crossroads - Received a £100 fine for being at the carwash longer than 30mins! Staff not interested in helping, Won't be using them again

It is no good for charging Barry for electric car
Uber driver in uk never use this app because they precharge you £40 even if you charge £5 and they do each time you want to charge your car

This company decided damage to my car, in the Morrisons' car wash they now own, was not their responsibility and did not uphold any aspect of the claim. They provided no evidence to support their decision. They actually stated the machinery would activate regardless of the car's alignment, a direct contradiction to their signage. So, you drive in with a perfect car and drive out with an imperfect one with damage to the tune of £600 they wash their hands of. Disgraceful.

Just came into Morrisons petroleum station at portobello for calor gas and waiting over an hour, the service is terrible and the prices of food and fuel are outrageous, don’t go near this place

I went to the Morrisons Petrol Station in Milton Keynes Today and had an issue with the fuel pump I couldn't get fuel nor could I pay, I then realise that I was missing £100 from my bank and was sat as a pending transaction, this amount being deducted came at the worst time, so out of distress I asked site who I can contact, they mentioned MFG and provided me with a contact number, which i then called.

I didn't think I would get anything from it nor any help or assistance however, to my surprise I got an answer to a young Gentleman called Oliver, he was extremely polite and I must say extremely understanding, this didn't only feel like customer service but made me feel like I was talking to a friend. He was extremely helpful and advised everything with great detail, he then spoke to what he called the IT Team and a short while later he called again and said he had some great news, he told me to check my bank and to my surprise all was resolved, he sincerely apologised and explained how everything works, this has reassured me and I will continue to use the station and pay at pump due. I had to ask if there was something i could do in return and said i will be writing an honest and happy review for the service provided to me.

Many Thanks Oliver and I couldn't have been more surprised and happy with the service you provided I do hope you receive heavy praise after this due to the efforts and time you done this in.

Outstanding, 10/10 Service and has changed my view on Morrisons Petrol Stations that MFG now own.

Just pulled over to refuel at Boroughbridge morrisons, usually my stopping point. It's now been taken over by MFG signage lights highlited 3 prices ranging from £1.29 per litre wrongly presumed was basic unleaded £1.36 per litre presumed to be premium unleaded one pound £1.39 for diesel supermarket fuel charged at rip off motorway prices. Won't ever be stopping there again Cartel

Today I am changing from lpg heating to diesel and sole reason is you managed to double lpg prices, whilst Europe expands and drops prices… Exploiting Morrisons vulnerable customers and destroying the environment 🤮

Appauling customer service skills

Daughter just out after getting fuel and using her contacless in lynseyfield garage in East kilbride, got £46 of fuel and charged her £100 told her need to wait 7 days don't go anywhere near them.

MFG have just taken over the morrisons forecourt in coalville. I have always used morrisons as you get points for money off. Never going to this forecourt again as they don't know what they are doing and ripped me off, saying I'd used part unleaded and then diesel in my van and charged me for both # robbing people of doubtful parentage...

My Issue was the filling of my Safer Fill LPG gas bottle at MFG's Morrisons Fuel Station in Wellingborough.
The problem was that the only pump to fill LPG was faulty for many weeks, in so much that the trigger assembly locking ring was in the wrong position preventing it from attaching to my Gas cylinder.
Morrison's did not help,
so I contact Health and safety (HSE) but that takes time!
So I spoke to Courtney at MFG and she said it might take some time but she would sort it.
And true to her word, she did, keeping me informed of all steps she had to take but today I was able to go to my Morrisons (MFG) petrol station and fill my Saferfill Bottle with LPG with no issues.
Many thanks Courtney for your help as I am so happy to have my only Saferfill Approved Station back up and working as before.
Also Courtney many thanks for the voucher, I used it today.
So for taking charge of my problem and seeing it through to the end today, well-done for your outstanding Customer Service.
Regards R Bowen.

Been using Morrisons Hartcliffe for fuel for last 18 years or so. Last month the pay at pump facility has been removed/doesn't work. Looks like the fuel side has been taken over about the same time with completely new staff been taken on when the issues with pay at pump started. Are they nos a franchise? Been met with several excuses as to why we can't pay at pump - none of which make any sense. For me it looks very much like they want you in the kiosk to boost sales. No other reason makes sense. If I want to buy something I'll go inside - my choice! When I submitted a an online complaint using the drop down for fuel issues (MFG) got a tired and lazy response to say contact MFG. Why bother giving me the option in the first place. Oh and no contact details provided either. Pay at the pump is a way of reducing queues especially at peak times and convenience for the customer. You've gone backwards. Get it sorted Morrisons. It's your name on the forecourt!!

Appalling experience for my son who has just passed his driving test. He went to fill the car with petrol, and the cashier refused to take payment, stating he was too young to have driven there.
In an attempt to resolve the issue peacefully, my son had to show her his ID - which the cashier took photos of, on her personal phone to share in a group chat and this was to prove he was old enough to drive and fill a car.
This is a huge breach of GDPR and playing on a young person’s vulnerability which I would like to discuss with some senior team leader.
I have tried emailing, but the email doesn’t send, I have tried phoning and once you select option 1 for customer service the line goes dead.
I really need to speak to someone about this incident sooner rather than later as don’t want anyone else have to experience that - when seemingly doing the right thing.

Disgusting, greedy company. Hiking LPG prices up to an.impossible cost. No reason.other than GREED.

Fast becoming the worst name in customer services in the U.K. Totally abysmal across the board. In store pricing is completely absurd. 90% of your staff don’t speak enough English to operate safely. MFG is a complete disgrace, really really bad and you deserve to go bankrupt.

Left clients queueing out the door and waiting for fuel whilst he struggled to deal with an uber order instead of asking for help from his colleague out back. Horrible attitude when asked what was going on

Filled up petrol at Morrisons at queensbury. Receipt did not come out of machine, went inside guy said he can’t print receipt you have to print on the kiosk. But it still didn’t work. How do I know I’ve been charged correctly.

So, increase the Price of LPG from 99.9p per litre to 1.29p a litre overnight, where it can be purchased from the cheapest independent at 75p per litre. Smacks of blatent profiteering