Motor Fuel Group Omdömen 

Went to use the screenwash in their forecourt in Waddon, Croydon. I paid £2.00 and received 0.50p credit on the machine. I paid £2.00 a further two times to see if it would work and each time only got 0.50p so it went up to £1.50 credit, allowing me to use the machine. I then went to use the screenwash, it had a 30 second countdown and while pulling the trigger on the nozzle nothing came out. The countdown ended and the machine reset. I contact them for a refund that I have yet to receive, they are trying to drag their feet by getting me to provide bank statements more than once, and to prove the transaction went through... they're on my bank statement!

Absolutely shocking experience. I paid across two brand-new jet wash machines. Both took my money, froze, and completely failed to work—not a single drop of water came out.

When I contacted customer service, they just lazily brushed me off, claiming "no faults were found" without even asking to see the video evidence of the failure I offered to provide. They are refusing to issue a refund.

This company is happy to take your money for services they don't deliver and then accuse you of lying when you ask for a refund. Absolutely disgraceful customer service. Avoid this site at all costs!

It looks like MFG are investigating heavily in AV chargers which you would think is a good thing. Unfortunately my experience has been that the charge frequency does not start and you are left frustrated wondering where you will find your next charge.

I’m very disappointed with my recent experience using this car wash. I paid £10 for a wash, but my car was still left with visible dirt, cobwebs and marks immediately afterwards.

I contacted customer services and provided photographs showing the condition of the vehicle after the wash. Their response was that the machine was operating correctly and no fault had been identified, so they would not offer a refund or a replacement wash.

My complaint was never that the machine failed to run — it was that the wash did not clean the car to a reasonable standard. A car wash can complete its cycle, but if the vehicle is still visibly dirty afterwards, I do not feel that the service has delivered what was paid for.

What has disappointed me most is the way the complaint was handled. I do not feel that my concerns about the quality of the wash were properly addressed, and no goodwill gesture was offered despite the poor result.

I am leaving this review so that other customers can make an informed decision based on my experience.

The toilet facilities at stonebridge service station nevilles X Bank durham are a disgrace filthy & unhygienic I used to work there about 15 years ago & we were always told we had the cleanest toilets in a service station this shouldn't happen in a public facility

Charging stations do not work, sometimes they don't work at all and sometimes they take your money and still do t work. Their customer service is as useful as the charging station.

No shampoo and no wax available despite paying for both options £6 The jet wash did not provide the service advertised. Poor maintenance and a waste of money. Very disappointed.
Waiting refound money

Almost never works first time and preauthorises your card for £45 every time, why do u not charge people when the car actually starts charging? Its time electric charging was made easier like filling up fuel and not getting ripped off.

Awful. Contaminated fuel cause my car to breakdown and suffer damages in excess of £300. Motor Fuel Group refused any responsibility and ceased communication.

I paid £8 to use a Motor Fuel Group jet wash through four £2 card payments. The machine had no shampoo, making it impossible to wash my vehicle.

Although Motor Fuel Group had no difficulty taking my money, obtaining a refund for a service that was not provided has been unnecessarily difficult. I was given incorrect information about how to request a refund, and the machine should have been taken out of service once the fault was identified.

I have provided evidence of the four transactions totalling £8, and there is no dispute that the advertised service could not be delivered. Despite this, I have had to spend time repeatedly chasing a refund.

This experience reflects poor equipment management, poor customer service, and a lack of accountability. A simple refund for a failed service should not require this level of effort from a customer.

Unfortunately I cant rate this joke of a place zero. Morrisons at Laceby. Nothing ever works since this shambles of a company took over. Car wash machines dont work, however they cant give a direct refund. The pay attention pump doesn't work half the time. You're lucky if you get a receipt. I spend £250 a week on fuel, mainly at the Laceby branch but ill not be going back here.

⚠️ Warning @MFGSheffield @Esso — Ridgeway Road, Sheffield S12 2TA
Pump 5 is running a scam. Happened multiple times. Today I tested with just 7 litres.
Attendant told me “get out, your car must be rubbish, what do you expect for 7 litres!”
Drove in with 49 miles range, left with 48. Zero fuel added.
Complaints team have been good and I’m waiting for a reply today — but that doesn’t stop people driving away missing 7 litres without realising. Most won’t test with a small amount like I did.
You take the money instantly. This isn’t broken — it’s a scam.
#Sheffield #PetrolScam #Esso

Absolutely terrible customer service. They actually gaslight you and accuse you of lying when zero Morrisons More points were awarded at the time of my petrol purchase. Develop some listening and reading skills and listen to your customers, because why on earth would I have contacted you if, according to your systems I have already received the 135 points. Lost me as a customer

Awful service, staff that don't speak English and poor customer service.

Absolute shite service and absolutely useless help line! Paid £6 for a car wash that had no soap/detergent. Refused refund at garage and gave me a help number for refund. Still no refund. Awaiting results if investigation!!! USELESS BUNCH OF AMATUERS

I had a very poor experience at the Mfg car wash in the Morrisons fuel station in Barnsley town.

I paid £5 for the shampoo and wash service, but they only used water and no shampoo at all. When I informed the staff member inside Morrisons Daily, he tried to make me look like a liar and asked me to wait. He then kept me waiting unattended until I asked him again. He was also very rude.

In the end, my problem was not solved, and I lost both my money and my time.

After i paid for my fuel i noticed half way home that no fuel had gone in at all so had stop again..I am in shock tbh, what a disgrace... Furious with these scum lords.

I am reviewing only to express my deep dissatisfaction at the standard of customer care received at Morrisons Borehamwood filling station on Tuesday, 19 May 2026 at around 17:25. Allow me to explain the situation.

Upon arrival, I stopped at a pump to refuel. There was sand around the pump indicating a previous spillage. Initially, after inserting the fuel nozzle into my car, the pump sat idle, so I went into the station and asked them if they could switch the pump on, which they did. I started to refuel, and as I reached around £45 I became aware that fuel was spraying out between the hose and the nozzle. I immediately stopped pumping fuel and the leak intensified, complete dousing me and my car, which we had only just purchase and was driving it home. I tried returning the nozzle to the pump hoping it would shut it down, however the petrol continued pouring out from the hose.

I think at this point, I reinserted the nozzle back into the car in an attempt to stop fuel pouring over the pump, although in retrospect this was pointless. I then rushed into the shop and shouted to the cashier that the hose had burst and fuel was going everywhere. He responded by running out to the back, presumably to shut off the pump.

After this I went back to the car and started towelling it dry, concerned the fuel would blister the paintwork. I should also point out, I too was covered in fuel! The attendant came out, starred at me but said nothing. I should also point at that both myself and my wife were extremely shaken at what had just happened. No one at the garage showed any concern over what had just happened. I was asked only to pay for the fuel. They said they would reduce it by £2 as this was what they estimated had poured out! I was incredulous at their cold and unfeeling response. In my estimation, about £15 of fuel went over me, the car and over the sand that was already on the floor. It’s not so much the amount of fuel that upset me it’s the fact that this whole incident was dismissed and we didn’t even receive an apology or receive and assistance at any time.

Horrendous! I tried to use their app to charge my car. After having £160 held in my account and never getting a drop of electricity, I switched to zap map. Not only did they take about a week or more to remove the pending charges, they charged me £1.29 on my debit card for no reason. Their customer care is useless because I've had it about five emails from their India-based customer service plus my responses, demanding documentation I don't have, when they could just look up the charge that they made and refund it. The amount of effort I've put in not to get a refund for money that I was incorrectly charged for is just not worth it. Their facilities may be cheaper to charge at, but I know the other ones won't rip me off or stress me out. I've basically paid them to waste my time and cause me great stress.

Never been to a petrol station where staff just talk and look at you when I had a issue with a card payment and no instructions clearly on the pump stand itself looks like the pump has been repainted very frustrating till a lady helped me fancy place shocking consideration to me as a person wont go there again ever.
Staff looks at you and do nothing in person...