When I logged on to make adjustments to my policy there was a statement informing me that they were extremely busy and to try and make changes to my policy myself using the portal. I couldn't make the... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Process was so easy start to finish. The website was very clear and provided all the information I needed to allow me to make an informed decision. Obviously the price was a major factor but not the o... Se mer
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ok so this review process in some cases works !!- i have to give credit where its due - Elaine, customer service - my poor review earlier resulted in a very pleasent conversation with the required out... Se mer
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Motorcycle Direct came out the cheapest for me, I am UK but for reasons related to my work I had to change my UK licence for a EU licence and need to keep it as EU. Many insurers charge extortionate p... Se mer
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Företagsinformation
Om MotorCycle Direct
Skrivet av företaget
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Kontaktuppgifter
Midland Way, BS35 2JX, Thornbury, Storbritannien
- www.motorcycledirect.co.uk
4,1
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not a bad experience
Not a bad experience, eny questions you have to go through a chat box no direct phone line but that was ok.
8 mars 2026
Svar från MotorCycle Direct
Hi John
It's great to hear that you’ve had a good experience.
We are a digital broker so we encourage our customers to do as much as they can online.
If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Easy to use online.
13 mars 2026
Svar från MotorCycle Direct
HI Christine
Thanks for the great feedback, we really appreciate it and are glad that you found it so easy to set up your policy online with us!
MotorCycle Direct
Straight forward and easy enough to do…
Straight forward and easy enough to do on line. Also great price, so ticks all my boxes
13 mars 2026
Svar från MotorCycle Direct
Hi
Thanks for the 5 stars, we are glad we ticked all your boxes, including the price. We hope we continue to impress!
MotorCycle Direct
Svar från MotorCycle Direct
Hi
Thanks for great feedback, we are glad that you found the online journey so easy to use.
MotorCycle Direct
Obtained a quote with ease and…
Obtained a quote with ease and continued through the process without any problems. Great price beating my previous insurer hands down.
9 mars 2026
Svar från MotorCycle Direct
Hi Mr Dalton
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Very easy and straightforward process
10 mars 2026
Svar från MotorCycle Direct
Hi Stephen
Thanks for the feedback, we are glad that you found the process so easy and straight forward. Ride safe!
MotorCycle Direct
Svar från MotorCycle Direct
Hi Drew
Thanks for the great feedback about our online site. We are glad that you found it so easy to use!
MotorCycle Direct
Motorcycle insurance
Easy to get a quote the customer service team was really good
Would recommend
9 mars 2026
Svar från MotorCycle Direct
Hi Rob
We are very glad to hear that one of our Support specialists were able to give you a 5-star experience! Thank you for taking the time to leave us a review, we will pass the feedback on to the specific colleague who will love to hear this too!
MotorCycle Direct
Straight forward form to complete
Straight forward form to complete. Did just take around 5 mins. Will certainly be recommending to our members.
10 mars 2026
Svar från MotorCycle Direct
HI
It's great to hear that you’ve had a good experience, and thanks for the recommendations. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Svar från MotorCycle Direct
HI Tony
Thanks for the feedback, if you need any hel;p in the future please let us know!
MotorCycle Direct
Svar från MotorCycle Direct
Hi Michael,
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know. Thank you!
MotorCycle Direct
This company has no contact…
This company has no contact number,after they took my money no one has contacted me !!!
9 mars 2026
Svar från MotorCycle Direct
Hi Mr Abdulle
I can see that we have been in touch via email, and are waiting for some details to be confirmed by you. If you have any questions, please contact us via our live chat facility. Just copy and paste the below link into your browser.
http://www.motorcycledirect.co.uk/contact
Many thanks
MotorCycle Direct
Been great up until I changed my bike…
Been great up until I changed my bike and couldn’t get a quote for my new bike. Customer portal kept sending me round in circles and you can’t get to speak to anyone if you need help. The chatbot can only do so much. Such a shame so I had no option but to go elsewhere and speak to a human in a different company
4 mars 2026
Omdöme utan inbjudan
Svar från MotorCycle Direct
Hi Annie
We apologize for the bad experience that you have had with us.
We want to understand what went wrong and see how we can improve.
Please can you contact us to discuss, you can use our Live chat by clicking here. http://www.motorcycledirect.co.uk/contact
MotorCycle Direct
Very simple and easy service
5 mars 2026
Svar från MotorCycle Direct
Hi Callum
It's great to hear that you’ve had a good experience.
If you need any help in the future please let us know. Thank you!
MotorCycle Direct
Svar från MotorCycle Direct
Hi Andy
Thank you for taking the time to leave us a review and providing us with feedback.
If we can do anything to improve your experience, please let us know by getting in touch via Live Chat. http://www.motorcycledirect.co.uk/contact
MotorCycle Direct
Really easy to put in place
Really easy to put in place.
Not the cheapest or most expensive, but covers all the bases.
Thanks
5 mars 2026
Svar från MotorCycle Direct
Hi Kev,
Thanks for rating us 5 stars, we really appreciate it!
We hope we continue to impress!
MotorCycle Direct
Easy process to follow.
12 november 2025
Svar från MotorCycle Direct
Hi,
It's great to hear that you’ve had a good experience. If you need any help in the future please let us know.
Thank you!
MotorCycle Direct
Picking up a new bike in 2 days time
Picking up a new bike in 2 days time. Tried to buy the insurance online, passed all the verifications including my bank authorisation but, final stage wouldn’t go through. Couldn’t phone them but had a Web chat - what a shower - waited for a free representative took 10 minutes. After beginning the chat, things are getting repeated and I tell them ‘you’ve already asked that - they tell me they are dealing with multiple people on line at once. (Oh great, this is going to be like Groundhog Day) Tells me it was because I needed to apply online on bike collection in 2 days - that’s why it won’t go through, I said incorrect - policy start date is on 2 days, set up can be earlier. The tell me I’ve probably got a settings issue on my computer so it probably failed a fraud test. Said but why does the same thing happen on my phone too (I’m then on 5g and not my internet), she said still failing fraud check. Asked to phone them. She said no number.
It was surreal and frustrating because the replies are so long in coming and at almost an hour, decided it just wasn’t worth the hassle because in 30 years of riding, I’ve never made a claim so I genuinely didn’t think buying something was going to be so much hassle. And they’ll know I’m not a problematic customer because a lot of that 30 years, I was a previous customer. Never again!
After all, if I ever needed to make a claim, that sounds like hell.
UPDATE : after receiving a call from MCD following my post here, it was a pleasure to hear MCD saw my post and decided to investigate and call me directly. They explained a slight error and apologised.
Well you cannot say fairer than that. Customer service as it should be. Sadly I’ve purchased elsewhere now, but instead of being excluded next year, they will be my first port of call next year.
So it’s now a 5 star review from me because unprompted, they found my review, acted and sorted it. So a breath of fresh air in the current customer service climate.
5 mars 2026
Omdöme utan inbjudan
Svar från MotorCycle Direct
Hi Christopher,
Thank you for taking our call today and thank you for bringing this issue to our attention. We are glad we had the opportunity to provide some clarity on the matter and look forward to hearing from you again in the future.
We are here to help whenever you need us so please do not hesitate to contact us if you require anything in the future.
Thanks,
MotorCycle Direct
Easy on line set up
3 mars 2026
Svar från MotorCycle Direct
Hi John,
Thanks for the 5-stars! We’re pleased you enjoyed our products & services.
Thank you!
MotorCycle Direct
Charged me £75 cancellation fee despite…
Motorcycle Direct charged me £75 cancellation fee despite trying to log into their system on the 14 day and it not working as you have to “use their chat facility”, got on the chat to cancel the next morning and had to spend over 40 minutes explaining that I had tried to cancel the day prior but charged anyway! They asked for proof that I tried to cancel and the customer service women was really quite condescending. Stay away from them, I can only imagine how awful they would be if you needed to claim.
In response to their response, it was the following morning that I cancelled my policy and not 48 hours after, your referral fees from comparison websites are not your customers problems! Your fees are astronomical
4 mars 2026
Omdöme utan inbjudan
Svar från MotorCycle Direct
Hi Charlotte,
We’re sorry you haven’t enjoyed your experience with us.
When completing the quotation online, you would have been provided with a summary of cover, along with our Terms of Business before completing the purchase. These documents explain any administration fees, including when they apply. By proceeding with the purchase you would been required to confirm your acceptance of these terms along with the risk information being correct and accurate.
On review of your individual circumstance, we can see your policy was cancelled 2 days after the cooling off period expired. After this period expires our fees increase from £40.00 to £75.00 due to applicable fee that Insurance comparison sites charge insurers for introducing customers.
We hope this helps!
MotorCycle Direct
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