Mopar Omdömen 

Its absolutely horrendous. I made an online order and then the next day received an email saying it was canceled. Tried calling to follow up and find out why. Each time I spoke with someone I was then provided a different number to call because I wasnt given the correct phone number. Finally was able to track it to East Carolina Chrysler Dodge Jeep Ram FIAT once on the phone with them was informed the manager deals with that and to keep watch of my email because he should send a follow up. I didnt cancel my order and now I cant find why it was canceled. I highly recommend avoiding them if possible.

Horrible customer service!! Very rude. Don’t waste your money with the company.

I placed an order online. Completed the stores compatibility option on the site. The item I needed was a match. The following Monday I received an email stating they needed my vin. As it was a frequently returned item. I asked if there were more the one design for the part I was ordering after two more emails I was told to give them the vin or they would cancel the order. I won't be doing business with a company that can fulfill a simple order.

I ordered a front air dam for my charger.
The part itself is fine. The fact that the hardware to mount it is sold separately is miserly and cheap. The website doesn't state that the hardware is sold separately. It doesn't provide links to those parts either. When contacting Mopar by phone, I was given three part numbers for the hardware of which only one comes up in a search. That is a bag of 8 screws for 78 dollars.
Shame on them.
I should expect it after learning of the non-recall issue for the Uconnect delaminated screen and having to shell out thousands to replace that.
Stellantis a terrible company. I wish another corporation with a modicum of integrity would buy them out.

Passwords are impossible to create. It won't gove you anything useful without creating an account. Whomever developed that site should be unemployed by now.

Sent wrong parts, delayed shipment, then stated my other orders are cancelled for returning the wrong parts and continuing to delay shipment of my parts, while floating my money for weeks. Mopar has to be the worst fun company in the entire world. Do not ever do business or you will be taken by these scam artist.

I ordered a part from the Mopar e-store that ships from Pennsylvania and I'm in New York state not very far from them at all. I paid an extra $5 for expedited delivery however when I checked my USPS informed delivery I see that it's coming ground advantage and is going to take 5 days. I don't think it's very good business to tell people hey we'll ship it quick if you pay us more money and then ship it the slowest possible way. It seems par for the course with this company. I have to say my Dodge Ram 1500 Laramie is my first American car in a long time and I've been totally dissatisfied with the breakdown of the parts and I've had four recalls two of which never fixed the problem. I guess I have to go back to Japanese models, my last vehicle was an FJ Cruiser which I drove for 7 years and only had it changed tires in the oil, I should be able to expect that from an American car. I tried. And in addition I used to go to the dealer here but apparently they were ripping me off for work that didn't need to be done.

I have had an extremely disappointing experience with this dealership and the warranty process.

My Jeep broke down while I was out of state. After having it towed to the dealership, my vehicle has now been sitting there for over a month, and they still have not started the repair. It took nearly two weeks just for the service department to receive approval to begin the warranty work, and after all that time, nothing has been done.

Because I was stranded with my children, I contacted MOPAR for assistance. I was specifically told by their representatives to get a rental car and a hotel because I would be reimbursed. Based on that information, I paid for both. I have now been told that they do not reimburse those expenses, and the rental vehicle they arranged will not even be fully covered.

The most frustrating part is that no one is willing to stand behind what their own employees told me. Instead of honoring the information I was given, I've been left paying out of pocket while my vehicle continues to sit untouched.

I understand that warranty repairs can take time, but a month without repairs even beginning, combined with inconsistent information and a complete lack of accountability, is unacceptable. Customers should be able to trust the information they receive from company representatives, especially when those instructions involve spending hundreds or thousands of dollars.

I hope this review encourages the dealership and MOPAR to improve their communication, take responsibility for the guidance their employees provide, and treat customers with the support they deserve during an already stressful situation.

Company ships oil filters in poor cheap packaging. Oil filters come in dented.

Ordered a flex plate. They emailed me for my VIN. I provided the VIN. They then said it would ship and it didn't.
Ends up they shipped it from the same city I am in and charged a crazy shipping price. They also shipped it with a signature required. So now I paid a huge amount for shipping for something I should have received a week ago and I have to go pick it up.
Someone in Mopar Canada's shipping dept needs to be unemployed.

purchase rear bumper sensor cover. Never got the part and they cant find the dealership where the local pickup was scheduled. I lost my money. This site is a scam!

I ordered a part for a new 2026 Jeep Wrangler Sport via the Mopar site. Mopar showed the part fit but it did not. I returned the part as directed via shipping label provided via dealer Bayird Jeep representing Mopar. Then waited from Monday to Friday for a refund to my card.

I contacted Mopar Customer service via phone with a rep with barely passable English. She put me on hold several times then without notice transfered me to Bayird Jeep. I was told a refund was just processed. I said thanks and hung up.

Then I checked my car and found a partial refund. Then I tried the chat feature to customer service. What a disappointment to deal with these people! I informed Mopar I will not be ordering any other parts from the site.

I have purchased 3 Jeeps. I have a good opinion of my dealer but a very negative opinion of Mopar customer service which is not really customer service. It's a lengthy word game they play until you give up.

You win...I give up...anything else I want for one of my jeeps I will go to an aftermarket supplier.

I purchased a 2025 Ram in June, 2025. When I took it in for the first service I was informed there is a recall on it. I wasn't notified by anyone up to that point. The dealership ordered the part and told me it would take 14 days to receive. Three weeks later I called to inquire about the part and was informed it would take another 45 days or more to receive it. Attempted to call Mopar parts and after sitting on hold I was told to leave a message. The recall is on the towing module that operates trailer lights and braking. Great to know as I am pulling a travel trailer! Poor customer service, a lack of dealer knowledge, and customer safety concern. Still wondering if they were forced to implement a recall, why were the customers not notified?

Order placed March 2. Two weeks later, still nothing—no email, no text, no update… not even a smoke signal.
After sending several emails, I finally received a notification that the order had been cancelled, with no explanation.
Very disappointing communication and customer service.

Edit: update - I went to the dealer and they said it was not an exact fit and did not look good. I was able to contact store and they did send me a return label and a full refund. They said it may be one that was on the shelf too long but they honored there purchase which I’m glad. It was also a real store. Not a scam so from 1 star to 3 stars. I bought the correct part from the dealer. Not much more in costs. Less than 50 bucks difference

They sent me a taped together, corroded connector seat warmer. Obviously a scam. I wish I had checked trust pilot instead of just a quick google. This is horrible and they should not be in business.

Entered VIN to make sure I got the right parts. Parts did not fit or match the factory ones that came with the car. They wouldn't let me return, and refused my appeal. Out $125 because their system messed up, and poor customer service. Buy somewhere else.

Never provided Mopar with my details, but they scraped my emails from somewhere to start spamming me. Nothing much less trustworthy

What a huge scam. You call local dealers to get work done, Bill Luke Dodge, Scottsdale Az, AutoNation on Bell Road and I-17 in Phoenix, call after call and no one in service or even the service managers call back! I had to take my Jeep in due to the check engine light, so I went to a none dealer. Mopar will not reimburse or extend my warranty since the local shop didn't call in the work first. Just a scam. Never again.

Website doesn't work.... can't change password because the reset password button doesn't work after entering in one of their ridiculously dumb required passwords (they are too stupid to realize that passwords are literally the least secure method.) They have deals like 4th tire 1$, because they overcharge you that much on the other three..... just stay away from mopar and use another aftermarket vendor.

This a biggestscam
Don’t buy a warranty from mopar
Not only you won’t get any coverage you are going to lose your money
It’s a lie that they tell you lifetime coverage no such a things I paid almost 4k life time transferable contract 2015 wrangler and 2025 asking for engine warranty coverage and they don’t even answer your call denying you and your contract WORSE Experience and They are a scammer