Monopoly Events LTD Omdömen 

My daughter and myself went to the for the love of fantasy event in London this year, for the first time. I would like to give a massive shout out to the 2 ladies Shannon (stand G) and Emily (stand E) for their help with the photo shoots. There was a little confusion with one photo we had purchased on line and Shannon sorted it out straight away, amazing lady. My daughter wanted to purchase a photo shoot on the day, she was a little anxious to ask. Shannon took us to the stand to ask Emily if a photo could be purchased. Emily was just as amazing in sorting this out for my daughter! One happy daughter and one happy mummy. All the organisers where very helpful and polite. Very well organised. If it wasnt for Shannon and Emily I dont think our visit would have been as stress free as it was. Well done to you. Looking forward to next year's event. I think we are going to do both days next year!

Would like to do a special shoutout to two ladies Shannon & Emily who work on the desks for making our experience that little bit more easier and being helpful! The Love of fantasy was amazing and all staff done an amazing job with crowd control and helping guests out.

10/10 first time going and can’t wait to go back again next year. Fingers crossed they see this review ❤️

Disappointed but not surprised.
We attended Manchester Comic Con with my son, who uses an electric wheelchair — and the accessibility was appalling:
   •   Only 1 inaccessible “accessible” toilet
   •   No dropped kerbs or safe access
   •   Dismissive staff, poor training
   •   No reply from @MonopolyEvents after 3 attempts

We were planning to attend #ForTheLoveOfFantasy this week — but I won’t subject my son to another day of exclusion and stress.

Monopoly Events: Disabled guests deserve better. Do better.

#AccessibilityMatters #DisabledRights #ComicCon #InclusionNow

Positive: Great stalls. Well air conditioned especially since the Saturday was a hot day. Talk to some nice people. Staff were friendly and helpful.

Negative:
Disorganised with Diamond Pass especially with amount spent for the ticket.
Line where chaotics especially the way you chose to organise the diamond pass "line".
The diamond pass was off to one corner with an arch sign. No line just everyone standing in front of the arch waiting to be seen too. You went up and told the one person standing there whose signature you wanted who then walked you to that celebrity from the back then walked you through the long line and then placing you on the front of the line to one side next to a standard ticket holder and not even saying anything like 'this person has a diamond pass and they are next".

Poor communication: My husband stood in Daniel Gillies line for over an hour only to get to the front and be turned away as there were no sign saying pre-paid autographs only or no awareness made on the website that autograph session meant prepaid only.

Unfortunately you over sold and under delivered. People spend a lot of money on tickets, getting to the event and at the event and it felt that you guys did not put much of that funds into the organisation of the event.
I suggest you organise your lines better. People fork £150 for Diamond pass to jump the line but not even organised properly.

Suggestions: maybe have a diamond arch at each end of the long row of celebrity's table so for example one at the end Tyler Hochelin and another at the end Joseph Morgan was at, that way a diamond pass did not have to walk pass a crowded convention from one end to the other.
Also suggest taking people through the front of the line and popping them in front of the que.

A comic con we went to in Liverpool 2019 was done well. The diamond pass line was in the middle and then rows fanned out on either side. There was better structure. Someone would come up ask whose signature you wanted then take you to the front of the line and communicate to the staff member working that celebrities table that this person is next.

I've attended cons since 2014, and monopoly events for the past 3 years Liverpool Manchester and most recently Birmingham, and year on year these get worse for organisation and any care for the fans, and the pressure of the guests to stay on tables and later for photos etc as the event is always running over due to Monopoly way over selling tickets and having no clue how to get the event running smoothly, the amount of staff who don't know where to tell you to queue for Auto/pictures etc. everyone in the queues felt the same.

unfortunately no pun intended but they have the current monopoly on guests as other conventions cant book the guests

I absolutely love the monopoly events and the comic cons, but they need better organisation. It’s happened twice now. I went to Liverpool and Birmingham. And both were so unorganised with the main guests. They sell too many photos and autos, and it’s always running behind. Happened with Hayden in Liverpool and now Ian and Paul in Birmingham.
The guests you bring are great. But people end up missing guests or panels because the queuing is so behind.
The staff are rude and rush you through. I know they are doing their job but we pay a lot of money for these events.
They need to be better organised

Comic Con Birmingham, organised by Monopoly Events, was one of the most poorly managed events I’ve ever attended. The entire experience was chaotic from start to finish, with absolutely no organisation or communication.
Event wardens and staff had no idea what they were doing. We were scanned into the wrong queue, despite asking for guidance, and only discovered hours later that we had been directed to the wrong area entirely. As a result, we had to queue all over again, wasting valuable time and missing scheduled experiences we had paid for. The ticketing process was a shambles, and no real-time information was available to help guests navigate the event.
Photo sessions were delayed by hours with no announcements or updates. The advertised timeslots were completely meaningless, and the lack of coordination was staggering. Staff were not only unhelpful but in many cases outright rude, dismissing reasonable concerns from guests who had spent significant money and time to attend.
This level of disorganisation and disregard for customer care is unacceptable. A formal complaint is being submitted, and a refund will be requested on the grounds that the event was **not delivered as advertised** and **constituted a breach of legal duty** under consumer rights regulations. Attendees were promised a structured, enjoyable experience and instead were subjected to confusion, long waits, misinformation, and unacceptable treatment by staff.
Monopoly Events seriously needs to reevaluate how they run these conventions. Until then, I would strongly advise others to think twice before spending.

My wife and I decided to attend our very first Comic Con, mainly to meet the cast of The Vampire Diaries and get some photo ops — which sounded like a fantastic idea.

At first, everything seemed promising. The atmosphere was buzzing, and the stalls were decent, though many of them felt repetitive. Still, no complaints — at that point.

Then came the absolute disaster of the photo session with Ian and Paul.

We were given a time slot of 13:45, so we joined the queue just after 13:00, expecting some kind of organization. But it quickly became clear that the “time slots” were nothing more than a joke. People were confused, tempers were flaring, and things turned chaotic fast.

The staff clearly had no clue how to manage the situation. Crowd control was practically nonexistent. Rather than offering helpful updates, they just repeated the same useless lines to each couple one by one — completely inefficient and infuriating.

Then we were told that Ian and Paul were an hour late — fine, delays happen — but instead of getting the photos moving, they decided to take a lunch break and then jump straight into their meet and greet sessions. Seriously?

From 13:00 until nearly 16:00, we were stuck in a queue while the staff ran around cluelessly, WhatsApping each other in a panic because they knew people were pissed. At that point, you may as well have told everyone to show up first thing in the morning and just wait all day. The time slots meant absolutely nothing.

The worst part? Families with small kids were told to make the choice of staying where they were or “coming back later” — as if it was going to be better by that point after already being three hours late?

Here’s a tip: if you’re running an event this size, learn to communicate properly. Get everyone’s attention at once. Use a megaphone. Give real-time updates. Don’t just let chaos unfold while staff flail around hoping no one gets too angry.

It was a complete mess.

The con didn't really have anything to do, not really a lot of stalls, no quiet areas...REALLY disappointed! It cost more than £12 to go walk around for 45 minutes, maybe buy a couple of things, and leave. Was expecting to stay for the whole con, but again, as I stated, there was nothing to do apart from a short contest which was held around the start of the convention, so left after under an hour.

Will not refund me for James McAvoy and Michael Chiklis, they blame me for 5pm slot for autograph which was for a photo £95 and £60 for Chiklis, not small money and they have stolen it from me, rude staff when I found out I was too late for James McAvoy. Plus their security is a joke, we had one of our bags stolen during our photo with Dina Meyer, they kept saying they had a bag and it will be returned, it was a lie and we had to keep going back there to check, that made us late for McAvoy, it was stolen and they know who it was because they have the photos online now.

I booked five tickets (2 adults, 3 children) for the Horror, Rock & Wrestle Fest, advertised as taking place in Stoneleigh, Warwickshire.

After traveling 70 miles to the venue listed on both my ticket and confirmation email, we arrived only to be told by staff at the gate that the event was not happening there.

I immediately contacted Monopoly Events to request a refund, but they refused, claiming the event was non-refundable. They also insisted they had emailed me about a venue change, but I never received any such email—and I have confirmed this with them.

Since then, they have stopped responding. This is completely unacceptable. I paid for an event at a specific location, and through no fault of my own, I was denied entry. At the very least, Monopoly Events should be offering refunds to affected customers.

Not been to an event for ages because sadly Monopoly have done like all biggish organisers do and have sold out to the same agents and shows.
Every guest announcement now is pretty much someone who has been over to their events before (every single one of their event portfolio as well)
They say they listen to customers and take on feedback regarding guests etc but they clearly don’t unless you’re asking for Supernatural, Vampire Diaries or Lord of the Rings.
Some of us have disposable income ready to spend when they finally take on board guest and show requests, but it seems they don’t want to take a chance on the UK consumers and are happy for us to take our money overseas to events that do listen to their customer requests.
I hope you don’t go the same way as Showmasters but as someone who’s been on the convention circuit for almost 30 years, it’s certainly looking likely that that will be the case. Shame, the disappointing feeling could all be changed with just a couple of guest announcements but they think they know better than their customers so I guess we’ll just watch and see what happens. I’m sure they’ll respond with they’re amazing as they’re the biggest uk organiser but again a certain other organiser did the same and now they’re considered a laughing stock, so we shall see!

Complete and utter garbage . I went to the bowlers exhibition center and was told that it was £10 parking so had to park on a side street. Turns out you dont pay to park lied to by a steward Then had to queue and wait for it to start at 8:00 and they didn't open it until 8:10. We left at 8:30. We spent a whopping 20 mins looking around at 10 garbage overprice stalls of pops and 3d printed junk And what made this matter worse was the fact that it was £9 each. Even with my 9 year old son he was still charged the same £9 as and adult and we were only in there for 20 mins . If you enjoy walking around in a dark room with next to no stalls then go for it. But I do not recommend this to anyone who likes toy fairs. I am sure it will be the last one they do and it was only the second one.

I have only put three stars rather than five, due to the fact that my family found some of the staff to have a disgusting attitude towards disabled people. Three out of the four of us have disabilities, and a month in advance tried to secure a disabled access pass, however none available A MONTH BEFORE. Which is disgraceful. A few ladies at the start of our day were very rude and didn’t care to take a few seconds to lend a bit of help, and had rude and ignorant attitude. My mum has a disability that affects her joints and muscles and so walking and standing is very difficult for her. My mum was in a lot of pain when starting to queue up to see an actor, so she asked one of the staff members if she could be given a chair for a bit, and was just told to go back near the escalator, (which baring in mind is a fair distance, and packed with people), and to find a seat, however they’re always taken. There’s no way my mum could have walked that anyway and the fact that my mum specified she could not walk any further is quite disrespectful and ignorant. This is the second time visiting the Liverpool comic con and both times had similar issues. However, (and this is what I’m giving 3 starts for), towards the end of our day a few ladies who are staff helped to get us put in disability (diamond queue) because they understood how hard it was on us, and they were lovely through and through.

Given this company run comicons, which generally attract a particular subgroup of individuals, their treatment of the disabled is horrific. There is no care or consideration given to those who don't book as soon as the tickets go on sale (they limit the number of disabled people they will willing accommodate) and they refuse to make any reasonable adjustments if you didn't secure an elusive disabled ticket. Need a carer? Don't bother, they will also pay full whack just to be able to accompany you if you don't secure a disabled ticket before they sell out. There are so many better ways of accommodating the disabled, but the company are unwilling to listen to these ideas to help improve their customers' experience. Basically all they want is your money.

these clowns wouldn't know how to run an event if they were given a clear set of instructions delivered from the future on how to run the best ever convention.

Just issue after issue, regret ever giving them another chance.

Went to my first ever comic con. Which was a great experience. However i purchased a signed poster, that comes with a COA. I then emailed (begging of october) to get it authenticated online and ive heard nothing since. Ive e-mailed another department asking about it and then again nothing again. How hard can it be to even just reply. Its pretty poor way to run a business. As im into collecting signatures and was considering purchasing more but this has left a sour taste.

Had a great experience at the event but spent over £100 on authenticity certificates for funko pops that I have emailed countless times with photos and everything with no response emailed mid August and are now end of October

(Sarcasm warning)
Well I can honestly say this is without doubt the worst company iv ever dealt with. Considering the owner is good mates with tommy robinson who supposed support the so called little people from corruption, rule breaking bully's it seems when it comes to money all that goes out the window! Don't worry monopoly I will be utter truthful. So few weeks ago I rang up after some comic con tickets to take my son and as both he and his mum are disabled I was told by the guy on the phone I need nimbus cards, I also asked about the fast tracks as obviously standing around for both isn't a option, the guy said I need to get nimbus cards first and obviously the tickets are subject to what nimbus say and eligibility. So I applied for the nimbus cards received them paid for three years each but yes could of had them free as they have pointed out, but if I was going go back next year I might as well.
I rang back up both people on phone ok speak to to be honest but this is when the issue started. I have never booked though these or used nimbus so obviously have no clue what I'm doing told the lad on the phone (let me get this right as this is a reason why they can't refund as well) hi mate I rang up the other week to purchase some tickets but needed a nimbus card I have that with the plus 1 and everything" (hope that's right) so can I ordered the tickets he said so two standard tickets and a carer ( note they only do standard tickets they don't do a disabled one which will become clear later) the ticket are non refundable ok mate can I get the access passes them please which they informed only the disabled and carer can use the passes so I informed him about my son which has no bearing on ticket or the fact I rang up for mobilty tickets with nimbus card. The guy accepted it and said yes mate you are entitled to it let me have a look o sorry we don't have any left! So at this point I'm confused as what the feck I'm supposed to do I ask well what do I do them mate, he tells me go later as it won't be as busy to get in and there are places to sit, yet the comic con liverpool reviews actually say the opposite. I emailed them back complexted at how they can sell disabled tickets without warning no passes are left it doesn't seem unreasonable to inform guests first so I asked for a refund to which I have never seen so many utter disgusting ways around a refund as they physically cant go without the pass. It's not like I'm doing it get a free ticket I got one but it's irrelevant. If there's no seating does that mean your liable I doubt it. But iv had every excuse from they didn't know I needed them. Emails about them before and previous calls. Then using the ticket it self as it says standard so it shows you didn't ask or they didn't know even though it clearly says plus carer and the phone call clearly hears me talk about the nimbus cards and once you give details they have all the person's needs on thd screen showing they need disabilty access. And then it's my fault for not asking first. Like I know how it all works the customer service is it's own complaints department and when you ask for the person's name they do not give it. So all I wanted was a simply refund as they can't go physically without added assistance and queuing is impossible that's it not special pass or force them give me one just a refund , and a explanation why if someone is ringing up obviously with mobility issues why a simple yes we can help you with your purchase with your nimbus cards BUT we don't have any passes. This would of been ok I will have leave it thanks. But no that would be to nice, they take cash then say no and try utter discussing tactics like a wording of a ticket. Yet under the 2010 disabilty act companies must alter thier policy's to account for differences. So a prime example someone who clearly bought tickets for disabled people who were not informed of sell out of passes and can't physically go should refund as you can't class's them as all the same. This company is a disgrace and absolutely not mobilty friendly. I'm sure iv mentioned everything right monopoly I'm sure you can spin another utter disgusting way to justify it, maybe because I'm autistic you can say it because of that I mean you tried justify you didn't no yet anyone with a ear can listen to full recording. I give you permission put it on here. To let the public can tell I'm purchasing tickets for disabilities. Utter disgrace.

This was one of Monopoly's best events in Scotland. They had listened to feedback from last year and made quite a few improvements, including having a carpet in the main hall and having one way walkways between the 2 main halls. The guests were, for me, brilliant. As a Supernatural fan, having 5 of the cast there for both days and 1 extra on the Sunday was excellent. The whole event just seemed calmer and ran smoothly. I felt there wasn't as many traders this year, but that might be down to the fact that they seemed to be in one hall. I would still like, if possible, tiered seating for the panels or screens up so anyone in the back of the flat seating could see. All in all, a well run and well attended event. Roll on 2025!