Mon Motors Omdömen 

I was initially unsure about visiting, but the atmosphere at Mon Motors Volkswagen Weston-super-Mare felt welcoming. The team were friendly and professional, making it easy to ask questions and go through the options. I purchased a Volkswagen T-Roc, and the process was straightforward with no pressure.
The only problem was the lack of local autonomy. We arranged to pick up the car on Saturday. Only to be told at the last minute was not registered or taxed, and that anyone in head office was had gone home and did not work at the weekend. Payment was completed early Friday morning, so there was plenty of time to tax and register it. This severely marred my impression of VW as a brand.

Tried booking a service ,tried on 3 separate occasions to book a service but no answer so will take my business elsewhere in the future for servicing and purchasing new vehicles

Really poor experience with this dealership in Weston Super Mare. Made an appointment for a test drive of the VW Tiguan. Telephoned to confirm the appointment before we set off on our 45 minute journey and told all was good. 4 minutes before we arrived we received a telephone call to say sorry the Tiguan is out on loan so no test drive available. So we turned round and drove 45 minutes home.. absolute waste of time and no we won't be returning! And... I provided more details as requested and still no response 🙄

Dear Sir/Madam,

I am writing to formally follow up on my complaint regarding the recent service carried out on my vehicle, as I have yet to receive the update I was promised.

After providing the additional information you requested, I received a phone call last week from a member of your Newport Ford team, during which I was assured the matter would be investigated and that I would receive a response by Friday. That deadline has now passed, and I have received no further communication.

This continued lack of follow-up is unacceptable and only reinforces the concerns I raised in my original complaint regarding poor communication and reliability. I have made reasonable efforts to engage with you and provide the information needed, and I now expect the same level of professionalism in return.

Please provide a full update on the outcome of your investigation without further delay, along with a clear explanation of what has happened and what actions you intend to take to resolve this matter.

If I do not receive a response promptly, I will have no option but to consider escalating this complaint further.

I look forward to your urgent reply.

Yours faithfully,
Gareth H

I purchased a used Volkswagen Golf from Capitol Volkswagen (Mon Motors) in Merthyr Tydfil in late 2024 on PCP finance.
Within just 8 weeks of purchase I experienced the first major mechanical failure. By the sixth month I had experienced six major mechanical failures in total. Every single repair was classified as a "premature failure" by the dealer's own service department, yet they refused to accept any responsibility for the vehicle's poor quality.
When I raised these issues formally my emails were ignored for weeks. I was promised a plan of action that never materialised. A corrosion warranty claim was rejected via voicemail based solely on photographs with no physical inspection ever conducted.
When escalated, Volkswagen UK also refused to intervene.
I was left with no choice but to pursue formal complaints through multiple channels. The stress, financial worry and time wasted over several months was significant.
I would strongly advise anyone considering purchasing a vehicle from this dealership to think very carefully before doing so.

I have bought many VW’s over the years including 2 touaregs from heritage VW in Weston Super Mare before they were taken over by Monmotors. I recently purchased a VW Grand California from them in Bristol in 2024. Since then the van has had to go in for a recall and minor repairs and tweaks. Each time I have picked up the van the inside has been covered in oily marks and hand prints on the pristine white surfaces.There have also been metal filings just left on the carpets after work had been carried out. On a new van costing close to 100k this is unacceptable. On the last occasion the van went in, along with oily marks, there was a gouge out of the panel facing the sliding door. This was reported to the service manager who promised to sort it last September. After numerous emails on my behalf and broken promises from the service manager saying the parts would be here in February we’ve heard nothing. The service received here is appalling. Even if you have to travel 50 miles to another garage do it!They never once apologised for the damage caused by their workshop. I will never use this garage again. The next Cali I buy will be from Marshall’s or Breeze. The next car purchase will be from Porsche Bristol whose service is second to none. I can’t see me picking up my car from them with oily marks on the interior!

Very disappointed with mon motors skoda bristol, all I want is my deposit back, been weeks trying to get that,but getting pushed from pillar to post,always sorting it but never happens, maybe I need to go to small claims court? Shouldn't have to do that.
Now all sorted, so finally paid back my deposit, staff are all lovely, just under pressure I think.

Absolutely awful. Bristol Mon motors is absolute poor. Worst customer service I have ever received. Glad we went to another franchise and didn’t give these clowns our businesses. Never ever will I touch mon motors again. Headache from start to finish. I cancelled the latest transaction after they became a problem and dictated what I could / couldn’t buy. No thank you! Now happily picking up my brand new multivan tomorrow! From elsewhere. Be warned! Also don’t bother asking for information Gavin ceo had plenty of opportunities to fix this.

Took my car in for a routine service at Bristol Audi. The whole experience was non customer centric and they only seem focused on new car sales. Poor communication, poor follow up, no ownership, no apology until it was too late, cant deal with third party warranties only interested in their own. Most calls end up at a call centre, calls not followed up. Poor excuses made by management on the phone, told staff shortages although showroom visually has lots of people but again nobody prepared to take responsibility. I even emailed the CEO and still nothing improved. They charge £160 an hour for labour costs which may be acceptable for a premium brand if you deliver what you say you will do, you don’t! Avoid.

Gabriel was very helpful, didn't mess around, didn't try to upsell anything I didn't want, pricing was fair on both the purchased vehicle and the part-exchanged vehicle. Turnaround time for collection was very quick.

Avoid this place....terrible service especially from the so called Manager who told me lies.
They completely wasted my time and not a single apology.
Just made excuses about high staff turnovet...sorry not my problem.
I will never use this disorganised and unprofessional company again.

Newport Ford mechanic broke 2 of my locking wheel nuts and they refused to cover the cost of new ones. The arrogant service assistant told me they're trained to the highest standard so it couldn't have been their fault. I came to pick up the van and one of the two new tires was at half pressure... visibly flat.
'Trained to the highest standard' ... yeah right. Embarrassing, arrogant and disinterested. Avoid.

Terrible service. If I wrote everything down it would be like a novel, with a terrible.
If you have the option, honestly stay clear .
If you have no option but to use them, your in the same boat has me and you have my sympathies.

Jacob was very patient and helpful. He worked hard to meet my requirements I’ve always found this dealership pleasant and have never felt pushed into any quick decision.

Marcel Burows as always did an outstanding job at getting me the car I wanted.

The whole experience with the team was spot on from start to finish. I purchased a Volkswagen Tiguan, and Luke was an absolute star throughout. He’s such a nice bloke, really easy to talk to, and explained everything so clearly. I felt completely at ease the entire time and appreciated how well I was kept informed during the process. It’s rare to feel this looked after when buying a car, but they nailed it here. Couldn’t recommend them highly enough!

Had a few MOTs at Bath Audi, always passed but advised would require work completed soon. Took my car for a second opinion elsewhere following the advice of Bath Audi, advised no work required soon. No longer use them as a result

I had a great experience buying my previous car from Cupra Gloucester, which encouraged me to return there for my most recent purchase.

Unfortunately, the aftercare experience hasn’t been as positive this time. I’ve had a couple of minor issues/ questions, but I’ve struggled to get a response from the sales person , whether by email or phone, to help resolve them.

Went to look at cars for our son. Promised they would send details of a part exchange that was coming in. No contact whatsoever even after a chase up. The manager didn't even want to speak to me on the phone so was asked to email him directly. Nothing from him either.