Great service my car was hit off another driver with. 2days was sorted unfortunately my car was wrote off but had funds within the 2 days no issues at all, everything was straight forward
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I changed my car this week simply changing make model and registration with a quote first was so simple on line. Price until end of policy was excellent considering up grade in vehicle. Will stay... Se mer
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I transferred my personal registration from my car and needed to change the information held by Moja. It was quick and easy and there was no charge.
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Recently changed my vehicle and found the experience of changing my car details very easy to do on the website. The bonus was a small refund too, which arrived in my account 3 days later.
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Företagsinformation
Om Moja Insurance
Skrivet av företaget
Hey! 👋
Think insurance is a bit blah? Think again!
Moja cover is online, all the time - you can get everything you need online, so we don’t have contact numbers for the everyday stuff.
Don’t worry though – you can still call us if you need to claim. And for anything else, our Moja Team are just a message away if you need help.
We also think insurance should be easy to understand, with no boring insurance jargon and no online admin fees, so that’s exactly what we offer.
If you love it, then Moja it with us – get a quick quote now in a few clicks 👇
Get a quoteKontaktuppgifter
Storbritannien
- www.mojainsurance.co.uk
4,3
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
was very easy altough do prefer to…
was very easy altough do prefer to have phone contac for personal touch but spose in this day and age thats getting vary scarce
14 maj 2026
Svar från Moja Insurance
Hi Darren,
We're glad to hear that it was easy to manage your policy online. We appreciate your feedback.
Hope you have a great day!
Keyrthigan
Moja Customer Service Team
Had trouble making payment even though…
Had trouble making payment even though funds in account. Found AI of little use as did not understand my problem.
Need to be able to speak to a human
14 maj 2026
Svar från Moja Insurance
Hi Richard,
I'm really sorry to hear that you faced issues when trying to make a payment.
No worries, as you are able to speak to our Accounts Team over the phone to discuss any payment issues further with them, so hopefully they can help you resolve this issue immediately.
Take care and sorry for the inconvenience caused.
Keyrthigan
Moja Customer Service Team
As I am an older driver other companies…
As I am an older driver other companies were far dearer.
Moja site was simple to navigate.
15 maj 2026
Svar från Moja Insurance
Hi Susan,
We're so glad to hear that it was easy to navigate our website. Thank you for your kind words!
Hope you have a great day!
Keyrthigan
Moja Customer Service Team
Svar från Moja Insurance
Hi John,
We're so glad to hear that it was easy to navigate our website and to hear that you were happy with the price as well. Thank you for your kind words!
Hope you have a great day!
Keyrthigan
Moja Customer Service Team
they do not have customer service…
they do not have customer service through the phone and that's been a week since their website just stopped working when I try to log in. With that, I urgently need to change vehicle and they don't help me, I called and emailed them several times and nothing.
15 maj 2026
Omdöme utan inbjudan
Svar från Moja Insurance
Hello Amanda,
Thanks for your feedback - we really appreciate you taking the time out.
So that I can look in to this for you, please can you send me:
- Your policy number
- Your contact details
From there I'll contact you by email with an update.
Take care,
Jasmin
The Moja Team 🚘
Svar från Moja Insurance
Hello Danny,
Thanks for taking the time to leave us a review and letting us know you found the process easy to follow!
Have a great day!
Kennedy,
The Moja Team 🚘
Svar från Moja Insurance
Hi Antony
Thanks for taking the time to leave us a review.
We are so happy you had a great experience with us.
Lesley
Moja Customer Service Team
Svar från Moja Insurance
Hi Pete
We are so glad you found our process easy and our pricing competitive. Thank you for your kind words.
Lesley
Moja Customer Service Team
Svar från Moja Insurance
Hi Lee
We are so pleased you found our quote affordable and setup easy.
Thanks for choosing us!
Lesley
Moja Customer Service Team
Good website easy to use and get the…
Good website easy to use and get the right product. A great price saving me loads on my car insurance renewal
13 maj 2026
Svar från Moja Insurance
Hi Steve
Thanks for taking the time to leave us a review
We are so pleased to hear you found our website easy to use and secured a great price for your car insurance!
Lesley
Moja Customer Service Team
very easy to use and very responsive
14 maj 2026
Svar från Moja Insurance
Hi
Thanks for taking the time to leave us a review
We're so glad you found our service easy to use and responsive! We appreciate your feedback.
Lesley
Moja Customer Service Team
Seamless online experience
My first time with Moja which was a online seamless experience setting up a very competitive insurance.
12 maj 2026
Svar från Moja Insurance
Hi Andy
We are so happy to hear you had a seamless experience setting up your insurance.
Thanks for choosing us!
Lesley
Moja Customer Service Team
5 star srtvice at a good price
19 maj 2026
Svar från Moja Insurance
Hi Raymond
We are glad you enjoyed our service and pricing. We appreciate your feedback.
Lesley
Moja Customer Service Team
Very cheap monthly payments
Very cheap monthly payments. Easy to make an account. And start driving
19 maj 2026
Svar från Moja Insurance
Hi Muhammad
Thanks for taking the time to leave us a review.
We're happy to hear you found our monthly payments affordable and account creation easy. Thank you for your positive feedback!
Lesley
Moja Customer Service Team
Well laid out understandable Website
Well laid out understandable Website, seems well organised and a Comprehensive Company well done
17 maj 2026
Svar från Moja Insurance
Hi Nicholas
We're happy to hear you found our website well-organized and comprehensive. Thank you for your positive feedback!
Lesley
Moja Customer Service Team
I was insured with AXA prior to taking…
I was insured with AXA prior to taking out a policy with Moja who gave me a better insurance deal than my old company but was surprised to find out I'm still insured with AXA by another name for less?
15 maj 2026
Svar från Moja Insurance
Hi Robert,
Thanks for taking the time to leave us a review.
It's great to hear you found a better deal with us!
Thanks for choosing us!
Nicola
Moja Customer Service Team
Svar från Moja Insurance
Hi Mark,
Thanks for taking the time to leave us a review.
It's great to hear you found everything nice and fast with a good price.
Have a great day!
Nicola
Moja Customer Service Team
I've been left hanging
Setting the policy up initially was actually very easy and straightforward, which is why this experience has been so disappointing.
I do understand this is an online-only insurer and that some vehicle changes may require additional validation checks. However, my vehicle change was submitted on Tuesday afternoon last week (12/05/2026) and I am still waiting days later with no clear update or realistic timeframe.
The most frustrating part is that I am continuing to pay for a policy that I have effectively been unable to use while the change remains pending. The original email advised I would hear back within 24 working hours, but after multiple follow-ups I’ve only received generic responses saying the “relevant team” is looking into it.
I appreciate online insurers work differently, but if customers are paying for a service that is legally required to drive, there needs to be a more reasonable timeframe and a better level of communication when something gets delayed.
18 maj 2026
Omdöme utan inbjudan
Svar från Moja Insurance
Hello Andrew,
Thanks for your feedback - we really appreciate you taking the time out.
So that I can look in to this for you, please can you send me:
- Your policy number
- Your contact details
From there I'll contact you by email with an update.
Take care,
Jasmin
The Moja Team 🚘
Svar från Moja Insurance
Hello Robert,
Thanks for taking the time to leave us a review.
It's great to hear you found everything simple and easy.
Have a great day!
Nicola
Moja Customer Service Team
Svar från Moja Insurance
Hello Graeme,
Thanks for taking the time to leave us a review.
It's great to hear you found everything easy and straightforward.
Have a great day!
Nicola
Moja Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.