Great service my car was hit off another driver with. 2days was sorted unfortunately my car was wrote off but had funds within the 2 days no issues at all, everything was straight forward
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I changed my car this week simply changing make model and registration with a quote first was so simple on line. Price until end of policy was excellent considering up grade in vehicle. Will stay... Se mer
Företaget har svarat
I transferred my personal registration from my car and needed to change the information held by Moja. It was quick and easy and there was no charge.
Företaget har svarat
Recently changed my vehicle and found the experience of changing my car details very easy to do on the website. The bonus was a small refund too, which arrived in my account 3 days later.
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Företagsinformation
Om Moja Insurance
Skrivet av företaget
Hey! 👋
Think insurance is a bit blah? Think again!
Moja cover is online, all the time - you can get everything you need online, so we don’t have contact numbers for the everyday stuff.
Don’t worry though – you can still call us if you need to claim. And for anything else, our Moja Team are just a message away if you need help.
We also think insurance should be easy to understand, with no boring insurance jargon and no online admin fees, so that’s exactly what we offer.
If you love it, then Moja it with us – get a quick quote now in a few clicks 👇
Get a quoteKontaktuppgifter
Storbritannien
- www.mojainsurance.co.uk
4,3
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
How quick and easy on line I use them and recommend this insurance company happy as…
How quick and easy on line I'm happy as Larry
13 juli 2026
Svar från Moja Insurance
Hello Christopher
Thank you so much for leaving a review.
We're really pleased to hear about your positive experience and that you'd happily recommend us! :)
We hope you have a great day!
Katie
The Moja Team
Svar från Moja Insurance
Hi Howard
We are so glad to hear you found our service straightforward and our pricing satisfactory. Thank you for your positive feedback!
Lindsay
The Moja Team
this is by far the worst company ever
this is by far the worst company ever, they take days to respond and some how they allow random people to hack peoples accounts and insure there own cars and then turn around to me and say provide more information, this is the worst company ever ! right now there allowing a random stranger to take over my policy and can't even reply to me
13 juli 2026
Omdöme utan inbjudan
Svar från Moja Insurance
Hi.
We are truly sorry to hear about the frustrating experience you've had with your policy and the difficulties you've faced with our response times.
So that I can look into this for you, I have requested some details from you.
Lindsay
The Moja Team
easy contact,easy way to do any updates…
easy contact,easy way to do any updates or changes,highly recomendated.
11 juli 2026
Svar från Moja Insurance
Hi Krzysztof
We're so glad to hear that you found our contact and update processes easy.
We truly appreciate your recommendation!
Lindsay
The Moja Team
Extremely disappointed
Extremely disappointed, took out moja insurance and was involved in a crash, when I tried to insure my new car with moja they told me they can’t insure it and I need to cancel my policy , wouldn’t tell me why nor could I get hold of anyone at all as it’s all online. When I then went to cancel I had to pay the rest of my insurance off in full even though they were the ones making me cancel the policy ! Avoid unless you want to be caught in this trap also and unable to speak to anyone in person
9 juli 2026
Omdöme utan inbjudan
Svar från Moja Insurance
Hello,
Thanks for leaving us your review and I'm sorry to hear you've not had a good experience.
Moja is an online-only insurer, but we're available via Live Chat and via the contact form available in your online account.
I have requested some more information so that we can look into this for you and raise your concerns.
Rachel,
The Moja Team 🚘
Awful company - but made amends after the event...
A few days after I'd paid two months premiums to begin my car insurance I traded my vehicle in for another, newer car. I tried to change the policy to cover the new car which was to commence the day after my old car's cover began, but for some reason MOJA were unable to do it, despite my emailing them several times (unable to 'phone them except for claims!). Finally I cancelled my policy entirely and got covered by another insurance company, but despite refunding the two months premiums (minus the one day I'd been covered with them) MOJA also took a £25 cancellation fee!
This company offer cheap car insurance for a reason - they's not fit for purpose. Shop around and pay a little more - you will not regret it....
STOP PRESS - I just received a genuine apology from MOJA and a refund for the cancellation fee. Maybe they're not so bad after all.....
3 juli 2026
Omdöme utan inbjudan
Svar från Moja Insurance
Hello Geoff,
Thanks for leaving us your review, I am sorry to hear you've not had a good experience.
Thanks for providing the information requested. I have now sent an email to you.
Kennedy,
The Moja Team 🚘
Svar från Moja Insurance
Hello
We're so glad to hear that you found our user experience easy and our pricing great! Thank you for your wonderful feedback.
Take care.
Richard.
I have only just acquired an electric…
I have only just acquired an electric car. I was shocked by the price of the insurance quotes. This company seem to be in the know re electric which is why I chose them. Time will tell
3 juli 2026
Svar från Moja Insurance
Hello
We appreciate you choosing us for your electric car insurance. We understand that insurance costs can be a concern, and we are committed to providing knowledgeable support for EV owners. We are confident we will meet your expectations.
Take care.
Richard.
Over all it was really good
Over all it was really good, but had some trouble with the final step to make my payment for the year.
30 juni 2026
Svar från Moja Insurance
Hello
We're glad to hear you generally had a good experience. We apologize for the payment trouble and are looking into ways to improve that final step.
Take care.
Richard.
Spoke to a Muhammad this morning…
Spoke to a Muhammad this morning regarding a car insurance claim. He couldn't do enough for me, so helpful and pleasant. He even phoned me back, letting me know i would be getting my hire car from Enterprise. thank you.
7 juli 2026
Omdöme utan inbjudan
Svar från Moja Insurance
Hello
We are so pleased to hear about your positive experience with our team member regarding your car insurance claim. It's wonderful to know we could be so helpful and efficient in arranging your hire car. Thank you for sharing your kind words.
Take care.
Richard.
Svar från Moja Insurance
Hello
Thank you for your wonderful feedback. We are so pleased to hear that you experienced excellent, accurate, and efficient service with great communication. We truly appreciate your kind words.
Take care.
Richard.
I found it easy & straightforward to…
I found it easy & straightforward to get the cover that I wanted.
7 juli 2026
Svar från Moja Insurance
Hi Robert,
Thanks for taking the time to leave us a review.
It's great to hear that you found the process of getting your cover easy and straightforward.
Thanks for choosing us!
Nicola
Moja Team
Quick and easy to make changes
I contacted Moja online to make some updates to my Policy. It was really quick and easy to do, the changes and impact were were reconfirmed to me before I committed, and a small refund was credited to my bank account the very same day :)
30 juni 2026
Svar från Moja Insurance
Hello Pamela.
We appreciate you sharing your positive experience with us! We are so pleased to hear that updating your policy online was quick, easy, and that the refund was processed efficiently. We always aim for a seamless experience.
Thanks
Lucy
Moja Team
Mojo insurance dealt with my claim…
Mojo insurance dealt with my claim quickly and efficiently. Customer service is excellent as they explained everything and put me at ease when dealing with my claim. Would recommend them and have recommended them to others.
22 juni 2026
Svar från Moja Insurance
Hello Janice.
We are so pleased to hear about your positive experience with our claims process and customer service. It's wonderful to know that we could provide clarity and ease during a potentially stressful time. We truly appreciate you recommending us to others.
Thanks
Lucy
Moja Team
Svar från Moja Insurance
Hi Graham.
We are so happy to hear your feedback.
Thanks
Lucy
Moja Team
Great online car insurance company
Great online car insurance company. Easy to navigate their site,easy to understand. Quick application for car insurance, competitive prices, very efficient. I would recommend Mojo to everyone.
1 juli 2026
Svar från Moja Insurance
Hi Jacqui.
We are so happy to hear that you found the process of getting car insurance with us to be easy and efficient! We truly appreciate your recommendation.
Thanks
Lucy
Moja Team
So far so good
So far so good, easy to apply for quote, easy to access documents and decent quote. User dashboard is easy to use as well.
16 juni 2026
Svar från Moja Insurance
Hi Adam,
Thanks for taking the time to leave your feedback.
It's great to hear that you found our quote application process easy and that our user dashboard is convenient for you.
Thanks for choosing us!
Nicola
Moja Team
A faceless company that can be…
A faceless company that can be contacted easily, I am extremely dissatisfied with the outcome of my complaint. The company held incorrect information about me, and I found the handling of the matter to be wholly incompetent. The standard of customer service was very poor. Some staff members appeared unable to communicate effectively, and their attitude reflected a lack of professionalism. More concerning is that this attitude seems to stem from poor management and an apparent disregard for customers' concerns.
Although the business acknowledged my complaint, it failed to properly consider the financial consequences of recording inaccurate data. As a direct result of its errors, I estimate that my motor insurance premiums increased by approximately £200–£300.
In my experience, the company is only satisfactory only until you need to make a claim. Its after-sales service is cheap, unhelpful, and disappointing, and the handling of this matter has left me with little confidence in the business. Spend more and get a better company
29 juni 2026
Omdöme utan inbjudan
Svar från Moja Insurance
Hello Michael,
I'm sorry to see that you're unhappy with the service you've received, and that you've found it difficult to contact us.
Moja is an online-only insurer, however we are contactable via your online account.
With regards to the concerns you've raised about inaccurate data, I've requested more information from you so that we can look in to this properly and raise your concerns.
We hope to hear from you soon,
Rachel
Moja Team
Quick and easy to make a change
18 juni 2026
Svar från Moja Insurance
Hi Christine,
Thanks for taking the time to leave your feedback.
It's great to hear you've found it quick and easy to make changes to your policy.
Thanks for choosing us!
Rachel
Moja Team
Took my money, made it difficult. I cancelled.
Tried to set it up for my girlfriend. They took my money & then refused to deal with me when it came to no claims bonus & eventually cancellation. They’re cheap for a reason.
28 juni 2026
Svar från Moja Insurance
Hi Mr R A,
Thanks for leaving us a review.
We're sorry to hear you've not had the best experience with us so far.
Advising generally, we're only able to speak to the Policyholder or an Authorised Contact about policy specifics due to UK Data Protection laws.
I hope this helps explain but if the Policyholder still needs help or would like to get in touch, they can head to our Help Hub at help.mojainsurance.co.uk.
Take care,
Rachel
Moja Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.