Mobility Connect Ltd Omdömen 

723
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

100% very happy with my new scooter. In fact were so happy I think my.sister has now decided to go ahead and maybe get one herself. The whole process has been made very easy and the staff have been... Se mer

Betygsatt 5 av 5 stjärnor

Just purchased 2 scooters one for me and my.husband. absolutely love them and has given both of us the freedom to get back out and about. These will be very handy for everyday use and would just hi... Se mer

Betygsatt 5 av 5 stjärnor

just got my new ignite sport and can just say im really happy with it. cain the delivery driver waa very good ans answered all of my questions. pleasantly impressed. overall i wouls highly recommend

Betygsatt 1 av 5 stjärnor

Stay away from this company - after-sales service and sorting out issues when the scooter fails is horrendous. Left my daughter without a scooter for over a week; she had two meltdowns. They promised... Se mer

Företagsinformation

  1. Leverantör av hjälpmedel för personer med funktionsnedsättning

Skrivet av företaget

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Skrivet av företaget

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

723 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 30 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(723)

68 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Excellent service!

Excellent service!! All questions answered and super quick delivery. Cane went over everything and put our minds at ease. Highly recommend 😃

6 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent friendly service.

I explained what my needs were and the helpfulness of the customer service advisor was fantastic, she explained everything in plain English that I understood without any problems.
Very quick at responding, very polite and helpful. Delivery on time and friendly delivery driver. Delivery driver explained how everything worked. I would recommend this company to family and friends.

2 augusti 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Dislike the amount of the it took to…

Dislike the amount of the it took to come and fix my seat (6months) has told waiting for a part when all that was done when fixed was a whole new seat. then my cover had to be replaced. communication is very poor seat has now been replaced then two weeks ago my scooter wasn't charging called up on a Monday 7th to be told some one would be out week c/m 14/8, and on the 14th I called to see if any updates to be met with a rude response telling me I am not the only one and it depends on how I charge and use the scooter, I charge everytime I use it and over night, let that comment slide, no further along on when would be fixed called again Tues morning still no date and time. So left it and called again Thurs morning about putting a complaint to be called back by a manager who insisted she had called me Tues to say they would be out Thurs 17th between 12 and 6, but she didn't call me to tell me I had no call from mobility connect that day. Didn't want to argue on the fone has thought scooter wouldn't get fixed. Any way forward to engineer arriving had to have new batteries qnd charger has all along it was the charger that had broke and cuz it broke and scooter hadn't charged for almost 2weeks batteries were Naffed, ok so all fixed and useable again but all this could of been saved by maybe sending me out a new charger in the first place, to see if that fixed the problem!! And the fact the scooter is only 9months old so wasn't happy at all with the service I received!! I pay almost 160 a month for this has I have platium plus also

7 augusti 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Can I just amend my first review

Can I just amend my first review. Mobility Connect have gone above and beyond to help me out with my scooter. I can admit when I'm wrong and on this occasion I am. Thank you for being so patient with me and once again apologies for the first review, I've done a total 360. Thank you most sincerly. Kind regards.

27 juli 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The aftercare from this company is…

The aftercare from this company is abysmal I had a issue with my batteries which is supposed to be covered by my warranty but they refused to replace them blatantly blaming me for not charging it correctly which was false there engineer came out and agreed to replace the batteries but when I called the company they told me they were not going to replace them because there engineer told them I had only charged it twice from me getting which was untrue what he was actually told was I had only been out on it twice I explained that I had charged it in line with the instructions I was given upon delivery but they still refused to replace the batteries they wanted me to pay £500 for them to replace the batteries which I wasn’t able to do and I have not been able to use my scooter since

20 juli 2022
Logotyp för Mobility Connect Ltd

Svar från Mobility Connect Ltd

Hello Janette

Thank you for leaving this review, however we do beleive this to be unfair. The guidance giving to you via our staff, the manufacturers and the user manual charging instructions, was to keep the scooter charged up regularly with at least 3-4 times a week., By not charging the scooter when empty, if the batteries become too low they then stop accepting a charge.

Our engineer visited and was advised they needed to be replaced as they were so low, it wasn’t possible to repair them meaning 2 x 100amp batteries needed to be fitted. The manufacturers warranty does not cover user error in reference to charging, therefore this would cost £495.

We want all our customers to be happy, and if you charge your scooter correctly, and follow the guidelines, this issue will not occur.

Betygsatt 5 av 5 stjärnor

long awaited

i have been looking for ascooter for ages .the scooter was bought to my home for me to try the first one was to small and too heavy .then they bought me another to try perfect just what i wanted the process was easy and did not know i could pay monthly for it especally as i am 75 yrs old . it was very easy and the staff i could not fault would certainly recomend them to any body

8 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazed

Wow, what huge difference having the Kymco Maxi XLS. It’s like driving a rolls Royce and thanks to Mobility Connect l was able to purchase one. Staff on the telephone were very helpful, patients and understanding of my needs. Have to say what a gent my delivery driver was. He showed me everything l needed to know, pleasant chatty.

15 maj 2023
Omdöme utan inbjudan

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