Mobility Connect Ltd Omdömen 

723
TrustScore 4.5 av 5

4,3

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

100% very happy with my new scooter. In fact were so happy I think my.sister has now decided to go ahead and maybe get one herself. The whole process has been made very easy and the staff have been... Se mer

Betygsatt 5 av 5 stjärnor

Just purchased 2 scooters one for me and my.husband. absolutely love them and has given both of us the freedom to get back out and about. These will be very handy for everyday use and would just hi... Se mer

Betygsatt 5 av 5 stjärnor

just got my new ignite sport and can just say im really happy with it. cain the delivery driver waa very good ans answered all of my questions. pleasantly impressed. overall i wouls highly recommend

Betygsatt 1 av 5 stjärnor

Stay away from this company - after-sales service and sorting out issues when the scooter fails is horrendous. Left my daughter without a scooter for over a week; she had two meltdowns. They promised... Se mer

Företagsinformation

  1. Leverantör av hjälpmedel för personer med funktionsnedsättning

Skrivet av företaget

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Skrivet av företaget

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

723 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 30 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(723)

68 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

new scooter

just got my new ignite sport and can just say im really happy with it.
cain the delivery driver waa very good ans answered all of my questions. pleasantly impressed. overall i wouls highly recommend

13 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

100% very happy with my purchase

100% very happy with my new scooter. In fact were so happy I think my.sister has now decided to go ahead and maybe get one herself.
The whole process has been made very easy and the staff have been so polite.
The delivery driver was also very helpful and took alot of time in making sure I was comfortable in using it before he left.
Much appreciated and thanks very much to everyone at mobility connect 😀😊

5 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Just purchased 2 scooters

Just purchased 2 scooters one for me and my.husband. absolutely love them and has given both of us the freedom to get back out and about.
These will be very handy for everyday use and would just highly like to thank all.of the staff at mobility connect for being courteous and making sure we both received the right scooters.
Any questions asked they went above and beyond.
Highly recommend

3 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommend

Easy. Brilliant friendly and very fast service.
Would highly recommend.
Everything has been explained and very happy with the overall service.

28 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Stay away from this company

Stay away from this company - after-sales service and sorting out issues when the scooter fails is horrendous. Left my daughter without a scooter for over a week; she had two meltdowns. They promised 5 times over a week to phone her back with updates and didn't phone once. They eventually sent a replacement scooter, not charged and without a charger. Another meltdown for my daughter. Her new scooter lasted a few weeks before it broke, with issues with the braking system. Not safe. They were quick to take her money, and she is paying £40 a month in insurance, which has made no difference. This is not a business; it's a circus full of clowns who are not funny. I am disgusted by the way they treat people who are already struggling.

24 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Trash

Cant provide replacements or dates/times for repairs in a reasonable fashion.
quick to take your money, slow to do the work.
breeches their own policy and my finances policy,
makes people to the leg work they are paid to do.

Legals are involved so I cant really say too much.
I'd say take your money and go elsewhere, I know I will be doing so.

13 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely lovely scooter

Absolutely lovely scooter. Dead pleased.
Would definitely recommend.
Cain was very helpful on delivery and went well out of his way to nake sure I knew everything about the scooter before he left.

21 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Delighted

Came across use on Facebook and couldn’t be more delighted. Absolutely loving my new wheels. I suffer with a bad leg so this is going to be very helpful for my everyday needs and would just like to give mobility connect a lot of praise in helping me find the most suitable scooter for me.

20 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant service and very informative…

Brilliant service and very informative was nervous from the get go. But The staff at mobility connect always kept me in the loop and made sure to provide me with the correct scooter. I'd been looking at the onyx scooter for a while and absolutely love it.
The driver who came Cain I think his name was also very pleasant and made sure I knew on how to use my new scooter before he left. Massive thanks

8 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I have been with them for seven months

I have been with them for seven months, up until recently I was happy with my service.

Recently my scooter developed a fault and has been unusable.

I suffer from Dystonia scoliosis, copd, bipolar, brain damage, heart failure and two mini strokes, considering my health I would have hoped that a speedy repair would be on the cards but I’ve had nothing more than yes staff fobbing me off for the last two weeks, with no scooter I am confined to my flat and am no longer independent, I pay £140 insurance a month and I have been told I will have to wait another two week.

Frankly I think a month is ridiculous for anyone let alone someone who suffers with what I do.

Thouroughly unimpressed, would not recommend.

23 juni 2026
Omdöme utan inbjudan
Logotyp för Mobility Connect Ltd

Svar från Mobility Connect Ltd

Hi Donna,

Thank you for taking the time to leave a review. We are genuinely sorry to hear how difficult it has been for you to be without your scooter, and we fully understand how important it is to your independence.

We do need to clarify a few points. The issue reported to us is a puncture, which is classed as wear and tear rather than a warranty fault. Unfortunately, punctures are not covered under the warranty, and your insurance policy is provided by a third-party insurer whose policy does not include puncture cover. The insurance payments are not made to Mobility Connect, and the level of cover is set by the insurer.

Although this is not a warranty repair, we have still agreed to assist and have quoted our usual repair charge of £60 plus a £40 call-out fee. As you are located a considerable distance from our service area, we have explained that we need to schedule the visit when an engineer is next in your area so we can keep the cost as low as possible.

We appreciate that the wait is frustrating, and we are sorry that this has left you feeling let down. Our team will continue to keep you updated and will attend as soon as we are able to do so.

For future peace of mind, we always recommend that customers ensure they have puncture cover or consider puncture-proof tyres, as this allows this type of repair to be dealt with much more quickly through the appropriate cover.

Kind regards,
Mobility Connect

Betygsatt 5 av 5 stjärnor

Easy, quick, and efficient. Five stars all round.

From start to finish the whole process of getting my mobility scooter was easy. The sales staff member (Simon) and delivery staff (Cain) made it all a very enjoyable experience. Simon made it all very easy and explained everything in a clear, concise and easy to understand way. Cain very kindly showed me how to not only operate, but also dismantle and reassemble my scooter despite stifling heat. The whole ordering and delivery process was really quick, just over a week. I cannot fault the customer service process and I quite happily give Mobility Connect, and their staff, in particular Simon and Cain five stars.

26 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Impressed…

Very pleased and service has been great. Delivery driver Cain couldn't have been more helpful and went well out of his way in explaining everything in full detail.
Would always recommend mobility connect as they have never let me down and these our second lot of scooter and never had a problem.

25 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

made a phone call spoke to mason who i…

made a phone call spoke to mason who i dealt with and was really helpful. he waa back an forth and made sure he got the scooter for my.wife.
The delivery driver was also very helpful an was sure.i knew what i was doing but before he left it with us. much recommended

10 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

So happy!!

Over the moon received my scooter even earlier then expected. Opened up a whole new world for me and can now finally get back out and about.
Looking forward to being able to take my son to the park. So extremely happy and can't thank mobility connect enough.

27 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Just received my folding wheelchair…

Just received my folding wheelchair delivered by kane
He took his time explaining the features of the chair and how to use it
When ordering this wheelchair the staff could not be anymore helpful and checking if this was the right chair for me so that I could get full use
The staff also know that I had previously bought a scooter from them and they checked if I was still happy with my scooter
Because of the follow up when I bought my scooter was one of the reasons why I bought my wheelchair from them
I know,w that I will not be hit by hidden costs or expensive repairs if something goes wrong as this is all explained in detail when you buy your mobility scooter or chair

26 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Delighted

Delighted with my new wheels and is going.to be a massive help in everyday use.
Thanks very much! Will highly recommend to friends and family.

13 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Such great communication

Such great communication back and fort. Mason has been great with ne and helping me get my second scooter. Fits lovely into the back of my car and so easy to fold up.
The driver was also very helpful and very patient on delivery, took his time on helping me put it on charge and that i was able to fold it up and down myself. Many thanks to this amazing company.

12 maj 2026
Omdöme utan inbjudan

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