Mitre 10 New Zealand Omdömen 172

On 10 April 2026, I went to Mitre 10, New Lynn, Auckland to seek help to assemble a LawnMaster brand line trimmer which I had bought from there. One of the employees named Mani who works in the lawn mowers section was most helpful. He was very approachable and agreed to help immediately after I spoke to him. He tried his best and finally managed to connect the two parts which I had struggled to connect. I wish to record my compliments for his friendly, courteous and helpful attitude.

Here’s a refined, friendly, and influential version of your review while keeping your tone genuine and appreciative:

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I absolutely love shopping at Mitre 10 MEGA Brougham Street — it’s my go-to place for both professional work and home projects. Every visit is a great experience, and this one was no exception.

The floor staff were professional, welcoming, and genuinely helpful, which makes a big difference. The wide range of products is fantastic, and the new store on Brougham Street is just brilliant — well laid out and a pleasure to walk through.

What really stood out to me was watching your team interact with other customers. Seeing that same level of care and friendliness brought a smile to my face — it shows a strong team culture.

The checkout operator was also very professional. If I could suggest one small improvement, it would be adding just a touch more warmth in customer interaction — but considering his young age and likely limited face-to-face experience, it’s completely understandable and something that will naturally grow with time.

Overall, it was a very positive experience. My two little boys had a great time as well, which matters the most to me. And the sausage sizzle at the end was perfect — convenient and much appreciated to keep their energy up!

Thank you again for another great visit. I’m already looking forward to coming back for my next project. I’ll be happily sharing this review on Google and Trustpilot so others can hear about your excellent service.

Very disappointed, was told they would beat price of same item, matched the product,product number and all other details (from same product sold at Bunnings) and was told because the shop code was different could not honor ??? Surely shop codes are unique to that store ??!!!

Mitre 10 Rotorua no customer service at all! Currently doing a bathroom renovation with our builder. Spent 40 minutes looking at toilets taps, basins 2 Asian workers just looked at us no hello, no asking if we needed any assistance. Maori Lady in kitchens right next door again no acknowledgement. We have decided to go to Plumbing World instead, and we will shop there and at Bunnings going forward. Absolutely crap service, staff look miserable too.

Morrinsville Mitre 10 really gone down hill since it changed hands. Constantly items wanting to purchase comes up with Out of Stock on the webpage. Friends are saying the same thing.

Took a hedge trimmer as it stopped working. Usual story no receipt. Any way took to repair shop and they said they cant get parts because Mitre 10 direct import from china. I went back and the manager basically said not my problem!!!!! I been those crooks are selling products that cant be repaired???Id give a zero star but not available. Dont buy their WORKMATE tools as they cant be repaired......

We regularly go to mitre 10 Cambridge.
Fantastic service normally. Off the charts today during a thunderstorm.
One of the cashiers grabbed an umbrella and walked my wife and I to our car.
Amazing service. Thankyou.

Outstanding service at Mitre 10 Whangārei!

We were served by Kevin when purchasing a BBQ, and he was absolutely fantastic. Kevin has in-depth knowledge of the product range and took the time to explain our options clearly. He was friendly, witty, and genuinely great to deal with, going out of his way to make sure we got exactly what we needed.

Every time I’ve been into this store, the service has been consistently outstanding. The team are always welcoming, helpful, and a pleasure to deal with. Mitre 10 Whangārei is truly a pleasure to shop at — highly recommended!

Love the store, some great items I wanted to buy. Made my choices and was ready to foot the bill of $2000+. No delivery option even for large items. Only collect. Who decided this was a good idea? Went to Bunnings, found similar items there, Paid my $2000 and surprisingly little extra for delivery. Sorry Mitre10. I wonder how much revenue they miss out on every year?

I recently purchased an item from my local Mitre 10. I bought it online because I was unwell and couldn't go there myself.
They took 3 days to process my order. I received no reply whatsoever to the email I sent to enquire about the delay! It took a week to receive an item from across town. It takes the same time to receive from China and with far superior follow up customer service. Furthermore, the item I bought, Made in China, would have cost me half the price I paid at Mitre 10. Needless to say, I regret purchasing it at Mitre 10 and was left stunned by the total lack of customer care.

I am extremely disappointed with the service I received from Mitre 10 Mega New Lynn regarding my LawnMaster lawnmower warranty repair (Repair ID: 2373366). What I experienced was unacceptable, unprofessional, and honestly shocking for a brand that is supposed to be known for good customer service.

1. Repair lodged on 8th November: but staff claimed I dropped it off on the 12th
I handed the lawnmower over on 8 November 2025, yet when I called one week later, I was casually told it was “processed on the 12th.”
When I corrected them, the excuse was that the operator was a trainee who didn’t know what she was doing. This already showed how poorly the job was handled from the start.

2. Twice told it was marked HIGH PRIORITY: but it actually wasn’t
I called again the following week. The receptionist told me she had emailed the repair team because nobody was answering their phone, but she reassured me that my job was marked as a HIGH PRIORITY repair.
This was completely false.
When I called again on 22nd Nov, after being kept on hold for 15 minutes, I was told the repair will take 4-6 weeks with no such thing as a high-priority status.
So the “high-priority” story was clearly just something said to get me off the phone.

3. Ridiculous customer service behaviour
The person who handled my call on the 22nd was extremely unprofessional. She claimed she was a supervisor, but after 5 minutes of me explaining the issue, she suddenly said she would “get her manager.”
Two minutes later she returned saying someone from yesterday will call me back instead. No clarity, no follow-up, nothing.
It honestly felt like nobody wanted to take responsibility.

4. Staff who don’t understand the products they inspect
When I first brought the mower in, the person inspecting it panicked because there was a little fuel leakage. He acted like it was a life-threatening situation and completely overreacted, which instantly gave me the impression that I was dealing with someone who doesn’t understand lawnmowers at all.

5. A 1 year-old mower with a 5-year warranty: yet no urgency and no professionalism
This mower is only one year old, with a 5-year warranty, but the attitude and service I received made it feel like they were trying to push me away instead of helping.

6. Mitre 10 needs to fix the inconsistency between franchise branches
I recently learned that different Mitre 10 branches are operated by different franchise owners.
That explains why some branches (like Henderson) provide decent service, while New Lynn feels like a completely different experience and not in a good way.

Final Thoughts:::
This entire process has been frustrating, time wasting, and completely avoidable. New Lynn Mega seriously needs to improve its customer service standards, staff training, and communication.

Customers deserve honesty, follow up, and professionalism not excuses, delays, and being bounced around between people who don’t seem to know what’s going on.

I hope this review prompts someone within Mitre 10 to actually look into my repair and fix the bigger issue here: how customers are being treated at this branch.

The first thing that is a pain is the waste of time website! There are more and more listed items with no prices - how am I to price check? May as well just give straight to Bunnings! My local M10 in Chch also seems to be lacking in staff numbers and those that can be found lacking in knowledge sadly

Noah at Rangiora paint department has helped me out with supplies a couple of times now. He's always really pleasant, helpful and efficient. I reckon he should have a shout out!
Regards Karen Wolbers

Visited Oct 27 to exchange a 2L paint tin for 10L size (unopened, unused). Intended to also purchase 30L additional paint (~$1,000 spend).

Offered bank statement + photo ID as proof of purchase. Staff refused and instructed me to drive back to Cromwell first.

Problem: NZ Consumer Protection guidance explicitly lists bank statements as acceptable proof. Yet Mitre 10's policy only accepts invoices.

This conflict between corporate policy and government guidance is the real issue.

Took my business to a competitor instead. For a national retailer, I expected better flexibility.

Called in to Te Awamutu Mitre 10.Needed help finding right door hinge,suitable masking tape and lighting.Each staff member was really helpful, patient and experienced. I was surprised at such good service. 5* from me.

The staff was very helpful and also very knowledgeable in the department being able to help me locate exactly the tool and also share a bit of an explanation on the tool itself Very kind and helpful, especially the mitre 10 mega in Taupo

Mitre 10 Henderson Megastore staff are so kind and welcoming. All staff members are so full of knowledge and approachable.

A big shout out to the staff who took me around to get my drilling tool set sorry I forgot your name. You are very kind person.

The redemption for dealt tools is an absolute farce. When you go online to redeem your bonus item the dewalt response is that it may take up to 2 months. When I contacted Mitre 10 they kept trying to fob me off to dewalt,l but I did not buy the item from dewalt and I have a contract with mitre 10. Mitre 10 are required to meet the terms of the contract, that is supply the bonus item within a reasonable timeframe which is not 2 months.

MITRE 10 ON LINE SHOPPING FOR CHB IS ABOMINATION ...... EVERY SECOND PLANT ONLINE IS NOT AVAILABLE AT CHOSEN STORE WAIPUKURAU. ITS A WASTE OF TIME THEY HAVE ON LINE SHOPPING BECAUSE THEY DONT HAVE THEM ANYWAY SO ITS A WASTE OF TIME GOING IN STORE SO I TRAVE TO NAPIER AND HASTINGS AND TOTALLY GIVE THE FRIGIN STORE A BIG MISS...ABSOLYTUELY DISGRACEFUL ...THEY SHOULD TAKE THE PLANTS NOT IN STOCK OFF LINE BUT THEY KEEP THEM ON LINE TO FOOL CUSTOMERS THEY HAVE GOOD SALES ....WHAT UTTER RUBBISH AND IT DOES NOT MAKE A DIFFERENCE WHAT SEASON YOU WANT TO BUT PLANTS THEY HAVE ABSOLUTELY ZILCH...SO I BYPASS THE DAMN STORE ALL TOGETHER.....

I bought a mixer tap during a clearance sale, but the item did not include the connector hoses. The salesperson assured me that I could buy the hoses separately. Since my purchase, I've struggled to find the 12mm male fitting hose. I've received several excuses but no resolution. It’s frustrating because there’s been no offer for a refund either. It feels like their gain is my loss, and that seems to be their attitude.

Be very careful when purchasing items on clearance. There’s no guarantee or resolution provided. It seems they deliberately sell items without ensuring they can supply the necessary parts. They consistently deny this and refuse to take any responsibility.